26 Retention jobs in the United Kingdom

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionManagertohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrosstheircustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn.

Skills

• 4+yearsexperienceinaCustomerSuccessandRetentionenablingrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

? Chippenham ¦ Full-time ¦ Customer Retention Manager

About Oakhouse Foods

Oakhouse Foods, part of Pilgrim's Europe, has been delivering delicious frozen meals direct to our customers' doors for over 25 years. With the backing of a leading global food business, we combine the care and personal touch of a trusted local service with the strength and resources of a larger group. We're proud to support.

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn

Skills

• 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn

Skills

• 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
• IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
• Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
• Marketingdegreeorsimilar

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

Customer Retention Advisor
Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).
Salary: £26,750 per annum with OTE of 40K (uncapped comms)

We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.

Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.

The role
As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You'll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.

What you'll be doing
* Retaining and growing our client base - take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
* Advising and guiding clients - engage with customers considering cancellation or renewal, using your influencing skills to 'win back' those at risk and secure contract renewals with confidence.
* Championing the customer voice - proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.

About you
* Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
* Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
* Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
* Strong track record in customer retention and delivering outstanding service experiences
* Confident with numbers and data, with sharp attention to detail and accuracy
* Effective problem solver, quick to analyse situations and respond with practical solutions
* Proficient in IT systems

Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Hit Apply now to forward your CV.

An exciting opportunity has arisen at Listers Mercedes Benz Lincoln. Due to the success of The Central Funding Unit, we are looking for an enthusiastic and customer focussed individual to join the team as a Customer Relationship Executive for the Mercedes brand.

Hours of work are Monday to Friday, 8:30am to 6pm, with one late finish at 6:30pm on a rota basis. 1 in 4 weekends are also required.

OTE
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Please click on the apply button to read the full job description

An exciting opportunity has arisen at Listers Mercedes Benz Lincoln. We are looking for an enthusiastic and customer focussed individual to join the team as a Customer Relationship Executive for the Mercedes brand.

Hours of work are Monday to Friday (with a scheduled day off in the week), 8:30am to 6pm, with one late finish at 6:30pm on a rota basis. 1 in 2 weekends are also required.

OTE up to £3
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Please click on the apply button to read the full job description