212 Resort Operations jobs in the United Kingdom
Hotel Operations Director
SO14 0AA Southampton, South East
£75000 Annually
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Our client, a prestigious hospitality group, is seeking an experienced and visionary Hotel Operations Director to lead and manage the operational aspects of their flagship property. This senior leadership role is crucial for ensuring the delivery of exceptional guest experiences, driving revenue growth, and maintaining operational excellence across all hotel departments. You will be responsible for overseeing departments such as F&B, Rooms Division, Housekeeping, and Engineering, ensuring seamless coordination and high standards of service.
Key responsibilities include developing and implementing strategic operational plans, setting performance benchmarks, and monitoring key performance indicators (KPIs) to drive profitability and guest satisfaction. You will manage departmental budgets, control costs effectively, and identify opportunities for revenue enhancement and operational efficiency. The successful candidate will lead, mentor, and develop a team of department heads and their staff, fostering a positive and productive work environment. Experience in crisis management, implementing service standards, and ensuring compliance with health, safety, and licensing regulations is essential.
This role requires a deep understanding of the hospitality industry, excellent financial acumen, and strong leadership capabilities. You will be adept at stakeholder management, building relationships with suppliers, and collaborating with corporate management. A passion for service excellence and a commitment to innovation in the hospitality sector are key attributes. The ideal candidate will possess extensive experience in hotel management, preferably in a luxury or upscale environment. A relevant degree in Hospitality Management or Business is preferred. This is a unique opportunity to influence the success of a leading hotel in Southampton, Hampshire, UK , with a dynamic hybrid work model that balances on-site leadership with strategic planning flexibility.
Key responsibilities include developing and implementing strategic operational plans, setting performance benchmarks, and monitoring key performance indicators (KPIs) to drive profitability and guest satisfaction. You will manage departmental budgets, control costs effectively, and identify opportunities for revenue enhancement and operational efficiency. The successful candidate will lead, mentor, and develop a team of department heads and their staff, fostering a positive and productive work environment. Experience in crisis management, implementing service standards, and ensuring compliance with health, safety, and licensing regulations is essential.
This role requires a deep understanding of the hospitality industry, excellent financial acumen, and strong leadership capabilities. You will be adept at stakeholder management, building relationships with suppliers, and collaborating with corporate management. A passion for service excellence and a commitment to innovation in the hospitality sector are key attributes. The ideal candidate will possess extensive experience in hotel management, preferably in a luxury or upscale environment. A relevant degree in Hospitality Management or Business is preferred. This is a unique opportunity to influence the success of a leading hotel in Southampton, Hampshire, UK , with a dynamic hybrid work model that balances on-site leadership with strategic planning flexibility.
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0
Hotel Operations Manager
OX1 1ND Oxford, South East
£55000 Annually
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Our client, a prestigious hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the strategic and day-to-day management of their operations from a remote capacity. This is a unique opportunity for a seasoned hospitality professional to leverage their expertise in a fully remote role, driving excellence in guest services, operational efficiency, and profitability. The successful candidate will be responsible for developing and implementing operational policies and procedures, managing departmental budgets, and ensuring adherence to brand standards. You will play a critical role in guest satisfaction, staff training and development, and maintaining a high-quality service culture. This position requires a strong leader with a proven track record in managing diverse hotel operations, including front office, housekeeping, food and beverage, and banqueting.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of hotel operations to ensure seamless service delivery.
- Develop and implement strategic plans to improve operational efficiency and guest satisfaction.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Implement and maintain exceptional service standards across all guest touchpoints.
- Monitor online reviews and guest feedback, implementing action plans to address concerns.
- Foster strong relationships with suppliers and external partners.
- Conduct regular operational audits and performance reviews.
- Identify and implement innovative solutions to enhance the guest experience.
- Collaborate with the marketing and sales teams to drive occupancy and revenue.
- Report on key performance indicators (KPIs) and operational metrics to senior management.
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1
Hotel Operations Manager
RG1 1DT Reading, South East
£40000 Annually
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Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of a premier hospitality establishment in Reading, Berkshire, UK . This role requires a leader with a passion for exceptional guest service and a keen eye for operational efficiency. The position offers a hybrid work model, allowing for flexibility while ensuring consistent on-site presence to manage staff and guest experiences effectively. You will be responsible for leading various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring smooth operations and high standards of quality. Your role will involve strategic planning, budget management, staff development, and implementing initiatives to enhance guest satisfaction and operational profitability.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all daily hotel operations, ensuring seamless service delivery and guest satisfaction.
- Manage and lead department heads and their teams, fostering a positive and productive work environment.
- Develop and implement operational strategies to improve efficiency, reduce costs, and increase revenue.
- Monitor and manage the hotel's budget, including P&L responsibility, and identify cost-saving opportunities.
- Ensure compliance with all health, safety, and hygiene regulations, as well as licensing requirements.
- Implement and maintain high standards of customer service across all guest touchpoints.
- Handle guest complaints and feedback promptly and professionally, seeking to resolve issues and improve services.
- Develop and execute marketing and sales strategies in collaboration with the management team.
- Oversee staffing, training, and performance management of hotel personnel.
- Conduct regular property inspections and ensure the upkeep and maintenance of facilities.
- Analyze operational data and performance metrics to identify trends and areas for improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of experience in hotel management, with a strong background in operations.
- Proven leadership and team management skills.
- Excellent understanding of hotel operations, including front desk, F&B, housekeeping, and revenue management.
- Strong financial acumen and experience with budgeting and P&L management.
- Exceptional customer service and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Proficiency in hotel management software and systems.
- Knowledge of health and safety regulations within the hospitality industry.
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2
Hotel Operations Manager
G3 8GL Glasgow, Scotland
£40000 Annually
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Job Description
Our client, a renowned hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their prestigious property in Glasgow, Scotland, UK . This vital role ensures the seamless delivery of exceptional guest experiences across all departments, including front desk, housekeeping, food and beverage, and events. You will be responsible for managing operational budgets, optimizing resource allocation, maintaining high standards of service quality, and ensuring compliance with health and safety regulations. The ideal candidate will have a proven track record in hotel management, demonstrating strong leadership capabilities, excellent interpersonal skills, and a keen eye for detail. You should be adept at motivating and developing a diverse team, fostering a positive work environment, and driving operational efficiency. Experience in staff training, inventory management, and guest relations is essential. This position requires a hands-on approach, a commitment to excellence, and the ability to effectively handle challenges and problem-solve in a fast-paced environment. Join a leading hospitality brand and contribute to its continued success by leading your team to deliver outstanding service and memorable stays for every guest.Responsibilities:
- Oversee all daily hotel operations, ensuring efficient and effective service delivery.
- Manage and motivate the hotel staff across various departments.
- Develop and implement operational policies and procedures.
- Monitor and control departmental budgets, managing costs and optimizing profitability.
- Ensure the highest standards of guest service and satisfaction are maintained.
- Conduct regular staff training and performance evaluations.
- Oversee inventory management and procurement for operational supplies.
- Implement and enforce health, safety, and hygiene standards.
- Manage guest feedback and resolve any service-related issues promptly.
- Collaborate with the General Manager on strategic planning and business development.
- Proven experience in a managerial role within the hospitality industry, preferably in hotel operations.
- Strong leadership, team management, and communication skills.
- Excellent understanding of hotel operations, including front office, F&B, and housekeeping.
- Experience with hotel management software (PMS).
- Proficiency in budget management and financial reporting.
- A commitment to delivering exceptional customer service.
- Ability to work flexible hours, including evenings and weekends.
- Relevant degree or diploma in Hospitality Management is advantageous.
- Problem-solving skills and the ability to work under pressure.
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3
Hotel Operations Manager
BT1 1AA Belfast, Northern Ireland
£45000 Annually
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Job Description
Our client, a prestigious hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their flagship property. This role is critical in ensuring exceptional guest experiences and maximizing operational efficiency and profitability. You will lead a diverse team of hospitality professionals, manage departmental performance, and uphold the highest standards of service and quality. The ideal candidate possesses strong leadership skills, a deep understanding of hotel management, and a passion for delivering outstanding service.
Responsibilities:
Qualifications:
This is a superb opportunity to take on a key leadership role within a renowned hospitality brand. The position is based in the heart of Belfast, Northern Ireland, UK .
Responsibilities:
- Oversee all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure the delivery of consistently high-quality guest services and experiences.
- Develop and implement operational policies and procedures to enhance efficiency.
- Manage departmental budgets, control costs, and drive revenue growth.
- Recruit, train, motivate, and manage hotel staff to ensure optimal performance.
- Conduct regular staff performance reviews and provide constructive feedback.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with the General Manager and other department heads on strategic initiatives.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Maintain strong relationships with suppliers and service providers.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 3 years in an operational leadership role.
- Proven track record of successfully managing hotel operations and improving guest satisfaction.
- Strong leadership, team management, and communication skills.
- Excellent understanding of hotel operations, financial management, and budgeting.
- Proficiency in property management systems (PMS) and other hotel software.
- Ability to work under pressure and handle multiple priorities effectively.
- Customer-focused mindset with a passion for service excellence.
- Flexibility to work evenings, weekends, and holidays as required.
This is a superb opportunity to take on a key leadership role within a renowned hospitality brand. The position is based in the heart of Belfast, Northern Ireland, UK .
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4
Hotel Operations Manager
BN1 1AA East Sussex, South East
£40000 Annually
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Our client, a highly regarded boutique hotel situated in the vibrant coastal city of Brighton, East Sussex, UK , is seeking a proactive and experienced Hotel Operations Manager to lead their dedicated team. This is a hands-on role, overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences and efficient business performance. You will be responsible for managing key departments including front office, housekeeping, food and beverage, and facilities management, ensuring seamless service delivery and adherence to the highest standards. The successful candidate will possess strong leadership qualities, excellent communication skills, and a comprehensive understanding of hotel management principles. You will play a vital role in staff training and development, fostering a positive and motivated work environment. Financial acumen is crucial, as you will be involved in budgeting, cost control, and revenue management to maximise profitability. We are looking for an individual who is passionate about hospitality, possesses excellent problem-solving abilities, and thrives in a fast-paced environment. The ability to anticipate guest needs, resolve issues promptly, and maintain impeccable service standards is paramount. This role requires a flexible approach to working hours, including evenings and weekends, to ensure continuous operational oversight. You will be directly involved in implementing operational strategies, improving efficiency, and driving guest satisfaction. This is a fantastic opportunity to contribute to the success of a well-established hotel in a prime Brighton location and develop your career within the hospitality and tourism industry. Key responsibilities include:
Qualifications:
- Overseeing the daily operations of all hotel departments to ensure smooth functioning.
- Managing and motivating the hotel staff, providing training and performance feedback.
- Ensuring the highest standards of guest service and satisfaction are maintained.
- Implementing and enforcing hotel policies and procedures.
- Managing departmental budgets, controlling costs, and optimising revenue streams.
- Monitoring inventory and managing procurement for operational supplies.
- Ensuring compliance with health, safety, and hygiene regulations.
- Handling guest complaints and resolving issues promptly and professionally.
- Collaborating with marketing and sales teams to promote the hotel and drive bookings.
- Contributing to strategic planning and operational improvement initiatives.
Qualifications:
- Proven experience (3-5 years) in a hotel management or operations role.
- Strong knowledge of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent leadership, team management, and communication skills.
- Demonstrated ability in budgeting, cost control, and revenue management.
- Proficiency in hotel management software (PMS).
- A customer-centric approach with a passion for delivering outstanding service.
- Problem-solving skills and the ability to make sound decisions under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Relevant qualification in Hospitality Management or a related field is preferred.
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5
Hotel Operations Manager
G2 8RB Glasgow, Scotland
£45000 Annually
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Our client, a prestigious hotel group renowned for its exceptional service, is seeking an experienced and dynamic Hotel Operations Manager to oversee their flagship property in Glasgow, Scotland, UK . This is a critical leadership role responsible for the day-to-day operations of the hotel, ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance. You will manage and lead various departments, including front desk, housekeeping, food and beverage, and banqueting, fostering a culture of excellence and teamwork. Key responsibilities include developing and implementing operational strategies, setting budgets, and monitoring financial performance against targets. You will ensure compliance with all health, safety, and licensing regulations. Guest feedback and service quality will be under your direct supervision, requiring proactive problem-solving and service recovery. Staff recruitment, training, development, and performance management will be integral to your role. You will also liaise with other key stakeholders, including suppliers and local authorities. We are looking for candidates with extensive experience in hotel management, preferably with a background in operations. Proven leadership and team management skills are essential, along with a strong understanding of hotel financial management. Excellent communication, interpersonal, and problem-solving skills are paramount. The ability to work effectively under pressure and adapt to the demands of a 24/7 operation is crucial. A passion for the hospitality industry and a commitment to delivering outstanding guest experiences are non-negotiable. This position based in Glasgow offers a competitive salary, benefits package, and the opportunity to advance within a globally recognised brand. You will be instrumental in driving the success of the hotel and ensuring its continued reputation for excellence. A strategic thinker with a hands-on approach will thrive in this challenging yet rewarding environment.
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6
Hotel Operations Manager
AB10 1AB Aberdeen, Scotland
£35000 Annually
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Our client, a leading hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their prestigious establishment in **Aberdeen, Scotland, UK**. This is a key role responsible for ensuring the highest standards of guest service, operational efficiency, and profitability. The ideal candidate will possess a strong understanding of hotel management, with proven leadership skills and a passion for delivering exceptional guest experiences. You will be responsible for managing various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and communication. Your duties will include developing and implementing operational strategies, monitoring budgets, controlling costs, and driving revenue growth. You will also be instrumental in staff recruitment, training, and development, fostering a positive and productive work environment. This role requires a hands-on approach, excellent problem-solving abilities, and a keen eye for detail. The successful applicant will be adept at managing challenges, resolving guest complaints effectively, and ensuring compliance with health and safety regulations. A hybrid working arrangement is in place, blending on-site leadership with opportunities for remote administrative tasks and strategic planning, allowing for a flexible approach to management. We are looking for a candidate with a minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role. A degree in Hospitality Management or a related field is preferred, but relevant experience will also be considered. Strong communication, interpersonal, and financial acumen are essential. If you are a motivated leader ready to take on a challenging and rewarding role in the vibrant city of Aberdeen, we encourage you to apply. Join our client's dedicated team and contribute to their continued success in the hospitality sector. The role demands a proactive individual committed to excellence in all aspects of hotel operations. You will be expected to drive service standards, motivate your team, and contribute to the overall strategic direction of the hotel. This is an exciting opportunity to shape the guest experience and operational performance. The role requires a blend of strategic thinking and operational execution, ensuring that all guests receive a memorable stay.
Responsibilities:
Responsibilities:
- Oversee and manage all hotel departments to ensure smooth and efficient operations.
- Develop and implement operational policies and procedures to enhance guest satisfaction and service quality.
- Monitor and manage departmental budgets, controlling costs and optimising revenue streams.
- Recruit, train, and motivate a high-performing team of hotel staff.
- Ensure compliance with all health, safety, and hygiene regulations.
- Address and resolve guest complaints promptly and professionally.
- Conduct regular inspections of hotel facilities to maintain high standards of cleanliness and maintenance.
- Collaborate with the sales and marketing teams to drive occupancy and revenue.
- Analyse operational data and implement strategies for continuous improvement.
- Minimum of 5 years of experience in hotel management, with at least 2 years in a senior management role.
- Proven track record of success in managing hotel operations.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel financial management and budgeting.
- Proficiency in hotel management software.
- Ability to work effectively under pressure and handle multiple priorities.
- Degree in Hospitality Management or a related field is preferred.
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7
Hotel Operations Manager
CB2 1PX Cambridge, Eastern
£40000 Annually
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Our client is seeking a passionate and experienced Hotel Operations Manager to lead their esteemed establishment. This is a fully remote position, offering the unique opportunity to manage hotel operations from your chosen location, focusing on strategic oversight and operational excellence. You will be instrumental in ensuring the highest standards of guest satisfaction and operational efficiency.
The Hotel Operations Manager will be responsible for overseeing all day-to-day operations of the hotel, including front office, housekeeping, food and beverage, and maintenance. You will manage budgets, control costs, and implement strategies to maximise revenue and guest loyalty. This role requires a strong understanding of hospitality management principles, exceptional leadership skills, and a commitment to delivering outstanding service.
Key responsibilities will include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in hotel management, with a proven track record in operations, is essential. Strong leadership, communication, and interpersonal skills are required. A deep understanding of hotel operations, revenue management, and customer service principles is vital. Experience with hotel management software (PMS) is a must. The ability to work autonomously and manage multiple priorities in a remote setting is crucial. This role offers a unique opportunity to shape guest experiences and drive success for our client's properties near **Cambridge, Cambridgeshire, UK**, all within a flexible, remote-first framework.
The Hotel Operations Manager will be responsible for overseeing all day-to-day operations of the hotel, including front office, housekeeping, food and beverage, and maintenance. You will manage budgets, control costs, and implement strategies to maximise revenue and guest loyalty. This role requires a strong understanding of hospitality management principles, exceptional leadership skills, and a commitment to delivering outstanding service.
Key responsibilities will include:
- Overseeing daily hotel operations, ensuring seamless service delivery across all departments.
- Developing and implementing operational strategies to enhance guest experience and satisfaction.
- Managing departmental budgets, controlling expenses, and optimising profitability.
- Recruiting, training, and motivating a high-performing team of hospitality professionals.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Developing and implementing standard operating procedures (SOPs) for all hotel functions.
- Managing vendor relationships and procurement processes for hotel supplies and services.
- Monitoring key performance indicators (KPIs) and implementing action plans for improvement.
- Handling guest feedback and resolving complaints efficiently and professionally.
- Collaborating with sales and marketing teams to drive occupancy and revenue.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in hotel management, with a proven track record in operations, is essential. Strong leadership, communication, and interpersonal skills are required. A deep understanding of hotel operations, revenue management, and customer service principles is vital. Experience with hotel management software (PMS) is a must. The ability to work autonomously and manage multiple priorities in a remote setting is crucial. This role offers a unique opportunity to shape guest experiences and drive success for our client's properties near **Cambridge, Cambridgeshire, UK**, all within a flexible, remote-first framework.
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8
Hotel Operations Manager
ST2 7HL Staffordshire, West Midlands
£45000 Annually
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Our client is searching for a dynamic and experienced Hotel Operations Manager to oversee their esteemed establishment in **Stoke-on-Trent, Staffordshire, UK**. This critical role is responsible for the day-to-day management of all hotel departments, ensuring exceptional guest experiences and maximising profitability. You will lead and motivate a diverse team, fostering a positive work environment and driving high standards of service across front desk, housekeeping, food and beverage, and maintenance. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. The Hotel Operations Manager will be instrumental in enhancing guest satisfaction through proactive problem-solving and exceptional customer service. You will oversee staffing levels, recruitment, training, and performance management for all operational staff. Experience in revenue management, sales strategies, and marketing initiatives within the hospitality sector is highly desirable. This role requires a strategic thinker with a keen eye for detail and the ability to analyse performance metrics to drive continuous improvement. You will be responsible for maintaining and improving the hotel’s reputation and competitive position in the market. Collaboration with the General Manager and other senior leaders is essential. The ideal candidate will possess a strong understanding of hotel operations, extensive experience in a supervisory or management role within the hospitality industry, and a proven track record of success. Excellent interpersonal, communication, and leadership skills are paramount. A degree in Hospitality Management or a related field is preferred. This is an exciting opportunity for a passionate hospitality professional to make a significant impact. Our client is dedicated to providing outstanding guest experiences and fostering employee development.
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