1671 Retail Staff jobs in Stoke on Trent

Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About us:

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of our company ethos remai.

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• Providing exceptional customer service, understanding customer needs, and offering personalized product recommendations.
• Maintaining a deep knowledge of the product range, including features, benefits, and current promotions.
• Assisting with stock management, including receiving, replenishing, and visual merchandising to ensure a visually appealing sales floor.
• Processing sales transactions accurately and efficiently using the POS system.
• Opening and closing the store in accordance with company procedures.
• Training and mentoring new sales associates, sharing best practices and product knowledge.
• Handling customer inquiries, complaints, and returns with professionalism and efficiency.
• Achieving individual and store sales targets.
• Ensuring store presentation and cleanliness standards are consistently met.
• Adhering to all company policies and procedures, including health and safety regulations.

• Drive in-store sales and achieve individual and team targets.
• Provide exceptional customer service, building rapport and loyalty.
• Offer expert product knowledge and sales advice.
• Manage stock levels, replenish shelves, and maintain visual merchandising standards.
• Process sales transactions accurately using the POS system.
• Handle customer queries, feedback, and complaints professionally.
• Assist with training and mentoring junior sales staff.
• Contribute to a positive and productive store atmosphere.
• Maintain store cleanliness and organization.

• Proven experience as a Senior Sales Associate or similar retail role.
• Demonstrable success in meeting sales targets.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively in a team environment.
• Proficiency in using POS systems.
• Flexible availability, including weekends.

• Engage customers and provide expert styling advice.
• Build and maintain strong client relationships.
• Achieve and exceed individual and store sales targets.
• Maintain exceptional visual merchandising standards.
• Manage inventory, including stock counts and replenishment.
• Process sales transactions accurately and efficiently.
• Represent the brand with professionalism and impeccable grooming.
• Assist with store opening and closing procedures.
• Handle customer inquiries and resolve complaints promptly.

• Proven experience in a customer service or sales role, preferably within luxury retail.
• A strong passion for fashion and an understanding of luxury brands.
• Excellent communication and interpersonal skills.
• Ability to build rapport and connect with customers.
• A keen eye for detail and a commitment to maintaining high standards.
• Sales-driven with a proactive approach to achieving targets.
• Ability to work flexible hours, including weekends.
• Basic computer proficiency and experience with POS systems.

• Engage with customers through live chat, email, and social media.
• Provide product information and assist with purchasing decisions.
• Address customer inquiries and resolve issues promptly.
• Drive online sales and meet sales targets.
• Maintain excellent customer service standards.
• Keep updated on product knowledge and company promotions.
• Manage customer interactions and maintain records in CRM.
• Contribute to a positive team atmosphere.
• Identify opportunities for upselling and cross-selling.

• Proven experience in retail sales or customer service.
• Excellent written and verbal communication skills.
• Strong understanding of e-commerce platforms and online retail.
• Proficiency with customer service software and CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Customer-focused with a passion for providing exceptional service.
• Self-motivated and able to work independently.
• Familiarity with sales techniques is a plus.

Working Hours: 15 hours per week

Location: Litchfield

Salary: £13.12 p/h plus 20% on target commission 

At EE, resilience meets opportunity. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in high-pressure situations, you already have what it takes to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

What’s in it for you?

• £13.12 per hour + 20% on-target commission  – rewarding your performance and drive
• 24/7 Online GP access  for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave  – supporting you when your loved ones need you most
• Equal family leave  – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts  on EE & BT products – saving you hundreds every year
• Career development support  – carve your own path with training and progression opportunities
• Season Ticket Travel Loan  – making your commute more affordable
• Volunteering days  – give back to your community with paid time off
• Optional Private Healthcare and Dental  – extra peace of mind for you and your family

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today.

Working Hours: 15 hours per week

Location: Litchfield

Salary: £13.12 p/h plus 20% on target commission 

At EE, resilience meets opportunity. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in high-pressure situations, you already have what it takes to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

What’s in it for you?

• £13.12 per hour + 20% on-target commission  – rewarding your performance and drive
• 24/7 Online GP access  for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave  – supporting you when your loved ones need you most
• Equal family leave  – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts  on EE & BT products – saving you hundreds every year
• Career development support  – carve your own path with training and progression opportunities
• Season Ticket Travel Loan  – making your commute more affordable
• Volunteering days  – give back to your community with paid time off
• Optional Private Healthcare and Dental  – extra peace of mind for you and your family

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today.