217 Retail Stores jobs in the United Kingdom

Job Description
Job Description

The Store Operations Manager is responsible for leading store operations initiatives including but not limited to facilities (40% of the role), loss prevention/safety/security (30% of the role), PO management and other operational work across multiple retail locations around the world (30% of the role). This role ensures operational excellence by developing processes, managing vendors, and maintaining brand standards through timely, cost-effective solutions. Acting as the primary decision-maker for facilities, loss prevention, safety and security, the role partners with leadership to minimize disruption, enforce safety and risk management protocols, and supporting compliance through audits and continuous improvement.

What are we looking for?

• Minimum of 6 years of progressive responsibility in Retail Business Operations, Business Optimization, Project Management or Sales & Operations Planning.
• Experience in working in a multi-channel / multi-geography retail business
• Strong stakeholder management and proven influencing skills
• Highly organized, accurate and calendar driven, with ability to handle many competing priorities.
• Must be able to work independently with little to no supervision
• Proficient in MS Office applications
• Excellent written and verbal communication skills across all aspects of the business
• Bachelor's degree in business administration or a related field preferred; however, candidates with an equivalent combination of relevant experience and education will be considered.

What will be your key responsibilities?
Operations

• Oversee and assess facilities, safety, security and loss prevention policies and protocols across locations, ensuring compliance with statutory regulations and company standards.
• Provide insights and recommendations to leadership to reduce incident rates and improve overall safety and security for both Associates and guests.
• Lead facilities management across assigned locations by developing effective policies, managing vendors, and ensuring all work is timely, cost-effective, and meets brand standards.
• Serve as the key decision-maker for facilities work in stores, partnering closely with store leadership to address needs and minimize disruptions.
• Establish clear vendor expectations, performance metrics, and follow-up mechanisms to ensure accountability and continuous improvement.
• Conduct audits and establish follow-up mechanisms to evaluate the effectiveness of facilities, safety, security and loss prevention efforts and processes.
• Provides guidance and support to stores throughout the end-to-end purchase order (PO) process, including creation, submission, and ongoing management.

Reporting, Budgeting & Training

• Provides guidance and support to stores throughout the end-to-end purchase order (PO) process, including creation, submission, and ongoing management.
• Maintain and update the Everbridge system/Emergency Action Plans and collaborate cross-functionally to ensure all safety and security training and best practices remain current and consistent across locations.
• Partner with Store Leadership, Finance and Commercial teams to ensure alignment with budget targets and support the 3-year CAPEX planning process, including store construction and long-lead items.
• Provide stores with continuous support and training throughout the end-to-end purchase order (PO) process, ensuring a standardized tracking and reporting process globally.

Relationships & Collaboration

• Develop a strong connection with the Mars Global Security team to streamline support, enhance training initiatives, and facilitate the sharing of best practices, ensuring a robust security framework that aligns with Mars' commitment to safety and compliance.
• Partner with Store teams to manage Security staffing, monitor risk, and conduct investigations into incidents, theft, and shrink, providing recommendations to leadership.
• Work closely with the Commercial team to ensure vendor selection meets standards, fostering strong partnerships that uphold brand reputation.
• Build and maintain strong cross-functional relationships with Store Ops, Store Teams, S&F, P&O, Commercial, Security, Mars Global Services vendors and other external partners.

Project & Process Management

• Lead end-to-end project ideation, planning, and execution for facilities, safety, risk management, and loss prevention initiatives, managing time, cost, and competing priorities.
• Build and guide cross-functional project teams, identify risks, and monitor progress through established benchmarks to ensure successful delivery.
• Communicate project updates to stakeholders and end users, while capturing key learnings and feedback through After-Action Reviews (AARs).
• Drive business process optimization by analyzing internal/external feedback and data, enhancing the integrated planning calendar, and identifying efficiency opportunities across teams.
• Optimize the end-to-end purchase order (PO) process, including creation, submission, and ongoing management.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

• Leading and motivating a team of retail associates to achieve store objectives.
• Ensuring compliance with all company policies, procedures, and health and safety regulations.
• Managing inventory levels, including ordering, receiving, and stocktaking.
• Implementing visual merchandising strategies to optimize product displays and sales.
• Handling customer inquiries, complaints, and returns in a professional manner.
• Monitoring sales performance and identifying opportunities for growth.
• Developing and managing store schedules and labor costs.
• Contributing to strategic planning and business development initiatives.
• Conducting regular team meetings to communicate goals and updates.

• Previous experience in a retail management or supervisory role.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage a team and drive performance.
• Financial acumen, including budget management and P&L responsibility.
• Flexibility to work varied hours, including weekends and evenings as required by the hybrid model.
• A proactive and results-oriented approach.
• Proficiency in retail management software and POS systems.

Job Title: Store Operations Manager

Location: Kemble (3 days in office, 2 remote)

Employment Type: Full Time, Permanent

Salary: £40,000–£5,000 + Bonus

Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK’s leading outdoor retail groups. We’re passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.

The Role

We are seeking an experienced Store Operations Manager to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.

Key Responsibilities

• Lead delivery of trading moments, seasonal campaigns, and retail projects
• Manage workloads, process burdens, and administrative tasks to free up store managers’ customer time
• Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
• Monitor and manage budgets, cost control, and supplier contracts
• Identify and implement service improvements, cost efficiencies, and process enhancements
• Ensure consistency and compliance in health & safety across stores
• Use data and metrics to identify opportunities, track performance, and drive improvement
• Communicate, influence, and build relationships across multiple teams

Who You Are

• Strong background in retail operations (central ops experience is a plus)
• Proven leadership of teams and experience in developing people
• Excellent communication and influencing skills
• Highly organised, detail-oriented, and effective at problem solving
• Comfortable working with data, metrics, and retail systems
• Collaborative, resilient, and able to thrive in a dynamic environment

What We Offer

• Base salary up to £45,00 + up to ,750 bonus
• Employee discount of 40–60% across our product range
• 33 days’ holiday (including bank holidays)
• Company pension, life assurance, private medical, critical illness cover
• Access to Perkbox (employee benefits platform)

• Oversee the day-to-day operations of multiple retail stores, ensuring adherence to company standards and procedures.
• Develop and implement strategies to improve store performance, sales, and customer satisfaction.
• Manage store budgets, controlling expenses, managing inventory, and optimizing operational efficiency.
• Lead, coach, and develop store management teams and staff, fostering a positive and productive work environment.
• Ensure visual merchandising standards are met and that stores are presented to a high standard.
• Monitor key performance indicators (KPIs) such as sales, profit margins, stock turnover, and customer feedback, taking appropriate action to drive improvements.
• Implement and enforce all health, safety, and security policies and procedures within the stores.
• Manage staffing levels, recruitment, training, and performance management for store teams.
• Collaborate with marketing and merchandising teams to execute promotional activities and product launches effectively.
• Analyze sales data and market trends to identify opportunities and challenges, making data-driven decisions.

• A proven track record of success in retail management, with at least 5 years in a multi-site or senior store management role.
• Demonstrated ability to drive sales growth and manage profitability in a retail environment.
• Strong leadership and people management skills, with the ability to motivate and inspire teams.
• Excellent understanding of retail operations, inventory management, and visual merchandising.
• Proficiency in retail management software and MS Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Flexibility to travel between stores and work a combination of in-store and remote tasks as required.
• A passion for customer service and delivering exceptional shopping experiences.

• Provide remote support and guidance to retail store managers and staff on operational procedures, policies, and best practices.
• Develop, document, and update operational manuals, guidelines, and training materials for store teams.
• Analyze store performance metrics (e.g., sales, inventory, customer feedback) to identify areas for improvement and implement corrective actions.
• Assist in the rollout of new store initiatives, promotions, and operational changes, ensuring consistent execution across all locations.
• Manage and resolve operational issues reported by stores, escalating complex problems as needed.
• Conduct remote audits and compliance checks to ensure adherence to company standards.
• Collaborate with cross-functional teams (e.g., Merchandising, Marketing, HR) to align store operations with broader business objectives.
• Maintain effective communication channels with store teams, fostering a positive and supportive remote working relationship.
• Identify opportunities to enhance the customer experience through improved store operations.
• Support the development and implementation of store technology solutions.

• Previous experience in retail operations, store management, or a similar support role.
• Familiarity with retail operations, merchandising, and customer service principles.
• Excellent communication and interpersonal skills, with the ability to build rapport remotely.
• Strong analytical and problem-solving skills, with a knack for identifying operational efficiencies.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and experience with retail management systems.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote environment.
• A proactive and adaptable approach to problem-solving.
• Detail-oriented with a commitment to accuracy and consistency.
• Experience in developing operational documentation or training materials is a plus.
• A genuine passion for the retail industry and driving operational excellence.

• Manage all day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Lead, coach, and motivate a team of retail associates to achieve sales targets and provide outstanding customer experiences.
• Develop and implement sales strategies to drive revenue growth and increase customer footfall.
• Oversee inventory management, stock control, visual merchandising, and store presentation to maintain brand standards.
• Ensure compliance with all company policies, procedures, health and safety regulations.
• Manage store budgets, P&L, and operational costs to maximize profitability.
• Recruit, train, and develop store staff, fostering a positive and high-performance work culture.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement.
• Build strong relationships with customers, resolving inquiries and complaints effectively.
• Collaborate with the wider retail operations team to share best practices and implement company-wide initiatives.

• Proven experience in retail management, with at least 5 years in a senior leadership role (e.g., Store Manager, Assistant Store Manager).
• Demonstrated success in driving sales performance and achieving operational targets.
• Strong leadership, team management, and coaching skills.
• Excellent understanding of retail operations, inventory management, and visual merchandising.
• Proficiency in retail POS systems and MS Office.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays, as required by the retail environment.
• A passion for the retail industry and a strong understanding of consumer trends.
• Business acumen and financial literacy to manage store budgets effectively.

• Oversee daily store operations, ensuring targets for sales, profit, and customer satisfaction are met or exceeded.
• Lead, motivate, and develop a high-performing store team, fostering a positive and productive work environment.
• Implement and maintain company standards for visual merchandising, stock management, and store presentation.
• Manage staff scheduling, training, and performance reviews to ensure optimal team performance.
• Control store expenses, including labour costs and stock loss, to maximize profitability.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Drive sales initiatives and promotions, ensuring effective execution on the shop floor.
• Conduct regular inventory checks and manage stock levels to meet demand and minimise waste.
• Ensure compliance with all health, safety, and security procedures.
• Analyse sales data and operational metrics to identify trends and implement improvement strategies.
• Act as the primary point of contact for all store-related matters.

• Previous experience in a similar senior retail management role (e.g., Store Manager, Assistant Store Manager with significant responsibility).
• Demonstrable success in achieving sales and profitability targets.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent customer service and communication skills.
• Proficiency in retail management software and point-of-sale systems.
• Sound understanding of inventory management and visual merchandising principles.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by store operations.
• A proactive approach to problem-solving and decision-making.
• A passion for the retail industry and delivering exceptional customer experiences.
• Resilience and the ability to thrive in a fast-paced retail environment.

• Manage all aspects of store operations, ensuring a seamless and positive customer experience.
• Drive sales performance and achieve store targets through effective sales strategies and team motivation.
• Oversee inventory management, including stock control, replenishment, and loss prevention.
• Lead, train, and develop a team of retail associates, fostering a positive and productive work environment.
• Implement visual merchandising standards to create an appealing store layout and product presentation.
• Ensure adherence to all company policies, procedures, and operational standards.
• Manage store budgets, controlling expenses and optimizing profitability.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
• Contribute to local marketing initiatives to drive foot traffic and customer engagement.