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Retail Sales Advisor, Watford - 10 hours per week Fixed Term

• Salary: £12.30 - Estimated annual OTE on top of basic: £
li>Starting date: Immediately – 4th January 2026

RETAIL SALES ADVISOR BENEFITS AND PERKS

Competitive base salary, monthly bonus, commission on every item sold
• Exciting incentives
• Up to £20 per year (pro-rata) jewellery allowance
li>65% off discount
• Your birthday off
• Enhanced holiday entitlement starting at 28 days including bank holidays and increasing to 31 days after one year of service (pro-rata for part time colleagues)
• Holiday purchase scheme
• Length of service rewards
• Volunteering days
• Free 24/7 access to Employee & Family Assistance Programme via Retail Trust offering wellbeing and financial support as well as discounts
• Enhanced sickness and emergency paid leave *
• Pay on demand available *
• Cycle to work scheme *
• Cash plan health insurance *
• Referral rewards *
• Nationwide opportunities across Boutiques and Concession Counters
• Frequent training to aid your career growth and progression within THOMAS SABO

*Subject to successful completion of probation

THE CANDIDATE

We are looking for passionate, sales-driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers.

THE REQUIREMENT

• Passionate, driven individuals with strong customer service skills
• Proven sales track record and the demonstrated ability to meet and exceed your personal sales KPIs
• Premium retail experience
• Ability to work well in a team environment
• Flexible to work in other local stores as required 

TH E COMPANY

THOMAS SABO is an innovative, international lifestyle company, with a passion for creating unique, highly expressive jewellery and accessories that allow you to express your personality.

At its core, the THOMAS SABO vision is inextricably linked to that of Thomas Sabo himself: our founder, visionary and mentor.   We take our responsibility to the environment seriously and are committed to our relationships with customers, partners and place paramount importance on our colleagues. 

THE COMMITMENT

At THOMAS SABO our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve and as with our eclectic jewellery collections, we celebrate diversity.

We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone in our team feels valued, included and most importantly, can be themselves at work.

We strive to provide opportunities for career growth and encourage individual successes, recognising talent and celebrating achievements.

THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please note that due to large volume of applicants only successful candidates will be contacted for an interview.

Retail Sales Advisor

• Greet customers warmly and provide them with outstanding service.
• Assist customers in finding products, answering their questions, and offering personalised recommendations.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain knowledge of current products, promotions, and store policies.
• Contribute to achieving store sales targets and key performance indicators (KPIs).
• Handle customer inquiries and resolve any issues or complaints with professionalism and empathy.
• Ensure the store is clean, organised, and visually appealing at all times.
• Assist with stock management, including receiving deliveries, replenishing stock, and visual merchandising.
• Follow all company procedures regarding cash handling, security, and loss prevention.
• Collaborate with team members to create a positive and productive work atmosphere.
• Participate in store meetings and training sessions to enhance product knowledge and sales skills.

• Previous experience in a customer service or retail role is desirable but not essential.
• Excellent communication and interpersonal skills.
• A friendly, approachable, and positive attitude.
• Ability to work effectively as part of a team.
• Strong customer focus and a genuine desire to help.
• Basic numeracy skills for handling transactions.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and perform light lifting duties.
• A proactive approach to sales and customer engagement.
• Enthusiasm for the products and brand.

• Greet and engage customers in a friendly and welcoming manner, understanding their needs and preferences.
• Provide expert product knowledge and advice, helping customers make informed purchasing decisions.
• Drive sales performance by actively promoting products, services, and loyalty programs.
• Assist customers with fitting room selections, offering styling suggestions and alternatives.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain the visual merchandising standards of the store, ensuring products are displayed attractively and logically.
• Replenish stock on the shop floor and ensure the store is clean, tidy, and well-organized.
• Handle customer inquiries and resolve any issues or complaints professionally and promptly.
• Contribute to achieving individual and store sales targets.
• Participate in team meetings and training sessions to enhance product knowledge and sales skills.
• Assist with inventory management, including stock counts and receiving new merchandise.
• Create a welcoming atmosphere that encourages customer loyalty and repeat business.
• Adhere to all company policies and procedures, including those related to health, safety, and security.
• Build strong relationships with customers, fostering a sense of community and brand advocacy.
• Stay updated on current fashion trends and competitor activities.

• Previous experience in a retail sales role is highly desirable.
• Excellent communication and interpersonal skills, with a natural ability to connect with people.
• A passion for customer service and a genuine desire to help customers.
• Strong sales aptitude and the ability to meet and exceed sales targets.
• A keen interest in fashion and an understanding of retail trends.
• Ability to work effectively as part of a team in a dynamic retail environment.
• Reliable, punctual, and possesses a strong work ethic.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the business needs.
• Basic numeracy skills for handling transactions and stock management.
• Enthusiasm and a positive attitude towards work and customers.
• Ability to work under pressure and manage multiple tasks efficiently.
• Experience with POS systems and visual merchandising is a plus.

• Greet and welcome all clients with warmth and professionalism, creating a memorable shopping experience.
• Actively engage with clients to understand their needs, preferences, and style aspirations.
• Showcase and demonstrate product features and benefits with enthusiasm and in-depth knowledge.
• Assist clients in selecting appropriate items, offering personalized styling advice.
• Process sales transactions accurately and efficiently using the POS system.
• Build and maintain a loyal client base through personalized follow-up, appointment scheduling, and special event invitations.
• Manage inventory, including stock replenishment, visual merchandising, and stocktakes, ensuring the store is always presented to the highest standard.
• Contribute to achieving individual and store sales targets.
• Handle client inquiries and resolve issues promptly and courteously, both in-person and remotely.
• Collaborate with the store management team to develop and implement sales strategies.
• Maintain a comprehensive understanding of current trends and competitor activities.
• Uphold the brand's image and values at all times.
• Manage remote follow-up tasks, including personalized emails and virtual consultations where applicable.

• Previous experience in luxury retail sales or a high-end customer service environment is essential.
• A genuine passion for fashion, accessories, or the specific luxury category offered.
• Excellent communication, interpersonal, and active listening skills.
• Proven ability to build rapport and establish trust with clients.
• Strong sales acumen and a results-oriented approach.
• Impeccable presentation and grooming standards.
• Proficiency in POS systems and basic computer skills for remote tasks.
• Ability to work effectively in a team and independently.
• Flexibility to work varied shifts, including weekends and occasional evenings.
• A proactive and positive attitude, with a strong work ethic.
• Familiarity with luxury market dynamics is a plus.

• Drive sales and achieve individual and team targets.
• Provide outstanding customer service, building strong customer relationships.
• Mentor and train new sales associates.
• Assist with stock management, including receiving, replenishing, and merchandising.
• Maintain store appearance and visual merchandising standards.
• Handle customer complaints and resolve issues effectively.
• Open and close the store in the absence of the manager.
• Contribute to a positive and collaborative team atmosphere.
• Stay up-to-date with product knowledge and fashion trends.

• Proven experience in retail sales, with at least 3 years in a senior or supervisory role.
• Excellent communication and interpersonal skills.
• Strong leadership and team motivation abilities.
• Ability to work effectively in a fast-paced retail environment.
• Passionate about fashion and customer service.
• Flexible availability, including weekends and holidays.

• Engage with customers to understand their needs and provide expert product recommendations.
• Achieve and exceed personal and team sales targets.
• Maintain a high standard of visual merchandising and store presentation.
• Assist with stock management, including receiving deliveries, inventory checks, and stock replenishment.
• Train and mentor junior sales staff, fostering a positive and collaborative team environment.
• Handle customer inquiries, complaints, and returns in a professional and efficient manner.
• Contribute to the implementation of store strategies and promotions.
• Ensure a safe and secure shopping environment for customers and staff.
• Stay up-to-date with product knowledge and industry trends.

• Previous experience in a retail sales role, with at least 2 years in a senior or supervisory capacity.
• Demonstrated ability to meet and exceed sales targets.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using POS systems and other retail management software.
• Flexibility to work a range of shifts, including weekends and public holidays, as required by the business needs.
• A genuine interest in the products offered by the store is a strong advantage.

• Exceeding sales targets and contributing to the store's revenue goals.
• Delivering outstanding customer service, building rapport, and addressing customer needs effectively.
• Maintaining a high standard of visual merchandising and store presentation.
• Assisting with inventory management, stocktakes, and replenishment.
• Training and mentoring junior sales staff, fostering a positive and collaborative team environment.
• Handling customer inquiries, complaints, and returns with professionalism and efficiency.
• Staying up-to-date with product knowledge and industry trends.
• Adhering to all company policies and procedures, including health and safety regulations.
• Opening and closing the store as required, ensuring security and operational readiness.

• Minimum of 3 years of experience in a retail sales role, with at least 1 year in a senior or supervisory capacity.
• Demonstrated ability to achieve and exceed sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong visual merchandising and merchandising skills.
• Proficiency in point-of-sale (POS) systems and inventory management software.
• Ability to lead and motivate a team.
• Flexibility to work varied shifts, including weekends and holidays.
• A proactive and results-oriented approach to work.
• A passion for fashion/retail and a keen eye for detail.

• Greet customers warmly and provide a high level of service.
• Assist customers in finding products and making informed purchasing decisions.
• Process sales transactions accurately using the POS system.
• Maintain store cleanliness and visual merchandising standards.
• Manage inventory, including stock counts and replenishment.
• Provide guidance and support to junior sales staff.
• Achieve individual and store sales targets.
• Handle customer inquiries and resolve complaints effectively.
• Stay up-to-date with product knowledge and promotional activities.
• Contribute to a positive and collaborative team environment.

• Proven experience in retail sales.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively in a team.
• Basic mathematical skills for transaction processing.
• Flexibility to work various shifts, including weekends.
• A genuine passion for retail and customer satisfaction.