375 Retail Administration jobs in the United Kingdom

Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: 34,532 p.a. FTE (27,625 actual for 30 hours over 4 days)
Contract: Permanent, Part-Time (30 hours over 4 or 5 days)
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate estates or retail operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• No weekend working
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering

• Overseeing the operational activities of multiple retail stores, ensuring efficiency and profitability.
• Managing store staff, including recruitment, training, performance management, and scheduling.
• Implementing and enforcing company policies and procedures related to sales, customer service, and loss prevention.
• Monitoring inventory levels, managing stock control, and minimizing shrinkage.
• Ensuring high standards of visual merchandising and store presentation.
• Driving sales initiatives and achieving store targets.
• Analyzing sales data and store performance metrics to identify areas for improvement.
• Providing exceptional customer service and resolving customer issues promptly.
• Conducting regular store visits and performance reviews.

• Oversee daily retail operations, ensuring adherence to company policies and procedures.
• Lead, train, and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Manage inventory levels, including receiving, stocking, and conducting regular inventory counts to minimize shrinkage.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Ensure the store is clean, organized, and well-maintained at all times.
• Handle customer inquiries, issues, and complaints promptly and professionally, escalating when necessary.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Monitor sales performance, identify trends, and implement strategies to drive sales growth.
• Ensure compliance with health and safety regulations.
• Contribute to team meetings, sharing insights and feedback on operational performance.
• Support the Store Manager in achieving overall store objectives.
• Assist in the recruitment and onboarding of new team members.
• Maintain accurate records of sales, inventory, and employee performance.

• Previous experience in a supervisory or leadership role within a retail environment.
• Proven ability to lead and motivate a team.
• Strong customer service skills with a passion for exceeding customer expectations.
• Excellent communication and interpersonal skills.
• Proficiency in point-of-sale (POS) systems and inventory management software.
• Good organizational and time management skills.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A proactive and problem-solving approach to daily tasks.
• Passion for the retail industry and delivering a positive shopping experience.
• High school diploma or equivalent required; further education or certifications are a plus.

• Overseeing the operational efficiency and performance of retail stores.
• Developing and implementing strategies to achieve sales targets and key performance indicators (KPIs).
• Managing staff, including recruitment, training, performance management, and scheduling.
• Ensuring high standards of visual merchandising and store presentation.
• Controlling stock levels, managing inventory, and minimizing shrinkage.
• Implementing and enforcing company policies and procedures.
• Analyzing sales data and customer feedback to identify areas for improvement.
• Managing store budgets and controlling operational costs.
• Ensuring a positive and engaging customer experience.
• Collaborating with marketing and buying teams to align store activities with broader company strategies.

• Develop and implement effective retail operational strategies to drive sales and customer satisfaction.
• Oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
• Manage inventory levels, stock control, and merchandising standards.
• Implement and enforce company policies and procedures, ensuring compliance and operational consistency.
• Analyze sales data, key performance indicators (KPIs), and market trends to identify opportunities for improvement.
• Develop and execute strategies to increase store profitability and reduce operational costs.
• Lead, motivate, and develop store management teams and staff through coaching and training.
• Ensure a high level of customer service is delivered across all retail locations.
• Manage operational budgets and P&Ls for assigned stores.
• Conduct regular store visits (as needed, though role is primarily remote-managed) and performance reviews.
• Implement visual merchandising standards and promotional activities.
• Ensure health and safety regulations are adhered to in all store environments.
• Drive loss prevention initiatives and minimize shrinkage.
• Collaborate with marketing and merchandising teams to align operational execution with strategic goals.

• Bachelor's degree in Business Administration, Marketing, or a related field; relevant retail certifications are a plus.
• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Demonstrated experience in managing multiple retail locations or a large store.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed business decisions.
• Proficiency in retail management software and MS Office Suite.
• Experience in remote team management and performance monitoring.
• Strong understanding of customer service principles.
• Adaptability and ability to thrive in a fast-paced, evolving retail environment.

• Oversee the day-to-day operations of multiple retail stores.
• Drive sales performance and achieve store revenue targets.
• Manage store budgets, inventory, and operational costs.
• Implement and enforce store policies, procedures, and brand standards.
• Recruit, train, and develop a high-performing retail team.
• Ensure exceptional customer service and a positive shopping experience.
• Monitor sales data, analyze trends, and implement action plans to improve performance.
• Manage stock levels, merchandising, and visual presentation.
• Conduct regular store visits for performance reviews and operational checks.
• Ensure compliance with all health, safety, and security regulations.

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 5 years of experience in retail management, with a focus on operations.
• Proven track record of driving sales growth and managing retail teams.
• Strong understanding of retail operations, merchandising, and visual standards.
• Experience with POS systems and retail management software.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage budgets and control operational expenses.
• Customer-centric approach with a passion for service excellence.

• Lead and manage daily store operations to achieve sales and profitability targets.
• Develop and implement effective sales strategies to drive customer engagement and loyalty.
• Oversee inventory management, including stock control, ordering, and merchandising.
• Ensure a high standard of customer service is delivered at all times.
• Recruit, train, coach, and develop retail staff to foster a positive and productive work environment.
• Manage store budgets, including P&L responsibility, and control operational costs.
• Maintain store presentation, visual merchandising standards, and ensure compliance with health and safety regulations.
• Analyze sales data and market trends to identify opportunities for growth.
• Resolve customer complaints and operational issues promptly and effectively.
• Collaborate with regional managers to align store objectives with overall business strategy.

• Proven experience as a Store Manager or Retail Operations Manager.
• Demonstrable success in meeting or exceeding sales targets.
• Strong understanding of retail KPIs, merchandising, and inventory management.
• Excellent leadership, team management, and communication skills.
• Proficiency in retail management software and MS Office Suite.
• Ability to work effectively in a hybrid work environment.
• Customer-centric approach with a passion for retail excellence.