854 Retention jobs in the United Kingdom

Retention Manager

Manchester (Office Based)

£32.5K - £7.5K DOE + 0K Bonus + Excellent Benefits | OTE 2.5K - 7.5K

We are looking for a commercially minded Retention Manager to join a growing client management function. This role is ideal for someone with a background in retention, renewals, or account management who is ready to lead a team and drive results.

The Role:

• Lead, motivate and mentor a team of Relationship Executives
• Oversee client renewals and retention targets
• Ensure SLAs and KPIs are achieved
• Coach and develop team members through regular reviews and training
• Support with client and broker meetings to maximise retention and upsell opportunities
• Identify process improvements to drive efficiency and results

What We’re Looking For:

• Proven experience in a team leader or management role
• Commercially driven with strong client retention experience
• Clear and adaptable communication skills
• Strong track record of achieving KPIs and targets
• Organised, proactive and able to manage multiple priorities

Benefits Include:

• 25 days’ holiday plus bank holidays (increasing with service)
• Day off on your birthday
• Pension, life insurance and private medical cover (after qualifying period)
• Profit share scheme and holiday season bonus
• Free onsite gym, cycle to work scheme and discount schemes
• Regular social events and incentives

Retention Manager

Manchester (Office Based)

£32.5K - £7.5K DOE + 0K Bonus + Excellent Benefits | OTE 2.5K - 7.5K

We are looking for a commercially minded Retention Manager to join a growing client management function. This role is ideal for someone with a background in retention, renewals, or account management who is ready to lead a team and drive results.

The Role:

• Lead, motivate and mentor a team of Relationship Executives
• Oversee client renewals and retention targets
• Ensure SLAs and KPIs are achieved
• Coach and develop team members through regular reviews and training
• Support with client and broker meetings to maximise retention and upsell opportunities
• Identify process improvements to drive efficiency and results

What We’re Looking For:

• Proven experience in a team leader or management role
• Commercially driven with strong client retention experience
• Clear and adaptable communication skills
• Strong track record of achieving KPIs and targets
• Organised, proactive and able to manage multiple priorities

Benefits Include:

• 25 days’ holiday plus bank holidays (increasing with service)
• Day off on your birthday
• Pension, life insurance and private medical cover (after qualifying period)
• Profit share scheme and holiday season bonus
• Free onsite gym, cycle to work scheme and discount schemes
• Regular social events and incentives

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

PURPOSE OF ROLE:
As Loyalty and Retention Lead, you will play a key role in shaping and delivering ii's customer loyalty and retention strategy. Operating at the heart of the Engagement function within the Customer Value team, you'll be responsible for designing data-led initiatives that reduce customer churn, increase customer revenue, and strengthen emotional and transactional loyalty.

This role blends strategic thinking with hands-on delivery. You'll lead cross-functional initiatives to optimise lifecycle journeys, improve tenure and advocacy, and drive continuous improvement in customer value outcomes. You will act as a subject matter expert on customer loyalty, combining insight, journey thinking, and campaign execution to deliver measurable commercial impact.

Requirements
KEY RESPONSIBILITIES:
Strategic Loyalty & Retention Planning

• Develop and own elements of the Loyalty and Retention strategy in alignment with customer lifecycle stages, commercial goals, and customer needs
• Identify and size retention risks, loyalty growth opportunities, and value uplift levers across key customer cohorts using segmentation, behavioural, and sentiment data
• Champion the role of loyalty and retention in driving revenue growth, AUA, and customer tenure

Customer Journey Optimisation

• Partner with the Commercial, CRM, Product, Operations and Customer Service to embed retention tactics, behavioural nudges, and personalisation at the journey level
• Monitor and reduce lapse rates by addressing key pain points and proactively designing interventions

Loyalty Programme Implementation & Optimisation

• Lead the implementation and optimisation of loyalty and recognition initiatives, ensuring they support customer goals and reinforce long-term engagement
• Track programme effectiveness and continuously evolve based on performance data, customer feedback, and industry best practices

Campaign Strategy & Delivery

• Oversee the planning, execution, and performance of multi-channel loyalty and retention campaigns, leveraging email, in-app, web, and direct channels
• Drive segmentation and personalisation strategies to improve campaign relevance and impact
• Collaborate with CRM, Content, and Data teams to deliver and scale successful communications

Performance Management & Insight

• Own the regular reporting of loyalty and retention KPIs and initiatives, surfacing actionable insights through dashboards and reporting that feed into strategic planning and ExCo Performance Committees
• Apply a test-and-learn mindset to continuously refine initiatives and campaigns through experimentation and measurement
• Share results and insights with senior stakeholders to inform prioritisation and demonstrate value delivered

Cross-Functional Influence & Collaboration

• Act as a key partner to Product, Data, Operations, and Service teams to embed customer value thinking across channels and journeys
• Contribute to the strategic prioritisation of customer value opportunities across the Engagement function

SKILLS & EXPERIENCE REQUIRED:
Essential Criteria

• Proven experience in a customer retention, lifecycle marketing, or customer loyalty role with measurable commercial impact
• Strong understanding of lifecycle strategy, loyalty drivers, customer segmentation, and behavioural analytics
• Experience managing multi-channel campaign delivery using tools such as Salesforce Marketing Cloud, or equivalent
• Strong analytical skills with the ability to translate data into actionable insights and strategy
• Experience working cross-functionally to influence product, content, and journey improvements
• Commercial mindset with the ability to link loyalty initiatives to revenue, AUA, and customer growth outcomes
• Excellent communication and stakeholder management skills

Desirable Criteria

• Experience in financial services, fintech, or regulated industries
• Familiarity with FCA regulations on customer communication and Treating Customers Fairly (TCF)
• Experience working with loyalty frameworks, customer value models (e.g., CLV), or rewards programmes
• Comfortable using tools such as Power BI, SQL, or customer data platforms
• Understanding of psychological/behavioural loyalty drivers and personalisation techniques

Personal Attributes:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed - delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance - Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund - Supporting your physical and mental wellness
• Retail Discounts - Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle

Please Note:
We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Company Description

Virgin Media O2 Business is the combination of two leading UK brands, Virgin Media Business and O2 Business, forming a new kind of digital partner for both private and public sector organizations. As businesses evolve, we provide the tools to not only meet but exceed consumer expectations by doing good while doing business. We're ready to challenge norms, achieve more, and share in our successes. Join us in redefining the future of business.

Role Description

This is a full-time hybrid role for a Sales Retention Executive located in the Manchester Area, United Kingdom. The role is currently 2 or 3 days a week working from our Manchester based office.

The Sales Retention Executive will be responsible for retaining existing customers, developing relationships, identifying their needs, and offering tailored solutions. Daily tasks will include making outbound calls, handling customer inquiries, resolving issues, and achieving retention targets. The role also involves analyzing customer data to recommend improvements and tracking performance metrics.

Qualifications

• Strong customer service and relationship management skills
• Sales techniques and retention strategies
• Ability to work efficiently both independently and as part of a team
• Excellent communication and negotiation skills
• Proficiency with CRM software and data analysis tools
• Problem-solving and conflict resolution abilities
• Experience in a similar role is a plus
• Ability to adapt to a fast-paced environment
• Familiarity with the telecommunications industry is beneficial

Hello, we're SURI (Sustainable Rituals) -we're on a mission to make personal care more enjoyable and sustainable, one daily ritual at a time.
For like-minded individuals who already believe in the power of sustainable choices, we aim to create personal care products that are more sustainable, beautiful, and convenient alternatives. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey.

We launched our first product, an award-winning sustainable sonic electric toothbrush, in 2022, and have sold to over 300k customers, across Europe and the US.

The Role
We're looking for a Retention Lead to take ownership of our CRM, email performance marketing, and retention strategies—driving measurable revenue through visitor to customer conversion, subscription products, and customer lifecycle programs.

This is a high-impact role where you'll be responsible for optimizing email flows, launching high-converting sales campaigns, converting subscribers into customers, improving LTV through segmentation, automation, and strategic offers, and working with our Digital Product team to improve conversion rate and AOV in key user journeys. Reporting into the Director of Growth, you'll work closely with our Growth, Product, Operations and Creative teams to build a best-in-class retention engine that keeps our customers engaged and coming back for more.

What You'll Do

• Own and scale SURI's retention marketing strategy, driving repeat revenue via email, SMS, CRM, CRO and offline channels
• Develop, optimize, and A/B test automated email flows (welcome series, replenishment, churn prevention, post-purchase, etc.) to maximize conversion and LTV
• Launch high-converting email campaigns to increase customer engagement, repeat purchases, and subscription growth
• Improve subscription retention by reducing churn, increasing upsell opportunities, and enhancing the customer experience
• Work with our digital product team to build best in class site flows that unlock retention and repeat revenue opportunities
• Use customer insights and data to create hyper-personalized retention strategies that improve engagement and repeat revenue
• Segment and target customers based on behavioral data, purchase history, and engagement levels
• Own reporting and analytics, tracking key retention KPIs and implementing data-driven improvements
• Stay on top of industry trends and best practices in DTC retention marketing, bringing fresh ideas to the table

Requirements

• Proven track record in DTC retention marketing, with a history of driving real, measurable repeat revenue growth at a fast-moving startup
• Deep expertise in email marketing, lifecycle automation, and CRM—you know what makes customers come back
• Experience managing subscriptions and consumable product retention in an eCommerce environment
• Strong analytical mindset—you make decisions based on data, not guesses
• Hands-on experience with email platforms and CRM tools (Klaviyo strongly preferred), as well as integration with Shopify and subscription platforms
• Creative and strategic thinker—you can know how to create winning emails, and can think big picture about driving improvements over the long term
• A true hustler—you thrive in a fast-paced environment, move quickly, and get things done
• Passion for sustainability, design, and consumer products is a plus

Benefits

• 25 days annual leave, plus bank holidays and an additional day for your birthday
• Flexible working hours
• Hybrid working - up to 2 days working from home each week
• Bupa Private Healthcare and Dental cover
• Income Protection and Life Assurance
• 1 Charity Day per year
• Central London offices- based in London Bridge; a stone's throw from Borough Market
• 4x "Work from Anywhere" weeks, with no requirement to be in the office those weeks
• Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
• Monthly social events, organised by different team members
• 5x free toothbrushes every year
• £1000 personal development budget each year, per employee
• Fantastic career opportunities; with the chance to grow as SURI does
• Ross Fridays; dreamed up by our Head of Commercial, Ross; a Ross Friday gives you the opportunity to finish at 3pm on a Friday of your choosing every month
• Fresh fruit and snack orders every week
• Cycle to Work scheme, and Electric Bike Cycle to Work scheme
• Regular product swaps with other fantastic companies

At SURI, we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive.
Please let us know if you require any reasonable adjustments to be made for the recruitment process.

Full-time, Permanent

Basingstoke (hybrid option after probation)

£27,000 - £2,000 + Bonus

Curious about what your sales potential could look like with the right support and incentives?

At Reassured, we’re on the lookout for ambitious sales consultants who want more than just a job. If you're hungry to grow, eager to be rewarded for your results, and keen to be part of a team that celebrates success, this is your next move. Join a market leader where your sales journey gets the momentum it deserves.

Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Bristol and Chester that prides itself on providing the best in our industry with over 85,000 Trustpilot reviews and a 4.8 TrustScore – our customers speak for us!

A day in the life of your new role:

• You will be contacting customers by telephone on receipt of notification of lapsed or cancelled policies (no cold calling)
• Overcoming customer concerns and selling the benefits of our products and services
• Performing fact finds, providing solutions and re-arranging Life Insurance policies for our existing customers over the phone in line with our sales process
• Learning and retaining detailed product knowledge

Skills and Experience

• You will have a successful career in outbound sales and able to demonstrate that you have hit targets
• You will be a good communicator, passionate about sales and ensure that consistent sales results are achieved on a daily basis
• Experience of working to and achieving targets
• Self-motivated
• Enjoys selling and likes influencing others and negotiating
• The ability to work in a team
• Prepared to go the extra mile to hit target
• Enjoys working in a fast paced environment

Benefits:

What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this. Crucially we believe in developing your career and clearly lay out the path for you to be successful and progress.

You will have the opportunity to work within a successful, award winning and growing company.

Benefits include:

• Career mobility
• Additional annual leave with length of service
• Enhanced maternity benefit
• Employee Assistance Programme
• Medical cash plan
• Virtual GP
• Death in service (3x your basic salary)
• Discounted Life Insurance and Critical Illness Cover
• Free parking
• Referral scheme (up to £2,4 a year per referral)
• Incentives, including annual trips abroad

Full-time, Permanent

Basingstoke (hybrid option after probation)

£27,000 - £2,000 + Bonus

Curious about what your sales potential could look like with the right support and incentives?

At Reassured, we’re on the lookout for ambitious sales consultants who want more than just a job. If you're hungry to grow, eager to be rewarded for your results, and keen to be part of a team that celebrates success, this is your next move. Join a market leader where your sales journey gets the momentum it deserves.

Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Bristol and Chester that prides itself on providing the best in our industry with over 85,000 Trustpilot reviews and a 4.8 TrustScore – our customers speak for us!

A day in the life of your new role:

• You will be contacting customers by telephone on receipt of notification of lapsed or cancelled policies (no cold calling)
• Overcoming customer concerns and selling the benefits of our products and services
• Performing fact finds, providing solutions and re-arranging Life Insurance policies for our existing customers over the phone in line with our sales process
• Learning and retaining detailed product knowledge

Skills and Experience

• You will have a successful career in outbound sales and able to demonstrate that you have hit targets
• You will be a good communicator, passionate about sales and ensure that consistent sales results are achieved on a daily basis
• Experience of working to and achieving targets
• Self-motivated
• Enjoys selling and likes influencing others and negotiating
• The ability to work in a team
• Prepared to go the extra mile to hit target
• Enjoys working in a fast paced environment

Benefits:

What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this. Crucially we believe in developing your career and clearly lay out the path for you to be successful and progress.

You will have the opportunity to work within a successful, award winning and growing company.

Benefits include:

• Career mobility
• Additional annual leave with length of service
• Enhanced maternity benefit
• Employee Assistance Programme
• Medical cash plan
• Virtual GP
• Death in service (3x your basic salary)
• Discounted Life Insurance and Critical Illness Cover
• Free parking
• Referral scheme (up to £2,4 a year per referral)
• Incentives, including annual trips abroad

The Role:

We’re looking for a driven and strategic Sales & Retention Manager to lead our high-performing teams and drive exceptional results. This is a pivotal role where you’ll oversee both Sales and Retention functions, ensuring targets are met, campaigns are executed effectively, and customer loyalty is continuously strengthened.

You’ll be the heartbeat of our customer engagement strategy - managing inbound and outbound campaigns, overseeing renewal communications, and championing retention initiatives. With a strong focus on performance, leadership, and customer-first thinking, you’ll play a key role in shaping the future of our business.

What you'll be doing:

• Lead and manage the Sales & Retention teams to deliver daily sales and retention targets.
• Identify new growth opportunities aligned with the business plan.
• Coordinate and analyse team, policy, and telephony MI.
• Monitor team performance, productivity, and efficiency across daily, weekly, and monthly cycles.
• Line manage Team Leaders, including recruitment, training, appraisals, and talent development.
• Oversee employee remuneration, absentee management, and commission calculations.
• Collaborate with Marketing to develop data-led retention strategies.
• Track and report on key customer metrics across both functions.
• Contribute to the Agria Loyalty programme and cross-departmental initiatives.
• Liaise with Resource Management to ensure efficient capacity planning.
• Proofread customer-facing documentation and marketing materials.
• Lead business projects impacting Sales & Retention.
• Ensure compliance with regulatory guidelines and promote a TCF culture.
• Continuously seek ways to improve team efficiency, customer satisfaction, and retention.

What we're looking for:

• Proven leadership experience in a Contact Centre environment.
• Strong knowledge of Disciplinary and Performance Management procedures.
• Excellent organisational and communication skills.
• Ability to influence and collaborate across all levels of the business.
• Skilled in prioritising workloads and using initiative.
• Resilient under pressure and able to meet tight deadlines.
• Results-oriented with a focus on performance targets.
• Flexible with working hours to meet business needs.

Why choose Agria Pet Insurance:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

• Commission structure
• 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday
• Opportunity to buy/sell up to 5 days annual leave per calendar year
• Contributory pension and Life Assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
• We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
• Free tickets to a huge variety of pet related events
• Complimentary refreshments in our breakout area
• Regular team activities and events arranged by our Employee Forum

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a

Conversion and Retention Agents to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job Title: Conversion & Retention Agent

Locations: Anywhere

About the Role:

We’re seeking dynamic Conversion and Retention Agents to join a fast-paced, high-energy sales environment in the Capital Market and iGaming sectors. Your mission? Turn leads into clients and keep them engaged and trading.

Responsibilities:

• Engage new leads, convert them into active clients

• Maintain strong relationships with existing clients

• Upsell and cross-sell financial products or services

• Provide high-level client support to boost retention

• Meet and exceed KPIs in a performance-driven setting
  

• Native or fluent in English + one of the following: Spanish, German, Dutch, French, Italian, Portuguese, etc.

• 1–2+ years’ experience in conversion/retention

• Excellent communication & negotiation skills

• Results-driven, motivated by performance and bonuses

• Ability to work under pressure in a target-driven team

Why Join:

• Competitive base salary + generous commissions

• International, multicultural work environment

• Opportunity to grow within a leading industry

• Relocation assistance may be provided