45,272 Retail Team Lead jobs in the United Kingdom

**Job Description :**
**Job Title: Retail Media Lead**
**Location** : 1HQ
**Type of contract** : full-time, permanent
**About the Function:**
In CDT, our objective is to provide world-class consumer experiences that drive brand & business growth - whilst doing so in the most efficient and sustainable way. We have stood-up 5 engines, supported by a transversal MarTech Transformation Office, to scale these kinds of outcomes in repeatable way - consistent technology, capabilities and operating models across marketing fields. We strive to create global tools to support markets and brands to deliver their shape of A&P
**About the role:**
This role sits within the Scaled Reach Engine, which is focused on building world class media, retail media, social media and earned media capabilities and operating models. Using data and technology to drive efficiency and effectiveness in our $1bn+ Media & Scaled Reach investment.
**Purpose of Role**
The Global Retail Media Lead will set the strategic direction for Diageo's retail media agenda, leading the development and execution of a best-in-class global approach across digital and omnichannel retail environments. Operating at the intersection of media, commerce, and compliance, this role is central to unlocking growth across priority e-commerce and retailer platforms, while ensuring we lead in responsible marketing in a regulated category. This leader will drive the global vision for retail media, define partnership strategy with global retailers and platforms, and elevate our measurement and governance practices in a way that delivers both brand and commercial impact.
**You will be responsible for:**
**1. Strategy & Governance**
Define and own Diageo's global retail media strategy, ensuring alignment with digital commerce, brand growth, and responsible marketing principles.
Build a scalable global Scorecard, including investment sufficiency, efficiency, SoV tracking, voice of customer feedback, and sales attribution & incrementality.
Lead roll-out and operationalise global standard process guidelines, planning principles, compliance standards, and critical metrics adapted to the regulatory context of alcohol marketing.
Identify and prioritize high-value global retailer partnerships (e.g. Uber, Amazon, Instacart, Tesco, Carrefour etc), with a view to improving Rreturn on investment share of voice, and consumer reach - unlocking data for insight and activation.
**2. Global Partnership Development**
Lead engagement and negotiations with key global and regional retail media networks, technology platforms, and data partners.
Explore joint business planning and innovation opportunities that elevate Diageo's presence across customer ecosystems.
Partner closely with regional and market teams to translate global strategy into locally relevant executions within relevant frameworks.
**3. Performance, Measurement & Reporting**
Establish and oversee a global measurement framework tailored to retail media - balancing brand effectiveness, sales impact, and responsible marketing outcomes.
Provide regular performance reporting and actionable insight to senior partners, highlighting commercial results and areas for continuous improvement.
Partner with data, insights, and adtech teams to evolve attribution, incrementality, and closed-loop measurement across channels and platforms.
**4. Capability Building & Leadership**
Lead and mentor a growing global retail media team & community, including the Global Retail Media Manager, building deep subject matter expertise and cross-market collaboration.
Foster a learning culture that brings the outside in - staying at the forefront of retail media trends, benchmarks, and tools.
Drive excellence through knowledge sharing, training, and community-building across global and regional teams.
**5. Cross-Functional & Regulatory Alignment**
Collaborate with key functions including Procurement, Legal, Commerce, Marketing, Commercial, and Data Privacy to ensure compliance across all retail media activity.
Integrate retail media plans with broader digital marketing and brand strategies, ensuring consistency and consumer-centricity across the path to purchase.
Partner with Finance to manage investment planning, budget governance, and ROI tracking - collaborate to evolve the taxonomy & tracking both internally and with key partners.
**Leadership Responsibilities & Capabilities**
+ 1 direct report
+ Indirect Leadership of Global Retail Media Community
+ Influential with ability to drive change through others.
**To be successful in this role, you will need:**
+ 10+ years of experience in digital media, retail media, or e-commerce, with at least 5 years in a global or regional leadership role.
+ Deep knowledge of retail media ecosystems (e.g., Amazon Ads, CitrusAd, Criteo, Walmart Connect) and how to scale impact in partnership with global retailers.
+ Proven success in building cross-market media programs that drive brand equity and commercial growth.
+ Strong understanding of alcohol-specific advertising compliance and responsible marketing frameworks globally.
+ Demonstrated ability to lead high-performing teams and influence at C-suite level.
+ Bachelor's degree or equivalent experience in Marketing, Business, or related field.
+ Experience in or strong affinity with the beverage alcohol category is highly desirable.
+ Results-oriented mentality, with a passion for driving continuous improvement and operational excellence within the allocated budget
+ Proven ability to navigate cultural nuances & align global strategies with local market needs
+ Influential with ability to inspire change through others.
**Working with Us**
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
+ We offer a highly competitive rewards and compensation package including: Modern work life balance policies and wellbeing activities
+ Annual merit increases
+ Annual bonus
+ Share options
Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be encouraged and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.
Our ambition is to build the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of crafting the next generation of celebrations for consumers around the world.
Feel encouraged? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
1HQ
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

Retail Operations Lead | London | Hybrid |Up to £42,000 My client is a leader in its market, looking for a Retail Operations Lead to support our central operations team in ensuring our retail stores are fully set up and operational across multiple digital platforms. The position allows hybrid working, 3 days based in our Central London office and 2 days working from home. Benefits include: Salary up to £2,000 Hybrid working Employee discount Early finish on Fridays Birthday day off Medical cover Lunch allowance and so much more… Our Retail Operations Lead role: This role is integral to managing network changes, such as store openings, closures, refurbishments and ensuring seamless access to systems that enable daily retail operations. You will be the go-to contact for platform access and configuration, working closely with internal teams and external vendors to maintain accuracy, efficiency and operational readiness across the retail network. Retail Operation Lead Responsibilities: Platform Setup & Management Operational Systems Support Network Change Coordination Data Accuracy & Reporting Operational Support & Communication Compliance and Security Retail Operations Lead key skills and experience: Retail Technology: Experience using various digital platforms in a retail operation setting, including POS systems, workforce management, inventory, and compliance tools. Tech-Savvy: Proficient in Microsoft 365 (Excel, PowerPoint, Word, Outlook, Power BI). Organised & Efficient: Strong organisational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment. Analytical Mindset: Skilled in analysing data and processes to identify improvements, root causes, and key insights. Excellent Communicator: Able to explain complex or technical concepts in a clear and simple way, both verbally and in writing. Proactive & Solutions-Focused: Self-motivated with a positive, can-do attitude. Takes initiative to find better ways of working. Team Player: Collaborative approach with strong interpersonal skills. Adaptable: Comfortable working on multiple priorities with flexibility and a willingness to learn. Stakeholder Understanding: Quick to grasp stakeholder needs and translate them into action. If this role sounds like you then apply today! Retail Operations Lead | London | Hybrid | Up to £4 000 BBBH34387

Our client is seeking a proactive and results-oriented Retail Operations Lead to manage and optimise store operations in Sheffield, South Yorkshire, UK . This role is essential for ensuring smooth day-to-day functioning of retail locations, enhancing customer experience, and driving operational efficiency and profitability. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a deep understanding of inventory management, visual merchandising, and staff supervision.

Responsibilities:

• Oversee the daily operations of multiple retail stores, ensuring high standards of service and efficiency.
• Manage inventory levels, including ordering, receiving, stocking, and stocktaking processes.
• Ensure visual merchandising standards are met and maintained to maximise product appeal and sales.
• Lead, train, and motivate store staff, fostering a positive and productive work environment.
• Monitor sales performance, analyse data, and implement strategies to achieve sales targets.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Handle customer inquiries, feedback, and complaints effectively, ensuring high levels of customer satisfaction.
• Manage store budgets, controlling costs and optimising operational expenses.
• Develop and implement plans to reduce shrinkage and prevent loss.
• Collaborate with the marketing team on in-store promotions and events.
• Conduct regular store audits to ensure operational standards are being met.
• Identify opportunities for process improvement and implement changes to enhance efficiency.
• Manage staff scheduling and ensure adequate coverage during peak hours.
• Act as a brand ambassador, upholding the company's values and image.
• Contribute to the development of new retail strategies and initiatives.

Qualifications:

• A minimum of 5 years of experience in retail management, with at least 2 years in a supervisory or leadership role overseeing multiple locations or large store operations.
• Proven experience in inventory management, visual merchandising, and loss prevention.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent customer service skills and a passion for delivering exceptional retail experiences.
• Solid understanding of retail sales principles and performance metrics.
• Ability to analyse sales data and implement effective strategies.
• Knowledge of health and safety regulations relevant to retail environments.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
• A proactive approach to problem-solving and a keen eye for detail.

This role offers a great opportunity to make a significant impact on the retail success of a well-known brand.

Our client, a leading retail organisation, is seeking a highly motivated and experienced Senior Retail Operations Lead. This role adopts a hybrid work model, balancing remote operational oversight with essential on-site presence for team leadership and strategic store engagement. You will be responsible for optimising retail operations across multiple stores, ensuring efficiency, profitability, and exceptional customer experiences. Your duties will include developing and implementing operational strategies, managing store teams, overseeing inventory management, and ensuring compliance with company standards. The ideal candidate will possess a strong understanding of retail best practices, performance metrics, and employee management. Key responsibilities include: analysing sales performance data, identifying areas for improvement in store operations, developing and delivering training programs for store staff, and implementing visual merchandising standards. You will also collaborate with the merchandising and marketing departments to drive sales and customer loyalty. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred. Proven experience in retail management, with a significant portion in a senior leadership role, is essential. Strong leadership, communication, analytical, and problem-solving skills are critical. This position requires individuals who can motivate teams, drive results, and adapt to a dynamic retail environment. The role is based in Coventry, West Midlands, UK , offering a flexible hybrid arrangement for optimal work-life integration.

A premier retail organization is looking for an experienced and strategic Lead Retail Operations Manager to oversee operations at their flagship store in Oxford, Oxfordshire, UK . This is a critical, on-site role demanding strong leadership, exceptional organizational skills, and a passion for delivering outstanding customer experiences. The successful candidate will be responsible for the day-to-day management of the store, ensuring operational efficiency, driving sales performance, and fostering a positive and productive work environment. Key responsibilities include managing staff, scheduling, inventory control, visual merchandising standards, and upholding company policies and procedures. You will be instrumental in developing and implementing strategies to increase revenue, reduce costs, and enhance customer satisfaction. This involves analyzing sales data, identifying trends, and responding effectively to market demands. You will also be responsible for staff training and development, ensuring that the team is equipped with the knowledge and skills to excel. The ideal candidate will have a proven track record of success in retail management, with at least 5 years of experience in a similar leadership capacity. A deep understanding of retail operations, inventory management systems, and sales techniques is crucial. Strong interpersonal and communication skills are essential for motivating the team and building rapport with customers. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. The ability to work flexible hours, including weekends and evenings as needed, is a requirement. This is a challenging yet rewarding opportunity to shape the success of a leading retail brand in a historic and vibrant city. You will have the autonomy to implement innovative solutions and drive significant positive change within the store.

Our client, a prominent name in the retail sector, is looking for a seasoned Lead Retail Operations Manager to oversee and optimize their store performance in and around Southampton, Hampshire, UK . This role is critical to ensuring efficient store operations, exceptional customer experiences, and driving sales growth across multiple locations. You will be responsible for developing and implementing operational strategies, setting performance targets, and ensuring adherence to company standards. Key duties include managing store budgets, overseeing inventory management, optimizing store layouts, and implementing best practices in customer service and sales techniques. You will lead and mentor a team of store managers, providing guidance, support, and performance feedback to foster a high-performing culture.

The ideal candidate will have extensive experience in retail management, with a strong understanding of operational efficiency, loss prevention, and visual merchandising. You should possess exceptional leadership and people management skills, with the ability to inspire and motivate teams to achieve their full potential. A proven track record of driving sales, controlling costs, and improving operational metrics is essential. Excellent communication and problem-solving abilities are required, as you will liaise with various departments, including merchandising, marketing, and HR. A Bachelor's degree in Business Management or a related field is preferred, but significant relevant experience will be considered. This is a hands-on role that requires a strong presence in the stores, ensuring smooth day-to-day operations and a positive environment for both staff and customers. If you are a results-oriented leader with a passion for retail excellence, we want to hear from you.

Key Responsibilities:

• Develop and execute operational plans to enhance store efficiency and profitability.
• Set and monitor key performance indicators (KPIs) for store operations.
• Manage store staffing, training, and development programs.
• Ensure compliance with health, safety, and security regulations.
• Oversee inventory control, stock management, and merchandising standards.
• Implement strategies to improve customer satisfaction and loyalty.
• Conduct regular store visits and performance audits.
• Collaborate with the senior management team on strategic initiatives.

Qualifications:

• Proven experience in a senior retail management role.
• Strong understanding of retail operations, sales, and customer service.
• Demonstrated leadership and team management skills.
• Excellent analytical and problem-solving capabilities.
• Ability to manage budgets and operational costs effectively.
• Strong communication and interpersonal skills.
• Retail management qualification or degree is an advantage.

Our client is looking for an inspiring and results-driven Lead Retail Store Manager to oversee their flagship store located in Bristol, South West England, UK . This hybrid role offers a dynamic balance between strategic oversight from home and hands-on leadership within the store environment. You will be responsible for driving sales performance, ensuring exceptional customer experiences, and leading a high-performing team. The ideal candidate will possess a strong commercial acumen, excellent leadership qualities, and a passion for creating a vibrant retail atmosphere.

Key Responsibilities:

• Achieve and exceed store sales targets and profitability goals through effective management and strategic initiatives.
• Develop and implement innovative sales and marketing strategies to drive customer footfall and increase average transaction value.
• Recruit, train, motivate, and develop a talented retail team, fostering a positive and productive work environment.
• Manage all aspects of store operations, including inventory control, visual merchandising, stock management, and loss prevention.
• Ensure the highest standards of customer service are consistently delivered, building strong customer loyalty and resolving any escalated issues promptly and professionally.
• Monitor market trends and competitor activities to identify new opportunities and adapt strategies accordingly.
• Control store expenses and manage budgets effectively to ensure maximum profitability.
• Conduct regular performance reviews for team members and provide constructive feedback and coaching.
• Maintain store presentation and visual merchandising standards to create an appealing shopping environment.
• Collaborate with the regional management team to align store objectives with broader company goals.
• Implement and enforce all company policies and procedures, ensuring compliance with health and safety regulations.
• Analyze sales data and key performance indicators to identify areas for improvement and implement corrective actions.

Qualifications and Experience:

• Proven track record of success in retail management, ideally within a similar high-volume environment.
• Demonstrated ability to lead, coach, and develop a retail team.
• Strong understanding of retail operations, inventory management, and visual merchandising principles.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in sales analysis and performance metrics.
• Ability to work effectively in a hybrid model, balancing remote strategic work with in-store presence.
• Commitment to creating an exceptional customer experience.
• Results-oriented with a strong drive to achieve targets.
• A proactive and adaptable approach to problem-solving.

This is an exciting opportunity to lead a key retail location and contribute to the growth of a respected brand. If you are a passionate retail leader looking for a challenging and rewarding hybrid role, we encourage you to apply.