What Jobs are available for Retail Positions in Tonyrefail?

Customer Service Agent

26,000 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Agent to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Agent you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator

26,000 + company pension & excellent opportunities for career growth

Treorchy

* temp to perm *

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Are you looking for a customer-facing role with variety? Do you have a passion for driving and the ability to confidently engage in upbeat conversations with new people?

This is the perfect role for you!

• Position: Driving Field Agent

• Location: Pontypridd

• Hourly rate: 12.55

• Duration: Till 17/12/2025

• Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)

• Contract type: Temporary (weekly pay through Randstad)

• Randstad contact: The team on (phone number removed)

Requirements:

• Valid UK Driving License

• Owned Car

• Willing to complete a DBS

• Willing to obtain business car insurance

• Willing to travel up to 40 miles

Competencies required:

• Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys

• Self-disciplined, self-motivated, and happy to work with minimum supervision.

• Be proficient in the use of laptop and smartphone

• Can demonstrate ability to be organised with well-developed planning skills

• Proficient in using laptop and smartphone to receive, view and input information

• 0.45p per milage
• 1 meal per 5 hours, (7.50), 2 meals per 10 hours (15)

If you are interested but email or call (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

• Engage with customers proactively, providing personalized styling advice and product recommendations.
• Drive sales performance by achieving and exceeding individual sales targets.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Maintain an in-depth knowledge of all products, including features, benefits, and current trends.
• Assist with visual merchandising, ensuring the store is presented to the highest standards.
• Process sales transactions accurately and efficiently using the POS system.
• Manage stock levels, including receiving, unpacking, and replenishing merchandise.
• Contribute to creating a positive and inviting store atmosphere.
• Handle customer inquiries and resolve any issues or complaints professionally.
• Support store management in operational tasks and team initiatives.
• Stay updated on fashion trends and competitor activities.
• Participate in regular product training and team meetings.

• Previous experience in retail sales, preferably within the fashion or luxury sector.
• Proven track record of achieving sales targets.
• Excellent customer service and communication skills.
• A genuine passion for fashion and styling.
• Strong visual merchandising skills are a plus.
• Ability to work effectively as part of a team.
• Experience with POS systems and stock management.
• Flexible availability, including weekends and evenings, as per store requirements.
• Must be based in or able to commute to Cardiff, Wales, UK for this role.

• Lead, train, and motivate a team of retail sales professionals to achieve and exceed sales targets.
• Develop and implement effective sales strategies to drive revenue growth.
• Ensure the highest standards of customer service are delivered at all times, fostering client loyalty.
• Manage store operations, including inventory management, visual merchandising, and loss prevention.
• Build and maintain strong relationships with high-value clients.
• Conduct regular performance reviews and provide ongoing coaching to sales associates.
• Analyze sales data and market trends to identify opportunities and challenges.
• Oversee the effective implementation of visual merchandising guidelines to create an appealing store environment.
• Act as a brand ambassador, embodying the company's values and luxury positioning.
• Ensure compliance with all company policies and procedures.

• Minimum of 4 years of experience in retail management, preferably within the luxury goods sector.
• Proven track record of achieving sales targets and managing teams.
• Exceptional interpersonal and communication skills, with the ability to connect with a diverse clientele.
• Strong understanding of luxury retail operations and brand management.
• A passion for fashion and a keen eye for detail.
• Excellent leadership and motivational skills.
• Proficiency in retail management software and POS systems.
• Ability to work flexible hours, including weekends and holidays, to meet business needs.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Commitment to delivering an unparalleled customer experience in Cardiff .

• Develop and execute strategic sales plans to achieve territory sales targets and expand the customer base.
• Identify and qualify new business opportunities within the retail sector.
• Manage and nurture relationships with existing clients, ensuring high levels of satisfaction and retention.
• Conduct product demonstrations and presentations tailored to client needs.
• Negotiate contract terms and close sales deals effectively.
• Collaborate with internal marketing and support teams to ensure seamless customer engagement.
• Stay informed about industry trends, competitor activities, and market developments.
• Provide accurate sales forecasts and reports to management.
• Build and maintain a strong pipeline of potential leads and opportunities.
• Represent the company at trade shows and industry events.

• Proven experience in B2B sales, preferably within the retail technology or related industry.
• Demonstrable track record of achieving and exceeding sales targets.
• Excellent understanding of the retail market and its evolving technology needs.
• Strong negotiation, communication, and interpersonal skills.
• Ability to build rapport and lasting relationships with clients at all levels.
• Self-motivated, organized, and able to manage time effectively.
• Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• A valid driver's license and willingness to travel within the assigned territory.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Experience in solution selling and consultative selling approaches.

We are looking for x 2 Retail Assistants to join our team in our Cardiff Shop

Contract:

2 x 10 hours per week, permanent contracts

Salary: Starting rate £12.21, moving to £12.40 after passing a 3 month probation

We are looking for flexibility regarding working hours, e.g. available to work weekdays as well as weekends

Store Opening Hours

Mon - Sat: 9:30am - 7pm

Sun: 11am - 5pm

Bank Hols: 9:30am - 6pm

About Bravissimo

Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about

Bravissimo Benefits

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6% (depending on length of service)
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the role

Working with Bravissimo as a Retail Assistant is a job like no other Every day, you will inspire women to feel amazing, creating a fantastic experience for our customers from the moment they walk into the store.

Your role will be extremely varied and you should enjoy being part of a team that is dedicated to giving our customers fantastic service in a fast-paced, dynamic environment. You should genuinely love going the extra mile to help others.

As a Retail Assistant, your role will involve providing our feel good fitting experience to customers, giving them real insight into their size and the styles that fit and flatter them. You will also manage stock, both on the shop floor and behind the scenes, as well as operating the till system.

About You

• You'll have an affinity with our purpose and brand, with a passion for our culture and our commercial success, now and in the future.
• You'll be confident in working in a fast-paced and dynamic environment.
• You'll have a growth mindset and proactive approach to self-development.
• You'll have the ability to work collaboratively with the whole shop team.
• You are open, honest and have integrity.
• You are people oriented, can show empathy, and enjoy interacting with a diverse range of people.
• You enjoy what you do and elevate the shop environment, through a positive attitude daily.

Previous experience in retail, or in the lingerie industry is not needed as we will give you all the training you need. What is more important is having a real passion for delivering an amazing customer experience and an eagerness to learn

To Apply

Click the 'Apply Now' button and you will be directed to another page to submit your CV and answer some questions.

Please note:

Due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on

We may close this advert before the advertised closing date should we have enough applications so please don't hesitate to apply.

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cardiff store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Cardiff store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.