195 Retail Director jobs in the United Kingdom

• Develop and execute strategic operational plans for the retail division.
• Oversee and optimize daily operations across all retail locations.
• Drive sales performance, profitability, and market share growth.
• Manage and mentor a team of regional and store management personnel.
• Ensure consistent implementation of brand standards, merchandising, and customer service protocols.
• Oversee inventory management, supply chain logistics, and loss prevention strategies.
• Analyse sales data, market trends, and operational metrics to identify areas for improvement.
• Manage the retail operational budget and P&L effectively.
• Collaborate with marketing, merchandising, and e-commerce teams to ensure cohesive strategies.

• Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is highly desirable.
• Minimum of 8-10 years of progressive experience in retail operations management, with a significant focus on leadership roles.
• Proven track record of success in managing large-scale, multi-site retail operations.
• Strong understanding of retail KPIs, financial management, and P&L responsibility.
• Exceptional leadership, strategic thinking, and problem-solving abilities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in retail management software and data analysis tools.
• Ability to work independently and manage significant responsibilities in a fully remote capacity.
• Experience in (Specific Retail Sector, e.g., Fashion, Electronics, Grocery) is advantageous.

About the role

Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.

Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.

As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, in whatever ever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.

You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.

We're looking for someone who:

• has experience as a retail manager, or a similar management role
  
• has the ability to effectively lead and motivate others
  
• can plan and prioritise workload, and the workload of their team
  
• has commercial awareness
  
• has a strong customer focus
  
• demonstrates our , which are at the core of all we do
  

Sound like you?

Join our team. Join the fight for mental health.

About our benefits

As Shop Manager, you'll receive the fantastic benefits below:

• Competitive annual salary
  
• 25 days' paid holiday per year (pro-rata for part-time employees)
  
• Development workshops & courses, to help build your career
  
• Comprehensive, personalised induction programmes, tailored to your role when you join us
  
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
  
• A strong commitment to work-life balance
  
• Family friendly policies & enhanced pay
  
• A competitive pension scheme & life assurance, available to all our employees
  
• 25% staff discount in all Mind shops
  
• Access to exclusive discounts at over 160 retailers through our employee savings app
  
• Employee Assistance Programme
  
• Cycle to Work Scheme
  
• Interest free season ticket loan
  

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around 21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, Diversity and Inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this .

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

More details

For more information and a full person specification, please click on theJob Descriptionbutton below.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore, we encourage an early application.

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We have an exciting opportunity for an experienced Retail Media Director to join our Partnerships team, where you’ll evolve and transform our retail media offering to deliver a bold new vision. You’ll integrate media seamlessly into our commercial and member offering, and position it as a core driver of growth.

Our Partnerships team is the engine behind our commercial growth, working to deliver unbeatable savings and unforgettable experiences to our members. We create standout offers, unique events, and powerful collaborations that matter to our community, and we’re always looking ahead – scaling our impact, strengthening our proposition, and pushing the boundaries of what’s possible for our members.

What You’ll Do

• Own and evolve the retail media strategy across app, web and CRM touchpoints, creating the vision and roadmap for our media products and placements, ensuring strong performance and long-term scalability
• Develop and deliver revenue plans, product pricing, and performance models, collaborating with the wider partnership team to integrate media products into commercial proposals
• Influence and educate internal stakeholders on the role and value of retail media within an omnichannel commercial strategy
• Collaborate with partners on media planning strategies to enhance investment and recurring income
• Partner with Product, Engineering, Marketing, CRM and Data teams to build media products and campaign assets that are measurable, user-friendly, and brand-safe
• Build and manage a high-performing cross functional retail media working group and implement processes and systems to support scalable growth
• Establish robust measurement frameworks that leverage data to prove the effectiveness of retail media, and provide actionable insights for internal teams and brand partners, including incrementality, attribution, ROAS, and customer lifetime value

What You’ll Bring

• Significant experience in a senior Retail Media role, with a proven track record of building and scaling media propositions within a marketplace, publisher, tech platform, or retailer
• Deep understanding of digital media formats – from sponsored placements and CRM, to programmatic and native ad products
• Commercially-minded with experience developing media products that drive both brand impact and measurable performance
• Strong leadership, influencing and communication skills – able to engage at all levels internally and externally
• A data-focused approach, with the ability to translate insights into actionable media plans
• Experience working in a fast-paced, cross-functional environment where agility and collaboration are key
• Knowledge of retail media tools that can help drive efficiencies and process improvement as the function scales
• Prior experience in Grocery would be highly advantageous

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours
• Free parking and EV charging onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
• A company bonus scheme
• Your own Blue Light Card and exclusive access to thousands of discounts
• Generous funded BUPA medical insurance covering pre-existing conditions
• Group auto-enrolment pension plan
• Enhanced parental leave and absence leave
• Healthcare cashback plan
• Employee assistance programme (including mental health support) and mental health first aiders
• Great social events e.g., festive party, summer party, team socials, sports matches
• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
• Onsite gym at HQ (including access to free HIIT & stretch classes)
• Strong learning and development culture

#LI-Hybrid

Operations,StockroomManager,RetailStore,Manchester

Thisisanopportunitytojoinaathrivingstorewithasuperbculture.

Thisisakeyrolewithinthestore.Youwilldriveanefficientoperationtosupporttheteamandstore.

Focusingononoptimisingprocesses,inventorymanagement,healthandsafety,stockloss.

Tobeconsidered,candidateswill:

Haveasolidstockandoperationsbackgroundwithahistoryofsuccess.

Experienceinstockmanagementsystems

Beastrongleader,experiencedinER,leadership,performancemanagement

Beacollaborativemanagerwithapositiveattitude

• OnlycandidateswithCVsmostcloselymatchedtotheJDwillbecontacted.

Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: 34,532 p.a. FTE (27,625 actual for 30 hours over 4 days)
Contract: Permanent, Part-Time (30 hours over 4 or 5 days)
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate estates or retail operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• No weekend working
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering

• Oversee and manage all aspects of retail operations, ensuring alignment with company goals and strategies.
• Develop and implement operational plans to drive sales, increase customer satisfaction, and improve profitability.
• Manage inventory levels, optimize stock flow, and implement effective inventory control measures.
• Monitor sales performance, analyze trends, and identify opportunities for growth and improvement.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Develop and maintain strong relationships with suppliers and key stakeholders.
• Manage operational budgets, controlling costs and optimizing resource allocation.
• Implement and oversee customer service standards to ensure a positive customer experience.
• Analyze customer feedback and implement improvements to enhance service delivery.
• Lead and motivate remote teams to achieve sales targets and operational excellence.
• Stay abreast of retail industry trends and competitor activities to inform strategic decisions.
• Manage the planning and execution of promotional activities and marketing initiatives.
• Develop training materials and programs for retail staff.
• Ensure efficient and accurate order processing and fulfillment.

• Proven experience in retail management or a related operational role.
• Strong understanding of retail operations, inventory management, and sales strategies.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and control costs effectively.
• Proficiency in retail management software and analytics tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and effectively manage a remote team.
• A customer-centric approach with a passion for delivering exceptional service.
• Organised and detail-oriented.
• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Adaptability and ability to thrive in a fast-paced environment.
• Familiarity with e-commerce operations is beneficial.