954 Retail Manager jobs in London

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious and experienced Retail Manager to join our fabulous Travel Retail team.

Responsibilities include building retailer relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

As a Retail Manager you will

Sales Objectives and Market Share Gains

• Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores.
• Deliver sell-out in line with forecast commitments.
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region.

Account Management

• Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate industry-leading joint trading plans.
• Deliver regular business/sales updates and critical market insights, acting as the connection between our stores and the Magic Office.
• Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans.

High Performance Teams

• With the people partner, recruit high performing Retail teams for each store launch.
• Set ambitious and achievable sales targets to the field teams.
• Lead and inspire your team of business managers and retail artists.
• When needed, address performance and engagement needs identified, building an environment of inclusion and motivation within your defined area.
• Work alongside the field training manager to ensure commercial and development training needs are met within the region.

Brand Image Building and Launch of New Campaigns

• Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities.
• Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

Effective Commercial & Budget Management

• With the Head of Travel Retail, Europe, monthly retail forecasting by store.
• In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management.
• Manage T&E budget, staying within approved monthly expenditure.

Operational Excellence

• Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates.

Who you will work with

In this role you will be reporting into the Head of Travel Retail - Continental EU and working very closely with the wider commercial team.

About you

• Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split
• Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory.

• Strong people focus, team spirited and passionate about developing teams.
• Proven track record of successful negotiations & ability to influence others.
• Target-focused and results-driven.
• Excellent numerical and analytical skills.
• Effective communicator, both written and verbal with a structured and organised approach
• Excellent presentation skills and classroom delivery
• Personable and approachable - able to build rapport quickly & effectively
• Self-starter - able to motivate oneself and others
• Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
• Solution-oriented with ability to problem solve in a timely manner
• German language is desirable but not mandatory

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Benefits

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog-friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

• Oversee the day-to-day operations of designated retail stores, ensuring adherence to company policies and procedures.
• Develop and implement operational strategies to optimize store performance, efficiency, and profitability.
• Manage staffing levels, scheduling, and staff training to ensure adequate coverage and high levels of customer service.
• Monitor key operational metrics, including sales performance, inventory management, and customer satisfaction, and implement corrective actions as needed.
• Ensure compliance with health and safety regulations and company security protocols.
• Manage inventory control processes, including stocktakes, shrinkage reduction, and order management.
• Collaborate with merchandising and visual teams to ensure effective product presentation and store layouts.
• Identify opportunities for operational improvements and implement best practices across the retail network.
• Develop and maintain strong relationships with store managers and their teams.
• Act as a key point of contact for operational escalations and problem-solving.

• Bachelor's degree in Business Management, Retail Management, or a related field, or equivalent experience.
• Minimum of 5 years of experience in retail management, with a strong focus on operations.
• Proven track record of successfully managing multiple retail locations or a large store.
• In-depth knowledge of retail operations, including inventory management, visual merchandising, and loss prevention.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving, decision-making, and analytical abilities.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced retail environment.
• A passion for the fashion retail industry and a commitment to delivering outstanding customer experiences.

• Oversee daily operations of multiple retail stores.
• Manage and develop store teams, including recruitment, training, and performance management.
• Ensure adherence to company policies, procedures, and standards.
• Monitor and optimize inventory levels and stock control processes.
• Implement visual merchandising strategies to enhance store presentation.
• Drive sales performance by analyzing KPIs and implementing improvement strategies.
• Manage operational budgets and control expenses.
• Ensure a high level of customer service and satisfaction.
• Maintain a safe and compliant working environment.
• Collaborate with cross-functional departments to support business objectives.

• Proven experience in retail management, with a focus on operations.
• Strong leadership and people management skills.
• Excellent understanding of retail KPIs and operational metrics.
• Experience with inventory management systems and visual merchandising.
• Proficiency in budget management and cost control.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Familiarity with retail health and safety regulations.
• Bachelor's degree in Business Administration or a related field is advantageous.

Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

We are seeking an experienced and dynamic Retail Operations Manager to oversee all retail operations at the Kia Oval. The role is pivotal in delivering an exceptional retail experience to fans and visitors, while ensuring commercial performance targets are met.

You will be responsible for managing stock, staff, and day-to-day retail operations, while maintaining strong profit margins and aligning with the venue’s high standards of service and brand values.

Requirements

What you’ll do

Operational & Financial Management

• Oversee the end-to-end retail operation across matchdays, events, and non-matchday trading.
• Manage stock levels, purchasing, replenishment, and inventory control systems to minimise loss and maximise profitability.
• Ensure a minimum 40% gross profit margin is consistently achieved across all retail operations.
• Work with finance and procurement teams to set pricing, analyse sales data, and forecast demand.
• Implement efficient processes to optimise sales and control costs.

Staff Recruitment & Management

• Recruit, train, schedule, and lead a team of retail supervisors and matchday staff.
• Foster a positive, motivated, and customer-focused team culture.
• Ensure compliance with HR policies, health & safety regulations, and safeguarding requirements.
• Monitor staff performance and provide coaching, feedback, and development opportunities.

Customer Experience & Brand Standards

• Ensure the highest standards of customer service across all retail outlets.
• Uphold and enhance the Kia Oval brand by delivering a consistent retail experience.
• Resolve escalated customer issues efficiently and professionally.
• Collaborate with marketing and merchandising teams to deliver creative retail promotions and product launches.

Compliance & Reporting

• Ensure full compliance with health, safety, and licensing regulations.
• Maintain accurate records for audits, reporting, and stock reconciliation.
• Produce regular reports on sales, margins, and operational performance for senior management.

Continuous Improvement

• Identify opportunities to enhance operational efficiency, sales performance, and customer satisfaction.
• Keep abreast of industry trends and competitor activity to ensure the Kia Oval’s retail operation remains market-leading.
• Drive sustainability initiatives within the retail operation, including waste reduction and ethical sourcing.

The Person

The successful candidate will have the following experience / skills / qualities:

• Proven experience in retail or venue operations management, ideally within a sports, leisure, or large event environment.
• Strong commercial acumen with a track record of delivering profitability targets.
• Excellent leadership and people management skills.
• Strong organisational and problem-solving ability, with the capacity to work under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.
• Proficient in stock management systems and MS Office applications.
• Flexible approach to working hours, including evenings, weekends, and matchdays.

Benefits

£40,000 per annum

5% Club Bonus Scheme

Sales Commission scheme

23 days holiday increasing to 28 days based on length of service

Non-Contributory Pension scheme / Private Health Care

Membership for domestic games, Tickets for International Games and loads more

What We Offer

• Opportunity to work at one of the world’s most iconic cricket venues.
• A vibrant and supportive team environment.
• Competitive salary and benefits package
• Career development and training opportunities

To Apply

Please apply with a CV and cover letter outlining why you are suitable for this role and stating current salary.

Closing date for applications is 5pm on Monday 6 October. The first stage of interviews will take place on the week commencing Monday 13 October in-person at the Kia Oval.

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

• Oversee daily store operations, ensuring a seamless and positive customer experience.
• Drive sales performance and achieve store revenue targets through effective sales strategies and team motivation.
• Manage, train, and develop a high-performing team of sales associates, fostering a positive and supportive work environment.
• Implement and maintain visual merchandising standards to create an appealing store environment.
• Manage inventory effectively, including stock control, ordering, and loss prevention.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Manage store budgets, including payroll and operational expenses.
• Build strong relationships with customers, encouraging loyalty and repeat business.
• Uphold the brand's image and values at all times.

• Proven experience as a Retail Store Manager or Assistant Store Manager in a similar retail environment.
• Demonstrable success in meeting and exceeding sales targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Passion for fashion and a keen eye for detail.
• Ability to motivate and inspire a team.
• Proficiency in retail management software and POS systems.
• Sound knowledge of customer service principles.
• Adaptability and ability to thrive in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.
• Flexibility to work evenings, weekends, and public holidays as required by the business needs.

• Develop and implement strategic operational plans to achieve business objectives, enhance profitability, and drive sales growth across all assigned retail locations.
• Oversee the performance of store managers, providing guidance, support, and coaching to foster a high-performing and engaged team.
• Ensure consistent implementation of brand standards, visual merchandising guidelines, and operational procedures across all stores.
• Monitor key performance indicators (KPIs) such as sales, profitability, customer satisfaction, inventory turnover, and operational efficiency, taking corrective action as needed.
• Manage operational budgets for assigned regions, controlling costs and optimising resource allocation.
• Identify and implement best practices in retail operations, driving continuous improvement initiatives to enhance efficiency and customer experience.
• Lead recruitment, training, and development initiatives for store teams, ensuring the highest levels of talent and customer service.
• Manage relationships with key stakeholders, including landlords, suppliers, and internal departments, ensuring seamless operations.
• Conduct regular store visits and performance reviews to assess operations, identify areas for development, and ensure compliance.
• Develop and execute strategies to enhance the in-store customer journey and build customer loyalty.
• Ensure adherence to all health, safety, and security regulations within retail environments.
• Stay abreast of market trends, competitor activities, and emerging retail technologies to maintain a competitive edge.
• Work closely with marketing and merchandising teams to align operational execution with promotional campaigns and product launches.

• Proven experience (minimum 8 years) in a senior retail management role, with extensive experience overseeing multi-site operations.
• Demonstrable track record of success in driving sales, profitability, and operational efficiency within the retail sector.
• Strong leadership, people management, and coaching skills, with the ability to inspire and motivate teams.
• Excellent understanding of retail financial management, budgeting, and P&L responsibility.
• Proficiency in retail management software, POS systems, and inventory management tools.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Ability to travel regularly to stores across the region and work flexibly, balancing remote strategic planning with on-site operational oversight in London, England, UK .
• A deep passion for customer service and delivering outstanding retail experiences.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Oversee the daily operations of a portfolio of retail stores, ensuring adherence to brand standards and operational excellence.
• Develop and implement strategic plans to drive sales, enhance customer satisfaction, and improve profitability.
• Manage, train, and motivate store managers and their teams to achieve performance targets.
• Monitor key performance indicators (KPIs) such as sales, conversion rates, customer feedback, and stock management.
• Ensure compliance with health and safety regulations, security procedures, and company policies.
• Manage inventory levels, stock control, and merchandising standards.
• Identify operational challenges and implement effective solutions.
• Collaborate with merchandising, marketing, and HR departments to align store operations with broader company strategies.
• Conduct regular store visits to assess performance, provide feedback, and support store teams.
• Manage budgets for store operations, including staffing, supplies, and minor capital expenditures.

• Minimum of 7 years of experience in retail management, with at least 3 years in a senior management or multi-site operational role.
• Proven track record of successfully managing retail operations and driving sales growth.
• Strong understanding of retail KPIs, financial reporting, and budgeting.
• Excellent leadership, team management, and coaching skills.
• Exceptional customer service orientation.
• Proficiency in retail management software and POS systems.
• Strong understanding of inventory management and visual merchandising principles.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• A passion for the retail industry and a commitment to operational excellence.