1045 Retail Associates jobs in Ebbw Vale

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cardiff store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Cardiff store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

• Engage with customers online through various channels (chat, email, social media) to provide product information and support.
• Drive online sales by actively promoting products, highlighting benefits, and guiding customers through the purchase process.
• Assist customers with inquiries, resolve issues, and process orders and returns efficiently.
• Develop and maintain a deep understanding of the product catalog to offer expert advice.
• Contribute to online merchandising efforts by suggesting product placements and promotions.
• Gather customer feedback and provide insights to the marketing and product development teams.
• Build strong relationships with customers, fostering loyalty and repeat business.
• Achieve individual sales targets and contribute to team sales goals.
• Stay up-to-date with online retail trends and customer engagement best practices.
• Handle customer complaints with professionalism and aim for satisfactory resolutions.
• Collaborate with the marketing team on promotional campaigns and customer outreach initiatives.

• Proven experience in a retail sales role, with a strong understanding of sales techniques.
• Excellent verbal and written communication skills, with the ability to engage customers effectively online.
• A customer-centric approach with a passion for delivering exceptional service.
• Experience with e-commerce platforms and online customer support tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Strong problem-solving skills and the ability to handle challenging customer interactions.
• Proficiency in using online communication and CRM tools.
• A proactive attitude and a willingness to learn about new products and services.
• Previous experience in an online retail or remote customer service role is highly advantageous.
• Enthusiasm for the brand and its products.

• Greet and welcome all clients with warmth and professionalism, creating a memorable shopping experience.
• Actively engage with clients to understand their needs, preferences, and style aspirations.
• Showcase and demonstrate product features and benefits with enthusiasm and in-depth knowledge.
• Assist clients in selecting appropriate items, offering personalized styling advice.
• Process sales transactions accurately and efficiently using the POS system.
• Build and maintain a loyal client base through personalized follow-up, appointment scheduling, and special event invitations.
• Manage inventory, including stock replenishment, visual merchandising, and stocktakes, ensuring the store is always presented to the highest standard.
• Contribute to achieving individual and store sales targets.
• Handle client inquiries and resolve issues promptly and courteously, both in-person and remotely.
• Collaborate with the store management team to develop and implement sales strategies.
• Maintain a comprehensive understanding of current trends and competitor activities.
• Uphold the brand's image and values at all times.
• Manage remote follow-up tasks, including personalized emails and virtual consultations where applicable.

• Previous experience in luxury retail sales or a high-end customer service environment is essential.
• A genuine passion for fashion, accessories, or the specific luxury category offered.
• Excellent communication, interpersonal, and active listening skills.
• Proven ability to build rapport and establish trust with clients.
• Strong sales acumen and a results-oriented approach.
• Impeccable presentation and grooming standards.
• Proficiency in POS systems and basic computer skills for remote tasks.
• Ability to work effectively in a team and independently.
• Flexibility to work varied shifts, including weekends and occasional evenings.
• A proactive and positive attitude, with a strong work ethic.
• Familiarity with luxury market dynamics is a plus.

Summary

Starting from £14.95 per hour  |  Up to 40 hour contract  |  30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £.00 per hour for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Summary

Starting from £14.95 per hour  |  30 to 40 hour contract  |  30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £.00 per hour for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Summary

Starting from £14.95 per hour  |  30 to 40 hour contract  |   30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £.00 per hour for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Summary

Starting from £14.95 per hour  |  Up to 40 hour contract  |  30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £.00 per hour for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Summary

Starting from £14.95 per hour  |  30 to 40 hour contract  |   30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £.00 per hour for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.