256 Retail Business jobs in the United Kingdom

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Retail Business Manager for Creed in the Selfridges Trafford Park, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As an Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

Including but not limited to:

• Product Knowledge and Team Leadership:

Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.

Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.

• Sales Excellence:

Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.

• Customer Service :

Deliver exceptional customer service to create memorable experiences and foster brand loyalty.

• Visual Presentation:

Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors is to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Creating a Luxurious Customer Experience:

· Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Sales and KPI Achievement:

· Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence:

· Maintain operational excellence, driving sales and profitability.

Clienteling Skills:

· Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review :

• Develop and implement a robust sales plan, setting financial targets and KPIs.
• Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management:

• Manage stock levels.
• Stay informed about retail industry trends and competitor activities.

Skills/Experience Required

We are seeking candidates with the following qualifications:

• Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment.
• Exceptional leadershiop abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• High attention to detail and creative problem-solving skills.
• Experience in client/customer interactions.
• Proficiency in MS Office programmes.

Key Personal Qualities

We are looking for individuals who:

• Are highly organised team players with effective communication skills.
• Are eager to learn and share knowledge.
• Demonstrate a proactive and flexible approach.
• Exhibit excellent time management, organisational, and prioritising skills.

Location

This role is based in Selfridges Trafford Park

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

• Oversee the day-to-day operations of multiple retail stores, ensuring high standards of performance and customer service.
• Develop and implement operational strategies to maximize sales, profitability, and customer satisfaction.
• Recruit, train, mentor, and motivate store managers and their teams.
• Manage P&L for retail stores, including budgeting, forecasting, and cost control.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Develop and execute visual merchandising standards and in-store promotions.
• Analyze sales data, market trends, and competitor activity to identify opportunities for growth.
• Implement and manage inventory control procedures to optimize stock levels.
• Drive initiatives to enhance the overall customer shopping experience.
• Conduct regular store visits and performance reviews.

• Proven experience in a senior retail management role, preferably overseeing multiple locations.
• Demonstrated success in driving sales growth and operational efficiency.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of retail operations, merchandising, and inventory management.
• Proficiency in financial management and P&L responsibility.
• Ability to motivate and develop teams.
• Experience with retail POS systems and data analysis.
• A passion for customer service and delivering exceptional retail experiences.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

• Partner with business leaders to develop and implement HR strategies that support organisational goals.
• Provide expert advice and guidance on employee relations, disciplinary processes, and grievance procedures.
• Lead and manage talent acquisition processes, working with recruitment teams to attract and secure top talent.
• Oversee performance management cycles, including goal setting, regular feedback, and performance reviews.
• Develop and implement employee engagement initiatives to enhance workplace culture and morale.
• Manage compensation and benefits administration, ensuring competitive and fair practices.
• Support organisational design and change management initiatives.
• Ensure compliance with all relevant employment legislation and company policies.
• Identify training and development needs and work with L&D teams to implement relevant programs.
• Analyse HR metrics and provide insights to business leaders to drive informed decision-making.

• CIPD qualified or equivalent HR qualification.
• Proven experience as an HR Business Partner or similar HR generalist role, preferably within the retail sector.
• Strong knowledge of employment law and HR best practices.
• Excellent communication, influencing, and stakeholder management skills.
• Demonstrated ability to build strong relationships at all levels of an organisation.
• Experience in talent management, performance management, and employee relations.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong analytical and problem-solving skills.

• Identify and pursue new business opportunities within the retail sector, focusing on acquiring high-value clients.
• Develop and implement strategic sales plans to achieve annual sales targets and objectives.
• Build and maintain strong, long-lasting relationships with key decision-makers at prospective and existing retail clients.
• Conduct market research to identify emerging trends, competitive landscape, and opportunities for growth.
• Present product/service capabilities and solutions to prospective clients through compelling presentations and proposals.
• Negotiate contract terms and close deals, ensuring profitable outcomes.
• Collaborate with internal teams (marketing, product, operations) to ensure client satisfaction and seamless service delivery.
• Represent the company at industry events, trade shows, and conferences.
• Provide market feedback and insights to inform product development and marketing strategies.
• Track and report on sales activities, pipeline status, and performance metrics.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Minimum of 7 years of experience in business development or sales management, with a proven track record in the retail industry.
• Demonstrated success in B2B sales, consistently meeting or exceeding targets.
• Strong understanding of retail operations, consumer behavior, and industry challenges.
• Excellent negotiation, communication, presentation, and interpersonal skills.
• Proven ability to build and nurture strong client relationships.
• Strategic thinking and problem-solving capabilities.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to travel extensively within the designated territory.
• Self-motivated, results-oriented, and able to work independently.

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers.

About the Company

The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers.

Graduate Training Programme: First 6 months

• Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing.
• Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry.
• Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople.
• Begin your formal sales training course and network with other Graduate Trainees.
• Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard.

6-12 months

• Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels.
• Learn business development strategies and how to target and win new trading accounts.

12 months and beyond

• Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses.
• Travel locally in your company car, meeting clients, discussing projects, and arranging social activities.
• Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward.

Apply Today to Find Out More

If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today!

Please note, a full UK driving licence is required for this role.