631 Sales Account Management jobs in the United Kingdom

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Company Name: Amorepacific UK

Job Title: Key Account Management Specialist- Laneige & Innisfree

Job Location: Soho (London, United Kingdom)

Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)

Job Summary:

In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.

Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.

Principal Accountabilities:

Retailer Partnership Management:

• Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
• Collaborate with retailers to understand their business goals, objectives, and requirements.
• Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
• Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
• Ensure effective communication and alignment of strategies with retail partners.
• Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.

Sales Excellence:

• Implement and optimize sales operations processes to enhance efficiency.
• In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
• Develop and implement strategies to maximize sales and profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing teams to develop campaigns that drive sales both offline and online.

Business and Operations Management:

• Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
• Collaborate with internal teams, including marketing and supply chain, to support business objectives.
• Monitor and analyze sales performance data to identify areas for improvement.
• Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
• Identify emerging markets and market shifts, staying fully informed about new products and competition status.
• Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.

Qualification and Experience

• 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
• Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
• BA or higher degree in Business, Marketing or Management; MBA a plus.
• Experience in marketing operations, brand communications, and launch support execution.
• Understanding of customer and market dynamics and requirements.

Customer Relations Advisor

Location: Glasgow City Centre (office-based)

Contract: Permanent, full-time

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Salary: £29,000 per annum

Join a purpose-driven financial services organisation that’s reshaping how people experience customer service. We’re on a mission to improve our members’ financial wellbeing through innovative products, partnerships and a mobile-first approach that puts their needs at the heart of everything we do.

About the Role

As a Customer Relations Advisor, you’ll play a key role in delivering excellent service and supporting both our members and our internal teams. Acting as a second-line support, you’ll handle more complex member enquiries, offer guidance to the front-line team, and help maintain high standards across all service areas.

You’ll take ownership of your workload, using bespoke systems and processes to deliver accurate, secure, and timely outcomes. Every day will bring new challenges and opportunities to make a difference — whether you’re solving problems, mentoring colleagues, or helping to improve how we work.

What You’ll Do

• Provide direct support to members across multiple digital and traditional communication channels.

• Handle complex cases, using sound judgement to balance member needs and business risk.

• Mentor first-line colleagues, sharing knowledge and supporting the operational leadership team.

• Deliver outstanding customer service and ensure fair outcomes in line with company policies.

• Influence the team to achieve performance and quality standards.

• Complete secure, risk-based transactions accurately and efficiently.

• Manage multiple tasks in a customer-focused, compliant and timely manner.

• Contribute to continuous improvement by identifying smarter, more effective ways of working.

What We’re Looking For

• Experience in a second-line or senior customer-facing role, ideally within financial services or a similar environment.

• Strong administrative, communication and reasoning skills, with excellent attention to detail.

• A passion for service excellence and digital-first solutions that drive member satisfaction.

• Logical thinking and the ability to simplify complex situations.

• Resilience, motivation and the ability to stay positive and constructive, even when challenges arise.

• Confidence in handling difficult situations and resolving conflict with empathy and professionalism.

• Comfort with technology and an eagerness to embrace new systems and processes.

• A fast learner who enjoys sharing knowledge and helping others succeed.

• Willingness to obtain the Chartered Banker Certificate in Complaint Handling (support provided).

Why Join Us

You’ll be part of a supportive, forward-thinking team that values innovation, collaboration and continuous improvement. We’re transforming how we deliver financial services — and you’ll have the opportunity to shape that journey.

If you’re passionate about helping people, skilled at solving complex problems, and want to work in an organisation that truly makes a difference, we’d love to hear from you.

Apply today and help us create a smarter, more human approach to financial wellbeing.

Customer Relations Advisor

Our client, a well-established and growing business based in Winchester, is seeking a Customer Relations Advisor to join their team.

This is a key role at the heart of the company, where you’ll act as the vital link between sales, production, logistics, and the customer ensuring every order runs smoothly from start to finish. Working with luxury products, you’ll take pride in maintaining the high standards expected by their clients, delivering an exceptional customer experience every time. If you’re someone who thrives on organisation, enjoys problem-solving and values excellence in service, this role could be perfect for you.

Key Responsibilities:

• Accurately process sales orders, confirming lead times, availability, pricing and bespoke requirements.
• Keep accurate client and order records within internal systems.
• Provide timely updates to clients on order status and proactively manage expectations
• Handle customer enquiries across phone, email and online platforms.
• Collaborate with logistics, warehouse, production and sales teams to ensure smooth fulfilment
• Identify and communicate any delays, shortages or issues, coordinating solutions such as returns or replacements.
• Keep accurate client and order records within internal systems.
• Support service reporting and take part in continuous improvement initiatives.

Who They're Looking For:

• 2+ years of experience in customer service, order processing, or operations within a luxury retail/ high net worth product environment
• Naturally customer-focused, with a calm, professional communication style.
• Exceptionally organised, with great attention to detail and accuracy.
• Resilient when working under pressure or managing multiple queries at once.
• Collaborative mindset to work cross-functionally with internal departments
• Confident using systems such as ERP, CRM, email, and Excel.
• Knowledge of sales order processing and systems such as SAP, Sage, or Datafile
• Experience with HubSpot or similar CRM software is desirable.

If you’re looking for a role where you can make a real difference to the customer journey, we’d love to hear from you.

Position: Customer Relations Advisor

Contract Type: Permanent / Full-time

Location: Ryton on Dunsmore, Coventry (Hybrid working)

Salary: £

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more

About the role:

To manage enquiries and complaints to conclusion at a consistently high standard, making decisions to an agreed level that will assist with early resolution. The role is key in maintaining customer loyalty to the brand, preventing loss of business, and working across all areas of the business to establish route cause which will assist with continuous improvements, processes and performance.

Key Responsibilities:

• Promote a customer focused approach within DHL
• Manage customers expectations.
• Support escalations from the outsource provider.
• Organise and prioritise complaint investigations whilst achieving KPI's and standards of the role.
• Handle complex issues and objectives.
• Identify and document root cause information and contribute to the identification of improvement opportunities.

· Proactively communicate with customers and colleagues in order to resolve customer complaints in a timely manner in order to improve customer satisfaction levels and restore faith in DHL · Liaise with the relevant functions in order to look at ways we can improve our processes and performance to prevent future reoccurrences.

• Manage the complaint investigation, gathering all available information related to the shipment's transit to its final destination in line with the Claims and Complaint Handling guide.
• Record all real time data on each Complaint file.
• Where applicable, ensure that the details of completed complaints are passed to Claims personnel for settlement.
• Liaise with the Customer Relations Team Leader to agree and document root cause and potential improvement areas - for feedback to the business.
• Where the complaint has been received by a senior member of the business, ensure that they are updated

The ideal candidate will have:

• Planning and organisation skills with the ability to multi task whilst working under pressure.
• Excellent customer focus and attention to detail
• Excellent communication skills.
• Highly flexible approach with a keen eye for detail.
• Exceptional problem solving skills.
• Ability to work in a fast paced environment with tight deadlines.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.