256 Retail Stores jobs in the United Kingdom

Store Operations Manager
Full Time | Permenent
Hove

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What we can offer.
* Excellent starting salary
* Fantastic bonus scheme up to 20%
* Work for a friendly, inclusive and supportive team
* Great work life balance - our stores are closed Saturday afternoon & Sundays
* Generous health care packages and staff discounts
* Work for a global organization that offers development and progression opportunities

Key Responsibilities:
* Achieving expected sales and profit targets within store to ensure Company profitability.
* Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
* Providing training to all new and existing colleagues and coaching where necessary.
* Working Operational Managers to control resources in line with budgeted costs.
* Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
* Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
* Ensuring that Health & Safety standards are maintained at all times.
* Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications
* Previous experience in a customer facing environment delivering on direct sales.
* Strong leadership, mentoring and motivational skills with previous supervisory experience.
* Demonstrates the ability to stay calm and composed when dealing with difficult situations.
* Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

• Oversee all day-to-day store operations, ensuring efficiency and profitability.
• Drive sales performance and achieve store targets through effective management and team motivation.
• Manage inventory levels, stock control, and loss prevention strategies.
• Implement visual merchandising standards and ensure an attractive store presentation.
• Recruit, train, develop, and motivate a high-performing store team.
• Deliver exceptional customer service, fostering loyalty and positive brand perception.
• Manage store budgets, payroll, and operational expenses effectively.
• Ensure compliance with all company policies, procedures, and health & safety regulations.
• Analyze sales data and customer feedback to identify opportunities for improvement.

• Proven experience as a Store Manager or Assistant Store Manager in a high-volume retail environment.
• Demonstrable success in achieving sales targets and managing operational KPIs.
• Strong leadership, team management, and coaching skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in retail management software and MS Office Suite.
• A passion for fashion and an understanding of retail trends.
• Ability to work flexibly, including evenings and weekends as required by the business.
• Experience in luxury or fashion retail is highly desirable.

• Oversee daily store operations, ensuring efficiency and high performance.
• Manage and motivate a team of retail staff, including recruitment, training, and performance management.
• Drive sales performance through effective merchandising, promotions, and customer engagement.
• Manage inventory levels, stock control, and order fulfillment processes.
• Ensure adherence to all company policies, procedures, and health and safety regulations.
• Develop and manage store budgets, controlling operational expenses to maximize profitability.
• Enhance customer experience by implementing exceptional service standards.
• Analyze sales data and market trends to identify opportunities for growth.
• Implement visual merchandising standards to create an attractive store environment.
• Handle customer inquiries, complaints, and feedback effectively.

• Previous experience in retail management or a similar leadership role.
• Proven ability to drive sales and achieve targets.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Excellent leadership, team management, and communication skills.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Ability to work effectively in a hybrid work model.
• Passion for customer service and creating positive shopping experiences.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Oversee all aspects of store operations, including sales, customer service, visual merchandising, and inventory management.
• Lead, coach, and motivate a team of retail associates to achieve individual and store performance goals.
• Develop and implement strategies to drive store sales and profitability.
• Ensure adherence to all company policies and procedures, including loss prevention and health & safety.
• Manage store staffing, scheduling, and payroll.
• Foster a customer-centric environment that prioritizes exceptional service and client engagement.
• Monitor key performance indicators (KPIs) and implement action plans to address areas for improvement.
• Maintain store presentation and visual merchandising standards to enhance the brand image.
• Conduct regular team meetings and performance reviews.

• A Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.
• A minimum of 5 years of progressive retail management experience, with at least 2 years in a store manager or assistant store manager role.
• Proven track record of achieving sales targets and driving store profitability.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent customer service and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Knowledge of visual merchandising principles and inventory control techniques.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for fashion and a strong understanding of the retail industry.

Sewell Sales Assistant’s at our site in Sutton , Hull, deliver world class service to our customers. Working on the till, looking after the forecourt and store, stocking shelves and cleaning is all part of a Sewell retail job. We’re looking for energetic people to meet and greet our customers and make sure that we deliver on their expectations on a daily basis as a local convenience and petrol retailer.

All team members report to the relevant Operations Manager, Site Manager and Supervisor, and are responsible for providing a world-class customer experience to all of our customers, as well as ensuring the forecourt and store reflect a world-class shopping facility.

Responsibilities and essential job functions include, but are not limited to, the following:

• Greeting customers and providing world-class customer service, supporting customers with their shopping needs, and building relationships to create repeat business
• Watching and monitoring the store and forecourt ensuring customers have a great experience with Sewell
• Authorising fuel pumps and serving customers from the till points, being responsible for cash handling and card payments
• Assisting stock control and management within the store, including accepting and checking deliveries, re-stocking shelves, rotating stock, date checking and ensuring the store is always stocked to its full sales potential
• Providing general advice and guidance to customers on shop products, services and offers, including assisting shoppers to find items within the store
• Cleaning and housekeeping on site, within the store, on the till area, in the back of house and on the forecourt, ensuring the site always looks world class
• Be aware of security within the store and on the forecourt.
• Providing support and cover for holidays and sickness as and when required

Requirements

The suitable candidate will have the following

• A passion for delivering a world-class service
• A flexible attitude and approach to covering shifts for the wider team (holidays/sickness). Due to the nature of the business, occasionally we will need you to be open to covering extra shifts that will be over and above your contracted hours.
• A ‘hands on’ approach to working and be able to use own initiative
• A positive, approachable, and professional attitude and demeanour
• A friendly and engaging personality
• The ability to work both as a team member, and alone in a busy working environment
• Possess a positive approach to learning, development, and progression

Benefits

• Alongside a competitive hourly rate of £10.50/£1.00 per hour (paid weekly), you'll get lots of other financial, well-being and training benefits. This includes but is not limited to:
• Up to 00 bonus opportunity per year
• Sewell onthego Store discounts (from 10% up to 20% discount, along with great savings on fuel)
• Access to thousands of Highstreet retail discounts (including cinema tickets, groceries, travel, day trips and many more).
• Free emotional, practical & financial support through our partnership with Grocery Aid and free use of the 'Tommy Coyle Academy' Gyms and Classes
• 30 hours worth of paid training to give you the tools and knowledge to deliver a world-class customer service experience, you'll also have access to bite-size training sessions covering a whole range of topics.
• Length of service, big birthday & milestone celebrations
• Volunteering days (5 paid days per year)