143 Retail Businesses jobs in the United Kingdom

Store Operations Manager
Full Time | Permenent
Hove

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What we can offer.
* Excellent starting salary
* Fantastic bonus scheme up to 20%
* Work for a friendly, inclusive and supportive team
* Great work life balance - our stores are closed Saturday afternoon & Sundays
* Generous health care packages and staff discounts
* Work for a global organization that offers development and progression opportunities

Key Responsibilities:
* Achieving expected sales and profit targets within store to ensure Company profitability.
* Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
* Providing training to all new and existing colleagues and coaching where necessary.
* Working Operational Managers to control resources in line with budgeted costs.
* Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
* Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
* Ensuring that Health & Safety standards are maintained at all times.
* Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications
* Previous experience in a customer facing environment delivering on direct sales.
* Strong leadership, mentoring and motivational skills with previous supervisory experience.
* Demonstrates the ability to stay calm and composed when dealing with difficult situations.
* Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

• Oversee all day-to-day store operations, ensuring efficiency and profitability.
• Drive sales performance and achieve store targets through effective management and team motivation.
• Manage inventory levels, stock control, and loss prevention strategies.
• Implement visual merchandising standards and ensure an attractive store presentation.
• Recruit, train, develop, and motivate a high-performing store team.
• Deliver exceptional customer service, fostering loyalty and positive brand perception.
• Manage store budgets, payroll, and operational expenses effectively.
• Ensure compliance with all company policies, procedures, and health & safety regulations.
• Analyze sales data and customer feedback to identify opportunities for improvement.

• Proven experience as a Store Manager or Assistant Store Manager in a high-volume retail environment.
• Demonstrable success in achieving sales targets and managing operational KPIs.
• Strong leadership, team management, and coaching skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in retail management software and MS Office Suite.
• A passion for fashion and an understanding of retail trends.
• Ability to work flexibly, including evenings and weekends as required by the business.
• Experience in luxury or fashion retail is highly desirable.

• Oversee daily store operations, ensuring efficiency and high performance.
• Manage and motivate a team of retail staff, including recruitment, training, and performance management.
• Drive sales performance through effective merchandising, promotions, and customer engagement.
• Manage inventory levels, stock control, and order fulfillment processes.
• Ensure adherence to all company policies, procedures, and health and safety regulations.
• Develop and manage store budgets, controlling operational expenses to maximize profitability.
• Enhance customer experience by implementing exceptional service standards.
• Analyze sales data and market trends to identify opportunities for growth.
• Implement visual merchandising standards to create an attractive store environment.
• Handle customer inquiries, complaints, and feedback effectively.

• Previous experience in retail management or a similar leadership role.
• Proven ability to drive sales and achieve targets.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Excellent leadership, team management, and communication skills.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Ability to work effectively in a hybrid work model.
• Passion for customer service and creating positive shopping experiences.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Leading and motivating store management teams to achieve sales targets and operational goals.
• Developing and implementing best practices in store operations, customer service, and visual merchandising.
• Managing inventory levels, reducing shrinkage, and ensuring efficient stock replenishment.
• Conducting regular store visits and performance reviews to identify areas for improvement.
• Ensuring compliance with all health, safety, and security regulations.
• Recruiting, training, and developing store staff to foster a high-performance culture.
• Analyzing sales data and customer feedback to identify trends and implement corrective actions.
• Managing store budgets and controlling operational expenses.
• Collaborating with the regional management team to execute company-wide initiatives.

• Oversee all aspects of store operations, including sales, customer service, visual merchandising, and inventory management.
• Lead, coach, and motivate a team of retail associates to achieve individual and store performance goals.
• Develop and implement strategies to drive store sales and profitability.
• Ensure adherence to all company policies and procedures, including loss prevention and health & safety.
• Manage store staffing, scheduling, and payroll.
• Foster a customer-centric environment that prioritizes exceptional service and client engagement.
• Monitor key performance indicators (KPIs) and implement action plans to address areas for improvement.
• Maintain store presentation and visual merchandising standards to enhance the brand image.
• Conduct regular team meetings and performance reviews.

• A Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.
• A minimum of 5 years of progressive retail management experience, with at least 2 years in a store manager or assistant store manager role.
• Proven track record of achieving sales targets and driving store profitability.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent customer service and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Knowledge of visual merchandising principles and inventory control techniques.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for fashion and a strong understanding of the retail industry.

• Oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
• Manage store budgets, P&Ls, and optimize operational expenses.
• Ensure effective inventory management, stock control, and visual merchandising standards are met.
• Recruit, train, and develop store managers and their teams.
• Monitor key performance indicators (KPIs) and implement strategies to achieve sales and profitability targets.
• Uphold brand standards and ensure a consistent, high-quality customer experience across all stores.
• Conduct regular store visits and performance reviews (virtually or in-person as needed).
• Analyze sales data, customer feedback, and market trends to identify growth opportunities.
• Ensure compliance with health, safety, and operational regulations.

• Proven experience in retail management, with a significant portion in operations or multi-store management.
• Demonstrated success in driving sales, profitability, and operational efficiency in a retail environment.
• Strong leadership, team-building, and people management skills.
• Excellent understanding of retail operations, inventory management, and visual merchandising principles.
• Proficiency in retail management software and data analysis tools.
• Strong financial acumen, with experience managing budgets and P&Ls.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Passion for customer service and delivering exceptional retail experiences.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.