631 Sales Account Management jobs in the United Kingdom

Sales - Account Management Apprentice / Graduate

Chalkline

Posted today

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Job Description

Location:
Borehamwood, WD6 1JD

Salary:
£16,000 per annum for an apprentice, depending on experience we would pay up to £25,000 for a graduate.

Contract:
Full time, Permanent

Benefits:
20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service

At Chalkline, we're more than just a Microsoft Solutions Partner - we're a people-first business

Chalkline was founded on a common goal, to provide bespoke enterprise-level business IT support with top-tier customer service.

Since 2016, we've helped businesses embrace their own unique digital transformation through industry expertise, tried and tested processes and genuine relationships.

Are You Passionate About Technology And Sales
Do you want to start a career in IT

As part of our growth, we are looking for our next superstar to join our team to work in a supportive, dynamic environment and be part of our Sales team.

This is an excellent opportunity for an enthusiastic, detail orientated person who wants to be part of an innovative tech company

You will be an integral part of the sales team which provides excellent solutions and services to our clients. The role is a full-time office-based role. #

With all necessary training provided, you will be responsible for:

  • Supporting sales team with administrative tasks
  • Carrying out constant communication with our clients & colleagues
  • Developing and maintaining customer relationships
  • Supporting on quoting for & handling procurement of hardware
  • Supporting in assessing and qualifying sales leads
  • Being involved in closing sales, including negotiation, objection handling, and processing the sale/renewal
  • Learning IT projects processes, collaborating with the technical team to ensure client satisfaction
  • Understanding and explaining the technical portfolio and IT technical systems sold within the organisation and use current hardware and operating systems available
  • Staying updated on industry trends and product knowledge

In order to be successful in this role you should have:

  • Accuracy, with great attention to detail
  • Excellent written and spoken English
  • A positive can-do attitude
  • Analytical thinking
  • Ability to work autonomously as well as working as part of a team
  • Effective time management with the ability to multi-task
  • Proficiency in Microsoft applications

Why Join Chalkline

  • Work with the latest Microsoft technologies
  • Gain industry-recognised certifications
  • Be part of a friendly, supportive team that values quality and professionalism
  • Receive continuous learning and development opportunities
  • Make a real impact in a growing business

Plus free parking, training programmes and much more

If you feel you have the skills and experience to be successful in this role then click on
APPLY
today

No agencies please.

This advertiser has chosen not to accept applicants from your region.

Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions

London, London Bloomberg

Posted 1 day ago

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Job Description

Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #

**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
What's the role?
We are expanding our FXGO e-trading sales team, with this particular role focused on accelerating growth across Institutional Clients, specifically Hedge Funds.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
We will trust you to:
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
You will need to have:
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
If this sounds like you;
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.

Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions

London, London Bloomberg

Posted 1 day ago

Job Viewed

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Job Description

Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #

**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
**What's the role?**
We are expanding our FXGO e-trading sales team, with this role focused on accelerating growth across Institutional Clients such as banks, sovereign wealth funds and central banks.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
**We will trust you to:**
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
**You will need to have:**
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
**If this sounds like you;**
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.

Key Account Management Specialist

London, London AMOREPACIFIC

Posted 2 days ago

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Job Description

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)


Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.


Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.


Principal Accountabilities:


Retailer Partnership Management:

  • Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
  • Collaborate with retailers to understand their business goals, objectives, and requirements.
  • Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
  • Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
  • Ensure effective communication and alignment of strategies with retail partners.
  • Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

  • Implement and optimize sales operations processes to enhance efficiency.
  • In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
  • Develop and implement strategies to maximize sales and profitability.
  • Analyze market trends and competitor activities to identify growth opportunities.
  • Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

  • Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
  • Collaborate with internal teams, including marketing and supply chain, to support business objectives.
  • Monitor and analyze sales performance data to identify areas for improvement.
  • Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
  • Identify emerging markets and market shifts, staying fully informed about new products and competition status.
  • Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.


Qualification and Experience

  • 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
  • Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
  • BA or higher degree in Business, Marketing or Management; MBA a plus.
  • Experience in marketing operations, brand communications, and launch support execution.
  • Understanding of customer and market dynamics and requirements.
This advertiser has chosen not to accept applicants from your region.

Key Account Management Specialist

AMOREPACIFIC

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)


Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.


Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.


Principal Accountabilities:


Retailer Partnership Management:

  • Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
  • Collaborate with retailers to understand their business goals, objectives, and requirements.
  • Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
  • Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
  • Ensure effective communication and alignment of strategies with retail partners.
  • Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

  • Implement and optimize sales operations processes to enhance efficiency.
  • In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
  • Develop and implement strategies to maximize sales and profitability.
  • Analyze market trends and competitor activities to identify growth opportunities.
  • Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

  • Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
  • Collaborate with internal teams, including marketing and supply chain, to support business objectives.
  • Monitor and analyze sales performance data to identify areas for improvement.
  • Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
  • Identify emerging markets and market shifts, staying fully informed about new products and competition status.
  • Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.


Qualification and Experience

  • 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
  • Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
  • BA or higher degree in Business, Marketing or Management; MBA a plus.
  • Experience in marketing operations, brand communications, and launch support execution.
  • Understanding of customer and market dynamics and requirements.
This advertiser has chosen not to accept applicants from your region.

Key Account Management Specialist

AMOREPACIFIC

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)


Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.


Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.


Principal Accountabilities:


Retailer Partnership Management:

  • Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
  • Collaborate with retailers to understand their business goals, objectives, and requirements.
  • Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
  • Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
  • Ensure effective communication and alignment of strategies with retail partners.
  • Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

  • Implement and optimize sales operations processes to enhance efficiency.
  • In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
  • Develop and implement strategies to maximize sales and profitability.
  • Analyze market trends and competitor activities to identify growth opportunities.
  • Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

  • Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
  • Collaborate with internal teams, including marketing and supply chain, to support business objectives.
  • Monitor and analyze sales performance data to identify areas for improvement.
  • Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
  • Identify emerging markets and market shifts, staying fully informed about new products and competition status.
  • Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.


Qualification and Experience

  • 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
  • Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
  • BA or higher degree in Business, Marketing or Management; MBA a plus.
  • Experience in marketing operations, brand communications, and launch support execution.
  • Understanding of customer and market dynamics and requirements.

This advertiser has chosen not to accept applicants from your region.

Key Account Management Specialist

London, London AMOREPACIFIC

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)


Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.


Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.


Principal Accountabilities:


Retailer Partnership Management:

  • Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
  • Collaborate with retailers to understand their business goals, objectives, and requirements.
  • Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
  • Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
  • Ensure effective communication and alignment of strategies with retail partners.
  • Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

  • Implement and optimize sales operations processes to enhance efficiency.
  • In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
  • Develop and implement strategies to maximize sales and profitability.
  • Analyze market trends and competitor activities to identify growth opportunities.
  • Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

  • Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
  • Collaborate with internal teams, including marketing and supply chain, to support business objectives.
  • Monitor and analyze sales performance data to identify areas for improvement.
  • Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
  • Identify emerging markets and market shifts, staying fully informed about new products and competition status.
  • Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.


Qualification and Experience

  • 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
  • Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
  • BA or higher degree in Business, Marketing or Management; MBA a plus.
  • Experience in marketing operations, brand communications, and launch support execution.
  • Understanding of customer and market dynamics and requirements.

This advertiser has chosen not to accept applicants from your region.
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Customer Relations Officer

Glasgow, Scotland Search

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Job Description

Customer Relations Advisor

Location: Glasgow City Centre (office-based)

Contract: Permanent, full-time

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Salary: £29,000 per annum


Join a purpose-driven financial services organisation that’s reshaping how people experience customer service. We’re on a mission to improve our members’ financial wellbeing through innovative products, partnerships and a mobile-first approach that puts their needs at the heart of everything we do.


About the Role

As a Customer Relations Advisor, you’ll play a key role in delivering excellent service and supporting both our members and our internal teams. Acting as a second-line support, you’ll handle more complex member enquiries, offer guidance to the front-line team, and help maintain high standards across all service areas.

You’ll take ownership of your workload, using bespoke systems and processes to deliver accurate, secure, and timely outcomes. Every day will bring new challenges and opportunities to make a difference — whether you’re solving problems, mentoring colleagues, or helping to improve how we work.


What You’ll Do

• Provide direct support to members across multiple digital and traditional communication channels.

• Handle complex cases, using sound judgement to balance member needs and business risk.

• Mentor first-line colleagues, sharing knowledge and supporting the operational leadership team.

• Deliver outstanding customer service and ensure fair outcomes in line with company policies.

• Influence the team to achieve performance and quality standards.

• Complete secure, risk-based transactions accurately and efficiently.

• Manage multiple tasks in a customer-focused, compliant and timely manner.

• Contribute to continuous improvement by identifying smarter, more effective ways of working.


What We’re Looking For

• Experience in a second-line or senior customer-facing role, ideally within financial services or a similar environment.

• Strong administrative, communication and reasoning skills, with excellent attention to detail.

• A passion for service excellence and digital-first solutions that drive member satisfaction.

• Logical thinking and the ability to simplify complex situations.

• Resilience, motivation and the ability to stay positive and constructive, even when challenges arise.

• Confidence in handling difficult situations and resolving conflict with empathy and professionalism.

• Comfort with technology and an eagerness to embrace new systems and processes.

• A fast learner who enjoys sharing knowledge and helping others succeed.

• Willingness to obtain the Chartered Banker Certificate in Complaint Handling (support provided).


Why Join Us

You’ll be part of a supportive, forward-thinking team that values innovation, collaboration and continuous improvement. We’re transforming how we deliver financial services — and you’ll have the opportunity to shape that journey.

If you’re passionate about helping people, skilled at solving complex problems, and want to work in an organisation that truly makes a difference, we’d love to hear from you.


Apply today and help us create a smarter, more human approach to financial wellbeing.

This advertiser has chosen not to accept applicants from your region.

Customer Relations Executive

Winchester, South East Oyster Recruitment Limited

Posted today

Job Viewed

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Job Description

Customer Relations Advisor


Our client, a well-established and growing business based in Winchester, is seeking a Customer Relations Advisor to join their team.

This is a key role at the heart of the company, where you’ll act as the vital link between sales, production, logistics, and the customer ensuring every order runs smoothly from start to finish. Working with luxury products, you’ll take pride in maintaining the high standards expected by their clients, delivering an exceptional customer experience every time. If you’re someone who thrives on organisation, enjoys problem-solving and values excellence in service, this role could be perfect for you.


Key Responsibilities:

  • Accurately process sales orders, confirming lead times, availability, pricing and bespoke requirements.
  • Keep accurate client and order records within internal systems.
  • Provide timely updates to clients on order status and proactively manage expectations
  • Handle customer enquiries across phone, email and online platforms.
  • Collaborate with logistics, warehouse, production and sales teams to ensure smooth fulfilment
  • Identify and communicate any delays, shortages or issues, coordinating solutions such as returns or replacements.
  • Keep accurate client and order records within internal systems.
  • Support service reporting and take part in continuous improvement initiatives.


Who They're Looking For:

  • 2+ years of experience in customer service, order processing, or operations within a luxury retail/ high net worth product environment
  • Naturally customer-focused, with a calm, professional communication style.
  • Exceptionally organised, with great attention to detail and accuracy.
  • Resilient when working under pressure or managing multiple queries at once.
  • Collaborative mindset to work cross-functionally with internal departments
  • Confident using systems such as ERP, CRM, email, and Excel.
  • Knowledge of sales order processing and systems such as SAP, Sage, or Datafile
  • Experience with HubSpot or similar CRM software is desirable.


If you’re looking for a role where you can make a real difference to the customer journey, we’d love to hear from you.

This advertiser has chosen not to accept applicants from your region.

Customer Relations Advisor

Ryton on Dunsmore, West Midlands DHL

Posted today

Job Viewed

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Job Description

Position: Customer Relations Advisor

Contract Type: Permanent / Full-time

Location: Ryton on Dunsmore, Coventry (Hybrid working)

Salary: £

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more

About the role:

To manage enquiries and complaints to conclusion at a consistently high standard, making decisions to an agreed level that will assist with early resolution. The role is key in maintaining customer loyalty to the brand, preventing loss of business, and working across all areas of the business to establish route cause which will assist with continuous improvements, processes and performance.

Key Responsibilities:

  • Promote a customer focused approach within DHL
  • Manage customers expectations.
  • Support escalations from the outsource provider.
  • Organise and prioritise complaint investigations whilst achieving KPI's and standards of the role.
  • Handle complex issues and objectives.
  • Identify and document root cause information and contribute to the identification of improvement opportunities.

· Proactively communicate with customers and colleagues in order to resolve customer complaints in a timely manner in order to improve customer satisfaction levels and restore faith in DHL · Liaise with the relevant functions in order to look at ways we can improve our processes and performance to prevent future reoccurrences.

  • Manage the complaint investigation, gathering all available information related to the shipment's transit to its final destination in line with the Claims and Complaint Handling guide.
  • Record all real time data on each Complaint file.
  • Where applicable, ensure that the details of completed complaints are passed to Claims personnel for settlement.
  • Liaise with the Customer Relations Team Leader to agree and document root cause and potential improvement areas - for feedback to the business.
  • Where the complaint has been received by a senior member of the business, ensure that they are updated

The ideal candidate will have:

  • Planning and organisation skills with the ability to multi task whilst working under pressure.
  • Excellent customer focus and attention to detail
  • Excellent communication skills.
  • Highly flexible approach with a keen eye for detail.
  • Exceptional problem solving skills.
  • Ability to work in a fast paced environment with tight deadlines.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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