What Jobs are available for Retail Industry in Carshalton?

About R.A.D®

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures.

As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy.

Tuned For The Future.

Role Overview

The Retail Project & Operations Manager will oversee Authorised Dealer operations, merchandising projects and supply chain processes to ensure seamless delivery of R.A.D® products to customers and retail partners, in close partnership with the existing Operations team.

This is a highly cross-functional role that balances execution with hands-on management across purchasing, fulfilment, logistics and retail partner operations. You will play a key role in optimising supply chain efficiency, driving retail growth, managing product flow and supporting apparel and footwear merchandising – embedding & optimising our operational processes to support business growth.

Key Responsibilities

Retail Operations & Project Management (80%)

• Lead and coordinate retail operational projects to support business growth, setting up retail operations for new markets for R.A.D and business expansion of the Authorised Dealer network.
• Oversee the onboarding of new Authorised Dealers across Gym and Running categories, including SKU setup and system integration.
• Ensure smooth delivery of Authorised Dealer orders in partnership with the Ops team for both new and repeat orders.
• Optimise ordering processes for Authorised Dealers, including the implementation of automated B2B systems via Shopify, in partnership with the eCommerce team.
• Manage daily purchasing and inventory processes for retail partners using the NetSuite ERP system alongside Operations and Finance, including forecasting, raising purchase orders, timely invoicing and expediting deliveries where required.
• Ensure inventory and stock levels are positioned in the correct warehouse locations to support Authorised Dealer forecasts and maintain R.A.D service levels.
• Develop and track operational KPIs for retail supply chain efficiency and dealer fulfilment performance.
• Coordinate fulfilment with Operations, 3PL partners and warehouse teams for B2B orders – optimising new inventory solutions for the commercial business to enable new markets.
• Partner with the Commercial Director to build and scale 3PL and logistics infrastructure to support entry into new regional markets.
• Collaborate across Commercial, Product, and Finance teams to streamline workflows, improve processes, and deliver operational efficiencies.

Apparel Merchandising & Buying (20%)

• Manage the apparel buying cycle from order placement through to on-time delivery, including PO management, invoicing and sample tracking.
• Support demand planning and forecasting for apparel and R.A.D extra bits, feeding data into internal teams to align seasonal volumes & go live dates.
• Manage packaging, trims and greige fabric orders, ensuring accurate quantity management aligned to production schedules.
• Partner with vendors to uphold quality standards and ensure delivery to commercial targets and brand expectations.
• Maintain accurate and consistent product data across internal systems and tools.

Requirements

Skills & Experience

• 6+ years’ experience across retail operations, supply chain or merchandising roles.
• Proven track record in demand planning, purchasing and fulfilment.
• Experience managing 3PL, logistics, and retail network operations.
• Strong ERP experience - ideally NetSuite or similar systems.
• Intermediate to advanced Excel proficiency.
• Excellent organisational, time management and communication skills.
• Detail orientated, hands-on & proactive approach. Comfortable working in a fast-paced start-up environment.
• Detail-oriented with a strong sense of ownership and accountability.
• Background in consumer-facing or omnichannel retail environments.
• Eligible to work in the UK.

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On-site gym
• Quarterly Power of Movement allowance towards fitness pursuits

Head of Operations | London | Up to 80,000 + Benefits

Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.

As head of operations, you'll have;

* A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).

* Passionate about retail, operational excellence, and creating exceptional customer experiences.

If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.

Head of Operations | London | Up to 80,000 + Benefits

BBBH34620

• Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
• Oversee day-to-day retail operations, ensuring efficiency, productivity, and adherence to company policies and procedures.
• Manage inventory, merchandising, and visual standards across all retail touchpoints.
• Lead and mentor retail teams, fostering a positive and high-performing work environment.
• Drive sales performance through effective sales strategies, training, and performance management.
• Analyze sales data, market trends, and customer feedback to identify areas for improvement and growth opportunities.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Manage operational budgets, including staffing, supplies, and other expenses, ensuring cost-effectiveness.
• Implement and oversee loss prevention strategies to minimize shrinkage.
• Collaborate with marketing, merchandising, and other departments to ensure alignment with overall business goals.
• Stay current with industry best practices and emerging retail technologies.
• Conduct regular store visits (virtual or occasional in-person) to assess operations and provide guidance.

• Extensive experience in retail management, with a proven track record of success in operational leadership.
• Strong understanding of retail KPIs, P&L management, and inventory control.
• Excellent leadership, team-building, and motivational skills.
• Exceptional customer service orientation and problem-solving abilities.
• Proficiency in retail management software and data analysis tools.
• Strategic thinking and the ability to translate vision into actionable plans.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse teams.
• Proven ability to manage budgets and control costs.
• Adaptability and resilience in a fast-paced retail environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Oversee and optimize daily retail operations across all store locations.
• Develop and implement strategic initiatives to enhance operational efficiency and profitability.
• Manage and mentor a team of regional managers and store staff.
• Ensure consistent execution of brand standards and customer service excellence.
• Analyze sales performance data, identify trends, and develop actionable insights.
• Manage inventory levels, reduce shrinkage, and optimize stock control processes.
• Oversee visual merchandising standards and store layout to maximize sales.
• Ensure compliance with all health, safety, and legal regulations.
• Develop and manage operational budgets, controlling costs effectively.
• Collaborate with cross-functional teams (e.g., Merchandising, Marketing, E-commerce) to drive business growth.

• Extensive experience in multi-site retail operations management.
• Proven track record of driving operational improvements and exceeding sales targets.
• Strong understanding of retail KPIs, inventory management, and supply chain principles.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in retail management software and data analysis tools.
• Exceptional communication and interpersonal skills.
• Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.

• Develop and implement strategic operational plans to achieve and exceed sales and profitability targets for assigned retail locations.
• Lead, coach, and inspire a team of store managers and retail staff, fostering a high-performance culture.
• Ensure exceptional customer service standards are consistently met and exceeded across all touchpoints.
• Oversee inventory management, visual merchandising, and stock control processes to optimize stock levels and minimize shrinkage.
• Manage operational budgets, including P&L responsibilities, and implement cost-control measures effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Develop and execute effective local marketing and promotional activities.
• Oversee staff recruitment, training, and performance management processes.
• Collaborate with head office departments, including merchandising, marketing, and HR, to align retail operations with overall business objectives.
• Drive operational excellence through effective store audits and the implementation of best practices.
• Represent the brand professionally and uphold its values in all interactions.

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior leadership role overseeing multiple stores or a large flagship location.
• Proven track record of achieving significant sales and profitability targets.
• Strong understanding of retail operations, including inventory management, visual merchandising, and customer relationship management.
• Exceptional leadership, team-building, and motivational skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and sales reports.
• A passion for customer service and delivering outstanding retail experiences.
• Ability to work effectively under pressure and manage multiple priorities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Lead, mentor, and inspire a team of store managers and their staff to achieve sales targets and operational goals.
• Develop and implement strategic plans to maximize store profitability and enhance customer loyalty.
• Ensure consistent delivery of exceptional customer service standards across all managed locations.
• Oversee inventory management, visual merchandising, and stock control to maintain brand presentation and minimize loss.
• Manage operational budgets, including staffing, payroll, and expenses, ensuring cost-effectiveness.
• Implement and enforce all company policies, procedures, and operational guidelines.
• Conduct regular store visits and performance reviews to identify areas for improvement and provide coaching.
• Collaborate with the merchandising and marketing teams to ensure effective product placement and promotional execution.
• Analyze sales data and market trends to inform strategic decision-making and identify new opportunities.
• Drive initiatives to enhance staff training, development, and engagement.
• Ensure compliance with all health and safety regulations within the retail environment.
• Contribute to the development of new store openings and potential retail initiatives.