306 Revenue Generation jobs in London
Head of Account Management
Posted 517 days ago
Job Viewed
Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Head of Account Management, EMEA
Posted 488 days ago
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Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
Senior Director, Customer Success Account Management

Posted 10 days ago
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Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Senior Specialist, Technical Account Management - French Speaking

Posted 10 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Sales Account Manager, Account Management UK, Amazon Ads

Posted 10 days ago
Job Viewed
Job Description
Amazon Ads offers advertisers innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising enhances the customer experience across every touchpoint and we work hard to generate positive return on investment for our advertising partners.
We are hiring a Sales Account Manager within the Hardlines vertical to deepen our relationships with our medium to large advertisers and their agencies. This role requires strategic as well as consultative digital expertise to optimize value and impact for marketers. You will leverage Amazon's proprietary data combined with third party measurement tools, to provide strategies spanning Amazon's suite of upper and lower funnel products to meet your customer's business and marketing goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product teams.
As a Sales Account Manager you are passionate about advertising and identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data-led recommendation. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspective to our advertisers while driving incremental revenue.
Key job responsibilities
- Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
- Hit or exceed revenue targets for assigned book of business.
- Achieve assigned non-revenue business objectives and goals.
- Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
- In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
- Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
- Advocate for customers internally, and utilize internal resources, to drive customer success.
- Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Basic Qualifications
- Relevant experience in a client facing role, including but not limited to digital marketing and analytics
- Proven track record of delivering revenue results and significantly contributing to customer success
- Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
- Excellent presentation and communication skills (written and verbal)
- Have good judgement and use large datasets to solve problems that span business and technology
- Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
- Passion for always learning and developing new skills
- Located in or near an Amazon Ads sales office, or able to relocate to one
- Able to travel to customer offices
Preferred Qualifications
- Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
- Experience in e-commerce (sales or marketing)
- Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Senior Strategic Sales Account Manager, Account Management UK, Amazon Ads

Posted 10 days ago
Job Viewed
Job Description
Amazon Ads operates at the intersection of advertising and e-commerce, offering advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners.
We are hiring a Senior Account Manager to deepen our relationships with our medium to large advertisers. This role requires strategic as well as consultative digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams.
As a Senior Account Manager you are passionate about identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data led recommendations. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspectives to our advertisers while driving incremental revenue.
Key job responsibilities
- Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
- Hit or exceed revenue targets for assigned book of business.
- Achieve assigned non-revenue business objectives and goals.
- Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
- In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
- Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
- Advocate for customers internally, and utilize internal resources, to drive customer success.
- Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Internal job description
Basic Qualifications
- Relevant experience in a client facing role within digital advertising
- Proven track record of delivering revenue results and significantly contributing to customer success - Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
- Excellent presentation and communication skills (written and verbal)
- Have good judgement and use large datasets to solve problems that span business and technology - Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
- Passion for always learning and developing new skills
- Able to travel to customer offices
Preferred Qualifications
- Experience in Omni-channel marketing, including Display and STV
- Experience in e-commerce (sales or marketing)
- Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lead Generation Marketing Manager
Posted 4 days ago
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Job Description
Lead Generation Marketing Manager
We have an exciting opportunity available in our Marketing department for Verisure Ireland that can be based in our offices in Dublin, London or Newcastle. We are currently seeking a reliable, experienced Lead Generation Manager to join our busy marketing team and to be a part of Europes leading home and business security supplier. This is a full-time role and ne
Is this the role you are looking for If so read on for more details, and make sure to apply today.
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Senior SEO & Lead Generation Specialist
Posted 21 days ago
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Job Description
Job Summary:
The role involves leading and executing effective SEO strategies to enhance organic search performance and drive qualified traffic, requiring at least five years of proven SEO experience. Responsibilities include managing the website CMS to ensure content aligns with brand standards and is fully optimised, overseeing PPC and online advertising to improve performance, and maintaining accurate messaging across third-party sites. The role also entails planning and executing email marketing campaigns to grow the subscriber base and boost engagement, along with using analytics tools to monitor and optimise overall digital performance.
As our Digital Marketing Manager, you will have these main objectives:
- Develop, implement, and manage PayFuture’s comprehensive SEO strategy across multiple geographies and languages.
- Conduct in-depth keyword research, SEO audits, competitor analysis, and technical SEO reviews.
- Optimise website structure, content, metadata, internal linking, and landing pages to improve ranking and user experience.
- Collaborate with content and design teams to produce high-performing SEO-optimized assets.
- Monitor and report on performance metrics (traffic, keyword rankings, backlinks, page speed, etc.) using tools like Google Analytics, Search Console, SEMrush, Ahrefs, Screaming Frog, etc.
- Build and execute effective link-building and outreach campaigns.
- Stay up to date with SEO best practices, algorithm updates, and trends to ensure PayFuture stays ahead in organic search.
- Drive international SEO strategy, especially across MENA, South Asia, Africa, and LATAM markets.
- Work with tech teams to ensure SEO best practices are properly implemented across new and existing web products.
Requirements
You will be a good fit if you:
- Minimum of 5 years of hands-on SEO experience, with a proven track record of improving organic search rankings, increasing website traffic, and executing successful on-page and off-page SEO strategies.
- Strong background in website management with practical skills in HTML, CSS, and CMS platforms (such as WordPress or Shopify), ensuring seamless site performance, user experience optimization, and technical SEO best practices.
- Demonstrated hands-on experience in setting up, managing, and optimizing email marketing platforms (e.g., Mailchimp, Klaviyo, HubSpot), including list segmentation, automation workflows, and performance tracking.
- Optimize website content, including meta-tags, headers, and on-page content, for search engines and to maintain brand tone of voice
- Leverage AI tools (e.g., SurferSEO, Jasper, ChatGPT, Clearscope) for content optimization, keyword clustering, and SERP analysis.
- Implement automation to streamline SEO audits, reporting, and performance monitoring.
- Ensure compliance with Google’s E-E-A-T guidelines (Experience, Expertise, Authoritativeness, and Trustworthiness) for content strategy.
- Collaborate with subject-matter experts to boost topical authority.
- Stay current with SEO trends such as zero-click searches, featured snippets, voice search optimization, and AI-powered search (e.g., Google’s SGE - Search Generative Experience).
- Partner with DevOps teams to improve site performance, mobile usability, and page load speeds using tools like Core Web Vitals, Lighthouse, and PageSpeed Insights.
- Work with marketing and UX teams to align SEO with CRO goals, optimizing user flows and CTAs for higher organic conversion.
- Stay up to date with SEO best practices, algorithm updates, and trends to ensure PayFuture stays ahead in organic search.
- Drive international SEO strategy, especially across MENA, South Asia, Africa, and LATAM markets.
- Work with tech teams to ensure SEO best practices are properly implemented across new and existing web products.
Business Development Manager, Business Development, Premium Support

Posted 10 days ago
Job Viewed
Job Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazon's fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWS's Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWS's partner ecosystem.
Key job responsibilities
- Customer & Market Engagement:
- Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
- Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
- Solution Adoption & Expansion:
- Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
- Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
- Data-Driven Strategy & ROI Analysis:
- Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
- Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
- Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
- Commercial Innovation & Experimentation:
- Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
- Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
- Field & Partner Enablement:
- Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
- In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
- Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
- Sales & Business Development Execution:
- Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
- Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Business Development Manager
Posted today
Job Viewed
Job Description
Business Development Manager
Hybrid | London
Are you a commercially driven, high-energy sales professional ready to take the next step in your career? We're looking for a Business Development Manager to join a high-growth, forward-thinking tech organisation that's shaking up the industry.
In this role, you'll drive new business, build lasting relationships with clients, and deliver transformative digital solutions that address real-world challenges. You'll thrive in an environment that rewards innovation, collaboration, and ambition.
What makes this opportunity stand out?
You'll be backed by a standout benefits package designed to support you both professionally and personally, including:
25 days holiday (plus extra for birthdays, service milestones, and voluntary work)
Private medical insurance with access to wellness perks like Amazon Prime, gym discounts, and free cinema tickets
- Lunch clubs, trips abroad expenses paid and regular team building days
Health care cash plans covering dental, optical, medical and much more
Unlimited 24/7 mental health and GP support from day one
Income protection, life assurance, and comprehensive pension contributions
On-site fitness sessions, well-being seminars, and ad-hoc treats to keep things fresh
If you're a natural hunter with a passion for tech, a drive to win, and a desire to join a company that truly invests in its people, we want to hear from you.
Apply now and be part of something extraordinary.
We Are Aspire Ltd are a Disability Confident Commited employer