8 Retail Operations jobs in the United Kingdom

Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: 50,000-55,000 per annum

An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

Benefits:

• Competitive base salary with performance-related bonuses
• Comprehensive training and support provided
• Clear progression pathway to business ownership

The Requirements:

• Previous experience in a management role is desirable
• Strong leadership and organisational capabilities
• Sales-focused with commercial acumen and excellent interpersonal skills
• Financial understanding including P&L and reporting
• Proficient in Microsoft Office and CRM systems
• Valid UK driving licence

The Role:

• Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
• Lead and support a small team including sales consultants and operational staff
• Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
• Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
• Prepare in-home quotations and close sales effectively, following up with potential customers as needed
• Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
• Maintain showroom presentation to reflect the latest design trends and product innovations
• Organise local marketing initiatives including events and community engagement
• Act as a keyholder and manage opening and closing duties
• Engage with internal stakeholders including finance, business development, marketing, and HR
• Receive comprehensive training in preparation for potential future franchise ownership

If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on (phone number removed) between 9.00am - 5.30pm.

Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: 50,000-55,000 per annum

An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

Benefits:

• Competitive base salary with performance-related bonuses
• Comprehensive training and support provided
• Clear progression pathway to business ownership

The Requirements:

• Previous experience in a management role is desirable
• Strong leadership and organisational capabilities
• Sales-focused with commercial acumen and excellent interpersonal skills
• Financial understanding including P&L and reporting
• Proficient in Microsoft Office and CRM systems
• Valid UK driving licence

The Role:

• Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
• Lead and support a small team including sales consultants and operational staff
• Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
• Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
• Prepare in-home quotations and close sales effectively, following up with potential customers as needed
• Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
• Maintain showroom presentation to reflect the latest design trends and product innovations
• Organise local marketing initiatives including events and community engagement
• Act as a keyholder and manage opening and closing duties
• Engage with internal stakeholders including finance, business development, marketing, and HR
• Receive comprehensive training in preparation for potential future franchise ownership

If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on (phone number removed) between 9.00am - 5.30pm.

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
Charlotte Tilbury understands the power of makeup like no-one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.

The UK Permanent Retail Operations & Maintenance Manager is a key role to lead the Operations team, reporting into the Head of UK Retail, Education, Pro and Operations working closely alongside the UK Retail and Field team, Commercial Team and the Global Store design teams & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store look flawless and all instore projects are executed across both our existing & expanding estate across the UK.

As a UK Retail Operations & Maintenance Manager you will

Maintenance

• Oversee the instore standards of maintenance for VM & Store Design across the UK estate

Communication

• Oversee the retail communication channels strategy of what, why, when and how to ensure a seamless communication strategy for all retail and field teams.
• Budget Management
• Own the forecast and budget cycle to ensure Retail Ops budget delivers to the project and EBITA target
• Identify opportunities for costing efficiencies
• Oversee the vendor management and approval process

Health and Safety

• Manage the Health and Safety procedure and process in line with latest Government and Industry guidance
• Represent retail within the Health and Safety company forums to highlight industry standards, potential risks and solutions

Store Operations

• Identify opportunities for operations excellence and ways of working across the retail and field team
• Identify opportunities for enhance customer experience and present this to the business for approval
• Create and implement industry leading creative solutions ensuring seamless operation instore and head office delivering number 1 sales, number 1 team and number 1 for experience

Projects

• Oversee/Lead on all omnichannel retail impacting projects relating to operational efficiency, retail excellence and customer experience ensuring a successful cross functional project team delivering a successful project to the set KPIs
• Build business casing for projects for approval and sign off & defining project KPIs

People/Team

• Lead and build the Retail Operations function to be the go-to department for operational excellence and setting the global standard
• Define the Retail Operations Strategy and communicate this to the wider business
• Develop the retail operations executive in personal and profession development

About you

• Operations experience within the beauty/fashion industry (sufficient/relevant experience)
• Experience executing in store projects
• Experience working with and understanding fixture technical drawings
• Experience with supplier management 
• Experience with communicating and working collaboratively with retailers
• Confident with budget management and daily financial tasks such as PO raising
• A reactive and flexible attitude towards tasks
• Able to flourish in an autonomous environment
• Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel
• Must be open to travel in UK
• Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
Reporting to the Head of Finance – Europe, the Finance Manager is lead finance business partner to the European Retail Operations, spanning across multiple countries in Europe. The role involves ensuring accurate and timely reporting of retail staffing financial performance and delivering commercially robust and budgeted and forecasting. Additionally, this position collaborates with other teams to support the growth and delivery of market results and leads on delivering robust process and control over retail staffing.

As a Finance Manager - Retail Operations Europe you will

Month end closing and reporting

• Collaborate with the Shared Service Centre to ensure monthly retail staffing costs are accurately reflected by component at the door level (payroll, commissions, taxes, etc.).
• Deliver detailed, regular reports to stakeholders on retail staffing costs, explaining variances and supporting field teams in cost optimisation at door level. Track and manage risks and opportunities with budget holders.
• Recommend and report additional staffing metrics (e.g., vacancy rates, commission achievement) for a comprehensive view of retail staffing productivity, risks & opportunities.
• Design and review retail staffing cost controls, including payroll and commission processes, and oversight of outsourced providers.
• Lead monthly Retail Operations reviews, distributing materials and agendas in advance, analysing results versus forecasts or prior years and providing insightful reasoning and mitigation suggestions. 
• Serve as the main regional finance contact for audit queries, supplying auditors with required information.

Forecasting

• Lead the budgeting and forecasting processes for retail staffing costs to door level with the respective retail operations teams, scheduling all review meetings with clear agendas and allowing adequate review time before global deadlines.
• Review and challenge budget and forecast submissions by verifying underlying assumptions, validating growth and cost drivers, evaluating retailer staff productivity, and identifying risks and opportunities.
• Analyse headcount or payroll changes, delivering a continuous feedback process for regional forecasts, addressing risks as they arise to ensure key KPIs are achieved.
• Develop collaborative relationships with key stakeholders, promoting transparent communication to share insights and enable informed decision-making.

Business Casing & Analysis

• Support the preparation of business casing, challenging and validating retail staffing assumptions, risk and opportunities.
• Assess headcount/payroll business case and proposals to ensure positive or mitigated net cost impact within retail staffing costs.
• Identify and present retail staffing optimisation opportunities to key stakeholders.
• Conduct post-investment reviews of business cases, trials, and tests.
• Regularly analyse specific retailers/cost GLs to verify account integrity and support efficient spending.
• Perform ad-hoc analysis as needed

Other

• Coaching and development of the finance team and business partners on any finance matters.
• Lead initiatives to enhance operational efficiency by identifying and implementing process improvements across key workflows.
• Ensure a sound financial control environment, embracing the Groups policies and procedures.

Behaviours

• Engage with non-finance partners to drive commercial growth.
• Develop creative solutions to problems.
• Simplify complexity for timely, clear output.
• Leading with a creative, ‘can-do’ mindset to encourage overcoming complexity and streamlining of BAU processes
• Encourage a growth mindset by example.
• Take ownership of personal development

About you

• Relevant professional certification (e.g., ACA, CIMA) is a must
• Proven experience in managing commercial finance teams and business partnering in multi country regions.
• Experience in the premium retail sector and/or FMCG is essential
• Understanding of global company operations, processes and compliance requirements
• Strong analytical skills, with the ability to interpret complex financial data and provide actionable insights
• Solid knowledge of accounting principles (UK GAAP / IFRS), financial modelling, and forecasting techniques.
• Excellent team management skills.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong business acumen and strategic thinking.
• Independent thinker and driven to achieve best results
• Ability to prioritise and provide follow up in a fast-paced environment
• Proficient in financial software and tools (e.g., ERP systems, advanced Excel).
• Experience using Anaplan and Netsuite highly desirable

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

We are working with a multinational grocery and general merchandise retailer that is looking for an Operations Manager to join its team and look after their Café operation in the South Wales Region

You will come from a branded Café / Restaurant background, with experience managing large teams and high volumes. This is a great opportunity for an Operations Manager looking to develop their career.

Ben.

ADZN1_UKCT

Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You’ll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.

 What We’re Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.

 What you’ll get in return:

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• Holiday purchase scheme
• On-going training & development through our career pathway programmes.
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.