27 Retention jobs in the United Kingdom

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionManagertohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrosstheircustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn.

Skills

• 4+yearsexperienceinaCustomerSuccessandRetentionenablingrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

The Role:

We’re looking for a driven and strategic Sales & Retention Manager to lead our high-performing teams and drive exceptional results. This is a pivotal role where you’ll oversee both Sales and Retention functions, ensuring targets are met, campaigns are executed effectively, and customer loyalty is continuously strengthened.

You’ll be the heartbeat of our customer engagement strategy - managing inbound and outbound campaigns, overseeing renewal communications, and championing retention initiatives. With a strong focus on performance, leadership, and customer-first thinking, you’ll play a key role in shaping the future of our business.

What you'll be doing:

• Lead and manage the Sales & Retention teams to deliver daily sales and retention targets.
li>Identify new growth opportunities aligned with the business plan.
• Coordinate and analyse team, policy, and telephony MI.
• Monitor team performance, productivity, and efficiency across daily, weekly, and monthly cycles.
• Line manage Team Leaders, including recruitment, training, appraisals, and talent development.
• Oversee employee remuneration, absentee management, and commission calculations.
• Collaborate with Marketing to develop data-led retention strategies.
• Track and report on key customer metrics across both functions.
• Contribute to the Agria Loyalty programme and cross-departmental initiatives.
• Liaise with Resource Management to ensure efficient capacity planning.
• Proofread customer-facing documentation and marketing materials.
• Lead business projects impacting Sales & Retention.
• Ensure compliance with regulatory guidelines and promote a TCF culture.
• Continuously seek ways to improve team efficiency, customer satisfaction, and retention.

What we're looking for:

• Proven leadership experience in a Contact Centre environment.
• Strong knowledge of Disciplinary and Performance Management procedures.
• Excellent organisational and communication skills.
• Ability to influence and collaborate across all levels of the business.
• Skilled in prioritising workloads and using initiative.
• Resilient under pressure and able to meet tight deadlines.
• Results-oriented with a focus on performance targets.
• Flexible with working hours to meet business needs.

Why choose Agria Pet Insurance:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. 

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. 

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

• 25 days a nual leave which increases with service, plus bank holidays and an additional day off for your Birthday
• Opportunity to buy/sell up to 5 days annual leave per calendar year
• Contributory pension and Life Assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
• We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
< i>Free tickets to a huge variety of pet related events
• Complimentary refreshments in our breakout area
• Regular team activities and events arranged by our Employee Forum

Customer Retention Executive

Newcastle, NE12 8BU

£24,000 starting (rising to £6,000 with progression) + uncapped commission (OTE up to 0,000)

MondayFriday, 9am6pm | 37.5 hrs per week 29 days holiday (increasing to 31 after 1 year)

About the Company

Greenbean are excited to be recruiting on behalf of a leading European provider of monitored security systems. With over 5.1 million customers across 17 .

WHJS1_UKTJ

• Develop and execute strategies to drive e-commerce sales growth and customer retention.
• Analyze e-commerce data to identify trends, opportunities, and areas for improvement.
• Optimize the online customer journey and conversion funnels.
• Manage and execute promotional campaigns and discount strategies.
• Implement and manage customer loyalty programs and initiatives.
• Oversee email marketing campaigns focused on retention and engagement.
• Collaborate with marketing, product, and tech teams to ensure alignment and execution.
• Monitor competitor activities and industry best practices in e-commerce.
• Report on key e-commerce KPIs, including conversion rates, AOV, and LTV.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• 5+ years of experience in e-commerce, with a focus on growth and customer retention.
• Proven track record of driving significant e-commerce sales growth.
• Expertise in digital marketing channels relevant to e-commerce.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics, Adobe Analytics).
• Strong understanding of customer lifecycle management and loyalty programs.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a remote setting.

ENS Recruitment is a long established recruitment company specialising in the health and social care sector.  Due to expansion, we are currently recruiting for a Recruitment & Retention Consultant to work with our existing Recruitment & Retention Consultant,  based at our offices in Westcliff on Sea, Essex.

 As the Recruitment & Retention Consultant , you'll drive the full-cycle recruitment and retention process for our Community Support Workers, covering both contracted staff and agency personnel within the Care and Support Division. This fast-paced role is critical for ensuring service continuity, meeting staffing targets, and upholding our high care standards. Your success will be measured by your ability to consistently meet key performance I ndicators (KPIs), delivering timely and effective recruitment and retention solutions to our evolving needs.

Key Responsibilities

• Candidate Pipeline Management: Work collaboratively with the Care & Support team to maintain a robust and active pipeline of pre-vetted candidates, responding swiftly to urgent staffing needs and consistently achieving agreed performance targets.
li>Proactive Sourcing: Source candidates through diverse channels including job boards, social media, referrals, networking events, and talent attraction initiatives.
• Job Posting & Content: Develop innovative and engaging job postings to attract top talent.
• Talent Management: Manage the attraction, recruitment, and retention of suitable candidates to meet the dynamic needs of the division.

Compliance

You will ensure that only suitably qualified and fully compliant workers are deployed, adhering to company standards and regulatory requirements. This includes:

• Vetting & Screening: Complete all candidate vetting and screening in accordance with REC, Home Office/Border Agency, and all other relevant UK sector-specific legislation and good practice.
• Application Review: Interview, review, and evaluate candidate applications, identifying employment gaps and requesting references to confirm employment history.
• Right to Work & Checks: Assess identification, address history, eligibility, and confirm Right to Work in the UK, including completing online Enhanced Disclosure and Barring Service checks.
• Record Keeping: Maintain accurate and compliant records within relevant databases and spreadsheets, adhering to legislation.
• Process Improvement: Develop, implement, and continuously improve candidate vetting processes in line with internal policies and industry standards.
• Regulatory Support: Assist in gathering internal information in response to regulatory requests and report any irregularities or non-compliance issues to management.

Requirements

Experience: Essential experience in health and social care recruitment.

• Industry Knowledge: Strong understanding of community support service needs.
• Communication: Excellent communication and interpersonal skills.
• Attention to Detail: High attention to detail and a strong commitment to compliance and safeguarding.
• Adaptability: Ability to work in a fast-paced environment and effectively manage multiple priorities.

Permanent role, working 9am-5pm Monday to Friday office based. Salary: 

£24,500 basic salary plus commission and company benefits.

Apply today or contact Kim Baker for further information. 

Retention Team Leader

Portfolio are proud to be exclusively representing our Client, an industry leading EAP and OH provider, who have been making a positive difference in over 13 million lives, in their search to find a Retention/ Renewals Team Leader. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

We are looking for an experienced account manager and leader, who will be joining the business at an exciting time, as the Relationship Executive team are rapidly expanding.

This person will be responsible for driving change across the current retention portfolio and will be instrumental to the success of business KPI's, whilst ensuring client expectations are exceeded. This will be a fast-paced role and have a focus on engaging in renewal conversations and supporting retention, to achieve business targets. The role will include the co-ordination and audit of a team of Relationship Executives, day-to-day delivery of renewal terms, driving retention, identification of new business opportunities, coaching, and mentoring including report ownership. This is a hands-on, fast-paced role with a real focus on achieving exceptional standards and will assist in ensuring our clients are supported.

Day-to-Day Responsibilities:

• To monitor, mentor and motivate the team to ensure that they are supported in their role and performing to the best of their ability
• Setting clear performance targets for individuals
• Maintaining a structured day throughout the department
• Conduct a minimum of 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal & retention process
• Ensuring all work in the Relationship Executive Team is carried out within the relevant SLAs, including all emails being responded to within 24 hours and actions completed
• Providing leadership and support to all stakeholders, ensuring we are working in collaboration for all ad hoc and project requests
• Ensure any need for training and development is highlighted to the Associate Director of Retention & Client Experience
• Conduct Monthly 1 to 1s to ensure the team is fully supported, kept up to date with any changes and to help monitor the status of their portfolios
• Exploring and driving deliverables to improve efficiencies and processes, whilst managing and implementing change effectively
• To support on request with client & broker meetings to discuss their renewals, upsell opportunities and ensure we are achieving our business KPIs for retention
• To problem solve and successfully overcome client retention challenges
• To drive upgrades and upsell opportunities throughout team

It is essential you have the following;

• Energy, commitment and drive with dedication to the role, willingness to show flexibility when required, showcasing enthusiasm for the role and company development
• Commerciality and the ability to apply knowledge in a practical, commercial manner
• The ability to communicate clearly and concisely, varying communication style depending upon the audience
• Multi-task oriented - can accomplish objectives effectively within timeframe given while ensuring communication is maintained with all stakeholders and clients
• A proven track record of working toward and achieving set targets and KPIs including daily and monthly SLAs
• Microsoft Office software experience with Word and PowerPoint experience

50246BGR

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