24 Resorts jobs in the United Kingdom

Our client, a renowned luxury hospitality group, is seeking an exceptional Senior Hospitality Operations Manager to oversee their prestigious resort properties. This is a fully remote position, offering the flexibility to manage operations across their portfolio from your preferred location. You will be responsible for ensuring the highest standards of guest experience, operational efficiency, and financial performance across all resort departments. This role requires a visionary leader with a deep understanding of luxury hospitality, exceptional guest service acumen, and proven success in managing complex operations.

Responsibilities:

• Oversee the day-to-day operations of multiple luxury resort properties, ensuring seamless service delivery and guest satisfaction.
• Develop and implement operational strategies to enhance guest experience, brand reputation, and profitability.
• Manage and mentor department heads (e.g., Food & Beverage, Rooms Division, Events, Front Office) to ensure adherence to luxury service standards.
• Drive operational excellence through effective training programs, quality control measures, and performance management.
• Develop and manage departmental budgets, focusing on revenue maximization and cost control.
• Ensure compliance with all health, safety, and hygiene regulations across all properties.
• Lead strategic initiatives for service innovation and guest engagement.
• Analyze operational reports and financial statements to identify trends, challenges, and opportunities for improvement.
• Foster strong relationships with key stakeholders, suppliers, and local communities.
• Stay abreast of industry trends, competitor activities, and best practices in luxury hospitality.
• Develop and implement crisis management plans and ensure effective resolution of guest issues.
• Lead recruitment, training, and development efforts for senior operational staff.
• Conduct regular site visits and operational audits to maintain brand consistency and quality standards.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a significant advantage.
• Minimum of 8-10 years of progressive experience in luxury hospitality management, with at least 5 years in a senior operations role (e.g., Resort General Manager, Director of Operations).
• Demonstrated success in managing complex operations within high-end hotels or resorts.
• Proven ability to lead, inspire, and develop large teams.
• Exceptional understanding of luxury guest service standards and expectations.
• Strong financial acumen with experience in budgeting, P&L management, and revenue forecasting.
• Excellent problem-solving, decision-making, and strategic planning skills.
• Outstanding communication, interpersonal, and negotiation skills.
• Proficiency in hotel management software (PMS) and operational analysis tools.
• Ability to travel as required to oversee different properties and attend industry events.
• Fluency in multiple languages is a plus.

This is an exceptional opportunity for a seasoned hospitality leader to drive excellence across a portfolio of world-class luxury resorts and make a lasting impact.

Our client, a world-renowned luxury hospitality group, is seeking a highly experienced and dedicated Senior Hotel Operations Manager to lead and elevate the operational excellence of their esteemed properties. This is a fully remote position, allowing you to manage and strategize from anywhere, focusing on driving exceptional guest experiences and ensuring seamless day-to-day operations across multiple high-profile locations. You will be a key player in maintaining the brand's reputation for unparalleled service and quality.

In this vital role, you will oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and concierge services. You will be responsible for developing and implementing operational strategies to enhance guest satisfaction, optimize efficiency, and control costs. This includes managing departmental budgets, setting performance standards, and ensuring compliance with health, safety, and brand standards. You will lead, motivate, and develop a team of department heads, fostering a culture of service excellence and continuous improvement. Your ability to analyze operational data, identify areas for improvement, and implement effective solutions will be paramount. This position requires a strategic mindset, strong leadership capabilities, and a deep understanding of the luxury hospitality industry.

Responsibilities:

• Direct and manage all hotel operational departments to ensure optimal performance and guest satisfaction.
• Develop and implement operational policies and procedures that align with the company's brand standards.
• Manage departmental budgets, forecasting, and financial performance to ensure profitability.
• Lead and mentor department managers, fostering a positive and productive work environment.
• Monitor guest feedback and implement strategies to enhance the overall guest experience.
• Ensure compliance with all health, safety, and sanitation regulations.
• Identify opportunities for operational improvements and cost savings.
• Collaborate with sales and marketing teams to drive revenue and occupancy.
• Oversee the recruitment, training, and development of operational staff.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role within the luxury hotel sector.
• Proven track record of successfully managing diverse hotel departments.
• Strong financial acumen and experience with budget management and P&L responsibility.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, industry trends, and best practices.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• Ability to think strategically and implement effective operational solutions.
• A passion for delivering exceptional service and creating memorable guest experiences.

This role is fully remote, supporting operations for our client in Edinburgh, Scotland, UK . If you are an experienced hospitality leader driven by excellence and a passion for creating unforgettable guest journeys, we invite you to apply.

At **voco Grand Central Hotel** we are looking for a **Full Time Guest Services Manager** to join us in creating a warm voco welcome for our guests!
voco Grand Central is Located at the very heart of the city, directly adjoining Glasgow Central station situated in one of the city's most historic and impressive buildings. With an abundance of historical grandeur and a guest list to match, over the years we've played host to everyone: from Fred Astaire to Frank Sinatra.
**We are looking for a Guest Services Manager who can commit to working on a 4 on 4 off basis, based on shift times between 09:00 - 21:00 each day.**
Are you a level-headed, proactive problem-solver with a passion for delivering exceptional guest service? We're looking for a dynamic individual to take on a dual role as Guest Services Manager (GSM) and Duty Manager, supporting daily operations and driving unforgettable guest experiences.
**About the Role:**
This is a split role, with approximately 70% of your time focused on Duty Manager responsibilities, ensuring the smooth running of daily hotel operations across all departments.
**Key responsibilities include:**
+ Acting as Duty Manager - resolving operational issues as they arise, supporting departments, and making quick decisions to keep things running smoothly
+ Delivering outstanding service to VIPs and handling guest concerns professionally and efficiently
+ Responding to guest reviews and ensuring follow-up is prompt and impactful
+ Performing fire walks and overseeing building safety, especially during key shifts
We're looking for someone who has already worked in a supervisory or operations-level role and is confident leading by example.
**What We're Looking For:**
+ Previous experience with Opera PMS and strong working knowledge of hotel operations
+ A calm, level-headed approach - you don't let emotions take over in challenging situations
+ Excellent communication skills, both written and verbal
+ A collaborative, can-do mindset and the ability to work cross-functionally
+ Personal license holder and first aid trained (preferred)
+ capable and comfortable moving around a large hotel, including regularly using stairs up to the 7th floor as part of operational duties
+ A natural problem-solver who takes ownership and sees things through
**Why work with us?**
+ You will be joining an award-winning Front Office team
+ Be part of a high performing, driven, and supportive team that truly makes a difference to every guest's stay
+ Enjoy regular reward and recognition through IHG for reaching targets and delivering excellence
+ Every day is different, and your work has a real impact on the guest experience
We are committed to offer and provide our Guest Services Manager with a competitive salary and a large range of benefits:
+ Salary between £29,000 - £29,820 per annum plus, paid overtime and great IHG perks!
+ 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
+ Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Free meals on Duty
+ Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal.
+ Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
+ Hotel specific benefits - generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you!
If you're ready to step up and thrive in a high-energy, people-focused environment, we'd love to hear from you.
You must meet the legal requirements to work in the UK.
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex_
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide 
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
+ Uniform provided and laundered complimentary 
+ Headspace membership and access to our Employee Assistance Programme 
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. 
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels! 
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Our client, a prestigious hotel in the heart of Milton Keynes, Buckinghamshire, UK , is seeking an enthusiastic and service-oriented Guest Services Manager to lead their front-of-house operations. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the reception team, overseeing check-in/check-out processes, handling guest inquiries and issues, and maintaining the highest standards of hospitality. The ideal candidate will have a passion for service excellence and a proven ability to lead a team effectively.

Key Responsibilities:

• Manage and inspire the front desk team, ensuring efficient operations and high levels of guest satisfaction.
• Oversee all aspects of guest services, including reservations, check-in, check-out, concierge, and bell desk operations.
• Handle guest complaints and service issues promptly and professionally, seeking satisfactory resolutions.
• Develop and implement service standards and training programs to ensure consistent delivery of exceptional guest experiences.
• Monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions.
• Ensure the smooth operation of the hotel's computer systems and property management software (PMS).
• Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
• Manage the front desk budget and control operational costs.
• Maintain the hotel's brand reputation through outstanding service delivery.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
• Ensure compliance with all hotel policies, procedures, and health & safety regulations.

Qualifications:

• Proven experience (3-5 years) in a supervisory or management role within hotel front office operations.
• Excellent understanding of hotel operations and guest service principles.
• Proficiency with Property Management Systems (PMS) and standard office software.
• Strong leadership, team management, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a commitment to delivering outstanding guest experiences.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time-management skills.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A degree or diploma in Hospitality Management is advantageous.

This is a fantastic opportunity for a driven individual to advance their career in the hospitality industry and contribute to the success of a renowned hotel.

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Guest Services Manager

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4C Groupn3 weeks ago Be among the first 25 applicantsnJoin to apply for the

Guest Services Manager

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4C GroupnApply for this job

Guest Services Manager

Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY

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Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.

Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.

Here's What You'll Be Doing

Managing all Front Office tasks during your shift, providing personalized service to guestsnResponding promptly to guest feedbacknBuilding brand awareness and fostering guest loyaltynPreparing daily guest reports and conducting team meetingsnEnsuring proper handling of cash and billing of guest expensesnAssisting as Duty Manager and supporting team training and developmentnCreating a positive and collaborative team environment

Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.

What We Offer

Discounted accommodation at thousands of hotels across 4 continentsnSpecial discounts for friends and familynReferral bonuses up to £500nWellness and mental health support programsnFun staff partiesnCycle to work programnFree meals during shiftsnEmployee recognition and rewards

What We Expect From You

Previous experience in hotel Front Office operations is requirednStrong leadership skills— leading by example and working as part of the teamnExperience with OPERA PMS is a plusnTraining in Health & Safety and Crisis Management is beneficialnFlexibility to work different shifts as needednPunctuality and a strong work ethic

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Job function OthernIndustries HospitalitynReferrals increase your chances of interviewing at 4C Group by 2xnSign in to set job alerts for “Guest Services Manager” roles.

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Overview

As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience

Experience:

RequirednEmployment

Employment:

Full-timenSalary

Salary:

from £31,900 yearlynStarting time

Starting time:

Immediate start!nAbout Four Points Flex by Sheraton London Euston

The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality

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Join to apply for the

Guest Services Manager

role at

Staycity GroupnWelcome to

Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next

Guest Services Manager

to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At

Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!

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Entry levelnEmployment type

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OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in

London, England, United Kingdom .

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OverviewnStaycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a

Guest Services Manager

to help shape the Staycity London Dalston's guest journey across the hotel while being part of the Front of House team and overseeing all departments' guest journey (Bar, The Shop, Events, Reception, Roof Terrace, Gym, Restaurant).

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme that rewards high performers; based on our core values and tied to individual property goals

Discounted rates for overnight stays for you, your family and friends

Refer and earn scheme - earn up to £/€550

Cycle to work scheme- to support a healthy lifestyle and our planet

Education Support to help you foster new skills

Volunteer days: 2 paid volunteer days per year

Support for you and your family when you need it with our Employee Assistance Program (EAP)

An extra day off to celebrate your birthday

We would love you to have

Previous experience of at least 2 years working at the Front Desk in a similar property

Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us

A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.

Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.

You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.

Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.

Join us and be part of the journey.

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