181 Resident Liaison jobs in the United Kingdom

Resident Liaison Officer - Social Housing Planned Works
Based in Southend
Full time, permanent
30 ,000 - 32,000 + company van and fuel card

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in Southend delivering Planned Works within the Social Housing sector.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now, or call Meg on (phone number removed) for more information!

Resident Liaison Officer (RLO)

Location: Based out of Leamington Spa, CV33 

Role Type: Temp to Perm

Start Date: Immediate Rate: £17 - £22 per hour

The Opportunity: Resident Liaison Officer (Retrofit)

We are looking for an experienced and proactive Resident Liaison Officer to join our team on a major home energy improvements and retrofit contract. This is an immediate start, ongoing position based out of our site office in Leamington Spa .

This role is vital to the success of the project, as you will be the main point of contact for residents, ensuring that the home energy improvement works are carried out with minimal disruption. The work will primarily cover areas such as Stratford (CV47), Alcester (B49), and Southam (CV47) . This position would be an ideal fit for someone located in the Coventry or surrounding areas.

Key Responsibilities

• p>Resident Communication: Act as the primary liaison between residents, site management, and the client. You will be responsible for providing clear and consistent updates on the progress of works.

• Access and Scheduling: Coordinate access with residents to their homes, ensuring that all appointments are scheduled efficiently and with their consent.

• Issue Resolution: Handle and resolve resident queries, concerns, and complaints with professionalism and a solutions-based approach.

• Project Administration: Maintain detailed records of all communication and interactions with residents, and assist with the distribution and collection of satisfaction surveys.

• On-Site Support: Visit properties as required to liaise with residents directly and assist with any logistical issues related to the project.

Candidate Profile

• Experience: Proven experience as a Resident Liaison Officer, ideally with a background in social housing, repairs, or property refurbishment. Experience in retrofit or home energy improvement projects is a significant advantage.

• Communication Skills: Exceptional verbal and written communication skills with the ability to build rapport and manage expectations effectively.

• Empathy: A compassionate and patient approach to handling resident concerns is essential.

• Organisational Skills: The ability to manage your time and workload efficiently while dealing with multiple tasks.

• Mobility: A full UK driving license and your own vehicle are required due to the travel involved between different sites.

Salary & Benefits

• Fuel Allowance: A fuel allowance is provided to cover mileage for on-site travel.

• Contract: Temporary with a strong possibility of becoming a permanent role based on performance and project needs.

Resident Liaison Officer - Norfolk

£30,000-£33,000 company car

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project the Norfolk area. Based on site in Norfolk you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence 

If you meet the criteria above please apply for the job or contact Lucy Van der Gucht at Build Recruitment (phone number removed), or email (url removed) for more information.

Resident Liaison Officer - Cambridge

£30-33k company car

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in the Cambridge area. Based on site in Kingston you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence 

If you meet the criteria above, please apply to the job ad or contact Lucy Van der Gucht at Build Recruitment (phone number removed), or email (url removed) for more information.

Residential Liaison Officer
Location: Tooting, South West London
Contract: Freelance or Permanent
Start Date: Early January 2026
Interviews: Early October 2025

TRIbuild Solutions are seeking with Sustainable Solutions Company, part of the And seeking a Residential Liaison Officer to join our team on an exciting residential project in Tooting.

The Role

As a Residential Liaison Officer, you will act as the key point of contact between residents and the project team, ensuring communication is clear, transparent, and professional throughout. You will support residents through the project lifecycle, address queries and concerns, and help maintain positive relationships with all stakeholders.

• Building and maintaining strong relationships with residents.

• Coordinating resident communications, including letters, newsletters, and meetings.

• Managing enquiries, complaints, and feedback promptly and effectively.

• Supporting the project team in delivering works with minimal disruption to residents.

• Ensuring compliance with resident engagement requirements and best practices.

• Previous experience in a Resident Liaison Officer or similar customer-focused role within construction or housing.

• Strong communication and interpersonal skills.

• Ability to manage sensitive issues with empathy and professionalism.

• Organised, proactive, and able to work independently as well as part of a team.

This is an excellent opportunity to join a growing business with a strong reputation for quality, sustainability, and delivering projects that make a real difference in communities.

For more information contact Lee at TRIbuild Solutions

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on a Permanent Basis, in Oldbury.

Annual Salary: 28,000 Per Annum

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of supporting planned works programmes
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Job Specification: Resident Liaison Officer (RLO)

Location: Based in the Stevenage to Kings Cross are

Contract Type:  Long term Temporary (potential for perm)

Rate: £17 - £2 per hour

Fuel Allowance: Paid at 45p per mile

The Opportunity

An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing . The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area.

Due to the size of the patch, which spans from Stevenage to Kings Cross , this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents.

Key Responsibilities

• p>Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme.

• Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents.

• Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach.

• Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports.

• Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met.

Candidate Profile

• Experience: Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects.

• Flexibility & Mobility: A full UK driving license and your own vehicle are essential . You will receive a fuel allowance paid at 45p per mile . You must be comfortable with extensive daily travel covering a large area.

• Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch.

• Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents.

• Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment.

Salary & Benefits

• Rate: £17 2 per hour

• Fuel Allowance: Paid at 45p per mile

• Contract: Temporary until Christmas, with a strong possibility of extension

Resident Liaison Officer - Ealing

• Keep residents informed about project progress, communicating updates and any alterations to the schedule.
• Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
• Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
• Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
• Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.

• Exceptional communication, people skills and the ability to work collaboratively
• Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
• Reliable, Good timekeeping and ability to work independently and as part of a team
• Ambitious, innovative, and self-motivated
• Ability to work as part of a team;
• Good computer skills and knowledge of Microsoft office
• Must have driving license and access to vehicle

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Job Title: Resident Liaison Officer

Location: Northwest

Contract Type: Contract

Salary: Competitive + benefits

Role Purpose

Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels.

Key Responsibilities

Resident Engagement

Build and maintain positive relationships with residents.

Conduct home visits, meetings, and drop-in sessions.

Provide clear and timely updates on works schedules and progress.

Communication & Coordination

Draft and distribute newsletters, notices, and other resident communications.

Coordinate access arrangements with residents for scheduled works.

Liaise between residents, contractors, and site teams to resolve issues quickly.

Customer Care

Respond promptly to resident queries, complaints, and concerns.

Support vulnerable residents by liaising with housing officers and external agencies.

Manage feedback processes and escalate issues where necessary.

Project Support

Assist in scheduling works to minimise resident disruption.

Maintain detailed records of communications, access arrangements, and appointments.

Support the handover process, including resident inductions and aftercare.

Compliance & Reporting

Ensure resident engagement meets relevant standards and requirements.

Maintain accurate logs of complaints, resolutions, and resident interactions.

Produce reports on resident satisfaction, risks, and issues.

Health, Safety & Environment

Promote safe working practices in occupied properties.

Conduct risk assessments for resident-related activities.

Ensure residents are aware of safety measures during works.

Skills & Experience

Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role.

Strong communication, empathy, and conflict resolution skills.

Organised and proactive, with the ability to balance multiple priorities.

Experience supporting vulnerable residents (desirable).

IT proficiency (MS Office; experience with CRM/resident management systems preferred).

Role Goals

Ensure effective two-way communication between residents and project teams.

Minimise disruption to residents through proactive planning.

Achieve high resident satisfaction scores.

Support project delivery:

Safely

On time

With minimal disruption

To the required quality