What Jobs are available for Royal Blackburn Hospital in the United Kingdom?

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Are you passionate about making pets a priority? So are we

We are seeking an enthusiastic individual with a passion for animals to join us the team working as Veterinary Receptionist / Patient Care Assistant at Ashfield Veterinary Surgery in Durham. This is a diverse role which offers a broad introduction to working in Veterinary practice. The role would suit someone looking to gain experience in a practice setting before embarking on a specific Veterinary qualification.

This is a fixed term contract (9 months minimum), working full time (38 hours per week).

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About The Role
We are looking for someone to work between reception (to cover holidays and sickness) and a PCA (with the clinical team).

Some Of The Duties Will Include

• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments
• Cleaning and maintaining public areas

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience of animal care, including feeding, cleaning, and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What We Can Offer You
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will UK National Minimum Wage £20,800 - £25,396
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more Or, if easier, you can find a full list by clicking the link here: What We Offer

About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the administration manager/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers re-stock consulting rooms as required Providing clerical assistance including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Role: Patient Care- Sales Advisor

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Salary: £33,000 OTE

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Each day will vary however the core components of your role will include:

• Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
• Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
• Maintain a high level of professionalism, empathy, and care while building trust with patients.
• Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
• Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £33,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer