2,360 Sales Lead Manager jobs in the United Kingdom

Sales Strategy & Operations Lead

London, London Snap Inc.

Posted 19 days ago

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Job Description

Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
We're looking for a Sales Strategy & Operations Lead to join Team Snapchat! The mission of the Sales Operations Strategy group is to maximise ads business growth and performance by being the objective, trusted partner to Leadership - through strategic planning, cross-functional collaboration and operational excellence. You'll partner with Sales and cross-functional teams (i.e. Product Marketing, Finance, etc.) to set strategy, generate impactful insights, provide recommendations and manage commercial execution-oriented initiatives.
Working from our London, you'll directly support the regional teams in efforts to amplify revenue, improve sales productivity, set business rhythm and operations, and directly shape the future of the Snapchat experience for advertisers.
What you'll do:
+ Work closely with the General Manager of the UK market and more broadly with the EMEA Leadership team to identify, define, launch and operationalise strategic initiatives.
+ Identifying areas of market opportunity and gaps in order to prioritise customer segments accordingly
+ Deploying data-driven resourcing strategies, inclusive of aligning team structures and responsibilities to the Sales team's strategy and operating model
+ Pinpointing revenue blockers and working cross-functionally to resolve them
+ Surfacing cross-sell and upsell opportunities to the Sales team, evaluate impact
+ Develop collaborative relationships with key stakeholders across the company and represent the market and/or Sales Operations in cross-functional/leadership discussions
+ Establish and embed critical metrics to guide and evaluate sales team behaviours
+ Develop and package recommendations for communication to Sales Managers and leadership
+ Establish and support a unified go to market strategy across UK
+ Develop and maintain accurate revenue forecasts.
+ Collaborate with finance and sales leadership to align revenue projections.
+ Analyze variance between actual and forecasted revenue.
+ Revenue insights & trends: Transforming raw revenue data into actionable insights through accurate reports and analysis of trends.
Knowledge, Skills & Abilities
+ Best-in-class partnership with Sales and cross-functional teams, including an ability to navigate complex discussions, challenge stakeholders respectfully and manage disagreement effectively
+ Experience approaching problems using a structured, analytical mindset, providing practical business insights from data, with strong business acumen and judgment
+ Ability to launch and drive org-wide adoption of changes to strategy and operational processes
+ Proficiency in developing clear and compelling recommendations with follow through on execution once recommendations are adopted
+ Strong proficiency in excel/Google Sheets with demonstrated experience in building models to solve business problems end-to-end
+ Excellent verbal and written communication skills suited for audiences ranging from customers to sales teams to Snap's business executives
+ Ability to initiate and drive projects to completion with minimal guidance
+ Proven project management capability with expertise in planning, executing, and overseeing projects to ensure timely delivery, while effectively coordinating cross-functional teams and maintaining clear communication throughout the project lifecycle.
Minimum qualifications
+ Master's degree or equivalent preferred
+ 7+ years experience working in Sales Operations, Management Consulting or other similar functions
+ Fluency in English
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
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Sales Strategy Business Partner, EMEA

London, London Korn Ferry US

Posted 27 days ago

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Permanent
About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Rewards and Benefits

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Job description

Job Summary:

We are seeking a highly analytical, strategic, and collaborative Strategy & Operations Business Partner to support Korn Ferry Digital's EMEA Commercial Team. This role will be instrumental in driving go-to-market (GTM) strategy, optimizing revenue operations, and supporting data-driven decision-making for the growth of the EMEA business. You'll partner closely with Sales, Customer Success, Marketing, Finance, and Product to ensure our GTM teams are aligned, efficient, and scaling effectively.
Key Responsibilities:
Strategic Planning & Insights

  • Collaborate with Sales leadership to define and execute GTM strategies, annual planning, and quarterly business reviews.
  • Provide strategic recommendations to improve revenue growth, customer retention, and operational efficiency.
  • Drive the operational cadence of EMEA Commercial leadership, including forecast calls, pipe reviews, performance management, & tracking of GTM initiatives.
  • Support territory design, segmentation, coverage modeling, and resource planning.
Revenue & Performance Analytics
  • Monitor and analyze performance metrics (pipeline, bookings, churn, expansion, NRR).
  • Develop dashboards and reports to surface key insights to stakeholders.
  • Conduct win/loss, churn, and retention analysis to identify areas for improvement.
Operational Excellence
  • Drive process improvements across the sales (e.g., pipe generation, deal execution, system use, QBRs).
  • Partner with RevOps, Finance, and Enablement teams to streamline systems, tools, and processes.
  • Lead or support strategic initiatives such as pricing changes, sales plays, or customer lifecycle programs.
Stakeholder Partnership
  • Act as a trusted advisor to GTM leaders, providing objective insights and support for data-driven decisions.
  • Ensure alignment between Sales, Customer Success, and cross-functional teams.
  • Help create scalable frameworks for communication, forecasting, and performance reviews.
Qualifications:
  • Experience in strategy, sales operations, business operations, management consulting, or similar.
  • Experience working with Sales teams in a B2B SaaS or tech environment.
  • Strong analytical skills; advanced Excel/Google Sheets, CRM (Salesforce), and BI tools (Looker, Tableau, etc.).
  • Excellent project management and cross-functional collaboration skills.
  • Strategic thinker with the ability to dive deep into data and operational details.
  • MBA or similar advanced degree a plus, but not required.
Preferred Skills:
  • Familiarity with GTM tech stack (e.g., Salesforce, Gainsight, Clari, Outreach).
  • Experience supporting Sales operations (e.g., planning, execution, special projects).
  • Experience working across multiple business dimensions - solutions, regions, lines of business.
  • Comfort working in a fast-paced, high-growth environment with changing priorities.
Success Metrics:
  • Increased sales productivity and quota attainment
  • Clear and actionable performance insights shared regularly
  • Scalable processes adopted across GTM teams
  • Strong, trusted partnerships with Sales and CS leadership

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Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

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Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

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EMEA Sales Strategy Planning & Operations Lead

London, London Meta

Posted 1 day ago

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**Summary:**
Meta is seeking a highly strategic, quantitative, process and detail-oriented business leader to join the EMEA Sales Strategy Planning & Operations team. This is an exciting opportunity to part of a global team and drive and execute on go-to-market strategy in partnership with Sales leaders within Meta's business.The mission of the Sales Strategy Planning & Operations group is to drive efficient revenue growth and product adoption by aligning business to monetization priorities and transforming our business into a data-driven organization. This role will support multiple in-market sales teams including Gaming (EMEA wide) and one other country (to be defined), acting as a member of market operations leadership and working closely with Business / Country Directors on a daily basis.The ideal candidate will be passionate about Meta, intellectually curious and a fast learner, be experienced at working independently under ambiguity, whilst keeping focused on high impact projects. You should be a proven collaborator, have demonstrated stakeholder and change management experience, advanced analytical skills (advanced Excel + SQL skills mandatory) and advanced business acumen.
**Required Skills:**
EMEA Sales Strategy Planning & Operations Lead Responsibilities:
1. Data driven business insights: Lead business reviews. Drive impactful analyses on major revenue and product trends, including revenue performance, product adoption, leading revenue indicators, productivity and sales effectiveness which inform executives and management of revenue upside opportunity and risks as well as strategic priorities progress to take proactive actions on. Data analytics and insight are developed through a variety of tools including Tableau, SQL and demand a high proficiency in Excel
2. Operating Cadence/ Rhythm of business: Execute on standard cadence of operations (e.g., goal-setting, revenue review, key accounts reviews). Drive operational rigour in the sales organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Identification of operational improvements based on review of current processes
3. Planning and Go-to-market design: Design and flawlessly execute on an annual planning process in partnership with key cross-functional partners, drive thoughtful strategy and resource budgeting plans (e.g., headcount) across teams. Collaborate on go to market design decisions including portfolio management, segmentation and organisational design
4. Strategic projects and initiatives: Identify and drive critical projects and strategic initiatives to support revenue growth. Translate global initiatives to regional level and help drive corporate alignment. Develop projects at regional level that have potential to scale at a global level
5. Stakeholder Management and Strategic Partnership: Maximize business performance by being the objective and trusted partner to the sales organization. Develop effective collaborative relationships across SSP&O teams to drive analytical and/or planning initiatives
**Minimum Qualifications:**
Minimum Qualifications:
6. Approximately 7+ years' relevant experience leading strategy and operations projects in a consulting environment, corporate strategy/operations team, quantitative field (e.g. investment banking, PE/VC) or similar tech company
7. Proficiency in extracting and manipulating data using SQL for running data analysis and building quantitative models
8. Problem-solving and analysis skills, with proven experience solving complex and wide-ranging business problems (commercial, operational, organisational)
9. Demonstrable experience leading and influence stakeholders of all levels of seniority, with proven success in communicating/ presenting effectively
10. EITHER a BA/BS degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Mathematics, Information Systems, etc.) OR equivalent relevant practical experience
**Preferred Qualifications:**
Preferred Qualifications:
11. MBA or graduate degree in an analytical field
12. Demonstrable Excel, SQL and Powerpoint skills
13. Experience working in or with Digital media, internet or technology industry
**Industry:** Internet
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Manager, Sales Strategy and Distribution - United Kingdom LHR

London, London American Airlines

Posted 5 days ago

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**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
As the Manager, Sales Strategy and Distribution, you will drive strategic initiatives across the EMEA region, overseeing sales strategy development and the advancement of our distribution agenda. This role is pivotal in aligning regional sales goals with global priorities, fostering cross-functional collaboration, and leading a team of analysts to support business growth.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Lead and execute regional sales strategy initiatives across EMEA in alignment with global priorities.
+ With close coordination with the Distribution team, develop and implement strategies to further American's distribution objectives in EMEA.
+ Oversee a team of 2-4 analysts, providing coaching, guidance, and professional development.
+ Collaborate closely with internal stakeholders across Sales, Revenue Management, Digital, and Distribution.
+ Work closely with joint business airline partners to support corporate and agency sales planning, performance tracking, and strategic account initiatives.
+ Analyze market trends, performance data, and competitor activities to inform strategic decisions.
+ Manage internal reporting processes and provide insights to senior leadership on regional progress.
+ Drive adoption and education around new sales technologies and distribution capabilities.
+ Work in close partnership with joint business and alliance carriers to ensure aligned commercial strategies.
+ Represent American Airlines in external meetings with key partners and industry stakeholders
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ Bachelor's degree in Business, Economics, Marketing, Aviation, or a related field; Master's degree (MBA or similar) preferred.
+ 5+ years of experience in commercial strategy, sales planning, distribution, or related roles within the airline or travel industry.
+ Proven experience managing or mentoring teams, with strong people leadership and development skills.
+ Deep understanding of airline distribution models, including NDC, GDS, and modern retailing trends.
+ Strong analytical and strategic thinking skills; able to synthesize complex data into actionable insights.
+ Demonstrated ability to lead cross-functional initiatives and collaborate across global, matrixed organizations.
+ Excellent communication and presentation skills; comfortable engaging with senior leadership and external partners.
+ Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
+ Experience working in or with international markets, especially across EMEA, with cultural fluency and adaptability.
+ Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) is a plus.
+ Willingness to travel internationally as required.
**Essentials**
+ Strong leadership and motivation skills
+ Strong commercial acumen
+ Extensive business to business experience in both online and offline sales environments
+ Superior organizational / planning, analytical and problem solving skills
+ Broad experience with leading a diverse multi-cultural team and demonstrated success in adapting to different cultural environments
+ Proactive business professional that thrives on challenging the status quo
+ Ability to work independently and across different cultures
+ Excellent strategic and analytical skills
+ Strong administrative, negotiation and interpersonal skills
+ Demonstrate sound judgment and decision-making ability
+ Self-motivated, and possess a positive attitude
+ Position requires high flexibility and the ability to handle multiple priorities simultaneously
+ Thorough knowledge of airline / travel industry and AA product / destinations
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
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Sales Manager - Team Lead - Energy - Solar - Renewables

Coventry, West Midlands £55000 - £60000 Annually hireful

Posted 1 day ago

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Job Description

permanent

Want to join a company with an established presence and highly recognised brand in the growing renewables sector? Work on consultative deals / projects regarding Solar Panels and renewable heating? Do you have experience of leading small sales teams or sales management? Then we could have the role for you .

Role Sales Manager - Renewables / Solar

Salary - 60K + commission + Car Allowance (4650) + Pension 5%

Location - Coventry (2 days office)

Why apply?

  • Lead a small, motivated team of 2 while still driving your own sales.

  • Be at the forefront of renewable energy and solar consultancy.

  • Shape entry into exciting new and emerging markets.

  • Play a key role in delivering ambitious 5-year growth plans.

The role:
We’re looking for a dynamic, consultative Sales Manager who thrives on closing deals and leading from the front. Around 80% of your time will be spent on personal sales activity, with 20% dedicated to coaching and inspiring your team. You’ll build strong client relationships, exceed targets, and help expand our presence in both established and new markets.

What you’ll bring:

  • Proven track record in solution-based sales (ideally energy/technical).

  • Experience leading or coaching a small team.

  • Strong communication and relationship-building skills.

  • Passion for renewables and driving change in the energy sector

  • Any experience of selling into the Agricultural, Foods or Haulage sector would be beneficial. 

Ready to make your mark in a fast-changing, future-focused industry?


Apply today and power up your sales career.

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Sales Manager - Team Lead - Energy - Solar - Renewables

CV1 Coventry, West Midlands hireful

Posted 1 day ago

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Job Description

full time

Want to join a company with an established presence and highly recognised brand in the growing renewables sector? Work on consultative deals / projects regarding Solar Panels and renewable heating? Do you have experience of leading small sales teams or sales management? Then we could have the role for you .

Role Sales Manager - Renewables / Solar

Salary - 60K + commission + Car Allowance (4650) + Pension 5%

Location - Coventry (2 days office)

Why apply?

  • Lead a small, motivated team of 2 while still driving your own sales.

  • Be at the forefront of renewable energy and solar consultancy.

  • Shape entry into exciting new and emerging markets.

  • Play a key role in delivering ambitious 5-year growth plans.

The role:
We’re looking for a dynamic, consultative Sales Manager who thrives on closing deals and leading from the front. Around 80% of your time will be spent on personal sales activity, with 20% dedicated to coaching and inspiring your team. You’ll build strong client relationships, exceed targets, and help expand our presence in both established and new markets.

What you’ll bring:

  • Proven track record in solution-based sales (ideally energy/technical).

  • Experience leading or coaching a small team.

  • Strong communication and relationship-building skills.

  • Passion for renewables and driving change in the energy sector

  • Any experience of selling into the Agricultural, Foods or Haulage sector would be beneficial. 

Ready to make your mark in a fast-changing, future-focused industry?


Apply today and power up your sales career.

This advertiser has chosen not to accept applicants from your region.

Sales Manager - Team Lead - Energy - Solar - Renewables

CV4 8UW Coventry, West Midlands Hireful

Posted 1 day ago

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Job Description

permanent

Want to join a company with an established presence and highly recognised brand in the growing renewables sector? Work on consultative deals / projects regarding Solar Panels and renewable heating? Do you have experience of leading small sales teams or sales management? Then we could have the role for you .

Role Sales Manager - Renewables / Solar

Salary - 60K + commission + Car Allowance (4650) + .





WHJS1_UKTJ

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About the latest Sales lead manager Jobs in United Kingdom !

Business Development

Pedmore, West Midlands Four Squared Recruitment Ltd

Posted 4 days ago

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Job Description

permanent
Business Development & Marketing Executive
£DOE+ commission

Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their  business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
  • Identify and engage new business opportunities
  • Create and deliver digital marketing campaigns
  • Manage CRM and lead tracking
  • Support client retention and upselling
  • Represent the firm at events and networking sessions
What We’re Looking For:
  • Experience in business development or marketing (professional services a plus)
  • Strong research, content creation, and digital skills
  • Confident communicator with a commercial mindset
  • Results-driven, hands-on, and great with people
If you’re ready to take ownership, drive growth, and make a real impact—we want to hear from you.
Apply today and help shape the future of Lewis Smith Accountants.
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Business Development

Pedmore, West Midlands Four Squared Recruitment Ltd

Posted 9 days ago

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Job Description

full time
Business Development & Marketing Executive
£DOE+ commission

Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their  business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
  • Identify and engage new business opportunities
  • Create and deliver digital marketing campaigns
  • Manage CRM and lead tracking
  • Support client retention and upselling
  • Represent the firm at events and networking sessions
What We’re Looking For:
  • Experience in business development or marketing (professional services a plus)
  • Strong research, content creation, and digital skills
  • Confident communicator with a commercial mindset
  • Results-driven, hands-on, and great with people
If you’re ready to take ownership, drive growth, and make a real impact—we want to hear from you.
Apply today and help shape the future of Lewis Smith Accountants.
This advertiser has chosen not to accept applicants from your region.

Business Development Manager,Business Development,Premium Support

London, London Amazon

Posted 20 days ago

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Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.



AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.

AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.

Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.

As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.



Key job responsibilities

Customer & Market Engagement:

Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).

Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.

Solution Adoption & Expansion:

Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.

Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.

Data-Driven Strategy & ROI Analysis:

Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.

Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.

Estimate the ROI of Support investments and design initiatives to maximize business outcomes.

Commercial Innovation & Experimentation:

Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.

Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.

Field & Partner Enablement:

Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.

In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.

Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.

Sales & Business Development Execution:

Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.

Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.



About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.



Basic Qualifications

- 6+ years of developing, negotiating and executing business agreements experience

- 6+ years of professional or military experience

- 6 + years of experience in a role focused on creating and implementing organizational strategies.

- Bachelor's degree

Preferred Qualifications

- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.

- Experience interpreting data and making business recommendations

- Experience identifying, negotiating, and executing complex legal agreements

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience managing programs across cross functional teams, building processes and coordinating release schedules



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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