39 Retention Manager jobs in the United Kingdom
Customer Retention Manager
Posted today
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Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
Desirable:
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
Skills & Personal Qualities:
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Customer Retention Manager
Posted today
Job Viewed
Job Description
Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
Desirable:
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
Skills & Personal Qualities:
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
CRM & Retention Manager
Posted today
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Job Description
CRM AND RETENTION MANAGER
£55,000
LONDON – 3X A WEEK
Please note, this company is unable to sponsor, and you must be a UK resident to apply
THE COMPANY
This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale.
THE ROLE
Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond.
This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales.
SKILLS + EXPERIENCE
- 3–5 years CRM experience, ideally in a D2C or fast-paced environment
- Proficient with segmentation, logic building, campaign management in a platform like Klaviyo
- Comfortable with Canva or Figma for light-touch email design (nice to have)
- Tenacious, proactive, and happy to get stuck into the details
- Experience across customer lifecycle and retention strategy
CRM & Retention Manager
Posted today
Job Viewed
Job Description
CRM AND RETENTION MANAGER
£55,000
LONDON – 3X A WEEK
Please note, this company is unable to sponsor, and you must be a UK resident to apply
THE COMPANY
This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale.
THE ROLE
Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond.
This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales.
SKILLS + EXPERIENCE
- 3–5 years CRM experience, ideally in a D2C or fast-paced environment
- Proficient with segmentation, logic building, campaign management in a platform like Klaviyo
- Comfortable with Canva or Figma for light-touch email design (nice to have)
- Tenacious, proactive, and happy to get stuck into the details
- Experience across customer lifecycle and retention strategy
Customer Relationship Management Manager
Posted today
Job Viewed
Job Description
CRM Manager
Are you an experienced CRM Manager?
If so this could be the role for you. An opportunity has arisen and we are looking for a dynamic CRM Manager to join the team.
- Salary up to £50K.
- 4+ years’ experience required.
- Hybrid in the Mansfield area.
WHO ARE WE?
With stores across the UK and a heavy presence online we embrace bold thinking and action, pushing boundaries to shape the future of retail. Our team thrives on challenges, stepping beyond their comfort zones to drive progress and innovation. The opportunities to grow your career are limitless, and the experience is unmatched. To truly succeed, you’ll need to embody our dynamic and ambitious ethos. We have a current need in the marketing team and are looking for a SEO Executive to join.
BENEFITS:
- Great career progression opportunities.
- Team Socials.
- Numerous different projects.
- Website / On Site discount.
- Share / Stock options.
CRM MANAGER:
As one of our CRM Managers, you will play a critical role in developing and executing comprehensive customer relationship management strategies aimed at strengthening our connection with customers. Your primary focus will be on increasing customer engagement, retention, and overall lifetime value through the implementation of targeted campaigns, personalized communication, and data-driven insights.
You will work closely with cross-functional teams including Marketing, Product, and Analytics to ensure a seamless and consistent customer experience across all touchpoints. By leveraging customer data, behaviour patterns, and feedback, you will identify opportunities to optimize CRM initiatives, enhance customer satisfaction, and drive long-term loyalty. Your ability to translate insights into actionable strategies will be key in fostering meaningful relationships and supporting the company’s growth objectives.
CRM MANAGER ESSENTIAL SKILLS
- Minimum 4 years of experience in CRM - Agency or In house.
- Proven expertise in email marketing, automation.
- Experience managing a team.
- Ability to work hybrid.
PLEASE NOTE THE CLIENT DOES NOT OFFER SPONSORSHIP OR RELOCATION SUPPORT.
TO BE CONSIDERED AS A CRM EXECUTIVE…
Please either apply by clicking online or emailing me directly to For further information please call me on 07719 067 562. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Customer Relationship Management Manager
Posted today
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Job Description
CRM Manager
Location: Sheffield (Hybrid, 2-3 days per week)
Salary: Up to £55,000
The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.
The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.
Key Responsibilities
- Develop and own CRM strategy and execution across email, SMS, push, and in-app.
- Build and optimise automated customer journeys using Braze and Hubspot.
- Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
- Collaborate with stakeholders across Marketing, Product, and Data.
- Lead A/B testing, reporting, and optimisation of CRM activity.
- Identify and implement segmentation strategies for personalised communications.
- Represent CRM across the business, influencing product and marketing decisions.
Skills & Experience Essential:
- 2-3 years experience in CRM or lifecycle marketing.
- Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
- Hands-on experience with CRM tools such as Braze and/or Hubspot.
- Background in B2C marketing; B2B experience a plus.
- Confident working cross-functionally with commercial and technical teams.
- Comfortable in a fast-paced scale-up environment.
Desirable:
- Experience working as the sole CRM professional or in a small CRM team.
- Exposure to customer journey mapping and performance analysis.
- Interest in fintech, automotive, or consumer tech sectors.
Benefits
- Up to £55,000 base salary
- Hybrid working (2-3 days/week in Sheffield office)
- Opportunity to own CRM strategy and build from scratch
- Fast-growing scale-up with real ownership and visibility
- Collaborative and ambitious team culture
How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.
Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy
Customer Relationship Management Developer
Posted today
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Job Description
CRM Business Analyst/Developer (Microsoft Dynamics)
Salary: Up to £50,000
Location: Hybrid (City of London) – 3 days in-office
Industry - Membership Organisation
Join a purpose-driven organisation transforming its CRM strategy
Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.
They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.
With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.
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Assistant VP Relationship Management
Posted 13 days ago
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Job Description
My client is a global FX business who is seeking a strong client facing - Relationship Manager to join them on a permanent basis.
The relationship Manager will join the EMEA team and play a crucial role in expanding the client's product reach and revenue. The successful candidate will focus on growing business with both established and fledgling clients while driving client relationship management.
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Sales & Relationship Management - Italian Speaking
Posted 18 days ago
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Job Description
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
Senior Principal Relationship Management & Business Development
Posted today
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Halian Technologies is seeking an experienced Senior Principal Relationship Management & Business Development professional for a permanent role within our clients Global Acceptance & Business Development team, based in London.
We are looking for a motivated individual contributor with a proven track record in building strategic partnerships and driving network growth. This is a unique opportunity t.
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