383 Sales Assistant jobs in Aberdeen

• Greet and welcome customers in a warm and professional manner.
• Provide expert advice and styling recommendations to customers, ensuring a personalized shopping experience.
• Build and maintain lasting relationships with clients through proactive follow-up and personalized communication.
• Achieve and exceed personal sales targets and contribute to the team's overall objectives.
• Maintain a thorough knowledge of current fashion trends and the brand's heritage and collections.
• Assist with visual merchandising, ensuring the store is presented to the highest standards.
• Handle customer inquiries and resolve any issues promptly and efficiently.
• Process sales transactions accurately using the store's POS system.
• Contribute to a positive and collaborative team environment.

• Proven experience in luxury retail sales, preferably within the fashion industry.
• Exceptional interpersonal and communication skills, with the ability to engage confidently with diverse clientele.
• A strong understanding of fashion and luxury goods.
• Excellent sales and negotiation skills.
• A results-oriented approach with a track record of meeting sales targets.
• Ability to work effectively as part of a team.
• Flexibility to work varied shifts, including weekends and holidays.
• Impeccable presentation and a polished demeanor.

• Engage with clients to understand their personal style and fashion needs, offering expert advice and personalized recommendations.
• Curate and present merchandise in an aesthetically pleasing manner, aligning with the boutique's brand image.
• Drive sales by building and nurturing strong, long-term relationships with a diverse clientele.
• Achieve and exceed individual sales targets and contribute to the overall store performance.
• Maintain an in-depth knowledge of current fashion trends, designer collections, and product details.
• Process transactions efficiently and accurately, including sales, returns, and exchanges.
• Assist with inventory management, including receiving new stock, visual merchandising, and stocktakes.
• Handle customer inquiries and resolve issues with professionalism and discretion.
• Represent the brand with elegance and uphold the highest standards of service.
• Contribute to a positive and collaborative team environment.

• Proven track record in luxury retail sales, preferably within high-end fashion.
• Exceptional communication, interpersonal, and clienteling skills.
• A strong passion for and knowledge of the fashion industry, including current trends and designers.
• Experience in visual merchandising and maintaining store presentation standards.
• Ability to work effectively in a team and independently.
• Proficiency in point-of-sale (POS) systems and inventory management.
• A proactive and results-oriented approach to sales.
• Impeccable personal presentation and a professional demeanor.
• Flexibility to work retail hours, including weekends and occasional evenings.

A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met.

The role will involve answering the telephones, processing customer orders and placing purchase orders with suppliers; expediting orders on a daily basis and producing reports as requested. The successful candidate will also be responsible for maintaining ePro which includes building catalogues with product details and creating logins for new users.

Candidates should be capable of working in a busy office environment with the ability to meet demanding targets within tight deadlines. Therefore the candidate must have good attention to detail to ensure accurately at all times. They should also be able to demonstrate good customer service, and have experience of working with Microsoft packages.

This role would be open to Graduates/School Leavers who are looking to start their career in an office environment and the role builds a good foundation for employees to progress within the company.

8020

80:20 Procurement Services Limited are a Consultancy and Supply & Distribution Company and have developed a unique business model that delivers added value for clients in a marketplace where customer service is critical. With over 70 years experience in strategic procurement and supply chain management 80:20 understands market requirements and is a leader in innovative supply solutions.

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatm.

WHJS1_UKTJ

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer complaints, aiming for first-contact resolution.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and report trends in customer inquiries and feedback.
• Adhere to company service standards and quality guidelines.
• Contribute to team goals and objectives.
• Proactively identify opportunities to enhance the customer experience.
• Participate in ongoing training and development sessions.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in customer service, call centre, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems and customer support tools is an advantage.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for providing excellent customer service.

• Lead, train, and motivate a team of customer service representatives to achieve performance targets.
• Monitor and analyze customer interactions across various channels (phone, email, chat, social media) to ensure quality and efficiency.
• Develop and implement customer service policies, procedures, and training programs.
• Handle escalated customer issues and complaints, resolving them effectively and efficiently.
• Identify trends in customer feedback and work with other departments to implement improvements.
• Manage team schedules, workload distribution, and performance reviews.
• Ensure compliance with company standards and service level agreements (SLAs).
• Contribute to the development of customer service strategies and initiatives.
• Foster a positive and customer-centric team culture.
• Utilize CRM software and other customer service tools to manage interactions and track performance.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM systems and customer support software.
• Ability to analyze data and generate reports on team performance and customer satisfaction.
• Strong organizational and time-management skills.
• Ability to work effectively both independently and as part of a hybrid team.
• A passion for delivering outstanding customer experiences.