2024 Retail Management jobs in Oxford Street

• Day-to-day management of large retail and leisure assets
• Building and maintaining relationships with institutional fund clients
• Overseeing a team of property managers, administrators, and site staff
• Preparing detailed client reports and managing service charge budgets
• Ensuring tenant compliance with lease obligations
• Supporting lettings, rent reviews, and value enhancement strategies
• Liaising with specialist teams including ESG, placemaking and building consultancy
• Supporting junior surveyors and APC candidates

• Proven experience in commercial property management (retail experience preferred)
• Strong communication and client management skills
• Confident managing service charges and complex portfolios
• MRICS qualified or working towards (preferred)
• A proactive and collaborative approach to work

• Discretionary bonus and annual reviews
• Hybrid working (3 days in office minimum)
• Private healthcare, life cover, wellness programme
• Enhanced annual leave, birthday off, and study support
• Flexible lifestyle benefits: gym membership, cycle to work, etc.
• Career development with one of the UK’s leading commercial property specialists

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Receptionist / Customer Service – £13.50 per hour

Brentford, TW8, 6 weeks, 40 hours/week (incl. some weekends)

Join a friendly, customer-focused team at a small but dynamic property company, delivering top-tier service at one of their Brentford apartment buildings.

As a Receptionist/Customer Service Assistant, you’ll be the face of the building,ensuring residents feel welcome, safe, and supported throughout their stay.

• Welcoming residents and building strong, positive relationships
• Handling day-to-day enquiries and resolving or escalating complaints
• Supporting resident communications and keeping everyone informed
• Managing parcel deliveries and ensuring smooth handovers
• Coordinating key access for contractors, agents, and other third parties
• Conducting regular inspections of communal areas for cleanliness and safety
• Ensuring seamless move-in and move-out experiences

• Previous experience in Reception, Customer Service, or Front of House
• Background in property, hospitality, or travel is a plus
• Excellent communication skills—both written and verbal
• Professional appearance and a passion for delivering great service
• Confident, self-motivated, and able to work independently

If you’re enthusiastic about creating a welcoming environment and enjoy working with people, we’d love to hear from you.

Apply now and be part of something great!

(Ritz Rec Emp Bus)

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

           Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Customer Service Coordinator

Location : Bishop Stortford

Salary: Up to 26k pls excellent benefits

Hours: Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)

Up to 2 days a week WFH available once probation completed(3 months)

Benefits:

Up to 10% bonus annually (dependant on company performance)

25 days annual leave plus paid bank holidays

An extra day off on birthday

Workplace Pension Auto Enrolment after 3 months. 4% employee contribution, 6% Employer

Job Purpose:

An opportunity is available to join our clients UK Sales Support team, based in Bishop Stortford. Reporting to the Customer Services Manager, the CS Coordinator will provide

excellent customer service within the UK Sales Division by effective order management

in collaboration with other internal department .

Tasks and Responsibilities:

• Display excellent communication skills, both orally and in written format in emails
li>Handle customer enquiries via telephone & email
• Provide excellent customer service

General Duties

• Ensure customer requirements are properly recorded in our internal systems and met
• Manage order entry
• Raise and manage customer complaints throughout the whole resolution process
• Manage and carry out any other duties as assigned
• Solve problems through investigation and research and shows judgement in decision making

Order Management

• Process customer orders for the UK Sales division
• Liaise between the customer and the customer service team at clients other sites
• Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
• Distribute order confirmation and any other documentation relating to orders as per the customers' requirements

Qualification / Experience

• Must have up to 2 years' experience in Customer Service
• Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics 365

Skills and Knowledge

The ideal candidate will:

• Be self-motivated with positive attitude
• Be customer-oriented
• Able to work independently and as team player
• Willing to work on continuous improvement personally and within the customer service team
• Exhibit excellent communication skills
• Pay attention to detail
• Be thorough and clear in their communication
• Have good time management with the ability to meet deadlines
• Be an effective problem solver
• Be able to multitask, even when under pressure

Customer Service Executive

Location: Hatfield
Salary: £24,000 per annum
Job Type: Permanent
Hours: Monday - Friday, 8:30am - 5pm

Customer Service Executive – About our client:

Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.

Customer Service Executive – Details:

• 25 days holiday, plus bank holidays
• Wellbeing services
• Employer pension
• Training & development opportunities

Customer Service Executive – Responsibilities:

• Process customer instructions accurately, ensuring timely despatch.
• Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.
• Provide expert guidance on distribution processes.
• Manage a shared inbox, prioritising and escalating emails as needed.
• Handle administrative tasks, including charge notes, collections, and delivery issue resolution.
• Use in-house systems for warehouse management, shipping, and workflow tracking.

Customer Service Executive – Skills & Experience:

• Strong attention to detail and organisational skills.
• Excellent verbal and written communication.
• Solid administrative and IT proficiency, including MS Office.
• Ability to meet deadlines and manage workload effectively.
• Customer service experience in a fast-paced environment.
• Adaptable, proactive, and a strong team player.
• GCSEs (or equivalent) in Maths and English (Grade C or above). 

If you are interested in this role, please apply with your CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Are you a highly organized and customer-focused individual with a strong background in social housing and repairs ? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!

If you're passionate about service delivery and customer satisfaction, and thrive in a dynamic environment, this could be your next role.

As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include:

• Efficient Scheduling: Skillfully schedule appointments for upcoming jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.

• Customer Advocacy: Expertly manage demanding customers or those who have experienced service failures, instilling confidence through excellent communication, both over the phone and via email.

• System Mastery: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.

We're seeking someone with:

• A strong background in Social Housing and Repair and Maintenance .

• Proven competence in communicating effectively with direct operatives, subcontractors, and residents.

• Basic building maintenance knowledge , including understanding the duration required for various tasks.

• The ability to plan and sequence works , identifying tasks that can be undertaken concurrently.

• Excellent prioritization skills to ensure works-in-progress jobs are on target and appointed efficiently.

• Good written English and strong computer skills .

• Strong project management skills .

• Exceptional communication skills , adapting your approach to different stakeholders at all levels.

• Competitive salary of up to 29,000 per annum.

• Permanent full-time position that offers stability.

• Fully onsite role Monday - Friday.

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you!

Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The Customer Care Executive will play a pivotal role in ensuring customer satisfaction by addressing inquiries and maintaining high-quality standards. This permanent role is based in Kingston upon Thames within the FMCG industry, offering an engaging opportunity for individuals passionate about customer service and quality assurance.

Client Details

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Description

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

Profile

• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

Job Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.