1703 Retail Staff jobs in Stoke on Trent

• Greet and assist customers in a welcoming and professional manner.
• Understand customer requirements and provide tailored product recommendations.
• Achieve and exceed individual sales targets and contribute to team goals.
• Maintain high standards of visual merchandising and store presentation.
• Build and nurture long-term customer relationships.
• Process sales transactions accurately and efficiently.
• Manage inventory, including stock counts and replenishment.
• Stay up-to-date with product knowledge and industry trends.
• Represent the brand with integrity and professionalism at all times.

• Provide outstanding customer service, engaging with customers to understand their needs and offer solutions.
• Drive sales performance through effective product knowledge and persuasive selling techniques.
• Process customer transactions efficiently and accurately using the POS system.
• Maintain store presentation standards, including visual merchandising and stock replenishment.
• Assist with inventory management, stock control, and loss prevention.
• Train and mentor junior sales staff, providing guidance and support.
• Contribute to achieving store sales targets and key performance indicators.
• Handle customer complaints and resolve issues effectively and professionally.

• Proven experience in a senior retail sales role.
• Excellent communication, interpersonal, and customer service skills.
• Strong sales aptitude and a results-oriented mindset.
• Ability to work effectively as part of a team in a fast-paced environment.
• Proficiency in POS systems and basic inventory management.
• A flexible and adaptable approach to working.

• Achieve and exceed sales targets through excellent customer engagement and product knowledge.
• Provide outstanding customer service, building strong relationships with clients.
• Assist in training and mentoring new sales team members.
• Maintain store presentation standards, including merchandising and cleanliness.
• Handle customer complaints and resolve issues with a focus on customer satisfaction.
• Process transactions accurately using the point-of-sale system.
• Contribute to inventory management and stock control processes.
• Open and close the store as required.

• Previous experience in a senior retail sales role.
• Proven ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively in a team and independently.
• Basic understanding of retail operations and inventory management.
• Flexibility with regard to working hours.

• Provide exceptional customer service, assisting shoppers with product selection, inquiries, and purchases.
• Maintain an in-depth knowledge of all products, promotions, and store policies to effectively advise customers.
• Drive sales by actively engaging with customers, identifying needs, and recommending appropriate solutions.
• Assist with visual merchandising, ensuring displays are attractive, well-stocked, and compliant with brand standards.
• Process transactions accurately and efficiently using the point-of-sale system.
• Handle customer complaints and returns with professionalism and a focus on resolution.
• Support inventory management, including stocktakes and replenishing shelves.
• Train and mentor new sales associates, sharing best practices and product knowledge.
• Contribute to maintaining a clean, organized, and safe store environment.
• Collaborate effectively with team members and management to achieve store objectives.

• Proven experience in a customer-facing retail role, with at least 2 years in a supervisory or senior associate capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong sales aptitude and a results-oriented mindset.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays.
• A keen eye for detail for merchandising and stock management.
• Basic mathematical skills for transaction processing.
• A positive and proactive attitude towards customer service and teamwork.

• Engage with customers via live chat, email, and phone to understand their needs and preferences.
• Provide product information, style advice, and recommendations to customers.
• Guide customers through the online purchasing process, ensuring a seamless experience.
• Process customer orders accurately and efficiently.
• Resolve customer queries, issues, and complaints in a timely and satisfactory manner.
• Identify opportunities to upsell and cross-sell products to enhance customer value.
• Maintain a high level of product knowledge and stay updated on fashion trends.
• Achieve and exceed individual and team sales targets.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Collect and relay customer feedback to the sales and marketing teams.
• Utilise CRM systems to track customer interactions and sales progress.
• Collaborate with team members and contribute to a positive sales environment.
• Adhere to company policies and procedures regarding sales and customer service.

• Previous experience in retail sales, customer service, or a similar client-facing role.
• A genuine interest in fashion and a good understanding of current trends.
• Excellent verbal and written communication skills.
• Strong sales aptitude and the ability to persuade and influence.
• Proficiency with online communication tools and e-commerce platforms.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• A positive, proactive, and customer-centric attitude.
• High school diploma or equivalent; further education or training in sales is a plus.

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We’re looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40–60% discount on top outdoor brands
• Work 30 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About us

We believe life’s better outdoors — whether it’s hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

That’s where you come in.

As a Retail Supervisor, you’ll play a key part in helping your team grow, supporting customers, and keeping the store on track. You’ll lead by example on the shop floor and step in to run things when the Store Manager is away.

We’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.

What you’ll be doing

You’ll be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed. In this role, you’ll:

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

We’re looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What you’ll get from us

We know that strong supervisors make a big difference, that’s why we’re serious about supporting you with rewards that reflect your role, ambition and wellbeing:

• £12.70 per hour per hour (£0.65 per hour for under 21s)
• Performance bonus of up to 50 per year (pro rata)
• Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
• 40–60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership – savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

A large-scale festive Christmas attraction brought to life by Hollywood set designers and West End theatre professionals. This immersive theatrical production creates an enchanting world of wonder and beauty. The award-winning event sells out within hours each year and welcomes more than 170,000 guests to its 30-acre site each season.

Over 1,000 exceptional performers transform .

WHJS1_UKTJ

Location: Macclesfield

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, youll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

Who we are

At Virgin Media O2, were not just about keeping people connected; were about making every interaction meaningful.

What Youll Be Doing:

• Welcoming customers with a friendl.

WHJS1_UKTJ

• Engage with customers via live chat, email, and social media to provide exceptional service, answer inquiries, and resolve issues promptly and professionally.
• Process online orders, manage returns, and ensure accurate inventory updates in real-time.
• Develop and implement strategies to increase online conversion rates and average order value.
• Assist in the creation and optimisation of product listings, ensuring compelling descriptions and high-quality imagery.
• Monitor social media channels for customer feedback, engagement opportunities, and brand sentiment.
• Collaborate with the marketing team to support online promotions and campaigns.
• Analyse sales data and customer behaviour to identify trends and opportunities for improvement.
• Maintain a deep understanding of our client's product range and brand values to effectively represent the company.
• Contribute to the continuous improvement of our client's e-commerce operations and customer experience.
• Proactively identify potential issues and propose solutions to ensure a seamless online shopping experience.
• Stay abreast of industry trends and best practices in e-commerce and customer service.

• Proven experience in a retail sales role, with a strong emphasis on e-commerce operations.
• Excellent communication and interpersonal skills, with a friendly and customer-centric approach.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and CRM software.
• Strong analytical skills with the ability to interpret sales data and customer feedback.
• Self-motivated with the ability to work independently and manage time effectively in a remote setting.
• A keen eye for detail and a commitment to accuracy.
• Demonstrated ability to handle multiple tasks and prioritise effectively.
• Familiarity with digital marketing principles and social media engagement is a plus.
• A passion for retail and providing outstanding customer service is essential.
• This is a unique opportunity to shape the future of our client's online retail strategy from a remote setting, based in or able to effectively work from Stoke-on-Trent, Staffordshire, UK .