31 Retention jobs in the United Kingdom

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

CRM AND RETENTION MANAGER

£55,000

LONDON – 3X A WEEK

Please note, this company is unable to sponsor, and you must be a UK resident to apply

THE COMPANY

This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale.

THE ROLE

Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond.

This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales.

SKILLS + EXPERIENCE

• 3–5 years CRM experience, ideally in a D2C or fast-paced environment
• Proficient with segmentation, logic building, campaign management in a platform like Klaviyo
• Comfortable with Canva or Figma for light-touch email design (nice to have)
• Tenacious, proactive, and happy to get stuck into the details
• Experience across customer lifecycle and retention strategy

CRM AND RETENTION MANAGER

£55,000

LONDON – 3X A WEEK

Please note, this company is unable to sponsor, and you must be a UK resident to apply

THE COMPANY

This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale.

THE ROLE

Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond.

This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales.

SKILLS + EXPERIENCE

• 3–5 years CRM experience, ideally in a D2C or fast-paced environment
• Proficient with segmentation, logic building, campaign management in a platform like Klaviyo
• Comfortable with Canva or Figma for light-touch email design (nice to have)
• Tenacious, proactive, and happy to get stuck into the details
• Experience across customer lifecycle and retention strategy

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Culligan UK Limited is seeking a dynamic Customer Retention Team Leader to join our vibrant team.

In this role, you will lead a dedicated group of Customer Retention Executives, fostering a performance-driven culture that focuses on retaining our valued customers and supporting the delivery of our customer retention performance targets.

You will work in partnership with the Customer Retention Manager and the wider Customer Experience department.

Your primary responsibility will be to implement strategies that enhance customer loyalty and satisfaction while meeting retention goals.

Key Responsibilities:

• Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets.
• Inspire and motivate your team to reach their full potential through ongoing coaching and feedback.
• Lead by example, setting the standard for behaviour and performance.
• Use data to understand team and individual performance, taking immediate action where needed.
• Drive a culture of continuous improvement by solving problems and sharing best practices.
• Work collaboratively with other departments to deliver a “right first time” outcome for customers.
• Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes.
• Manage costs in line with business targets, and look for opportunities to reduce waste.
• Support personal and team growth by overseeing development and promoting progression opportunities.
• Recognise and reward team successes to guide a positive and engaged culture.
• Recruit and retain talent, supporting succession planning and development.

Requirements

Strong leadership and motivational skills with a proven ability to drive team performance.

• Experience in customer retention or sales, preferably in a high-volume environment.
• Ability to analyse data and translate insights into actionable strategies.
• Exceptional communication and interpersonal skills to engage and inspire team members.
• A customer-centric attitude focused on achieving the best outcomes for customers and the business.

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Free onsite parking
• Life Assurance

• Enhanced annual leave + bank holidays
• Bonus scheme
• Company incentives
• Career progression plans
• Vibrant work culture

• Support other teams with reporting and quality control checks
• Ensuring client satisfaction
• Give a positive approach to all situations handled 
• Always maintaining company standard procedures 

• Problem-solving mindset
• Strong collaboration skills
• Experience within client retention is a plus
• Exceptional communication skills

• Supportive & Family based team environment
• No weekends
• Full-time contract

• Doing the administration for all new and used vehicles sold
• Stock Control
• Managing plate transfers, clear HPI checks, and create Vehicle upgrades.
• Vehicle Taxing and Registration
• Maintaining accurate customer data, and ensure compliance with FCA regulations.
• General Administration duties for the Car Sales Executive

• Sales Administrator experience within a busy Car Sales Business
• Experience with using Motor Trade specific CRMs
• Telesales/ Call Centre experience welcome.
• The ability to work well under pressure
• Keen attention to detail