9 Security Clearances jobs in London
Field Sales Representative, UK Defence and National Security (English, French)
Posted 7 days ago
Job Viewed
Job Description
_corporate_fare_ Google _place_ London, UK
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in technology sales experience selling into UK Defence and National Security.
+ Active, or the ability to obtain, a Secret security clearance.
+ Ability to communicate in English and French fluently to communicate in this customer-facing sales role.
**Preferred qualifications:**
+ Experience working with cross-functional teams such as customer engineering, product, and support to inventory existing software estates, define migration plans, and build business cases for migrations.
+ Experience with complex commercial and legal agreements.
+ Experience in solution selling and in managing customers in complex implementation projects, including global system integrators.
+ Ability to leverage C-level relationships with multiple executives to optimize software sales.
**About the job**
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Promote Google Cloud portfolio across UK Defence and National Security.
+ Build and grow executive relationships with customers, and contribute existing cross-organization relationships to help grow into new organizations. Influence long-term direction and serve as a business partner.
+ Manage entire business processes, often presenting to C-level executives in corporate and global customers.
+ Collaborate to make account strategy in generating and developing business growth opportunities, working collaboratively with Customer Engineers, and Google Partners to maximize business in the area and create opportunities with key enterprise customers.
+ Drive business development, forecast accurately, and achieve goals by leading customers through the entire business process.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Azure Principal Platform Engineer - UK Security Clearance Eligibility required.
Posted 9 days ago
Job Viewed
Job Description
Azure Principal Platform Engineer - Appvia- Security Clearance eligibility required.
Contract: Permanent
Location: London, UK - Hybrid
Package: £90,000 - 120,000 + 10% Bonus + 10% Shares + Benefits (see more below)
About Us
At Appvia, we're committed to helping our customers navigate their journey to Cloud and DevOps maturity. As a leading provider in the industry, we offer cutting-edge technologies and services to support our clients' cloud adoption journey.
Our mission is to enable every company to deliver apps in the cloud. We dedicate ourselves to building a cloud infrastructure layer that allows platform engineering teams to manage, monitor and update with ease - at the same time, offering devs the flexibility to deploy their apps in the cloud without a hassle. We are passionate about driving value to our clients and have a desire to make their organisation succeed.
About the role
As an Azure Principal Platform Engineer, you'll play a pivotal role in guiding our customers towards Cloud and DevOps excellence. You'll leverage your expertise to design and implement scalable, resilient, and secure platforms while driving strategic initiatives to align with customer objectives.
This position offers a great opportunity to technically lead a team of cloud consultants, fostering innovation and excellence in cloud adoption strategies and driving the establishment of Appvia's internal solutions team at an exciting time in our journey.
Interview process - 4 stage
- Discovery conversation with our Talent Acquisition Manager.
- A paired Technical Assessment with Engineering team.
- Technical Interview deep dive with Practice Leadership.
- Competency focused Final Interview with Engineering Leadership.
Important
You must either hold active SC, or be eligible for SC:
- British Passport or ILR.
- To have resided in the UK for at least the last 5 years.
- Have no criminal records.
- Have no financial irregularities.
Requirements
About you
You’ll be passionate about new technology and automation, and experienced in leading an Engineering Team in Agile and DevOps best practices. You’ll also be able to talk to us about your:
- Knowledge of continuous integration and deployment practices
- Ability to collaborate with people of all levels of technical ability
- Understanding of industry best practices
- Project Management experience
- Fantastic people skills, including the ability to motivate a team towards a common goal
Responsibilities
- Collaborate with prospective and existing customers to define and execute strategies for cloud and DevOps adoption.
- Educate customers and industry stakeholders on the benefits and best practices of cloud-native technologies.
- Lead large, complex public cloud projects, providing strategic direction and selecting appropriate technologies.
- Manage teams of platform engineers and consultants, fostering a positive and collaborative team culture.
- Engage with enterprise clients to understand their unique challenges and deliver tailored solutions.
- Stay up-to-date with the latest trends and emerging technologies, contributing to industry knowledge sharing through blog posts and videos.
Skills
- Platform Engineering: Mastery of designing and implementing (hands-on) scalable, resilient, and secure platforms.
- Automation: Expertise in infrastructure-as-code (IaC) practices, automation tools (e.g., Terraform) and scripting languages (e.g. Python, Ruby).
- Container Orchestration: In-depth knowledge and hands-on experience with Kubernetes and its managed counterparts (AKS).
- Public Cloud Expertise: In-depth knowledge of Azure services, architecture, landing zones and best practices.
- DevOps Mastery: Excellent knowledge of CI/CD, containerization, and serverless technologies.
Experience
- Leadership on Large Projects: Proven experience leading and delivering large, complex public cloud projects.
- Team Management and Mentorship: Extensive experience leading and managing teams, fostering a collaborative culture, and mentoring team members.
- Enterprise Customer-Facing Experience: Significant experience engaging with enterprise clients, managing relationships, and ensuring high levels of customer satisfaction.
- Continuous Learning and Industry Involvement: Proven commitment to staying up-to-date with the latest trends and contributing to industry knowledge sharing.
- Real-world design and governance experience, particularly with: Conditional Access, Identity lifecycle and PIM, Entra ID Protection and integration with Defender or Sentinel
Qualifications
- Certification in relevant cloud technologies (Azure) at an expert/professional level is highly desirable, e.g.:
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Cybersecurity Architect Expert - (SC-100)
- Microsoft Certified: Information Security Administrator Associate (SC-401)
- Microsoft Certified: Security Operations Analyst Associate (SC-300)
- Certification in Kubernetes administration is desirable:
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Security Specialist (CKSS)
Benefits
Why join Appvia?
We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud.
We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry.
With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products.
What’s on offer?
️ Work-life balance
- Flexible working with core hours of 10-4pm because we know life happens outside of work
- Hybrid working - only one compulsory office day per month
- 25 days’ holiday a year, plus bank holidays
- An additional day off for your birthday
- Enhanced maternity and paternity to full pay
- Workplace Nursery Benefit to help working parents
Cloud Platform Product Manager - UK Security Clearance eligibility required
Posted 13 days ago
Job Viewed
Job Description
Cloud Platform Product Manager - Appvia - Security Clearance eligibility required.
Location: London, UK (Hybrid ~ 1-2 days in-office per week)
Package: £90,000 - 120,000 + 10% Bonus + 10% Shares + Benefits (see more below)
Contract: Permanent / Full-time
About Us
At Appvia, we're committed to helping our customers navigate their journey to Cloud and DevOps maturity. As a leading provider in the industry, we offer cutting-edge technologies and services to support our clients' cloud adoption journey.
Our mission is to enable every company to deliver apps in the cloud. We dedicate ourselves to building a cloud infrastructure layer that allows platform engineering teams to manage, monitor and update with ease - at the same time, offering devs the flexibility to deploy their apps in the cloud without a hassle. We are passionate about driving value to our clients and have a desire to make their organisation succeed.
About the role
As a Cloud Platform Product Manager, you’ll sit at the intersection of engineering, delivery, and user outcomes. You’ll lead product delivery for secure AWS-based platforms in government transformation programmes, shaping roadmaps that balance compliance, security, and performance with user experience.
This role is ideal for someone with a DevRel, DevEx, Platform or Product Lead background, who thrives in highly technical environments and is confident engaging both hands-on engineers and senior government stakeholders, aligning them with business objectives. Internally, you’ll have the opportunity to establish and lead Appvia’s strategy towards product management as part of our ambitious long term growth plans.
Interview process - 3 stage
- Discovery conversation with our Talent Acquisition Manager.
- Interview with Hiring Manager.
- Final Interview with CEO.
Important
You must either hold active SC, or be eligible for SC, and potentially DV:
- British Passport.
- To have resided in the UK for at least the last 5 years.
- Have no criminal records.
- Have no financial irregularities.
- Willing to undergo DV Vetting Process.
Requirements
About you
Proven experience as a Technical Product Manager / Platform Product Owner in secure, complex environments, including the following:
- Strong AWS knowledge, including core services (EC2, S3, RDS, IAM, VPC, CloudWatch).
- Understanding of platform engineering concepts.
- Infrastructure-as-Code (Terraform, CloudFormation)
- CI/CD pipelines and DevSecOps toolchains
- Secure multi-tenanted environments / landing zones.
- Experience working with UK government programmes (SC/DV clearance eligible).
- Excellent communication and stakeholder management skills.
Skills & Experience
- Product Ownership
- Define and own the product vision and roadmap for secure AWS-based platform products used within government programmes.
- Align product delivery with business objectives, government standards (e.g., NCSC Cloud Security Principles), and compliance frameworks.
- Drive backlog prioritisation, balancing feature delivery, security requirements, and operational excellence.
- Stakeholder Engagement
- Act as the product voice with government stakeholders, ensuring user needs, compliance requirements, and strategic goals are met.
- Facilitate workshops, discovery sessions, and demos with end-users, security officers, and senior decision-makers.
- Technical Leadership
- Collaborate closely with platform engineers, architects, and security specialists to translate requirements into deliverables.
- Support the definition and rollout of outcome focussed SOWs, ensuring clear lines of responsibility between different platform focussed product teams. (eg CI/CD, Observability etc)
- Ensure delivery aligns with DevSecOps best practices (automation, IaC, continuous assurance).
- Governance & Reporting
- Define and monitor KPIs/OKRs for product success, including adoption, performance, cost optimisation, and compliance.
- Provide clear reporting to government stakeholders on progress, risks, and measurable outcomes.
Desirables
- Multi-cloud (Azure, GCP) exposure.
- Knowledge of FinOps and cloud cost optimisation.
- Hands-on software development or platform engineering background.
- Agile delivery at scale (dual-track agile, SAFe, LeSS).
Qualifications
- Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.:
- AWS Solutions Architect Professional
- Certification in Kubernetes administration is desirable:
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Security Specialist (CKSS)
Benefits
Why join Appvia?
We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud.
We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry.
With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products.
What’s on offer?
️ Work-life balance
- Flexible working with core hours of 10-4pm because we know life happens outside of work
- Hybrid working - only one compulsory office day per month
- 25 days’ holiday a year, plus bank holidays
- An additional day off for your birthday
- Enhanced maternity and paternity to full pay
- Workplace Nursery Benefit to help working parents
Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
Posted today
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.
You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
- Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
- Triage and resolve technical issues via ticketing systems, phone, and remote sessions
- Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
- Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
- Share insights from customer interactions to improve our product and support experience
- Document troubleshooting steps and resolutions clearly for both internal and customer use
- Lead root cause analysis and coordinate corrective actions to prevent recurrence
Your Experience
Mandatory Requirements
Due to the nature of this role and the customers we support, candidates must either:
- Have lived in the UK for the last 5 consecutive years, or
- Hold British Citizenship
- This is essential to obtain UK Security Clearance and is a strict hiring requirement.
- Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
- Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
- In-depth understanding of public cloud platforms and deployment best practices
- Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
- Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
- Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
- Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
- Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
- 3–5 years of experience in Technical Support, or similar hands-on roles
- Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)
Posted today
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
Your Impact
- Respond to user-reported issues in adherence to established Service Level Agreements
- Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
- Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
- Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
- Provide timely feedback into the development process on customer-reported product problems
- Document actions to effectively communicate information internally and to customers
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Previous experience with Endpoint Security software is required
- SIEM experience, including -
- Deep understanding of how SIEMs works
- Experience in creating custom collections and data parsing
- Experience in creating complex correlation rules, reports and dashboard
- Experience in integration and implementation of SIEMs
- Experience working with EDR tools
- Experience with strong communication and customer service skills
- Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
- Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
- 4+ years of experience as a Support Engineer
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
- Excellent written and verbal communication skills
- Strong customer advocacy skills and experience, ability to work in difficult customer situations
- Knowledge of Cloud infrastructure a plus
- Experience in incident response a plus
- Experience with scripting a plus
- Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Posted 6 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)

Posted 6 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you don't wait for those issues to escalate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
**Your Impact**
+ Respond to user-reported issues in adherence to established Service Level Agreements
+ Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
+ Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
+ Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
+ Provide timely feedback into the development process on customer-reported product problems
+ Document actions to effectively communicate information internally and to customers
+ Facilitate root cause investigations and manage the implementation of corrective and preventative measures
+ Previous experience with Endpoint Security software is required
+ SIEM experience, including -
+ Deep understanding of how SIEMs works
+ Experience in creating custom collections and data parsing
+ Experience in creating complex correlation rules, reports and dashboard
+ Experience in integration and implementation of SIEMs
+ Experience working with EDR tools
+ Experience with strong communication and customer service skills
+ Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
+ Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
+ 4+ years of experience as a Support Engineer
+ Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
+ Excellent written and verbal communication skills
+ Strong customer advocacy skills and experience, ability to work in difficult customer situations
+ Knowledge of Cloud infrastructure a plus
+ Experience in incident response a plus
+ Experience with scripting a plus
+ Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
Posted today
Job Viewed
Job Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.
You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
- Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
- Triage and resolve technical issues via ticketing systems, phone, and remote sessions
- Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
- Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
- Share insights from customer interactions to improve our product and support experience
- Document troubleshooting steps and resolutions clearly for both internal and customer use
- Lead root cause analysis and coordinate corrective actions to prevent recurrence
Your Experience
Mandatory Requirements
Due to the nature of this role and the customers we support, candidates must either:
- Have lived in the UK for the last 5 consecutive years, or
- Hold British Citizenship
- This is essential to obtain UK Security Clearance and is a strict hiring requirement.
- Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
- Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
- In-depth understanding of public cloud platforms and deployment best practices
- Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
- Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
- Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
- Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
- Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
- 3–5 years of experience in Technical Support, or similar hands-on roles
- Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)
Posted today
Job Viewed
Job Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
Your Impact
- Respond to user-reported issues in adherence to established Service Level Agreements
- Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
- Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
- Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
- Provide timely feedback into the development process on customer-reported product problems
- Document actions to effectively communicate information internally and to customers
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Previous experience with Endpoint Security software is required
- SIEM experience, including -
- Deep understanding of how SIEMs works
- Experience in creating custom collections and data parsing
- Experience in creating complex correlation rules, reports and dashboard
- Experience in integration and implementation of SIEMs
- Experience working with EDR tools
- Experience with strong communication and customer service skills
- Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
- Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
- 4+ years of experience as a Support Engineer
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
- Excellent written and verbal communication skills
- Strong customer advocacy skills and experience, ability to work in difficult customer situations
- Knowledge of Cloud infrastructure a plus
- Experience in incident response a plus
- Experience with scripting a plus
- Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.