123 Retail Management jobs in Wokingham

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

About Us:

Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.

This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.

E-commerce is growing fast, we strongly believe the right team is our success

into next phase of growth and transformation.

Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.

Add to our team by joining our friendly work environment and bringing enthusiasm to our business.

Customer Service Assistant (Aftersales)

We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.

The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.

In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.

This role will be based in our office in Maidenhead.

Responsibilities include, but are not limited to:

• Provide our customers with a first class, friendly and professional service.
• Managing a varied workload as part of a busy energetic team.
• Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
• Providing product knowledge to our customers.
• Ability to deal with difficult situations in an assertive, supportive & professional manner.
• Raising returns and dealing with suppliers.
• Liaising with couriers.
• Raising courier claims.
• Contribute to team effort by accomplishing related results as needed.
• Taking ownership of the aftersales department.
• Achieving set individual KPIs on a daily basis.
• Build and maintain a strong relationship with our suppliers/manufactures.
• Support the business in other areas when needed.

Skills Required:

• PC literate (Word, Excel, Outlook essential).
• Professional & confident telephone manner.
• Ability to work as part of a team and independently.
• Ability to organise own workload to meet deadlines.
• Hands on approach to tasks.
• Strong attention to detail.
• Excellent problem-solving skills.
• Ability to multi-task.
• Desire to learn new skills.
• Good standard of written English and maths.
• Previous office & Customer Service experience is essential.

Benefits:

• 21 days paid holiday not including bank holidays.
• Onsite parking.
• Training & coaching.

Salary: Competitive and negotiable (depending on experience).

Job Types: Full-time, Permanent

Pay: £25,400.00-£26,000.00 per year

Benefits:

• Employee discount
• On-site parking

Application question(s):

• What are your salary expectations?
• Do you have a notice period? If so, how long is this period?

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

• Driving customer onboarding.
• Leading implementation and embedment.
• Engaging with customers through weekly service meetings.
• Delivering airline Key Performance Indicators and Service Level Agreements.
• Acting as a link between operations and customer.
• Developing and introducing new business.
• Monitoring and managing customer Key Performance Indicators.
• Producing reports for senior managers.
• Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
• Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
• Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.

• Customer Service Experience within a service delivery environment.
• Confidence to explore and develop new business opportunities.
• Good communication skills with the ability to build strong relationships with key stakeholders.
• Planning and organisational skills including handling multiple tasks and prioritising them.
• Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Location

Thame / Oxfordshire

Salary

From £25,250

Contract

Temporary (Full Time - 12 months)

Reference

811

Closing Date

21 October 2025

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday pro rata
• From January 2026, all colleagues will have access to fully funded private medical insurance
• A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance worth 8x your salary
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

• Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
• Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
• Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
• Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
• Training new customer service agents on products, services, and customer interaction best practices.
• Managing the customer service schedule and ensuring adequate coverage across all support channels.
• Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
• Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
• Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
• Ensuring compliance with company standards and customer service best practices.

• Proven experience as a Customer Service Manager or similar leadership role.
• Demonstrated ability to lead and develop a high-performing customer service team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems.
• Ability to analyze data and generate reports on customer service performance.
• Strong organizational and time management skills.
• A passion for delivering exceptional customer service and building customer loyalty.
• Flexibility to work effectively in a hybrid model.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

About the opportunity:

We are the internal recruitment partner for our client, a well-established independent banking and financial services group.

We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.

As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.

What you’ll be doing:

• Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
• Logging and tracking customer interactions, making sure nothing slips through the cracks
• Spotting when something doesn’t look right and escalating where needed
• Supporting vulnerable customers with care and empathy
• Sharing feedback to help us improve – we want your ideas
• Building knowledge of our products so you can give customers the right answers

What we’re looking for:

• Previous customer service experience (ideally in financial services or regulated environments, but not essential)
• A great communicator – both written and verbal
• Calm under pressure, resilient, and able to adapt to change quickly
• Someone who cares about doing the right thing for customers, not just ticking boxes
• Strong at complaints handling and problem solving
• Team player who’s also happy to take initiative when needed

In return we are offering:

• A competitive salary dependent on skills, knowledge and experience.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Death in service x4 annual salary.
• Various wellbeing and social events throughout the year.

Interested? Then APPLY now for immediate consideration.