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Retail Manager | up to £40k + Benefits | Shaftesbury, England

Zachary Daniels is partnering with a premium British heritage retailer celebrated for blending timeless elegance with contemporary flair. Their collections are loved by a loyal and ever growing customer base around the world. As the brand expands its retail presence, we are seeking a passionate and driven Retail Manager to lead from the front, inspire a high performing team, and create exceptional in store experiences that leave a lasting impression.

As Retail Manager, you will take full ownership of your store's performance, driving sales, motivating your team, and shaping a culture of excellence. You will have the opportunity to implement creative ideas, engage directly with customers, and make a visible impact on a brand that values both quality and innovation.

Key Responsibilities

• Lead and inspire your team to achieve sales targets and exceed customer expectations
• Coach and develop team members through regular feedback,1:1s, and team meetings
• Manage day-to-day store operations with precision and efficiency
• Drive creativity and innovation to enhance in store performance
• Plan and host VIP and local partnership events to elevate the store's profile
• Take full responsibility for financial accuracy, reporting, and operational compliance
• Champion health and safety standards across the store

What We Are Looking For

• A Retail Manager who brings a mix of leadership, commercial insight, and passion for premium retail.
• At least 2 years' experience as a Retail Manager or similar customer focused leadership role
• Strong leadership and communication skills with the ability to motivate teams
• A customer first mindset and commitment to delivering excellence
• Confidence managing operations, stock, and financial reporting
• A proactive, solution-focused approach to challenges
• Calmness under pressure and genuine enthusiasm for retail

Why Apply

This is a fantastic opportunity to join a fast growing, aspirational brand where your ideas and leadership can make a real impact. As a Retail Manager, you will have the autonomy to shape your store's success and grow within a supportive, people focused culture. Zachary Daniels is proud to partner with this exciting brand to find their next talented Retail Manager.If this sounds like your next step, we would love to hear from you.

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ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join us over the seasonal period on the Finisterre team at our fantastic Bath store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Bath store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for part time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Retail Team Leader in the National Trust shop at Avebury Estate. In this role you can help everyone to have an enjoyable and memorable day.

Salary: £12.75 per hour

Contact: Fixed Term Contract until 28-Feb-2026

Hours/ Working pattern: Part-time, 25 hours per week (the role covers 4 days a week, including weekends)

Interview date: 17th September 2025

Potential start date: ASAP

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing:You'll help to manage the shop so that it's both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.

You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking forWe'd love to hear from you if you're:

• able to lead, support and develop a team
• confident dealing with a people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (25 hrs pw to 28/02/26)

• Proven experience as a Retail Manager or Assistant Manager in a similar environment.
• Demonstrated ability to drive sales and achieve targets.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Experience with inventory management and visual merchandising.
• Commercially aware and results-driven.
• Ability to work flexible hours, including weekends and evenings.
• A passion for fashion and brand representation.

• Oversee daily store operations, ensuring smooth and efficient functioning.
• Lead, motivate, and develop a team of retail associates.
• Drive sales performance and achieve store targets.
• Manage inventory levels, stock control, and ordering processes.
• Implement visual merchandising standards to enhance product presentation.
• Ensure exceptional customer service and handle customer feedback effectively.
• Manage store budgets, control expenses, and optimize profitability.
• Adhere to all company policies, procedures, and health & safety regulations.
• Recruit, train, and conduct performance reviews for store staff.

• Previous experience as a Retail Store Manager or Assistant Manager.
• Proven track record of achieving sales targets and managing store operations.
• Strong leadership and team-building skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in retail management software and POS systems.
• Ability to analyze sales data and make informed business decisions.
• Strong organizational and problem-solving skills.
• Passion for retail and customer satisfaction.

• Achieve and exceed store sales targets and key performance indicators (KPIs).
• Lead, motivate, and develop a team of retail associates, fostering a positive and productive work environment.
• Manage store operations, including visual merchandising, inventory control, stocktaking, and loss prevention.
• Ensure exceptional customer service standards are consistently met.
• Recruit, train, and onboard new team members.
• Manage staff scheduling and payroll.
• Analyze sales data and market trends to identify opportunities for growth.
• Implement and oversee store policies and procedures.
• Maintain a clean, organized, and visually appealing store environment.
• Act as the primary point of contact for customer inquiries and issue resolution.

• Proven experience as a Retail Store Manager or Assistant Manager.
• Demonstrated success in driving sales and achieving financial targets.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in retail POS systems and inventory management software.
• A passion for customer service and creating memorable shopping experiences.
• Ability to work effectively in a hybrid remote/on-site model.
• Strong organizational and multitasking capabilities.
• Flexibility to work varying shifts, including weekends and holidays.

• Manage day-to-day store operations, ensuring a seamless customer journey from entry to purchase.
• Lead, train, and inspire a team of retail associates, fostering a positive and productive work environment.
• Drive sales performance by implementing effective sales strategies and achieving store targets.
• Oversee inventory management, including stock control, ordering, and merchandising.
• Ensure the store environment is visually appealing, clean, and well-maintained, adhering to brand guidelines.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Manage store budgets, payroll, and expenses to ensure profitability.
• Implement and monitor operational procedures to ensure efficiency and compliance.
• Recruit, onboard, and develop talented staff members.
• Analyze sales data and market trends to identify opportunities for growth.

• Previous experience as a Retail Store Manager or Assistant Manager, with a strong track record of success.
• Demonstrated leadership and people management skills.
• Excellent customer service and communication abilities.
• Proven ability to drive sales and achieve targets.
• Experience with inventory management and visual merchandising.
• Strong understanding of retail operations and best practices.
• Ability to work effectively under pressure and manage multiple priorities.
• Passion for fashion/retail and customer engagement.
• Proficiency in retail POS systems and basic computer skills.
• High school diploma or equivalent required; further education in business or retail is a plus.