What Jobs are available for Rhondda Cynon Taf County Borough Council in Tonyrefail?

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Portfolio Procurement has been engaged by our well-known Wales based client to recruit for a Public Sector Procurement Manager.

Purpose of job:

• Be the focal point for the procurement offering, assessing, and reporting on clients' requirements to continually improve the services offered.
• Engage with companies to ensure that they fully understand the needs of users in procuring projects both in a general sense and on specific projects.
• Provide full range of call off support to all users throughout their building programmes or individual projects.
• Develop and improve on your knowledge of construction and building materials sector in England to provide information to the team on key economic and social drivers.
• Ensure compliance with public sector procurement legislation and provide guidance to colleagues, clients, and appointed companies.

Key Skills and Experience required:

• Experience of undertaking regulated procurement of goods and/or services on behalf of Public Sector organisations
• Understanding of best practice procurement
• Knowledge of the Public Sector Procurement Regulations in England and Wales
• Proven experience working with e-tendering platforms, including the creation, management, and distribution of procurement documents, ensuring compliance with procurement regulations and internal processes.

50556DH

INDPRO

Carry out routine and deep cleaning tasks including sweeping, mopping, vacuuming, dusting, and sanitising. Clean toilets, break rooms, reception areas, offices, and public spaces to high hygiene standards.   Empty waste bins and dispose of rubbish in accordance with site policies. Replenish toiletries and consumables in restrooms and communal areas. Disinfect high-contact surfaces such as doors, handrails, ATMs, desks, and ticket machines. Ensure platforms, waiting areas, and other public transport areas are clean and hazard-free. Operate cleaning equipment safely and store chemicals in line with COSHH regulations. Follow all site-specific security protocols, especially in bank and secure office settings. Promptly report any maintenance issues, hazards, or security concerns to your supervisor. Maintain confidentiality and professionalism at all times. Requirements Basic DBS Proof of Address Proof of National Insurance Credit Report Right to Work 36 month employment history Benefits Full-time hours with consistent scheduling Paid holiday entitlement (in line with UK regulations) Pension contributions Supportive and friendly team environment

**What if you could do the kind of work the world needs?**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
We are looking for Graduates for our Communities Engineering teams, who have a flexible approach and an appetite to learn in a leading Engineering and Professional Advisory services consultancy. We want you to enjoy working in a collaborative environment where you can apply your skills working for a diverse range of clients and projects.
**We are recruiting for Graduates in the following services and locations:**
+ **Communities** -Gloucestershire (Bridge Engineering)
+ **Communities** - Lincoln (Highways Engineering)
+ **Communities** - Exeter (Highways and Bridge Engineering)
+ **Communities** - Cardiff (Structures & Infrastructure)
+ **Communities** - Norfolk (Highways and Infrastructure Engineering)
**A little bit more about your role and the team.**
Across the UK, our communities teams provide local authorities with advice on everything from transport to urban regeneration, and flood risk to securing funding. The Communities teams in which we are recruiting for Civil and Structural Engineers are based in Gloucestershire, Lincoln, Norfolk, Exeter and Cardiff. As we work in partnership with local councils, we are unable to offer flexibility on these locations.
We improve our clients' transport systems, increasing quality, safety, accessibility, and good connectivity to reduce social isolation. We help our clients to address the challenges of net zero and the demand for digital service delivery. We also help to address the intensification of cities and towns while satisfying the need to protect green space. The training you will receive within our Communities teams comprise of an excellent blend of public and private sector skills.
**Projects**
Our teams work on some notable assignments in the UK, and you will be helping deliver projects such as:
+ Lincolnshire County Council
+ Gloucestershire County Council
+ Norfolk County Council
+ Rhondda Cynon Taf Council
+ Merthyr Tydfil Council
+ Bridgend Council
**Our Communities (Engineering) Teams include:**
**Gloucestershire (Bridge Engineering)**
As a Graduate Engineer working with the Communities Bridges team in Gloucestershire you will help manage an asset of over 1,500 structures across the county and will have the opportunity to be involved in the inspection, design and supervision of bridge maintenance and replacement projects. You will be supporting the team with the implementation of Gloucestershire County Council's asset management plan and bridge improvement programme.
Graduates in this team benefit significantly in their learning and development through their involvement from the very outset of projects, and at all stages through design to construction, working closely with colleagues, contractors and clients to ensure successful outcomes.
Day-to-day activities could include:
+ Inspection of existing structures.
+ Production of options reports.
+ Carrying out bridge assessments.
+ Design of bridge maintenance and improvement schemes.
+ Production of works packages and contract documents.
+ Supervision of works.
**Lincoln (Highways Engineering)**
As a graduate you'll play an important role in supporting the Lincoln team in the delivery of efficient and effective highway schemes. Helping with the design of new, and the maintenance of existing, infrastructure projects from footways and cycleways to major junction improvements and bypass schemes. The development of these schemes will be from concept to completion, including supervision of construction. Your work will be varied and reactive to the team's priorities. You will fulfil a pivotal role in completing projects that deliver real benefit to people's lives.
Day-to-Day activities could include:
+ Undertaking investigations, site inspections, data collection and analysis, scheme design and development, along with supervision of construction.
+ Preparing technical design solutions in accordance with approved design procedures.
+ Preparing technical documents and drawings for checking and approval.
+ Agreeing delivery targets with senior staff and reporting regularly on progress towards milestones.
+ Managing the delivery of your own projects with minimal supervision.
**Cardiff - RCT 'Rhondda Cynon Taf' (Structures and Civil Infrastructure Engineering)**
This Local Government team deliver essential transport and infrastructure upgrades across the region, supporting economic growth, resilience, and sustainability. We are looking for individuals to join our structures and civil infrastructure engineering teams.
As a Graduate focusing on structural engineering within this team, you will be undertaking inspections of infrastructure so that you get a hands-on appreciation of structures, what makes them "tick" and the sorts of defects to be aware of.
Day-to-day activities could include:
+ Inspections of essential infrastructure
+ Preliminary design calculations
+ Writing up of Optioneering and Feasibility studies
+ Gaining hands-on experience of developing solutions to problems
As a Graduate focusing on civil infrastructure engineering within this team you will be involved in our potential pipeline of drainage tips and major schemes, supported by senior designers. You will learn the Learning the fundamentals of hydraulic design, sustainable drainage solutions and water management.
Day-to-day activities could include:
+ Learning and utilising drainage modelling software to prepare existing and proposed drainage networks, preparation of design drawings via the use of AutoCAD
+ Attending site visit with designers to get an appreciation of the realism of site and constraints
+ Attending design team and client's meetings to gain an understanding of the design process
**Exeter (Highways and Structures Engineering)**
As a graduate within this team, you would be joining the Local Government Highways and Bridges team based in Exeter. We provide highways design and consultancy services for local authority clients within the Southwest.
Working as a graduate in our Highways team in Exeter you will be supporting our Local Authority clients to deliver improvements for local communities, prioritising Active and Healthy Travel modes and caring about the provision of mobility across the transport network.
Day-to-day activities could include:
+ Preparing, drawings, schedules, reports and other documents in accordance with local procedures and national guidance. Developing work packages and designs with scope to expand with experience.
+ Coordinate and communicate with multi-disciplinary supporting teams from across the UK and the globe in delivery of projects as well as Clients and stakeholders.
As a graduate within our Highways and Bridge Structures in Exeter you will be supporting our Local Authority to maintain and enhance their structures. Our clients have a varied bridge stock from multi-span post tensioned concrete bridges to small masonry arches, and everything in between.
Day-to-day activities could include:
+ Be involved in the design of new and replacement bridges and retaining walls, as well as inspecting, assessing, repairing and strengthening existing structures.
+ Taking projects through their entire life cycle, from inception to construction.
+ Preparing drawings, schedules, reports and other documents in accordance with local procedures and national guidance. Developing work packages and designs with scope to expand with experience.
You will join an enthusiastic and supportive team, providing you with a challenging and fulfilling career. In this team, you will be dealing with internal and external stakeholders, collaborating with colleagues and adapting to dynamic project environments.
**Norfolk (Highways and Structures Engineering)**
WSP provide our clients, Norfolk County Council, with professional services across highways and infrastructure. Our integrated design teams, made up of WSP and council staff, plan and prepare works including highway improvements, structural maintenance, and routine upkeep. We also manage the bridges and structures team, overseeing inspections and maintenance programmes.
Graduates in our team play a hands-on role from day one, contributing to design development, site assessments, and technical reporting within both the highways and structures teams. We also support the council with strategic transport planning, environmental services, and commercial programme management-ensuring projects are delivered efficiently and sustainably.
Day-to-day activities could include:
+ Assisting in the planning and drafting of highway improvements and structural maintenance schemes
+ Participating in on-site inspections and evaluations to inform design and maintenance decision
+ Preparing documentation that supports engineering decisions, compliance and project tracking
**Graduate Development Programme**
You will join an enthusiastic and supportive team, providing you with a challenging and fulfilling career. In this team, you will be dealing with internal and external stakeholders, collaborating with colleagues and adapting to dynamic project environments.
Our two-year Graduate Development programme is designed to support personal and professional development and growth through an engaging blended learning experience. The programmes include core business and professional skills training, career development workshops and resources, valuable networking opportunities, mentoring for professional registration and a breadth of on-the-job experience.
To find out more, please visit: Who we are - ECP ( teams are committed to your career progression, encouraging growth from the very beginning. Many employees have started as graduates and successfully advanced within the company. We encourage you to achieve chartered status with professional bodies such as the ICE and IStructE, ensuring your development is a priority. You will be fully supported through enrolment in a professional institution's training agreement, guiding you towards chartered or incorporated status.
To find out more about Sectors and Specialisms we recruit our Graduates into, as well as qualification requirements, _please click on the Graduate Brochure or Graduate website link below:_
**What we will be looking for you to demonstrate**
You'll have graduated with at least a 2:2 in a master's or bachelor's degree in a relevant subject for the role you are applying for. **_To assist you in finding potential areas of the business that are relevant to you. Please visit our Graduate brochure or website_** Graduate brochure ( or Graduate website ( Candidates must complete the application form in full answering all specific questions. This requirement applies to all candidates, inclusive of their background. Successful completion of this stage is mandatory. Candidates who pass this initial stage, will then be required to complete an online skill enabler assessment. Both the application form and the skill enabler assessment are essential parts of the early career's recruitment process.
+ You'll be looking to start work in either April or September 2026.
+ You'll have a passion for consulting and Engineering.
+ You'll have a desire for the built environment.
+ You'll have an enthusiasm for creativity and a drive to solve problems .
+ You'll want to inspire us, sharing new ideas you have.
Don't quite meet all the criteria? Should you have the right qualifications for our positions, apply and we can see how your experience aligns to this role and other opportunities we have available for our Graduate programme.
For further information regarding our Application & Selection process, including timelines for recruitment, please visit our Early Careers brochure - Application & Selection ( review applications for our Early Career opportunities on a rolling basis, which means we begin progressing some candidates to the final stages before the application closing date. To ensure your application receives full consideration, we recommend submitting it as early as possible.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._

Our client, a dynamic technology firm, is seeking an experienced and results-driven Public Relations Manager to lead their communications efforts in Cardiff, Wales, UK . This hybrid role is instrumental in shaping and executing the company's PR strategy, enhancing brand visibility, and managing its reputation within the rapidly evolving tech landscape. You will be responsible for developing compelling narratives, crafting press releases, managing media relations, and overseeing social media and digital PR campaigns. Key duties include identifying media opportunities, pitching stories to relevant journalists and influencers, and monitoring media coverage to gauge campaign effectiveness. You will also manage crisis communications and ensure consistent messaging across all platforms. The successful candidate will possess a deep understanding of the technology sector and current media trends. Strong media relations, excellent writing and editing skills, and a proven ability to develop and implement successful PR campaigns are essential. You must have exceptional communication, presentation, and interpersonal skills. Experience in managing social media channels and digital PR initiatives is highly desirable. We are looking for a strategic thinker with a proactive approach and the ability to work effectively in a fast-paced environment. A Bachelor's degree in Public Relations, Communications, Journalism, or a related field is required. Significant experience in a PR role, preferably within the technology industry or an agency serving tech clients, is mandatory. This is a challenging and rewarding opportunity for a talented PR professional to make a significant impact on a growing technology company's market presence and public perception.

Our client, a dynamic and rapidly growing PR agency, is looking for an experienced Senior Public Relations Manager to lead key client accounts within the technology sector. This role is based in Cardiff, Wales, UK , and requires a strategic thinker with a proven track record in media relations, corporate communications, and digital PR. You will be responsible for developing and executing comprehensive PR strategies that enhance brand reputation, drive media coverage, and support client business objectives.

Key Responsibilities:

• Develop and implement strategic public relations plans for technology clients, aligning with their marketing and business goals.
• Cultivate and maintain strong relationships with key journalists, influencers, and media outlets within the tech industry.
• Generate compelling media pitches, press releases, and other PR materials to secure positive media coverage.
• Manage and respond to media inquiries, serving as a spokesperson or coordinating with client spokespeople.
• Oversee the creation and distribution of content across various platforms, including social media and company blogs.
• Monitor media coverage and industry trends, providing regular reports and insights to clients and internal teams.
• Manage crisis communications situations effectively and proactively.
• Organize and coordinate press conferences, media events, and product launches.
• Collaborate with internal teams (marketing, social media, content) to ensure integrated campaign execution.
• Identify opportunities for thought leadership and speaking engagements for client executives.
• Manage junior PR staff, providing mentorship and guidance.
• Track and measure the effectiveness of PR campaigns using relevant metrics and analytics tools.
• Stay abreast of the latest PR trends, tools, and best practices, particularly within the technology landscape.
• Develop strong client relationships, serving as a trusted advisor and strategic partner.
• Contribute to new business pitches and proposals.

Qualifications and Experience:

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 5-7 years of experience in public relations, preferably with a focus on the technology sector.
• Demonstrated success in securing high-profile media placements in national and trade publications.
• Excellent understanding of the technology landscape, including emerging trends and key players.
• Strong media relations skills and an established network of contacts in the tech media.
• Exceptional written and verbal communication skills, with a flair for storytelling.
• Proven ability to develop and execute strategic PR plans.
• Experience in crisis communications management.
• Proficiency in social media platforms and digital PR tools.
• Strong project management and organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Experience managing junior team members is desirable.
• A creative and strategic mindset with excellent problem-solving abilities.

This is a fantastic opportunity for a seasoned PR professional to join a leading agency and make a significant impact on exciting technology brands. If you are passionate about tech and possess exceptional communication and strategic planning skills, we encourage you to apply. Join our client's vibrant team in Cardiff and help shape the narrative of innovation.