176 Retail Operations jobs in Uxbridge

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

• Oversee the day-to-day operations of multiple retail locations to ensure efficiency and profitability.
• Develop and implement strategic plans to achieve sales targets and business objectives.
• Manage store teams, including recruitment, training, performance management, and motivation.
• Ensure compliance with all company policies, procedures, and standards.
• Monitor inventory levels, manage stock control, and minimize shrinkage.
• Implement visual merchandising standards to create an engaging store environment.
• Analyze sales data and market trends to identify opportunities for growth.
• Manage operational budgets and control expenses effectively.
• Foster a positive and customer-centric culture within all stores.
• Liaise with the head office and other departments to ensure seamless operations.

• Proven experience in retail management, with a strong track record of success.
• Demonstrated leadership and team management skills.
• Excellent understanding of retail operations, sales strategies, and customer service principles.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving abilities.
• Effective communication, interpersonal, and negotiation skills.
• Ability to manage multiple priorities and work effectively under pressure.
• A passion for retail and delivering exceptional customer experiences.
• Willingness to travel between store locations as needed.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

About HONOR

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)

Position: Retail Operations Assistant

Job location: London, UK

Responsibilities:

• Data analysis for daily operations: Monitor order data, sales data, traffic data, and inventory data.
• Monthly and Quarterly Operational Data Analysis: Output operational data reports on a monthly and quarterly cycle
• Operation process follow-up: monitor the team's daily operation or activities in the process of compliance, key node management and communication to advance
• Business Analysis: Analyze sales and traffic data, share insights with E-Commerce team. Monitor online market for execution, compliance, and competition.
• E-Channels Business development: Participate in e-commerce channel expansion, assist in channel business negotiations, product introduction, process streamlining, daily operations and maintenance, etc.
• close work with E-Channels/GTM/ retail/MKT team, helping business progress

Qualifications:

• A Bachelor’s degree or above.
• A passion for E-commerce, keenly following the latest trends.
• Strong analytical skills with sound knowledge of Excel, Word and PowerPoint.
• High level of accuracy and attention to detail.
• Sensitive to data, like to analyze and summarize
• Excellent of communication and interpersonal skills.
• Fluent in Chinese and English, both spoken and written.
• Always be curious about what is happening in the field of online marketing.
• with 1-2 years，E-commerce experience, including shop management, product analysis, market analysis, daily operation, activity plan, user management etc.

At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to

Please, send us your resume in English.

Start a new journey with HONOR to go beyond!

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Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

We are seeking an experienced and dynamic Retail Operations Manager to oversee all retail operations at the Kia Oval. The role is pivotal in delivering an exceptional retail experience to fans and visitors, while ensuring commercial performance targets are met.

You will be responsible for managing stock, staff, and day-to-day retail operations, while maintaining strong profit margins and aligning with the venue’s high standards of service and brand values.

Requirements

What you’ll do

Operational & Financial Management

• Oversee the end-to-end retail operation across matchdays, events, and non-matchday trading.
• Manage stock levels, purchasing, replenishment, and inventory control systems to minimise loss and maximise profitability.
• Ensure a minimum 40% gross profit margin is consistently achieved across all retail operations.
• Work with finance and procurement teams to set pricing, analyse sales data, and forecast demand.
• Implement efficient processes to optimise sales and control costs.

Staff Recruitment & Management

• Recruit, train, schedule, and lead a team of retail supervisors and matchday staff.
• Foster a positive, motivated, and customer-focused team culture.
• Ensure compliance with HR policies, health & safety regulations, and safeguarding requirements.
• Monitor staff performance and provide coaching, feedback, and development opportunities.

Customer Experience & Brand Standards

• Ensure the highest standards of customer service across all retail outlets.
• Uphold and enhance the Kia Oval brand by delivering a consistent retail experience.
• Resolve escalated customer issues efficiently and professionally.
• Collaborate with marketing and merchandising teams to deliver creative retail promotions and product launches.

Compliance & Reporting

• Ensure full compliance with health, safety, and licensing regulations.
• Maintain accurate records for audits, reporting, and stock reconciliation.
• Produce regular reports on sales, margins, and operational performance for senior management.

Continuous Improvement

• Identify opportunities to enhance operational efficiency, sales performance, and customer satisfaction.
• Keep abreast of industry trends and competitor activity to ensure the Kia Oval’s retail operation remains market-leading.
• Drive sustainability initiatives within the retail operation, including waste reduction and ethical sourcing.

The Person

The successful candidate will have the following experience / skills / qualities:

• Proven experience in retail or venue operations management, ideally within a sports, leisure, or large event environment.
• Strong commercial acumen with a track record of delivering profitability targets.
• Excellent leadership and people management skills.
• Strong organisational and problem-solving ability, with the capacity to work under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.
• Proficient in stock management systems and MS Office applications.
• Flexible approach to working hours, including evenings, weekends, and matchdays.

Benefits

£40,000 per annum

5% Club Bonus Scheme

Sales Commission scheme

23 days holiday increasing to 28 days based on length of service

Non-Contributory Pension scheme / Private Health Care

Membership for domestic games, Tickets for International Games and loads more

What We Offer

• Opportunity to work at one of the world’s most iconic cricket venues.
• A vibrant and supportive team environment.
• Competitive salary and benefits package
• Career development and training opportunities

To Apply

Please apply with a CV and cover letter outlining why you are suitable for this role and stating current salary.

Closing date for applications is 5pm on Monday 6 October. The first stage of interviews will take place on the week commencing Monday 13 October in-person at the Kia Oval.

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

• Oversee the day-to-day operations of multiple retail stores, ensuring high standards of performance and customer service.
• Develop and implement operational strategies to drive sales, improve customer satisfaction, and optimize profitability.
• Manage store budgets, including staffing, inventory, and operational expenses, ensuring efficient resource allocation.
• Lead, coach, and develop store management teams and staff, fostering a culture of high performance and engagement.
• Ensure compliance with all company policies, procedures, health and safety regulations, and security protocols.
• Monitor inventory levels, oversee stock management, and implement strategies to minimize shrinkage and optimize stock turnover.
• Implement and maintain visual merchandising standards to ensure an attractive and effective store presentation.
• Analyze sales data, operational metrics, and customer feedback to identify trends and implement corrective actions.
• Drive operational excellence through the implementation of best practices and continuous improvement initiatives.
• Collaborate with cross-functional teams, including merchandising, marketing, and HR, to support business objectives.

• Bachelor's degree in Business Administration, Retail Management, or a related field; equivalent experience will be considered.
• Minimum of 6 years of experience in retail management, with at least 3 years in a multi-site or senior operational role.
• Proven track record of successfully managing retail store operations and driving performance.
• Strong understanding of retail KPIs, sales strategies, inventory management, and merchandising principles.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to develop and motivate high-performing teams.
• Proficiency in retail management software, POS systems, and Microsoft Office Suite.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Commitment to delivering exceptional customer service.
• Flexibility to travel to various store locations as required and work across a retail calendar.

• Oversee the day-to-day operations of multiple retail stores.
• Manage, coach, and develop a team of store managers.
• Develop and implement operational plans to achieve sales and profitability targets.
• Monitor store performance against KPIs and implement corrective actions as needed.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Manage operational budgets and control expenses effectively.
• Identify opportunities for process improvements and implement best practices.
• Drive excellent customer service standards across all locations.
• Conduct regular store visits and provide constructive feedback to store teams.
• Collaborate with the merchandising and marketing teams to support in-store initiatives.

• Proven experience (5+ years) in retail management, with a focus on multi-site operations.
• Demonstrated success in driving sales performance and operational efficiency.
• Strong leadership, team management, and coaching skills.
• Excellent understanding of retail KPIs and financial metrics.
• Proficiency in retail management software and tools.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a hybrid model, balancing remote work with on-site responsibilities.
• Bachelor's degree in Business Administration or a related field, or equivalent experience.

• Direct and manage the day-to-day operations of multiple retail stores, ensuring adherence to company policies and procedures.
• Lead, coach, and develop store management teams to achieve sales targets and deliver outstanding customer experiences.
• Monitor and analyze sales performance, operational KPIs, and financial results, implementing strategies for improvement.
• Oversee inventory management, stock control, merchandising, and visual presentation to maximize sales and minimize losses.
• Ensure all stores maintain high standards of store cleanliness, organization, and safety.
• Implement and manage local marketing initiatives to drive footfall and customer engagement.
• Conduct regular store visits and performance reviews to identify opportunities and address challenges.
• Manage staffing levels, recruitment, training, and performance management for store teams.
• Foster a positive and engaging work environment that promotes teamwork and customer focus.
• Ensure compliance with all health and safety regulations and security procedures.
• Contribute to the development and execution of regional and national retail strategies.

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a multi-site leadership role.
• Proven track record of successfully driving sales, profitability, and operational efficiency in a retail setting.
• Strong understanding of retail merchandising, inventory management, and loss prevention strategies.
• Exceptional leadership, team-building, and communication skills.
• Demonstrated ability to coach and develop talent at all levels.
• Proficiency in retail management software and POS systems.
• A strong understanding of the retail landscape in the Reading, Berkshire, UK area is a plus.
• Ability to travel regularly to different store locations within the designated region.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Oversee the operational efficiency and profitability of a portfolio of retail stores, ensuring alignment with brand standards and company objectives.
• Develop and implement strategic plans to drive sales, enhance customer experience, and optimize store performance.
• Manage store budgets, P&L statements, and operational costs to achieve financial targets.
• Lead, coach, and develop store managers and their teams, fostering a positive and high-performance culture.
• Ensure consistent implementation of visual merchandising standards, stock management, and operational procedures across all stores.
• Monitor inventory levels, sales data, and customer feedback to identify trends and opportunities for improvement.
• Conduct regular store visits and audits to assess operational standards, identify areas for development, and provide constructive feedback.
• Collaborate with the marketing and buying departments to align store strategies with broader company initiatives.
• Manage staffing levels, recruitment, training, and employee relations to ensure optimal team performance.
• Stay abreast of industry best practices and emerging retail trends to maintain a competitive edge.

• Minimum of 6 years of progressive experience in retail management, with at least 3 years in a senior or multi-site management role.
• Proven track record of successfully managing store operations, driving sales growth, and achieving P&L targets.
• Strong leadership, coaching, and team-building skills with the ability to inspire and motivate retail teams.
• In-depth understanding of retail operations, visual merchandising, inventory management, and customer service principles.
• Excellent financial acumen, including experience with budget management and P&L analysis.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to travel regularly across London and occasional travel to other company locations.
• Proficiency in retail management software and CRM systems.
• A degree in Business Administration, Marketing, or a related field is preferred.
• A proactive approach to problem-solving and a passion for delivering outstanding customer experiences.

• Manage all aspects of day-to-day online retail operations, ensuring high levels of customer satisfaction.
• Develop and implement strategies to increase online sales and conversion rates.
• Oversee inventory management, stock levels, and order fulfilment processes to minimise stockouts and maximise efficiency.
• Manage relationships with third-party logistics providers and suppliers.
• Monitor key performance indicators (KPIs) such as sales, conversion rates, average order value, customer retention, and operational costs.
• Develop and implement policies and procedures to ensure operational excellence.
• Analyse customer feedback and market trends to identify areas for improvement and innovation.
• Manage the online merchandising and product listing process to optimise visibility and appeal.
• Lead and motivate a remote team of customer service and operations support staff.
• Ensure compliance with e-commerce regulations and best practices.

• Proven experience in e-commerce or online retail operations management.
• Strong understanding of online sales strategies, digital marketing, and customer acquisition.
• Experience with inventory management systems and order fulfilment processes.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Strong leadership and team management abilities, particularly in a remote setting.
• Exceptional communication, interpersonal, and negotiation skills.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento) and CRM systems.
• A Bachelor's degree in Business, Marketing, or a related field.
• Self-motivated and able to work independently in a remote environment.