Group General Manager - Restaurants

London, London Criterion Hospitality

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Group Food & Beverage General Manager We are a growing hospitality group with a diverse portfolio of venues, including rooftop bars, specialty coffee shops, and wine bars located within our hotel portfolio. Each venue has its own unique identity, but all share a common goal: delivering exceptional guest experiences, fostering community, and memorable food and beverage offerings. We are seeking an agile, hands-on Group Food & Beverage Manager with experience in working in entrepreneurial settings to lead our operations, oversee the management teams, elevate our brand across all venues and set us up for further growth. This role will be responsible for providing leadership, operational oversight, cost control and revenue growth across the group. This includes managing venue teams day-to-day, optimising staffing and scheduling, building supplier partnerships, and creating opportunities for events and activations that increase visibility and sales. Key Responsibilities Operational Leadership Oversee daily operations across all venues Be a visible presence in the venues, actively supporting teams and ensuring smooth service. Implement and monitor SOPs for efficiency, consistency, and compliance. Work closely with the hotel managers to also maximise hotel guest scores Revenue & Profitability Drive sales and profitability by optimising staffing forecasts, managing costs, and monitoring budgets. Secure and execute events, activations, and supplier collaborations to boost brand exposure and revenues. Develop and execute promotional campaigns, seasonal offerings, and upselling initiatives. Strengthen supplier partnerships to maximise incentives, marketing support, and product training. Standardise suppliers across all venues to maximise economies of scale. Team Management & Development Recruit, train, and mentor venue managers and key F&B staff. Build a strong, motivated team culture with accountability and guest focus. Conduct regular performance reviews and set measurable KPIs. Guest Experience & Brand Development Curate and evolve food and beverage menus seasonally with managers. Ensure consistent delivery of high-quality service and food offerings. Monitor guest feedback and continuously implement improvements. Compliance & Safety Ensure all venues adhere to licensing, health, and safety regulations. Provide training on responsible alcohol service and food safety standards. Qualifications 7 years of hospitality leadership, ideally across restaurants, bars, and wine/cocktail venues operations. Proven track record of managing multi-site operations with hands-on involvement. Strong financial acumen with experience improving profitability through staffing, cost control, and events. Ability to build strong supplier and industry relationships. Excellent leadership, communication, and people management skills. Creative mindset with a passion for food, beverage, and guest experience.
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Mobile Merchandiser/ Service Operator - Relief - Fresh Food - London

London, London £28922 - £30139 annum Selecta

Posted 1 day ago

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Permanent

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser/Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities

  • To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
  • To complete all the relevant stock and cash controls across the machine base and on the company vans.
  • To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
  • To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
  • To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
  • To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
  • To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
  • To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.

Requirements

  • Be able to provide training to new starters.
  • Be able to complete audits and quality checks.
  • Always follow all Health & Safety regulations.
  • Be flexible and responsive to changes.
  • High level of customer care and always be presentable.


Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

Benefits

  • 25 days holiday pa + bank holidays
  • Life assurance of 2x yearly salary
  • Most of our shifts are 5 days per week - 5 in 7
  • Competitive pay rates- we pay more than our competitors in almost all locations
  • Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
  • Security of 5-weeks paid sick leave
  • Development opportunities available and clearly mapped career paths
  • Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
  • Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

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