What Jobs are available for Sales Advisor in Plymouth?
Showing 25 Sales Advisor jobs in Plymouth
Senior Retail Sales Associate
PL1 1AA Plymouth, South West
£12 Hourly
WhatJobs Direct
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic team in Plymouth, Devon, UK . This is an exciting opportunity for a customer-focused individual to contribute to a leading retail brand. You will be responsible for delivering exceptional customer service, driving sales, and maintaining store standards.
Key Responsibilities:
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner, identifying their needs and providing expert advice on products and services.
- Drive sales by effectively recommending products, upselling, and cross-selling to meet and exceed targets.
- Process transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain visual merchandising standards, ensuring products are attractively displayed and the store environment is clean and inviting.
- Assist with inventory management, including receiving stock, conducting stocktakes, and reporting discrepancies.
- Handle customer inquiries, complaints, and returns with professionalism and a focus on resolution.
- Support the store management team with daily operations, including opening and closing procedures.
- Stay up-to-date with product knowledge, promotions, and company policies.
- Contribute to a positive and collaborative team environment.
- Proven experience in a retail sales role, with a strong track record of achieving sales targets.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively as part of a team and independently.
- Strong organizational and time management skills.
- Flexibility to work various shifts, including weekends and public holidays.
- A genuine passion for providing outstanding customer experiences.
- Previous experience in a senior or supervisory role is advantageous.
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0
Senior Retail Sales Associate (Remote)
PL2 1AP Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic, customer-focused team. This is a completely remote position, offering the flexibility to work from anywhere within the UK. You will be instrumental in driving sales performance, enhancing customer satisfaction, and contributing to the overall success of the retail operations.
Responsibilities:
Responsibilities:
- Engage with customers through various digital channels (e.g., live chat, video calls, email, social media) to understand their needs and provide tailored product recommendations.
- Process customer orders accurately and efficiently, ensuring all details are correct and payments are handled securely.
- Manage customer inquiries and resolve complaints or issues in a professional and timely manner, aiming for first-contact resolution.
- Maintain a deep understanding of the product catalog, including features, benefits, and pricing, to effectively advise customers.
- Proactively identify opportunities to upsell and cross-sell products based on customer profiles and purchasing history.
- Collaborate with the sales and marketing teams to provide feedback on customer trends, product performance, and promotional effectiveness.
- Contribute to the development and refinement of remote sales processes and best practices.
- Achieve and exceed individual and team sales targets.
- Uphold the company's brand image and service standards in all customer interactions.
- Participate in regular virtual team meetings and training sessions to stay updated on product knowledge and sales techniques.
- Proven track record in retail sales, preferably with experience in a remote or telesales environment.
- Excellent communication, interpersonal, and active listening skills.
- Strong customer service orientation with a passion for delivering exceptional experiences.
- Proficiency in using CRM software and other digital sales tools.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- A keen eye for detail and a commitment to accuracy in order processing and data management.
- Sales-driven mindset with a persuasive and consultative approach.
- Ability to adapt quickly to new products, processes, and technologies.
- Comfortable working with digital communication platforms and virtual collaboration tools.
- Previous experience in the specific retail sector relevant to our client's offerings is a significant advantage.
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1
Senior Retail Sales Manager
PL1 1BB Plymouth, South West
£35000 annum + com
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Senior Retail Sales Manager to lead their flagship store operations in **Plymouth, Devon, UK**. This is a critical role responsible for driving sales performance, enhancing customer experience, and managing a high-performing retail team. You will be expected to develop and implement effective sales strategies, monitor market trends, and identify opportunities for growth. Key responsibilities include setting sales targets, coaching and motivating sales associates, managing inventory levels, and ensuring compliance with all company policies and procedures. The successful candidate will have a proven track record in retail management, with a strong understanding of sales techniques and customer relationship management. You should be adept at performance analysis, budget management, and visual merchandising. Excellent leadership, communication, and interpersonal skills are essential for building and maintaining a motivated and productive sales team. Experience in a similar fast-paced retail environment is a must. You will be responsible for overseeing daily operations, resolving customer escalations, and fostering a positive and engaging work environment. The ability to analyze sales data and translate insights into actionable plans is crucial. This role requires a hands-on approach and a commitment to delivering exceptional results. If you are passionate about retail, thrive in a challenging environment, and have a knack for leadership, we want to hear from you. You will play a pivotal role in shaping the customer journey and achieving significant commercial success for the store. This is an exciting opportunity for a dedicated professional to make a substantial impact.
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2
Customer Service Advisor
Plymouth, South West
CONNELLS GROUP
Posted today
Job Viewed
Job Description
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Plymouth. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £4,670, additional ,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digicare + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00660
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3
Customer Service Representative
PL1 2AA Plymouth, South West
£22000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a friendly, empathetic, and highly efficient Customer Service Representative to join their dedicated support team. This is an office-based, full-time position located in **Plymouth, Devon, UK**. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for managing customer interactions across various channels, including phone, email, and potentially in-person, ensuring a positive and seamless experience. This role requires excellent problem-solving abilities and the capacity to learn and retain product knowledge quickly. We are looking for individuals who are committed to delivering outstanding customer care and contributing to a positive team environment.
Key Responsibilities:
Qualifications and Skills:
This is an excellent opportunity to join a company that values its customers and employees. If you are passionate about providing exceptional service and thrive in a supportive team setting, we encourage you to apply. You will be an integral part of ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Resolve customer issues and complaints effectively and efficiently.
- Provide accurate information regarding products, services, and policies.
- Process orders, returns, and exchanges as required.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments for resolution.
- Identify opportunities to improve customer service processes.
- Build rapport with customers and foster customer loyalty.
- Adhere to company service standards and performance metrics.
- Collaborate with team members to share knowledge and best practices.
Qualifications and Skills:
- Previous experience in a customer service or call centre role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal abilities.
- Proficiency in using CRM software and standard office applications.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- High school diploma or equivalent required; further education is a plus.
- A patient, empathetic, and customer-focused attitude.
- Ability to multitask and manage time effectively.
- Must be able to work effectively within our **Plymouth, Devon, UK** office environment.
This is an excellent opportunity to join a company that values its customers and employees. If you are passionate about providing exceptional service and thrive in a supportive team setting, we encourage you to apply. You will be an integral part of ensuring customer satisfaction.
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4
Senior Customer Service Manager
PL4 0AL Plymouth, South West
£40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce business, is seeking a dedicated and experienced Senior Customer Service Manager to lead their support team in Plymouth, Devon, UK . This critical role involves overseeing the day-to-day operations of the customer service department, ensuring the delivery of exceptional support to a growing customer base. You will be responsible for developing and implementing customer service strategies, policies, and procedures that enhance customer satisfaction and loyalty. This includes managing the full customer interaction lifecycle, from initial contact through to resolution, across multiple communication channels (phone, email, chat, social media).
The ideal candidate will have a proven track record of managing customer service teams, setting performance targets, and driving continuous improvement. You will be adept at using CRM systems and customer support software to track interactions, analyse data, and identify trends. Your responsibilities will include hiring, training, and motivating customer service representatives, fostering a positive and high-performing team environment. You will handle escalated customer complaints and complex issues, ensuring swift and satisfactory resolutions. Strong analytical skills are required to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and to report on these metrics to senior management. This role operates on a hybrid basis, allowing for a blend of on-site leadership and remote operational management. Excellent communication, problem-solving, and leadership abilities are essential for success in this dynamic role, where you will be instrumental in shaping the customer experience and contributing to the company's overall growth.
Responsibilities:
The ideal candidate will have a proven track record of managing customer service teams, setting performance targets, and driving continuous improvement. You will be adept at using CRM systems and customer support software to track interactions, analyse data, and identify trends. Your responsibilities will include hiring, training, and motivating customer service representatives, fostering a positive and high-performing team environment. You will handle escalated customer complaints and complex issues, ensuring swift and satisfactory resolutions. Strong analytical skills are required to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and to report on these metrics to senior management. This role operates on a hybrid basis, allowing for a blend of on-site leadership and remote operational management. Excellent communication, problem-solving, and leadership abilities are essential for success in this dynamic role, where you will be instrumental in shaping the customer experience and contributing to the company's overall growth.
Responsibilities:
- Lead, manage, and motivate the customer service team to achieve departmental goals.
- Develop and implement effective customer service policies and procedures.
- Oversee daily operations, ensuring timely and accurate resolution of customer inquiries and issues.
- Monitor customer service KPIs (e.g., CSAT, NPS, response time) and implement improvements.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Recruit, train, onboard, and develop customer service representatives.
- Utilize CRM systems and support software to manage customer interactions and data.
- Identify trends in customer feedback and provide insights to other departments for service improvement.
- Contribute to the overall customer experience strategy and company growth.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a management or supervisory role.
- Proven experience managing customer support teams, preferably in an e-commerce environment.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a hybrid work model.
- Demonstrated ability to drive customer satisfaction and loyalty.
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5
Senior Customer Service Specialist
PL1 2AA Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Service Specialist to join their dedicated support team. This role is based in Plymouth, Devon, UK , and operates on a hybrid model, offering a blend of in-office collaboration and remote work flexibility. The Senior Specialist will be responsible for handling complex customer inquiries, resolving issues, providing product expertise, and mentoring junior team members. This position requires exceptional communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer experiences.Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information and solutions.
- Investigate and resolve complex customer issues, escalating when necessary to appropriate departments.
- Provide in-depth product knowledge and technical support to customers.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to relevant teams for process improvement.
- Assist in training and mentoring new and existing customer service representatives.
- Handle escalated complaints and difficult customer situations with professionalism and empathy.
- Contribute to the development and updating of customer service documentation and knowledge base articles.
- Monitor customer service performance metrics and strive to meet or exceed targets for response time, resolution rate, and customer satisfaction.
- Participate in team meetings and contribute to service improvement initiatives.
- Previous experience in a customer service role, with at least 3 years in a senior or specialist capacity.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to handle stressful situations and de-escalate customer conflicts effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team.
- Proficiency in relevant software applications (e.g., Microsoft Office Suite).
- Experience in mentoring or team leadership is a significant advantage.
- Familiarity with (Specific Industry, e.g., FinTech, SaaS, E-commerce) is a plus.
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6
Customer Service Team Lead
PL1 1 Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and experienced Customer Service Team Lead to manage and motivate their support team in **Plymouth, Devon, UK**. This role is responsible for ensuring the delivery of exceptional customer service, resolving complex customer issues, and driving team performance. You will be a key point of contact for escalated customer queries and will play a vital role in shaping positive customer experiences.
Responsibilities include leading, coaching, and mentoring a team of customer service representatives, setting performance targets, and conducting regular performance reviews. You will monitor call and ticket queues, ensuring timely and efficient resolution of customer inquiries across various channels (phone, email, chat, social media). Developing and implementing customer service policies and procedures, identifying areas for improvement, and training the team on new products or service updates are crucial. You will also be responsible for handling difficult customer escalations, mediating solutions, and ensuring customer satisfaction. Analysing customer feedback and service data to identify trends and recommend proactive solutions is essential. Collaboration with other departments to resolve customer issues and improve overall service delivery is also a key part of the role.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proven ability to motivate and manage a team, handle conflict resolution, and make sound decisions under pressure is required. Familiarity with CRM systems and customer support software is necessary. A passion for delivering outstanding customer service and a proactive approach to problem-solving are vital. This is a great opportunity to advance your leadership career in a supportive and customer-centric environment.
Responsibilities include leading, coaching, and mentoring a team of customer service representatives, setting performance targets, and conducting regular performance reviews. You will monitor call and ticket queues, ensuring timely and efficient resolution of customer inquiries across various channels (phone, email, chat, social media). Developing and implementing customer service policies and procedures, identifying areas for improvement, and training the team on new products or service updates are crucial. You will also be responsible for handling difficult customer escalations, mediating solutions, and ensuring customer satisfaction. Analysing customer feedback and service data to identify trends and recommend proactive solutions is essential. Collaboration with other departments to resolve customer issues and improve overall service delivery is also a key part of the role.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proven ability to motivate and manage a team, handle conflict resolution, and make sound decisions under pressure is required. Familiarity with CRM systems and customer support software is necessary. A passion for delivering outstanding customer service and a proactive approach to problem-solving are vital. This is a great opportunity to advance your leadership career in a supportive and customer-centric environment.
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7
Senior Customer Service & Helpdesk Specialist
PL1 2PX Plymouth, South West
£30000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is actively recruiting a Senior Customer Service & Helpdesk Specialist for a completely remote position. This role is essential for ensuring our clients receive prompt, efficient, and high-quality technical support and customer service. You will be the primary point of contact for customers experiencing technical issues, handling complex queries, and escalating problems when necessary. Key responsibilities include troubleshooting software and hardware issues, guiding users through step-by-step solutions, managing support tickets using a helpdesk system, and maintaining detailed records of customer interactions and resolutions. You will also be involved in creating and updating knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will have a proven track record in a customer service or technical support role, with at least 3-5 years of experience. Exceptional communication skills, both written and verbal, are paramount, along with a patient and empathetic demeanor. Strong technical aptitude and the ability to quickly learn and master new software and systems are crucial. Experience with common helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is required. You must be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment. The ability to work independently and proactively identify solutions is key. We are looking for a problem-solver who is dedicated to providing an outstanding customer experience. This role requires a commitment to continuous learning and professional development within the customer support field. You will play a vital role in customer satisfaction and retention. Our client offers a supportive remote working environment and opportunities for growth. This is an excellent opportunity for an experienced support professional to leverage their skills and contribute significantly to customer success from the comfort of their own home.
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8
Customer Service & Technical Support Specialist
PL1 2EU Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider based in **Plymouth, Devon, UK**, is looking for a dedicated and knowledgeable Customer Service & Technical Support Specialist. This role is pivotal in ensuring our clients receive prompt, efficient, and accurate support for our range of innovative products and services. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving. This hybrid role requires a balance of working from our client's Plymouth office and remotely, offering flexibility while maintaining team collaboration and service quality.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support and troubleshooting to customers via phone, email, and live chat.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Escalate complex issues to senior technical teams when necessary, ensuring clear documentation.
- Guide customers through product features, functionalities, and setup procedures.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively communicate with customers regarding service updates or known issues.
- Deliver exceptional customer service, ensuring customer satisfaction and retention.
- Adhere to service level agreements (SLAs) and company support policies.
- Proven experience (minimum 3 years) in a customer service or technical support role, preferably within the technology sector.
- Strong understanding of common IT concepts, including operating systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Strong organisational skills and attention to detail.
- Patience, empathy, and a customer-centric approach.
- Adaptability to learn new products and technologies quickly.
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