What Jobs are available for Sales Assistant in Aberdeen?

• Lead, coach, and motivate a team of customer service representatives to achieve performance targets and deliver outstanding customer experiences.
• Monitor team performance, analyze key metrics (e.g., response times, resolution rates, customer satisfaction scores), and identify areas for improvement.
• Conduct regular one-on-one meetings with team members to provide feedback, support, and career development guidance.
• Handle escalated customer inquiries and complaints, resolving complex issues effectively and efficiently.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Contribute to the development and refinement of customer service policies and procedures.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Maintain accurate records of customer interactions and team performance.
• Foster a positive and productive team environment.
• Stay informed about product updates and company policies to provide accurate support.
• Champion the customer's voice within the organization.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Excellent communication, active listening, and conflict resolution skills.
• Ability to work effectively in a remote team environment and manage performance remotely.
• Strong organizational and time management skills.
• Experience in developing training materials and conducting training sessions.
• A commitment to delivering exceptional customer service.
• Familiarity with remote work tools and technologies.
• A proactive approach to identifying and resolving issues.

• Lead, mentor, and motivate a remote team of customer service representatives to achieve performance targets.
• Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
• Monitor team performance, conduct regular reviews, and provide constructive feedback and coaching.
• Handle escalated customer issues and complex inquiries, providing effective and timely resolutions.
• Analyse customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
• Train new team members on company products, services, and customer service standards.
• Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and advocate for customer needs.
• Ensure the team utilises customer service software and tools efficiently.
• Contribute to the development of knowledge base articles and support documentation.
• Foster a positive and collaborative team environment within a remote setting.
• Stay updated on industry best practices and emerging customer service technologies.

• Proven experience in a customer service role, with at least 2-3 years in a supervisory or lead capacity.
• Demonstrable success in managing and motivating remote teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency with CRM software and customer support platforms.
• Ability to handle difficult conversations and de-escalate situations effectively.
• Experience in training and coaching team members.
• Self-motivated and able to work independently with a strong sense of responsibility.
• Excellent organisational skills and attention to detail.
• Experience in a remote work environment is highly preferred.

• Lead, coach, and mentor a team of customer service representatives, fostering a positive and high-performance culture.
• Monitor team performance, set individual goals, and provide regular feedback to ensure adherence to service level agreements (SLAs).
• Handle escalated customer inquiries and complaints, resolving them effectively and efficiently.
• Develop and implement training programs for new and existing team members on products, services, and customer service best practices.
• Analyze customer feedback and service metrics to identify areas for improvement and implement action plans.
• Ensure that all customer interactions are professional, courteous, and consistent with company standards.
• Collaborate with other departments to resolve complex customer issues and improve overall customer experience.
• Contribute to the development and refinement of customer service policies and procedures.
• Manage scheduling and staffing to ensure adequate coverage.
• Report on team performance and key customer service metrics to management.

• Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in Microsoft Office Suite.
• A patient, empathetic, and customer-focused attitude.
• Experience in the tech industry is a plus.
• Flexibility to work a rotating schedule may be required.

• Provide first-line technical support and customer service via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to software, hardware, or service configurations.
• Guide customers through product features and functionalities, offering solutions and workarounds.
• Accurately document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical problems to senior support engineers or relevant departments.
• Develop and maintain a deep understanding of the company's products and services.
• Contribute to the creation and updating of knowledge base articles and support documentation.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Ensure customer satisfaction by providing timely, professional, and effective support.
• Participate in training sessions to stay updated on product releases and support procedures.
• Assist with customer onboarding and initial setup processes where applicable.
• Adhere to all company policies and procedures regarding customer service and data privacy.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and logical thinking.
• Familiarity with CRM software and helpdesk ticketing systems.
• Basic understanding of IT concepts, software applications, or relevant industry products.
• Ability to explain technical information clearly and concisely to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work within a hybrid model, balancing office-based and remote working days.
• A genuine interest in technology and helping people.

• Provide first-line technical support to customers via email, chat, and phone.
• Troubleshoot and resolve software application issues, identifying root causes.
• Guide customers through product features, functionalities, and best practices.
• Manage and prioritize incoming support tickets, ensuring timely resolution.
• Escalate complex technical problems to appropriate internal teams (e.g., Development, QA).
• Contribute to the creation and maintenance of the customer knowledge base and FAQ documentation.
• Gather customer feedback and relay insights to product development teams.
• Ensure a high level of customer satisfaction through proactive and effective support.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Stay up-to-date with product updates, new features, and technical documentation.

• Proven experience in a customer service or technical support role, preferably in the software industry.
• Strong understanding of software applications and IT troubleshooting techniques.
• Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Patient, empathetic, and customer-centric approach.
• Strong problem-solving and analytical skills.
• Experience with SaaS products is highly desirable.
• Familiarity with (Specific software/tools relevant to the fictional client) is a plus.
• A proactive attitude towards learning and continuous improvement.

• Provide expert technical support and customer service to clients via phone, email, and ticketing systems.
• Diagnose, troubleshoot, and resolve complex software issues, ensuring timely and accurate solutions.
• Guide users through product features, functionality, and troubleshooting steps.
• Escalate critical issues to relevant departments (e.g., development, engineering) with detailed problem descriptions.
• Document all support interactions, resolutions, and recurring issues in the CRM/ticketing system.
• Develop and maintain a deep understanding of the company's software products and services.
• Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product development teams for future enhancements.
• Assist in training junior support staff and sharing best practices.
• Manage client relationships, ensuring a high level of satisfaction and retention.
• Participate in proactive customer engagement initiatives.

Sales Assistant

Location: Inverurie

Start Date: Immediate Starts Available

Pay: £ 10.00 - £ 12.21 per hour

Contract: Part time (Variety of shifts available but weekday mornings are preferable)

Greens Retail are the leading c-store chain in Scotland, having being crowned Independent Retail Chain of the Year at the Grocer Gold Awards 2018 and finalists again in 2019 as well as numerous other awards such as Scottish Local Retailer of the Year.

We continue to grow, build and innovate within existing stores primarily under the 'Greens' fascia across the East Coast of Scotland and are continually expanding into further sites. Find out more info by checking out our website

At Greens Retail, our motto is 'redefining convenience retailing' and we differentiate from others by having a mission to create an awesome customer experience, highest store standards and unrivalled local involvement. Whilst we benefit from a strong Head Office support team based in Kirkcaldy, Fife, we take great pride in allowing our teams the autonomy to build their stores as if it was their own business. Benefiting from in-store bakeries, butcheries and many other in-store concessions, we are continually looking to expand our horizons.

Greens Retail are part of the Glenshire Group, a Scottish family-owned conglomerate based in Fife. The Group operates in multiple sectors Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Pizza Hut Delivery and Frozen Drinks (Skwishee).

A Sales Assistant position at Greens Retail primarily involves replenishing stock, ensuring the highest store standards and most importantly delivering the best possible customer service. We're looking for exceptional colleagues that don't shy away from a challenge and will constantly go above and beyond to deliver one of the best convenience stores in the country. Your typical day will involve to:

• Deliver excellent customer experience by serving in a professional friendly manner
• Maintaining the highest store standards
• Create an exceptional working environment
• Ensuring stock is replenished regularly and other regular tasks completed efficiently

• National Living Wage Weekly
• Colleague discount of 10% within retail stores & Subway and 50% within our Pizza Hut delivery sites
• Refer a friend bonus
• Additional leave on length of service
• Pension with 3% employer contributions
• Be part of a young, entrepreneurial and fun team
• Prosper & flourish with the business - if you succeed, we succeed
• Ample opportunity to learn and grow, with career progression opportunities within retail or wider group businesses

• Food Retail Experience= preferred
• Great attitude and team working skills= 100%
• Experience is preferred though not essential as full training will be provided.

Beyond this, it is essential you have a willingness to deliver , are passionate about retail and have a strong attention to detail .

• We are looking for the ideal candidate to start ASAP.
• Please submit your CV here and we'll be in touch