58 Sales Operations jobs in the United Kingdom
Sales Operations Administrator
Posted 1 day ago
Job Viewed
Job Description
Sales Operations Administrator
Providing operational support to the Sales team in dealing with all new and existing agents across all the Barbon agents to retain and grow the customer base.
To represent Let Alliance and HomeLet as the leader of lettings and to ensure all customers feel valued by the team consistently delivering a high level of service to agreed service levels.
Provide support to Key agent groups and the GAM agent segment by owning and completing phone, training and email activities.
Provides support in the retention of the Barbon agent base by following the agent retention process and completing relevant activities to retain the agent base.
Completion of required of any Sales tasks and activities that supports the wider sales team in all sales activities.
Providing initial support to telephone/online new agent enquires and follows the new agent on boarding process by following the third party engagement process for all new agents ensuring a smooth transition into the Barbon group in accordance with FCA requirements and internal policies and procedures.
Complete monitoring activities by following internal policies and procedures.
- Manage incoming enquiries via both telephone and email channels for new and existing agents. li>Manage and own all incoming enquiries via both telephone and email channels for all existing Key and GAM agents across the group.
- Work closely with all roles within the Sales team and conduct ad-hoc sales activity where agreed by your line Manager.
- Take responsibility for customer contact strategy, retention, engagement and loyalty within the Key and GAM agent segments across the group.
- Provide information & training on none and FCA regulated insurance products in a non-advised manner to enable customers to reach informed decisions to purchase.
- Manage the retention and monitoring of agent retention across the sales team by completing all required retention activity ensuring customer losses are kept to a minimum and identified agents at risk are escalated accordingly.
- Process agent pricing deals via the Salesforce system – Ensuring full audit trial is evidenced. < i>Support the business in performing their first line duties and participate actively as a member of the team, maintaining a strong assurance culture following appropriate procedures to monitor and control risk and to ensure compliance with all relevant policies and regulations.
- Ensure agent monitoring inbox is monitored and responded to in accordance with SLA.
- Perform required due diligence for all Barbon agents, both at the initial set up and on an ongoing basis, within the guidelines specified by policy and regulation, ensuring that service levels are adhered to.
- Ensure that any breaches identified for agents or within the Barbon sales teams are raised correctly and dealt with through to satisfactory closure.
- To report immediately all risks identified within the team, all incidents/breaches/loss events and near miss reports of which they become aware and any significant issues of irreconcilable dispute with the line management.
- Operate compliantly with relevant FCA regulations and procedures.
- Take ownership of Complaints and grumbles – investigating and resolving queries and issues raised whilst driving change. < i>Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach whilst supporting a robust audit trail and updating of the Salesforce CRM system.
- To demonstrate detailed knowledge of current market conditions and competitors in the lettings industry to support business strategies.
As well as a competitive salary we also offer the following benefits
- Annual option to buy additional holidays
- Death in service benefit x4 salary
- Company pension scheme
- Enhanced maternity & paternity leave
- Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- Volunteering day
- Free Parking
#HP
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Sales Operations Executive
Posted 6 days ago
Job Viewed
Job Description
Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm
Salary: 24,000 + Commission OTE 35K
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with excellent organisational skills and a collaborative approach to working across teams. We'd love to hear from you if you thrive in a dynamic environment and enjoy being part of a business that makes a real impact.
The role:
* Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
* Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
* Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
* Answer inbound customer calls, providing a professional and helpful first point of contact.
* Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
* Confident and proactive, with a positive, can-do attitude.
* Quick to pick up the phone and handle challenges head-on.
* Strong listener with great attention to detail.
* Eager to learn and excel.
* Sales or contact centre background is a bonus.
* Organised, reliable, and comfortable with admin tasks.
* Understands the value of great customer service.
* A team player who communicates clearly and works well with others.
Why join us?
If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and run daily operations smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Sales Operations Manager
Posted 9 days ago
Job Viewed
Job Description
Sales Operations Manager - Based Milton Keynes
Basic salary up to £80,000 depending on experience, company car, annual profit share, private medical with family cover, pension, 33 days holiday, laptop, mobile and excellent career development.
My client is a cable and data networking product supplier for data installers for the enterprise networking market. They are now seeking an experienced Sales Operations Manager to lead their sales into the data installer market, and as such, you will have experience of working within this industry.
As a Sales Operations Manager you have experience of working in the cable and data solutions industry and be self-motivated entrepreneurial individual with proven experience of maximising sales growth, operational efficiency, cost control measures, sales, margin, profit and loss. The long-term aim of this role would be to develop your career in General Management.
As a Sales Operations Manager, you will be commercial astute, result orientated with a passion for success with experience of developing and nurture long-term relationships with customers and suppliers to secure new business opportunities whilst driving sales growth.
As a Sales Operations Manager you will initially shadow, support and learn from established Business Managers within the wider group, whilst actively engaging and leading specific projects and at the same time gain an understanding of the overall business processes to eventually take full control of the Milton Keynes operation.
Candidate Skills
- Sales, Operations, Account Management skills li>Excellent interpersonal, written, presentation and negotiation skills
- Commercially astute, analytical and highly numerate
- Inquisitive by nature to bring new development ideas and identify opportunities to “add value”
- P&L (Profit & Loss) accountability
- MS Office Suite (Word, Excel, Outlook, PowerPoint) and use of CRM System
Duties
- You will develop and deliver the business’s sales and marketing strategy < i>Develop effective relationships with key customers
- Take responsibility for product range extension, procurement, pricing, promotional activity and distribution development
- Manage and appropriately direct and develop the skills of your team
- Generate new customer segments to increase sales
- Recruit and motivate talented personnel for the business
- Look at the wider market to identify opportunities for new products as appropriate
- Ensure safe and compliant H&S, Logistics and HR functions within the business
- Represent the business on commercial issues with external bodies as appropriate
Sales Operations Coordinator
Posted 14 days ago
Job Viewed
Job Description
A well-established brand in the food industry is seeking a Sales Operations Coordinator to join their commercial team.
Client Details
This hybrid role offers exposure to cross-functional departments, involvement in strategic projects, and the chance to support national retail accounts through operational excellence.
Description
Key Responsibilities
- Provide administrative and reporting support to the sales team
- Attend and contribute to meetings across commercial, supply chain, and marketing functions
- Prepare materials for customer meetings, trade events, and internal briefings
- Act as liaison between internal teams and third-party field sales partners
- Maintain trackers, promotional invoices, and retailer submission forms
- Support development projects and process improvements
Profile
Ideal Candidate Profile
- Highly organised with excellent attention to detail
- Strong communicator with a proactive, commercially aware mindset
- Proficient in Microsoft Office and confident with data analysis
- Experience in FMCG, retail, or account/channel management is desirable
Job Offer
Compensation & Benefits
- Competitive salary aligned with experience and market standards
- 27 days annual leave plus bank holidays
- Private healthcare coverage
- Pension scheme and life assurance
- Access to company products-including pizza and cake
Work Environment
- Hybrid working model with office presence in Leeds as per company policy
- Opportunities for travel to the Leeds Head Office, Leyland production site, and external customer locations
- Collaborative, fast-paced culture with a strong focus on personal development and cross-functional teamwork
Career Development
- Exposure to commercial, supply chain, and marketing teams
- Involvement in strategic projects and process improvement initiatives
- Support for training, upskilling, and ad hoc development projects
Sales Operations Analyst
Posted 14 days ago
Job Viewed
Job Description
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE
Job Purpose
Our client is seeking a detail-oriented and analytical Sales Operations Analyst to optimise the sales processes, systems, and reporting. This role will be instrumental in enabling the sales and business development function to perform at its best, by ensuring accurate data, actionable insights, and efficient workflows.
The ideal candidate will be highly organised, confident working with data and systems, and comfortable collaborating across sales, marketing, data, delivery, and finance teams.
Key Responsibilities
- Optimise and scale sales processes. li>Maintain accurate and complete sales pipeline data.
- Deliver regular performance reports and dashboards.
- Analyse conversion rates, sales cycles, and trends to provide insights.
- Own and manage the CRM system, ensuring correct usage and data integrity.
- Provide insights and collaborate with sales, account management, and marketing.
- Train teams on CRM best practices.
- Implement improvements, automations, and integrations.
- Support rollout of new sales tools and systems.
- Develop sales forecasts and revenue projections.
- Provide data-driven insights for commercial strategy.
- Track lead sources and marketing attribution to measure ROI.
- Deliver actionable insights to support opportunity follow-up.
- Create sales playbooks, templates, and resources.
- Conduct market analysis and identify new opportunities.
- Onboard and train new sales team members.
- Support smooth handovers between sales and delivery teams.
- Work with marketing on lead management and campaign reporting.
- Partner with finance on pricing, revenue, and margin analysis.
- Collaborate with delivery, data, and innovation teams on company-wide initiatives.
Personal Specification
- Experience in sales operations, business operations, or a commercial analyst role
- Proven experience designing and implementing data integration and automation projects
- Proficiency with CRM systems (Dynamics)
- Strong working knowledge of Power BI, Excel, and/or automation tools like Power Automate
- Strong proficiency in Python, SQL, DAX, and Power Query (M language)
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication skills, able to work effectively across teams.
- Excellent organisation skills and attention to detail
Sales Operations Analyst
Posted 14 days ago
Job Viewed
Job Description
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE
Job Purpose
Our client is seeking a detail-oriented and analytical Sales Operations Analyst to optimise the sales processes, systems, and reporting. This role will be instrumental in enabling the sales and business development function to perform at its best, by ensuring accurate data, actionable insights, and efficient workflows.
The ideal candidate will be highly organised, confident working with data and systems, and comfortable collaborating across sales, marketing, data, delivery, and finance teams.
Key Responsibilities
- Optimise and scale sales processes.
- Maintain accurate and complete sales pipeline data.
- Deliver regular performance reports and dashboards.
- Analyse conversion rates, sales cycles, and trends to provide insights.
- Own and manage the CRM system, ensuring correct usage and data integrity.
- Provide insights and collaborate with sales, account management, and marketing.
- Train teams on CRM best practices.
- Implement improvements, automations, and integrations.
- Support rollout of new sales tools and systems.
- Develop sales forecasts and revenue projections.
- Provide data-driven insights for commercial strategy.
- Track lead sources and marketing attribution to measure ROI.
- Deliver actionable insights to support opportunity follow-up.
- Create sales playbooks, templates, and resources.
- Conduct market analysis and identify new opportunities.
- Onboard and train new sales team members.
- Support smooth handovers between sales and delivery teams.
- Work with marketing on lead management and campaign reporting.
- Partner with finance on pricing, revenue, and margin analysis.
- Collaborate with delivery, data, and innovation teams on company-wide initiatives.
Personal Specification
- Experience in sales operations, business operations, or a commercial analyst role
- Proven experience designing and implementing data integration and automation projects
- Proficiency with CRM systems (Dynamics)
- Strong working knowledge of Power BI, Excel, and/or automation tools like Power Automate
- Strong proficiency in Python, SQL, DAX, and Power Query (M language)
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication skills, able to work effectively across teams.
- Excellent organisation skills and attention to detail
Sales Operations Analyst
Posted 14 days ago
Job Viewed
Job Description
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE
Job Purpose
Our client is seeking a detail-oriented and analytical Sales Operations Analyst to optimise the sales processes, systems, and reporting. This role will be instrumental in enabling the sales and business development function to perform at its best, by ensuring accurate data, actionable insights, and efficient workflows.
The ideal candidate will be highly organised, confident working with data and systems, and comfortable collaborating across sales, marketing, data, delivery, and finance teams.
Key Responsibilities
- Optimise and scale sales processes. li>Maintain accurate and complete sales pipeline data.
- Deliver regular performance reports and dashboards.
- Analyse conversion rates, sales cycles, and trends to provide insights.
- Own and manage the CRM system, ensuring correct usage and data integrity.
- Provide insights and collaborate with sales, account management, and marketing.
- Train teams on CRM best practices.
- Implement improvements, automations, and integrations.
- Support rollout of new sales tools and systems.
- Develop sales forecasts and revenue projections.
- Provide data-driven insights for commercial strategy.
- Track lead sources and marketing attribution to measure ROI.
- Deliver actionable insights to support opportunity follow-up.
- Create sales playbooks, templates, and resources.
- Conduct market analysis and identify new opportunities.
- Onboard and train new sales team members.
- Support smooth handovers between sales and delivery teams.
- Work with marketing on lead management and campaign reporting.
- Partner with finance on pricing, revenue, and margin analysis.
- Collaborate with delivery, data, and innovation teams on company-wide initiatives.
Personal Specification
- Experience in sales operations, business operations, or a commercial analyst role
- Proven experience designing and implementing data integration and automation projects
- Proficiency with CRM systems (Dynamics)
- Strong working knowledge of Power BI, Excel, and/or automation tools like Power Automate
- Strong proficiency in Python, SQL, DAX, and Power Query (M language)
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication skills, able to work effectively across teams.
- Excellent organisation skills and attention to detail
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Sales Operations Manager
Posted 14 days ago
Job Viewed
Job Description
We are seeking an experienced Sales Operations Manager to lead and coach a team of Business Development Executives ensuring they're equipped to hit daily, weekly, and monthly sales targets. You'll be hands on in developing the teams' skills, identifying areas for growth, and driving performance through regular coaching.
Benefits:
- Competitive salary, commission scheme and performance incentives
- Employer-contributed pension scheme
- Life assurance cover
- BUPA Healthcare plan
- Perkbox membership
- 23 days + bank holidays
As the Sales Operations Manager, you will be responsible for:
- Lead, coach and motivate your team to achieve sales targets
- Monitoring performance through weekly reviews, providing constructive feedback to the team
- Identifying skills gaps and deliver tailored training
- Take action to address performance issues when needed
The successful Sales Operations Manager will have the following related skills / experience:
- Minimum of 2 years' experience in a business environment
- Proven background in B2B sales and team management
- A confident communicator
- Proactive, organised and great at managing time and priorities
Sales Operations Executive
Posted 14 days ago
Job Viewed
Job Description
Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm
Salary: 24,000 + Commission OTE 35K
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:
* Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
* Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
* Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
* Answer inbound customer calls, providing a professional and helpful first point of contact.
* Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
* Confident and proactive, with a positive, can-do attitude.
* Quick to pick up the phone and handle challenges head-on.
* Strong listener with great attention to detail.
* Eager to learn and excel.
* Sales or contact centre background is a bonus.
* Organised, reliable, and comfortable with admin tasks.
* Understands the value of great customer service.
* A team player who communicates clearly and works well with others.
Why join us?
If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes, this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Sales Operations Manager
Posted 14 days ago
Job Viewed
Job Description
This will be a strategic and hands-on Sales Ops role to lead and optimize the sales processes, technology and performance insights as the business grows further. This is a newly dedicated hire due to growth.
This role will reduce friction and introducing efficiency and scalability to the sales process so that the sales team succeed in their activities. You will own the sales technology ecosystem, optimising the existing tech and looking for ways to bring in modern tools to enable growth.
You will deliver analytics through pipeline and funnel analysis, success and loss reporting and identify trends to inform decisions
Key Areas:
- Sales Process Optimisation:
- Streamlining and Optimising Sales Tools
- Pipeline and Funnel Analysis
- Performance Insights
- Cross-functional Collaboration
- Data Integrity & Governance
- Experience in sales operations or revenue operations,
- Ideally within a B2B SaaS or high-growth tech environment.
- Proven expertise in HubSpot CRM and Gong
- Expertise in sales processes, funnel management, and performance metrics.
- Strong analytical and problem-solving skills
- Experience supporting sales forecasting, pipeline reviews, and cross-functional revenue planning.
- Excellent communication and collaboration skills
- Strong project management capabilities
The will be based in Manchester City Centre, with 4 days onsite 1 day remote working + other flexibility for remote when needed. This comes with an excellent benefits package, culture and the office is walkable in minutes from most tram/train networks.
For more information please get in touch