Strategy Director, National Security Secretariat

London, London Cabinet Office

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Strategy Director, National Security Secretariat

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Strategy Director, National Security Secretariat

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Cabinet OfficenStrategy Director, National Security Secretariat

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Strategy Director, National Security Secretariat

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Cabinet OfficenThe role will be based in Whitehall, London.nContract Type:nThis role is being offered on 2 year Fixed Term Appointment, Loan or Secondment.nWork Pattern:nFull timenJob Summary:nThe National Security Secretariat is recruiting for a Strategy Director to lead thinking on national security and international security strategy within the Cabinet Office and Whitehall coordination of strategy projects. The role would provide support to the National Security Advisor, Deputy National Security Advisors, and the Prime Minister on the UK’s national security and international security strategy.nThis is a unique opportunity to shape the UK’s national security strategy in an era of increasingly complex and growing international challenges. The role requires significant leadership capability and excellent communication skills to deliver their responsibilities in a fascinating, energising and challenging policy context. Given the breadth of the portfolio, the post-holder will work closely with the Deputy National Security Advisors and National Security Advisor.nThe Strategy Team provides the secretariat for the National Security Council (NSC), leads cross-cutting NSS Work, and runs a programme of projects to advance key strategic questions for the UK. The work ranges widely and the post-holder will play a key role on both the development and delivery of difficult and high-profile national security strategy issues. This includes: leading the development and implementation of a single national security strategy and an ongoing programme of work; ensuring effective delivery and reporting systems, managing the flow of critical decisions through the National Security Council; and developing or coordinating policy across a number of different departments.nJob Description:nThe role requires close coordination with the rest of the NSS leadership to deliver the best possible, joined up service to the Prime Minister and Cabinet. This is a significant leadership role which involves leading and supporting a talented team often working under intense pressure. The post-holder will actively contribute to the wider NSS corporate agenda including to follow up on the areas of focus identified by last year’s People Survey.nThis is a significant leadership role which involves leading and supporting a talented team often working under intense pressure. The post-holder will actively contribute to the wider NSS corporate agenda including to follow up on the areas of focus identified by last year’s People Survey.nThe role requires significant cross-Whitehall working, the ability both to think strategically and lead on reactive issues, and to find solutions with departments. There will be a premium on crystallising the key strategic policy questions for No.10, the NSA, and the Cabinet as well as identifying where the HMG system as a whole needs to do further work and/or manage/mitigate risk.nTo protect the UK and its interests, we need and value a truly diverse team that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ethnicities, sexual orientations, those with disabilities and different ways of thinking, We welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce.nThis is an exciting opportunity to work at the very centre of the Cabinet Office and the national security community, where you will deliver transformational change in the way the Government thinks and operates in a contested and volatile global environment.nYou will need the ability to provide high quality insight and advice on strategy, inspire and coalesce others around a clear vision, work collaboratively and build load-bearing relationships inside and outside of Government.nThe director will be responsible for leading two teams within the National Security Secretariat which will work together to develop and then implement a single national security strategy and maintain a steady rhythm of strategic insights to the NSA. You will need to set direction and empower your senior leadership team/teams to deliver high-quality work across some of the most complex and sensitive issues across government.nYou will work closely with the rest of the NSS leadership team to avoid siloing of issues and provide effective corporate leadership, strengthening links across the organisation and role-modelling best practice and positive behaviours in everything you do. You will be an exceptional leader and value challenge and diversity.nKey Responsibilities:nProvide exceptional strategy advice to the NSA and DNSAs across national security and international policy in the broadest sense;nProvide inclusive, empowering and resilient leadership to a high-performing team;nMaintain excellent relationships across and beyond government, championing a culture of collaboration to support delivery of high quality insights and effective challenge to the delivery of policy work;nDeliver an effective National Security Council and its sub-committees which serves the needs of the Prime Minister and efficiently provides answers to the most challenging and urgent issues of the day;nEncourage increased join up between domestic, security, economic, and international policy-making across government;nDesign and run a programme to assure the delivery and implementation of the Government’s strategic priorities and the National Security Foundation, working closely with No.10 and other departments to deliver the strategic objectives;nOversee the governance of national security and foreign policy decision-making through NSC, it’s sub-committees and encourage and increase join-up between domestic and international policy-making across government; andnBe an integral part of NSS’ senior leadership team and own and drive forward work that contributes to an engaged, inclusive and kind working culture.nPerson Specification:nIt is important that, through your CV and supporting statement, that you provide evidence of the following

Essential Criteria:nStrategic insight on national security:nExperience of high-priority, complex strategy work in a high impact and fast-paced environment. Proven ability in strategy and policy development, resilience under sustained pressure, and working across internal and external organisations to deliver.nBroad national security experience including on geopolitics and working with international partners.nConsistently excellent judgement, with acute political antennae in complex settings, including an understanding of wider Government priorities in a changing context.nPersonal impact at the heart of Government:nPersonal credibility as a thought leader and opinion shaper as well as a track record of providing trusted advice and challenge to the most senior stakeholders in organisations.nInfluencing, managing, and delivering through senior stakeholder relationships and partnerships (internally and externally, and in international environments).nExcellent written and oral communication skills, able to deliver impactfully at the highest levels.nLeadership in a complex system:nAbility to lead long-term change across organisations. Setting a clear vision and ways of working; translating this into action and building broad networks of strong relationships.nExperience of leading and operating within a complex stakeholder environment – with the proven ability to quickly secure the confidence of senior internal and external stakeholders, building and managing highly effective, influential and collaborative relationships across Government.nExperience of leading, directing and motivating teams to deliver results, including building and leading high performing teams through changing and uncertain contexts. Making a tangible personal impact on improving inclusive practices, behaviours and culture.nAbility to deliver at pace in a high-pressure environment.nSeniority level

Seniority level DirectornEmployment type

Employment type Full-timenJob function

Job function Strategy/Planning and OthernIndustries Government Administration and Government Relations ServicesnReferrals increase your chances of interviewing at Cabinet Office by 2xnSign in to set job alerts for “Strategy Director” roles.

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Senior Data Scientists/Analysts - MOD, National Security, Defence, or Government

London, London Areti Group | B Corp™

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Overview

Areti is seeking

five Senior Data Scientists/Analysts

to join one of the

UK’s fastest-growing Series A-funded tech startups

based in

London . This is an exciting opportunity to be part of a dynamic, mission-driven company working on high-impact Defence and Government projects.

Extensive training provided

– including

Palantir

– making this a

career-defining role .nResponsibilities

Develop and deploy machine learning modelsnSolve complex data problems in a big data environmentnBuild scalable data pipelines and APIsnQualifications

Previous experience as a

Data Scientist or Data EngineernStrong command of

Python

(including libraries such as scikit-learn, NumPy, matplotlib)nExperience in

deep learning

frameworks such as

TensorFlow

or

PyTorchnKnowledge of

SQL

and relational databases; experience with

Big Data

environmentsnFamiliarity with

API development

and

NoSQL

databasesnUnderstanding of

CI/CD practices ,

AWS , and

GITnBackground in working to strict

project deadlinesnPalantir

experience is a bonus – full training will be provided if notnMust have

active SC or DV clearancenExperience working on

MOD, National Security, Defence , or

Government

projects is essentialnAdditional Information

Location:

Central London (must be willing to travel to office as required)nClearance Required:

SC or DV ClearancenType:

Full-time, PermanentnStart Date:

ASAPnCandidates must have security clearance - Ideally DVnMy client has just received a huge investment and is now in the position where they are looking to scale and expand their Data team.nMy client is interviewing this week so get in contact today to avoid disappointment.nAreti Group – Carbon positive tech recruitment | We’re on a mission to put people and the planet before profit, leaving the world in a better place than we found it.

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Palantir Engineers – Shape the Future of National Security - London/Reading/Thames Valley

London, London Areti Group | B Corp™

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Palantir Engineers – Shape the Future of National Security - London/Reading/Thames ValleynDirect message the job poster from Areti Group | B Corp

Now Hiring: SC/DV Cleared Palantir Engineers – Shape the Future of National Security

Areti Group is proud to be partnering with a leading force in the UK Government & Defence space to help build a high-impact team delivering one of the most sensitive and strategically important data programmes in the country.

We’re seeking SC/ DV Cleared Palantir Engineers

who are driven by purpose, thrive in secure environments, and want to work on real-world challenges that affect national infrastructure and security at scale.

What You'll Be DoingnYou’ll be embedded in a fast-paced, mission-led programme where your work directly supports UK Government operations. Day-to-day, you’ll:

Build and maintain scalable data pipelines within

Palantir Foundry or Gotham

Ingest, transform, and integrate both structured and unstructured sensitive data sources

Enable secure access control, data modelling, and operational logic within highly classified environments

Collaborate with multidisciplinary teams of analysts, engineers, and delivery experts to design secure, data-driven solutions

Contribute to a long-term agile delivery roadmap for mission-critical national programmes

What We're Looking FornWe're interested in engineers who are motivated by

impact , not just tech for tech's sake. You should have:

Proven hands-on experience in

Palantir Foundry or Gotham

– deployment, configuration, pipeline development

Strong background in

data engineering ,

analytics , or

data architecture

Coding experience in

Python, SQL , or similar

Experience delivering in

secure , high-stakes, or classified environments

DV Clearance

(Developed Vetting) – this is essential. Unfortunately, we cannot progress candidates without it.

This is more than a job – it's a chance to contribute to something truly meaningful. You'll be part of a trusted, delivery-focused team operating at the cutting edge of data, security, and public service.

Complex, high-value work with direct national importance

Opportunities to grow within a secure, mission-led programme

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Defense and Space Manufacturing

Government Relations Services

IT Services and IT Consulting

Referrals increase your chances of interviewing at Areti Group | B Corp by 2x

Get notified about new Senior Software Engineer jobs in

London Area, United Kingdom .

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Data Architect with Security Clearance

EC4R London, London client server

Posted today

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Data Architect / Consultant (DV Clearance) Client travel to £100k

Are you a Data Architect / Consultant with active DV Clearance?

You could be progressing your career in a senior, hands-on role at a UK based Technical Consultancy that focus on cybersecurity projects.

As a Data Architect / Consultant you'll collaborate closely with clients to understand their requirements and then design data focussed solutions that incorporate modern best practices around AI, Machine Learning, Cloud based systems. You'll be working with enterprise scale systems, developing data strategies and governance frameworks to drive organisational data transformation, across projects end-to-end with a great deal of ownership.

Location / WFH:

You'll be based on client sites in and around London four days a week with flexibility to work from once a week.

About you:

You hold current, up to date DV ClearancenYou have experience in a similar consultancy based rolenYou have advanced requirements gathering, analysis and solution design experience with a focus on data projectsnYou have experience of establishing data analytics and supporting AI solutionsnYou have a good working experience of AWS (e.g. S3, Kinesis, Glue, Redshift, Lambda and EMR) and / or Azure data services (e.g. ADF, Synapse, Fabric, Azure Functions)nYou have advanced client and stakeholder management skills

What's in it for you:

As a Data Architect / Consultant you will receive a competitive package:

Salary to £100knPension (6%)nPrivate Medical Care, Life Assurance, Income ProtectionnProfessional training, certifications and career development

Apply now to find out more about this Data Architect / Consultant (DV Clearance) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.n
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Data Architect (DV Security Clearance)

London, London CGI

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Data Architect (DV Security Clearance)

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CGIn8 hours ago Be among the first 25 applicantsnJoin to apply for the

Data Architect (DV Security Clearance)

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CGInPosition Description

CGI’s Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government agencies. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Data Architect to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions.

This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive.

Please note, due to the highly secure nature of the project, this role is open only to UK Nationals (not dual nationals or visa holders) who hold or are eligible for HMG High-Level Clearance (HLC). While there is some flexibility for remote or hybrid work, onsite attendance at the specified location(s) will be required for secure system access.

Your future duties and responsibilities

Analyze client requirements to identify, assess, and select the best solution and technology options.nProvide leadership and guidance for the end-to-end delivery of solutions, ensuring they meet client objectives and value.nCollaborate closely with development teams to create hands-on insights into complex solution options.nIdentify emerging risks, costs, and opportunities, and develop responsive strategies to address them.nWork with Agile delivery teams, providing guidance, standards, and constraints to meet clients' objectives and quality standards.nEnsure the solutions are scalable, secure, and align with best practices.

Required Qualifications To Be Successful In This Role

You will have extensive experience in Solution or Technical architecture and have a skillset which aligns to at least one of the below:

DatanInfrastructure (Networking)nSystem IntegrationnCloud (AWS)

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.nSeniority level

Seniority level Mid-Senior levelnEmployment type

Employment type Full-timenJob function

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Technical Product Manager - UK Security Clearance (SC/DV) eligibility required.

London, London £90000 - £120000 annum Appvia

Posted 29 days ago

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Permanent

Technical Product Manager - Appvia - Security Clearance eligibility required.

Location: London, UK (Hybrid ~ 1-2 days in-office per week)
Package: £90,000 - 120,000 + 10% Bonus + 10% Shares + Benefits (see more below)

Contract: Permanent / Full-time

About Us

At Appvia, we're committed to helping our customers navigate their journey to Cloud and DevOps maturity. As a leading provider in the industry, we offer cutting-edge technologies and services to support our clients' cloud adoption journey.

Our mission is to enable every company to deliver apps in the cloud. We dedicate ourselves to building a cloud infrastructure layer that allows platform engineering teams to manage, monitor and update with ease - at the same time, offering devs the flexibility to deploy their apps in the cloud without a hassle. We are passionate about driving value to our clients and have a desire to make their organisation succeed.

About the role

As a Technical Product Manager, you’ll sit at the intersection of engineering, delivery, and user outcomes. You’ll lead product delivery for secure AWS-based platforms in government transformation programmes, shaping roadmaps that balance compliance, security, and performance with user experience.

This role is ideal for someone with a DevRel, DevEx, Platform or Product Lead background, who thrives in highly technical environments and is confident engaging both hands-on engineers and senior government stakeholders, aligning them with business objectives. Internally, you’ll have the opportunity to establish and lead Appvia’s strategy towards product management as part of our ambitious long term growth plans.

Interview process - 3 stage

  • Discovery conversation with our Talent Acquisition Manager.
  • Interview with Hiring Manager.
  • Final Interview with CEO.

Important

You must either hold active SC, or be eligible for SC, and potentially DV:

  • British Passport.
  • To have resided in the UK for at least the last 5 years.
  • Have no criminal records.
  • Have no financial irregularities.
  • Willing to undergo DV Vetting Process.

Requirements

About you

Proven experience as a Technical Product Manager / Platform Product Owner in secure, complex environments, including the following:

  • Strong AWS knowledge, including core services (EC2, S3, RDS, IAM, VPC, CloudWatch).
  • Understanding of platform engineering concepts.
  • Infrastructure-as-Code (Terraform, CloudFormation)
  • CI/CD pipelines and DevSecOps toolchains
  • Secure multi-tenanted environments / landing zones.
  • Experience working with UK government programmes (SC/DV clearance eligible).
  • Excellent communication and stakeholder management skills.

Skills & Experience

  • Product Ownership
    • Define and own the product vision and roadmap for secure AWS-based platform products used within government programmes.
    • Align product delivery with business objectives, government standards (e.g., NCSC Cloud Security Principles), and compliance frameworks.
    • Drive backlog prioritisation, balancing feature delivery, security requirements, and operational excellence.
  • Stakeholder Engagement
    • Act as the product voice with government stakeholders, ensuring user needs, compliance requirements, and strategic goals are met.
    • Facilitate workshops, discovery sessions, and demos with end-users, security officers, and senior decision-makers.
  • Technical Leadership
    • Collaborate closely with platform engineers, architects, and security specialists to translate requirements into deliverables.
    • Support the definition and rollout of outcome focussed SOWs, ensuring clear lines of responsibility between different platform focussed product teams. (eg CI/CD, Observability etc)
    • Ensure delivery aligns with DevSecOps best practices (automation, IaC, continuous assurance).
  • Governance & Reporting
    • Define and monitor KPIs/OKRs for product success, including adoption, performance, cost optimisation, and compliance.
    • Provide clear reporting to government stakeholders on progress, risks, and measurable outcomes.

Desirables

  • Multi-cloud (Azure, GCP) exposure.
  • Knowledge of FinOps and cloud cost optimisation.
  • Hands-on software development or platform engineering background.
  • Agile delivery at scale (dual-track agile, SAFe, LeSS).

Qualifications

  • Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.:
    • AWS Solutions Architect Professional
  • Certification in Kubernetes administration is desirable:
    • Certified Kubernetes Administrator (CKA)
    • Certified Kubernetes Security Specialist (CKSS)

Benefits

Why join Appvia?

We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud.

We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry.

With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products.

What’s on offer?

️ Work-life balance

  • Flexible working with core hours of 10-4pm because we know life happens outside of work
  • Hybrid working - only one compulsory office day per month
  • 25 days’ holiday a year, plus bank holidays
  • An additional day off for your birthday
  • Enhanced maternity and paternity to full pay
  • Workplace Nursery Benefit to help working parents
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Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

London, London Palo Alto Networks

Posted 13 days ago

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Job Description

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)

London, London Palo Alto Networks

Posted 13 days ago

Job Viewed

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Job Description

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you don't wait for those issues to escalate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
**Your Impact**
+ Respond to user-reported issues in adherence to established Service Level Agreements
+ Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
+ Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
+ Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
+ Provide timely feedback into the development process on customer-reported product problems
+ Document actions to effectively communicate information internally and to customers
+ Facilitate root cause investigations and manage the implementation of corrective and preventative measures
+ Previous experience with Endpoint Security software is required
+ SIEM experience, including -
+ Deep understanding of how SIEMs works
+ Experience in creating custom collections and data parsing
+ Experience in creating complex correlation rules, reports and dashboard
+ Experience in integration and implementation of SIEMs
+ Experience working with EDR tools
+ Experience with strong communication and customer service skills
+ Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
+ Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
+ 4+ years of experience as a Support Engineer
+ Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
+ Excellent written and verbal communication skills
+ Strong customer advocacy skills and experience, ability to work in difficult customer situations
+ Knowledge of Cloud infrastructure a plus
+ Experience in incident response a plus
+ Experience with scripting a plus
+ Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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