What Jobs are available for Retail Staff in Canterbury?

Company Profile

Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.

To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.

The company is in a lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.

Key duties & responsibilities of Customer Service Manager

• Keep speed and customer satisfaction at the heart of every decision
• Lead the customer service executives
• Ensuring all orders are despatched same day to warehouse
• Monitor couriers on time deliveries and report any instances to the operations team
• Manage the customer service tickets to ensure repairs and services are monitored within your timelines
• Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
• Manage email boxes and ensure responses are made within 24 hours
• Monitor back orders and ETAs
• Maintain communication with the sales & marketing team of operational changes
• Weekly reporting

Required qualifications, knowledge, experience & skills of Customer Service Manager

• Proven experience in a customer service leadership or supervisory role
• Strong communication skills, both verbal and written, with the ability to handle escalations professionally
• Team leadership and coaching abilities, with a focus on motivation and performance improvement
• Excellent problem-solving skills and the ability to make decisions under pressure
• Customer-focused mindset with a passion for delivering high-quality service
• Organisational and time management skills, with the ability to prioritise tasks effectively
• Experience with CRM systems and customer service software
• Ability to analyse service metrics and implement improvements
• Adaptability to change and a proactive approach to continuous improvement
• IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)

Benefits

• Annual profit related bonus capped at 12% paid quarterly
• Private healthcare for family
• Pension
• Long service awards

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Retail Supervisor - Ashford Designer Outlet
Location: McArthurGlen Ashford Designer Outlet
Salary: Circa 30,000 per annum
Contract: Full-time or part-time (30-40 hours per week)
Start Date: 12th November 2025 - Must be available to start on this date
Contract Type: Initial 6-month contract with potential to extend

About the Role

We are supporting an international retail brand with the opening of their brand-new store at McArthurGlen Ashford Designer Outlet. This is an exciting opportunity for an experienced Retail Supervisor or Assistant Store Manager to play a key role in delivering an exceptional customer experience and helping to build a successful store from the ground up.

As a Retail Supervisor, you'll support the Store Manager in leading the daily operations of the store, driving sales, and motivating a passionate retail team. This role offers hands-on involvement in all aspects of store performance, customer service, and visual presentation.

Key Responsibilities

• Support the Store Manager in overseeing daily store operations
• Deliver excellent customer service and create a welcoming shopping environment
• Lead by example to motivate, coach, and develop team members
• Manage stock control, visual merchandising, and sales performance
• Ensure operational standards are maintained at all times

About You

• Proven retail experience, ideally in an Assistant Manager, supervisory or team leader position
• Strong communication and people management skills
• Confident working in a fast-paced retail environment
• Positive, hands-on attitude with a passion for delivering great service
• Flexible approach to working hours, including weekends and holidays

What's on Offer

• Competitive salary of around 30,000 per annum (pro rata for part-time)
• Exciting opportunity to join a new retail concept in the UK market
• Supportive, team-focused working environment
• Potential for contract extension and career development

If you're a motivated retail professional looking for your next challenge, we'd love to hear from you.
Apply now to be part of this exciting new store opening at Ashford Designer Outlet.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

Retail Stock Assistant
Location: Thanet, Kent
Pay: 13.78 per hour (inclusive of holiday pay) - 12.30 basic + 1.48 holiday pay

Benefits:

• Access wages 3-7 days after each shift

• Free transport to and from work

• Immediate starts available

• Holiday pay and pension contribution

• Opportunities for progression

About the Role
C2 Recruitment, working on behalf of a leading retail services company, is looking for motivated Retail Stock Assistants to join busy stocktaking teams across the UK.

You'll be part of a friendly, hardworking team visiting a variety of retail stores to count stock quickly and accurately using a handheld scanner. Some locations offer free minibus transport to and from site. Shifts typically last 8-12 hours, with 3-4 shifts available per week.

This role involves being on your feet for long periods, and occasionally using equipment to access higher stock areas.

What We're Looking For

• You must be aged 18 or over

• Comfortable working early mornings, nights, and long shifts

• Reliable, positive, and a team player with a "can-do" attitude

• Quick to learn new technology and processes

• Previous retail or stocktaking experience is helpful but not essential

Why Join Us
As part of a supportive team, you'll have access to:

• A financial wellbeing app that lets you track, save, and access up to 50% of earned wages before payday

• Training and opportunities to progress within the company

Apply Today
If you're reliable, enthusiastic, and ready to get started straight away, we'd love to hear from you. Apply now to join the team!

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

Retail Stock Assistant
Location: Medway
Pay: 13.78 per hour (inclusive of holiday pay) - 12.30 basic + 1.48 holiday pay

Benefits:

• Access wages 3-7 days after each shift

• Free transport to and from work

• Immediate starts available

• Holiday pay and pension contribution

• Opportunities for progression

About the Role
C2 Recruitment, working on behalf of a leading retail services company, is looking for motivated Retail Stock Assistants to join busy stocktaking teams across the Medway area.

You'll be part of a friendly, hardworking team visiting a variety of retail stores to count stock quickly and accurately using a handheld scanner. Some locations offer free minibus transport to and from site. Shifts typically last 8-12 hours, with 3-4 shifts available per week.

This role involves being on your feet for long periods, and occasionally using equipment to access higher stock areas.

What We're Looking For

• You must be aged 18 or over

• Comfortable working early mornings, nights, and long shifts

• Reliable, positive, and a team player with a "can-do" attitude

• Quick to learn new technology and processes

• Previous retail or stocktaking experience is helpful but not essential

Why Join Us
As part of a supportive team, you'll have access to:

• A financial wellbeing app that lets you track, save, and access up to 50% of earned wages before payday

• Training and opportunities to progress within the company

Apply Today
If you're reliable, enthusiastic, and ready to get started straight away, we'd love to hear from you. Apply now to join the team!

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

Assistant Manager - Fashion Retail | Ashford
Salary: Up to 32,000 + Exceptional Benefits

Are you ready to step into the fast-paced world of fashion?
We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store in the vibrant Ashford. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience.

In this role as Assistant Manager, you'll take charge of the store's daily operations, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment.

• Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey.
• Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve.
• Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back.
• Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail.

• Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff.
• Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance.
• Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image.
• Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers.
• Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business.

• Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets.
• Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals.
• Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service.
• Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand.

• Competitive Salary: Up to 32,000 plus fantastic benefits.
• Career Development: Opportunities for growth and progression within a global, fashion-forward brand.
• A Fun & Inspiring Work Environment: Join a brand that values creativity, energy, and a passion for fashion.

Ready to take the reins and lead a top-tier fashion team in one of the most iconic locations in Ashford?
If you're passionate, ambitious, and ready to make an impact, we want to hear from you!

Apply Now with your updated CV and start your next exciting adventure in fashion retail!

BBBH34846

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Manager

Tunbridge Wells

Salary: Competitive + Annual Bonus + Excellent Benefits and Free Parking!

Permanent Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your leadership can make a real difference? If so, we have an exciting opportunity for you!

Role Overview:
As our Customer Service Manager, you will lead, motivate, and direct a small Customer Service and After-Sales Service Administration team to consistently exceed customer expectations. Your proven track record in raising customer service standards will be instrumental in transforming the customer service journey. You'll play a vital role in ensuring that the department is customer-focused while achieving financial targets and liaising internally with other teams and departments to ensure customer engagement is exceptional!

Key Responsibilities:

• Support and guide team members (6 in team) in building excellent customer relationships.
• Monitor and improve communication quality with customers.
• Track team performance against agreed SLAs and lead times.
• Manage escalated customer complaints and resolve them efficiently.
• Conduct HR tasks, including recruitment, appraisals, and team communication.
• Facilitate regular team meetings and training sessions to elevate service standards.
• Deal with compliance issues with SLA guideance and quality communication.

Performance Monitoring:

• Ensure all team members receive appropriate training and cross-training.
• Maintain clear communication of SLAs and monitor adherence.
• Handle complaints professionally within defined timelines.
• Keep our CS/SAP System updated and organised.

Skills required;

• Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity.
• Skills: Strong leadership, excellent communication, and negotiation skills.
• Attributes: Polite, confident, patient, and diplomatic when facing challenges.
• Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel.
• Problem-Solver: Ability to manage complex customer and staff issues effectively.

Why Join our client?

• Be part of a team that values your contributions and fosters professional growth.
• Work in a vibrant environment where innovation and creativity are encouraged.
• Lead initiatives that will shape the future of our customer service experience.

If you're ready to take your career to the next level and make a significant impact within a Customer Service capacity we would love to hear from you!

How to Apply:
Submit your CV for consideration online today!

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.