17 Salon Management jobs in the United Kingdom

Senior /Associate Retail Property Management Surveyor

Greater London, London £50000 - £65000 Annually Joshua Robert Recruitment

Posted 1 day ago

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Job Description

part time
A leading real estate consultancy is seeking an experienced Senior Surveyor to join its Retail Property Management team. This role offers the chance to take responsibility for a diverse commercial portfolio, including major shopping centres and retail parks across the UK.

This is a high-profile client-facing position with excellent scope for progression, hybrid working, and strong professional support.
Key Responsibilities:
  • Day-to-day management of large retail and leisure assets
  • Building and maintaining relationships with institutional fund clients
  • Overseeing a team of property managers, administrators, and site staff
  • Preparing detailed client reports and managing service charge budgets
  • Ensuring tenant compliance with lease obligations
  • Supporting lettings, rent reviews, and value enhancement strategies
  • Liaising with specialist teams including ESG, placemaking and building consultancy
  • Supporting junior surveyors and APC candidates
What You’ll Bring:
  • Proven experience in commercial property management (retail experience preferred)
  • Strong communication and client management skills
  • Confident managing service charges and complex portfolios
  • MRICS qualified or working towards (preferred)
  • A proactive and collaborative approach to work
What’s Offered:
  • Discretionary bonus and annual reviews
  • Hybrid working (3 days in office minimum)
  • Private healthcare, life cover, wellness programme
  • Enhanced annual leave, birthday off, and study support
  • Flexible lifestyle benefits: gym membership, cycle to work, etc.
  • Career development with one of the UK’s leading commercial property specialists
If you're looking for a new challenge within a respected and well-established team, and want to manage some of the UK's most prominent retail assets, we’d like to hear from you.
This advertiser has chosen not to accept applicants from your region.

Senior /Associate Retail Property Management Surveyor

Greater London, London Joshua Robert Recruitment

Posted 4 days ago

Job Viewed

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Job Description

part time
A leading real estate consultancy is seeking an experienced Senior Surveyor to join its Retail Property Management team. This role offers the chance to take responsibility for a diverse commercial portfolio, including major shopping centres and retail parks across the UK.

This is a high-profile client-facing position with excellent scope for progression, hybrid working, and strong professional support.
Key Responsibilities:
  • Day-to-day management of large retail and leisure assets
  • Building and maintaining relationships with institutional fund clients
  • Overseeing a team of property managers, administrators, and site staff
  • Preparing detailed client reports and managing service charge budgets
  • Ensuring tenant compliance with lease obligations
  • Supporting lettings, rent reviews, and value enhancement strategies
  • Liaising with specialist teams including ESG, placemaking and building consultancy
  • Supporting junior surveyors and APC candidates
What You’ll Bring:
  • Proven experience in commercial property management (retail experience preferred)
  • Strong communication and client management skills
  • Confident managing service charges and complex portfolios
  • MRICS qualified or working towards (preferred)
  • A proactive and collaborative approach to work
What’s Offered:
  • Discretionary bonus and annual reviews
  • Hybrid working (3 days in office minimum)
  • Private healthcare, life cover, wellness programme
  • Enhanced annual leave, birthday off, and study support
  • Flexible lifestyle benefits: gym membership, cycle to work, etc.
  • Career development with one of the UK’s leading commercial property specialists
If you're looking for a new challenge within a respected and well-established team, and want to manage some of the UK's most prominent retail assets, we’d like to hear from you.
This advertiser has chosen not to accept applicants from your region.

Regulatory Governance & Pension Oversight - Retail Investment Management

Miryco Consultants Ltd

Posted 1 day ago

Job Viewed

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Job Description

Miryco Consultants are working with a leading global Investment Management firm who are looking to add a Regulatory Governance & Pensions Oversight Senior Specialist to their team on a 12-month contract in either their Manchester office. This is a perfect position for a professional with work experience relating to operational process within the retail investment platform space who is ready to hit the ground running.


Responsibilities:

  • Act as SME for pension processes and governance/regulatory activities across the business, providing consultation and analytical support.
  • Develop and lead the internal control framework, identifying, designing, implementing, and testing controls.
  • Oversee all pension-related activities, ensuring strict compliance with regulations and internal policies.
  • Support management reporting, thoroughly documenting findings.


Experience:

  • 5+ years experience working in asset management, preferably in an oversight role.
  • Previous experience with a D2C retail investment platform.
  • SME worthy knowledge of pension-related activities (SIPP).
  • Advance skills in Microsoft suite.
  • Proven strong stakeholder management and communications skills.


Location: Manchester, hybrid work model

Contract: 12 months



Please note, our client is unable to offer sponsorship for this opportunity. Finally, should you not be contacted within five working days of submitting your application, then unfortunately you have not been shortlisted for the opportunity. We will however, be in touch should there be any other opportunities of potential interest that are suiting to your skills.

This advertiser has chosen not to accept applicants from your region.

Manager - Retail and Hospitality - Management Consulting

London, London Enfuse Group

Posted 1 day ago

Job Viewed

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Job Description

Permanent
Why Join Us?

Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.

Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.

Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.

Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.

What You will Do

As a Manager, you will lead and deliver across our core capabilities, including:

Deliver Transformation: Lead and manage transformation initiatives across core capabilities.

Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.

Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.

Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.

Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.

Requirements

What We’re Looking For
  • Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
  • Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
  • Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
  • Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
  • Strong stakeholder engagement and communication skills.
  • Team leadership or line management experience.
  • Contribution to business development and internal initiatives within the Retail & Hospitality sector.
  • Passion for mentoring and growing talent.
Desirable
  • Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.

Don’t have all the required skills?

Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!

Interview Process
  • 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
  • 2nd Stage Case Study Exercise Interview (1-1.5 hours)
  • 3rd Stage Cultural Fit Interview (1 hour)
What can I expect once I Join

Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.

Benefits

Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.

Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.

Recognition & Support: Employee assistance program, birthday gift, and themed care packages.

Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

We have created a working environment where everyone can flourish!

Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.

We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.

If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.

This advertiser has chosen not to accept applicants from your region.

Group Management Accountant (Retail Group)

Hays

Posted 4 days ago

Job Viewed

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Job Description

permanent

Your New Company

You'll be joining a fast-growing, multi-brand retail business with a strong presence across the UK, Europe, and North America. Known for its innovative approach to fashion, lifestyle, and homeware, they operates both online and through over high-street stores. They are undergoing exciting transformation and growth, and are now looking for a Group Management Accountant to join their.



WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Food Retail Strategy Expert - Facilities Management

London, London Freshminds

Posted 1 day ago

Job Viewed

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Job Description

Our client is revolutionising their retail strategy and is looking for an experienced Retail Strategy Development Consultant. This initiative will focus on enhancing their franchise models, integrating cutting-edge retail technology offerings, and developing robust commercial models.

You will play a pivotal role in shaping the future of our client's retail operations. You will leverage your expertise to develop and implement strategies that drive growth and efficiency across their franchise network.

Responsibilities:

  • Develop and implement retail strategies that enhance franchise models and drive growth.
  • Create and refine commercial models to maximise profitability.
  • Collaborate with cross-functional teams to ensure alignment and successful execution of strategies.
  • Provide expert advice and insights to senior management on retail strategy and development.

Requirements:

  • Proven experience in retail strategy development from a convenience-led retail environment.
  • Demonstrable experience in optimisation strategy in food retail.
  • Expertise in commercial modeling and financial analysis.
  • Excellent stakeholder engagement.

Details:

  • Start Date: Beginning of September.
  • Duration: c. 2 months
  • Day rate: TBD
  • Location: Hybrid, with a few days in Central London office
This advertiser has chosen not to accept applicants from your region.

Food Retail Strategy Expert - Facilities Management

Freshminds

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Our client is revolutionising their retail strategy and is looking for an experienced Retail Strategy Development Consultant. This initiative will focus on enhancing their franchise models, integrating cutting-edge retail technology offerings, and developing robust commercial models.

You will play a pivotal role in shaping the future of our client's retail operations. You will leverage your expertise to develop and implement strategies that drive growth and efficiency across their franchise network.

Responsibilities:

  • Develop and implement retail strategies that enhance franchise models and drive growth.
  • Create and refine commercial models to maximise profitability.
  • Collaborate with cross-functional teams to ensure alignment and successful execution of strategies.
  • Provide expert advice and insights to senior management on retail strategy and development.

Requirements:

  • Proven experience in retail strategy development from a convenience-led retail environment.
  • Demonstrable experience in optimisation strategy in food retail.
  • Expertise in commercial modeling and financial analysis.
  • Excellent stakeholder engagement.

Details:

  • Start Date: Beginning of September.
  • Duration: c. 2 months
  • Day rate: TBD
  • Location: Hybrid, with a few days in Central London office
This advertiser has chosen not to accept applicants from your region.
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Surveyor (Property Management, Retail) - fixed term for 6-9 months

London, London CBRE

Posted 3 days ago

Job Viewed

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Job Description

Surveyor (Property Management, Retail) - fixed term for 6-9 months
Job ID
22270
Posted
12-Jul-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland
**Job Title:** Senior Surveyor/Associate Director- Retail Team, Property Management UK
**Location:** Flexible (Manchester, Leeds, Birmingham, Bristol)
**Duration:** Fixed-term for 6-9 months to cover parental leave
About CBRE and the Team:
CBRE enables its clients to focus on its core business by managing their real estate with total efficiency and with the aim of maximising its value. CBRE's investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.
Led by Mark Strong, the Retail Team are responsible for the management of all the large destination shopping centres including:
+ Manchester Arndale
+ The Mall, Cribbs Causeway
**The Role:**
To be part of the Retail Property Management Team in a client focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.
Acting for one of our top fee earning and growing clients, this is an exciting and demanding role for a commercially minded and highly professional individual. You will be part of an exceptional team of sector experts, delivering high performing property management and working in partnership with the client to deliver our core services and provide excellent working partnerships with the on-site FM teams, finance teams and other business lines. We offer the following opportunities:
+ To work closely with the existing team to ensure all works/activities pertaining to the management agreement are carried out to agreed timescales/deadlines, ensuring all agreed expectations are upheld.
+ Interesting and varied work
+ Management of a prime Retail destination and a key client relationship
+ Responsibility for assisting with the co-ordination of the client instruction
+ Structured training and career progression
+ Great internal support network
**Key Responsibilities**
+ Ensure successful rent and service charge demands are raised accurately and on time
+ Ensure credit control targets are met for rent and service charge collections, working closely with Property Management Accounts and credit control teams to achieve and surpass collections rates in line with agreed KPIs.
+ Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
+ Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing
+ Responsibility for all day-to-day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system
+ Responsibility for compliance, taking action or escalating any issues relating to non-compliance
+ Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
+ Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents, working closely with site-based finance team and Property Management Accounts teams to manage effectively.
+ Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI's and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.
+ Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations
+ Responsibility for managing all dilapidation issues and processes
+ Responsibility for managing all elements of the vacant unit strategy, including a good working knowledge of compliance issues, and EPC's
+ Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
+ As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
+ Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
+ Ensure that tenant application invoices are raised and paid promptly
+ Raise management fees and monitor ad hoc fee raising and collecting.
+ Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction. Ensure all void or aged debt is managed and proactively, working closely with Property Management Accounts to achieve this.
+ Engage with the management and running of the client Portal, in conjunction with the FM team, and work with the software developer to ensure the Portal is delivering in line with client expectations.
+ Overseeing the collection of all Turnover Data and calculation of Turnover Rents and reporting to client on a regular basis.
**Key Skills/Knowledge:**
+ RICS qualified (non-essential) with a minimum of 3-5 years' property management work experience in the UK market, with excellent experience of retail and mixed-use assets
+ Excellent commercial acumen
+ Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders
+ Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
+ Understand and apply all CBRE procedures relating to work activities
+ Understand the principles of lease structure and apply that understanding to all areas of management of the asset
+ Understand VAT, banking and credit control methods
+ Be able to apply legal principles of tenant applications for consent and the processes to be followed
+ Understand and use proficiently industry / CBRE specific IT applications
+ Ability to coordinate and manage tasks across various internal and external teams
+ Constantly updating knowledge of legislation and other current issues relating to retail property management
+ Understand and grow knowledge of the clients' investment objectives
+ Ability to build and maintain relationships with other parts of the wider CBRE service lines, identifying where there are opportunities for cross-selling
**Person Specification:**
+ Good interpersonal skills
+ Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
+ Maintains a positive attitude towards routine tasks
+ Ability to manage across all levels, both up and down
+ Accurate and exceptional attention to detail
+ Pro-active and enjoys working autonomously and as part of a wider team
+ Confident and assertive where required
+ Flexible approach to work
+ Understands and appreciates the importance of using discretion
+ Team player who deals effectively with colleagues and clients
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.

Surveyor (Property Management, Retail) - fixed term for 6-9 months

Liverpool, North West CBRE

Posted 3 days ago

Job Viewed

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Job Description

Surveyor (Property Management, Retail) - fixed term for 6-9 months
Job ID
22270
Posted
12-Jul-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland
**Job Title:** Senior Surveyor/Associate Director- Retail Team, Property Management UK
**Location:** Flexible (Manchester, Leeds, Birmingham, Bristol)
**Duration:** Fixed-term for 6-9 months to cover parental leave
About CBRE and the Team:
CBRE enables its clients to focus on its core business by managing their real estate with total efficiency and with the aim of maximising its value. CBRE's investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.
Led by Mark Strong, the Retail Team are responsible for the management of all the large destination shopping centres including:
+ Manchester Arndale
+ The Mall, Cribbs Causeway
**The Role:**
To be part of the Retail Property Management Team in a client focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.
Acting for one of our top fee earning and growing clients, this is an exciting and demanding role for a commercially minded and highly professional individual. You will be part of an exceptional team of sector experts, delivering high performing property management and working in partnership with the client to deliver our core services and provide excellent working partnerships with the on-site FM teams, finance teams and other business lines. We offer the following opportunities:
+ To work closely with the existing team to ensure all works/activities pertaining to the management agreement are carried out to agreed timescales/deadlines, ensuring all agreed expectations are upheld.
+ Interesting and varied work
+ Management of a prime Retail destination and a key client relationship
+ Responsibility for assisting with the co-ordination of the client instruction
+ Structured training and career progression
+ Great internal support network
**Key Responsibilities**
+ Ensure successful rent and service charge demands are raised accurately and on time
+ Ensure credit control targets are met for rent and service charge collections, working closely with Property Management Accounts and credit control teams to achieve and surpass collections rates in line with agreed KPIs.
+ Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
+ Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing
+ Responsibility for all day-to-day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system
+ Responsibility for compliance, taking action or escalating any issues relating to non-compliance
+ Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
+ Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents, working closely with site-based finance team and Property Management Accounts teams to manage effectively.
+ Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI's and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.
+ Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations
+ Responsibility for managing all dilapidation issues and processes
+ Responsibility for managing all elements of the vacant unit strategy, including a good working knowledge of compliance issues, and EPC's
+ Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
+ As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
+ Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
+ Ensure that tenant application invoices are raised and paid promptly
+ Raise management fees and monitor ad hoc fee raising and collecting.
+ Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction. Ensure all void or aged debt is managed and proactively, working closely with Property Management Accounts to achieve this.
+ Engage with the management and running of the client Portal, in conjunction with the FM team, and work with the software developer to ensure the Portal is delivering in line with client expectations.
+ Overseeing the collection of all Turnover Data and calculation of Turnover Rents and reporting to client on a regular basis.
**Key Skills/Knowledge:**
+ RICS qualified (non-essential) with a minimum of 3-5 years' property management work experience in the UK market, with excellent experience of retail and mixed-use assets
+ Excellent commercial acumen
+ Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders
+ Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
+ Understand and apply all CBRE procedures relating to work activities
+ Understand the principles of lease structure and apply that understanding to all areas of management of the asset
+ Understand VAT, banking and credit control methods
+ Be able to apply legal principles of tenant applications for consent and the processes to be followed
+ Understand and use proficiently industry / CBRE specific IT applications
+ Ability to coordinate and manage tasks across various internal and external teams
+ Constantly updating knowledge of legislation and other current issues relating to retail property management
+ Understand and grow knowledge of the clients' investment objectives
+ Ability to build and maintain relationships with other parts of the wider CBRE service lines, identifying where there are opportunities for cross-selling
**Person Specification:**
+ Good interpersonal skills
+ Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
+ Maintains a positive attitude towards routine tasks
+ Ability to manage across all levels, both up and down
+ Accurate and exceptional attention to detail
+ Pro-active and enjoys working autonomously and as part of a wider team
+ Confident and assertive where required
+ Flexible approach to work
+ Understands and appreciates the importance of using discretion
+ Team player who deals effectively with colleagues and clients
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.

Surveyor (Property Management, Retail) - fixed term for 6-9 months

Manchester, North West CBRE

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Surveyor (Property Management, Retail) - fixed term for 6-9 months
Job ID
22270
Posted
12-Jul-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland
**Job Title:** Senior Surveyor/Associate Director- Retail Team, Property Management UK
**Location:** Flexible (Manchester, Leeds, Birmingham, Bristol)
**Duration:** Fixed-term for 6-9 months to cover parental leave
About CBRE and the Team:
CBRE enables its clients to focus on its core business by managing their real estate with total efficiency and with the aim of maximising its value. CBRE's investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.
Led by Mark Strong, the Retail Team are responsible for the management of all the large destination shopping centres including:
+ Manchester Arndale
+ The Mall, Cribbs Causeway
**The Role:**
To be part of the Retail Property Management Team in a client focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.
Acting for one of our top fee earning and growing clients, this is an exciting and demanding role for a commercially minded and highly professional individual. You will be part of an exceptional team of sector experts, delivering high performing property management and working in partnership with the client to deliver our core services and provide excellent working partnerships with the on-site FM teams, finance teams and other business lines. We offer the following opportunities:
+ To work closely with the existing team to ensure all works/activities pertaining to the management agreement are carried out to agreed timescales/deadlines, ensuring all agreed expectations are upheld.
+ Interesting and varied work
+ Management of a prime Retail destination and a key client relationship
+ Responsibility for assisting with the co-ordination of the client instruction
+ Structured training and career progression
+ Great internal support network
**Key Responsibilities**
+ Ensure successful rent and service charge demands are raised accurately and on time
+ Ensure credit control targets are met for rent and service charge collections, working closely with Property Management Accounts and credit control teams to achieve and surpass collections rates in line with agreed KPIs.
+ Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
+ Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing
+ Responsibility for all day-to-day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system
+ Responsibility for compliance, taking action or escalating any issues relating to non-compliance
+ Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
+ Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents, working closely with site-based finance team and Property Management Accounts teams to manage effectively.
+ Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI's and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.
+ Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations
+ Responsibility for managing all dilapidation issues and processes
+ Responsibility for managing all elements of the vacant unit strategy, including a good working knowledge of compliance issues, and EPC's
+ Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
+ As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
+ Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
+ Ensure that tenant application invoices are raised and paid promptly
+ Raise management fees and monitor ad hoc fee raising and collecting.
+ Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction. Ensure all void or aged debt is managed and proactively, working closely with Property Management Accounts to achieve this.
+ Engage with the management and running of the client Portal, in conjunction with the FM team, and work with the software developer to ensure the Portal is delivering in line with client expectations.
+ Overseeing the collection of all Turnover Data and calculation of Turnover Rents and reporting to client on a regular basis.
**Key Skills/Knowledge:**
+ RICS qualified (non-essential) with a minimum of 3-5 years' property management work experience in the UK market, with excellent experience of retail and mixed-use assets
+ Excellent commercial acumen
+ Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders
+ Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
+ Understand and apply all CBRE procedures relating to work activities
+ Understand the principles of lease structure and apply that understanding to all areas of management of the asset
+ Understand VAT, banking and credit control methods
+ Be able to apply legal principles of tenant applications for consent and the processes to be followed
+ Understand and use proficiently industry / CBRE specific IT applications
+ Ability to coordinate and manage tasks across various internal and external teams
+ Constantly updating knowledge of legislation and other current issues relating to retail property management
+ Understand and grow knowledge of the clients' investment objectives
+ Ability to build and maintain relationships with other parts of the wider CBRE service lines, identifying where there are opportunities for cross-selling
**Person Specification:**
+ Good interpersonal skills
+ Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
+ Maintains a positive attitude towards routine tasks
+ Ability to manage across all levels, both up and down
+ Accurate and exceptional attention to detail
+ Pro-active and enjoys working autonomously and as part of a wider team
+ Confident and assertive where required
+ Flexible approach to work
+ Understands and appreciates the importance of using discretion
+ Team player who deals effectively with colleagues and clients
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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