100 Retail Vacancies jobs in Walsall

As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Gather customer feedback and report it to the relevant departments for service improvement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to all company service standards and performance targets.
• Assist with administrative tasks related to customer service operations.
• Contribute to a positive and supportive team environment.
• Continuously enhance product knowledge to provide informed assistance.
• Escalate complex issues to senior team members when necessary.

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems, including CRM software and MS Office.
• Good problem-solving and decision-making abilities.
• Ability to multitask and manage time effectively.
• Reliable and punctual with a strong work ethic.
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and company procedures.
• A positive and resilient attitude.

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

Customer Service Advisor in Oldbury, full-time on-site, ASAP start

Your new company  
We are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham’s waste and collection services. This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services.
Your new role  
With a new waste policy going live on 15th September, we’re looking to onboard staff in August to ensure full training is completed. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. This is a fast-paced role that requires strong communication skills and the ability to manage difficult conversations. You’ll be dealing with complaints and complex queries, so previous customer service experience is essential. 

What you'll need to succeed  
Experience from retail or other customer-facing environments is also welcomed. The role is fully office-based, offering a supportive team environment and onsite parking. If you’re calm under pressure, empathetic, and ready to make a difference in your community, we’d love to hear from you. 

What you'll get in return  
You will receive weekly payment and receive £13.93 per hour and the opportunity to gain experience working for a Local Authority. This role is currently offering a 7-month contract which could be extended, dependent on performance and budget.

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Service Advisor Position based in Birmingham

Your new company  
We are looking for a number of Customer Service Advisors to join the Housing Repairs team within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within the daily lives of the community.

Your new role  
Housing Repairs BCC is the largest local authority in Europe and has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. 
Working hours are Monday to Friday 8am – 8pm on an 8-hour shift rotation basis, with a 15-minute break and a 30-minute lunch break – both unpaid. This is a full-time position. 
There will be an 8-week training period based fully in office with an experienced trainer. All candidates will be assessed during the training and will also be required to complete legal paperwork in order to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. 
Candidates are required to have a good Wi-Fi signal with a suitable workstation to enable working from home. Training and support will continue to be available on an ongoing basis. 
What you'll need to succeed  
The ideal candidate will have strong customer service skills and have the confidence to work on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with the fast-paced nature of the role. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period. 
Please apply for this position without a notice period as this is an immediate start position.
 
What you'll get in return  
As the largest leading local authority in Europe, with their reputation solely built upon their passionate investment people, your employment as a Customer Service Advisor will be a rewarding perk of the job, as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive a competitive wage paid weekly. 

What you need to do now  
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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As a Client Support Manager, you’ll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won’t just be processing paperwork - you’ll be part of a team that values relationships, precision, and customer trust. You’ll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It’s a role where your organisational strengths and people skills will shine.

What you’ll get:

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You’ll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities will include:

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we’re looking for:

We don’t expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you’re naturally proactive, love keeping things in order, and can keep calm under pressure, you’ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details:

• Hours: 35 per week
• Salary: £26k - £32k DOE
• Benefits: Company pension, 6 weeks’ holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.