Defence & National Security - Management Consultants.

London, London Maybridge Associates

Posted today

Job Viewed

Tap Again To Close

Job Description

Maybridge Associates are proud to be partnering with an award-winning Consultancy that is entering a significant growth phase following a series of new client wins. To support this expansion, they are hiring across all levels—offering a fantastic opportunity to join a dynamic, high-impact team operating within the Defence and National Security sector.

The firm delivers strategic advisory and transformation projects across a range of critical areas, including:


  • Strategy
  • Complex Transformation
  • Operating Model Design
  • Digital Transformation
  • Business Analysis
  • Product Development
  • Solutions & Data Architecture
  • Real Estate Advisory


You’ll be joining a close-knit, high calibre team working directly with clients on intellectually challenging assignments that have real-world significance. Their work spans key sectors such as Defence, Government, Intelligence, and National Security , often operating at the cutting edge of transformation and innovation.

Candidate Requirements:

To be considered, you should have:


  • 4–12 years of experience in a relevant management consulting environment
  • Current and active UK Security Vetting at DV (Developed Vetting) level or higher


This is an ideal role for someone who feels limited in a larger firm and is looking to make a greater personal impact in a smaller, fast-growing organisation—while continuing to work on meaningful and mission-critical projects.

If you're interested in learning more, please send your CV to .

This advertiser has chosen not to accept applicants from your region.

Defence & National Security - Management Consultants.

London, London Maybridge Associates

Posted today

Job Viewed

Tap Again To Close

Job Description

Maybridge Associates are proud to be partnering with an award-winning Consultancy that is entering a significant growth phase following a series of new client wins. To support this expansion, they are hiring across all levels—offering a fantastic opportunity to join a dynamic, high-impact team operating within the Defence and National Security sector. The firm delivers strategic advisory and transformation projects across a range of critical areas, including: Strategy Complex Transformation Operating Model Design Digital Transformation Business Analysis Product Development Solutions & Data Architecture Real Estate Advisory You’ll be joining a close-knit, high calibre team working directly with clients on intellectually challenging assignments that have real-world significance. Their work spans key sectors such as Defence, Government, Intelligence, and National Security , often operating at the cutting edge of transformation and innovation. Candidate Requirements: To be considered, you should have: 4–12 years of experience in a relevant management consulting environment Current and active UK Security Vetting at DV (Developed Vetting) level or higher This is an ideal role for someone who feels limited in a larger firm and is looking to make a greater personal impact in a smaller, fast-growing organisation—while continuing to work on meaningful and mission-critical projects. If you're interested in learning more, please send your CV to .
This advertiser has chosen not to accept applicants from your region.

Defence & National Security - Management Consultants.

London, London Maybridge Associates

Posted today

Job Viewed

Tap Again To Close

Job Description

Maybridge Associates are proud to be partnering with an award-winning Consultancy that is entering a significant growth phase following a series of new client wins. To support this expansion, they are hiring across all levels—offering a fantastic opportunity to join a dynamic, high-impact team operating within the Defence and National Security sector. The firm delivers strategic advisory and transformation projects across a range of critical areas, including: Strategy Complex Transformation Operating Model Design Digital Transformation Business Analysis Product Development Solutions & Data Architecture Real Estate Advisory You’ll be joining a close-knit, high calibre team working directly with clients on intellectually challenging assignments that have real-world significance. Their work spans key sectors such as Defence, Government, Intelligence, and National Security , often operating at the cutting edge of transformation and innovation. Candidate Requirements: To be considered, you should have: 4–12 years of experience in a relevant management consulting environment Current and active UK Security Vetting at DV (Developed Vetting) level or higher This is an ideal role for someone who feels limited in a larger firm and is looking to make a greater personal impact in a smaller, fast-growing organisation—while continuing to work on meaningful and mission-critical projects. If you're interested in learning more, please send your CV to .
This advertiser has chosen not to accept applicants from your region.

Senior Data Scientists/Analysts - MOD, National Security, Defence, or Government

London, London Areti Group | B Corp™

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview

Areti is currently seeking

five Senior Data Scientists/Analysts

to join one of the

UK’s fastest-growing Series A-funded tech startups

based in

London . This is an exciting opportunity to be part of a dynamic, mission-driven company working on high-impact Defence and Government projects.

Extensive training provided

– including

Palantir

– making this a

career-defining role .nThe Role

You will work within a tight-knit, agile team tackling real-world problems using cutting-edge data science and engineering techniques.nResponsibilities

Develop and deploy machine learning modelsnSolve complex data problems in a big data environmentnBuild scalable data pipelines and APIsnQualifications

Previous experience as a

Data Scientist or Data EngineernStrong command of

Python

(including libraries such as scikit-learn, NumPy, matplotlib)nExperience in

deep learning

frameworks such as

TensorFlow

or

PyTorchnKnowledge of

SQL

and relational databases; experience with

Big Data

environmentsnFamiliarity with

API development

and

NoSQL

databasesnUnderstanding of

CI/CD practices ,

AWS , and

GitnBackground in working to strict

project deadlinesnPalantir

experience is a bonus – full training will be provided if notnMust have

active SC or DV clearancenExperience working on

MOD, National Security, Defence , or

Government

projects is essentialnAdditional Information

Location:

Central London (must be willing to travel to office as required)nClearance Required:

SC or DV ClearancenType:

Full-time, PermanentnStart Date:

ASAPnCandidates must have security clearance - Ideally DVnMy client has just received a huge investment and is now in the position where they are looking to scale and expand their Data team.nMy client is interviewing this week so get in contact today to avoid disappointment.nAreti Group – Carbon positive tech recruitment |

| We’re on a mission to put people and the planet before profit, leaving the world in a better place than we found it.

#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.

Palantir Engineers – Shape the Future of National Security - London/Reading/Thames Valley

London, London Areti Group | B Corp™

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Now Hiring: SC/DV Cleared Palantir Engineers – Shape the Future of National Security. Areti Group is partnering with a UK Government & Defence space to build a high-impact team delivering a sensitive data programme.nWe’re seeking

SC / DV Cleared Palantir Engineers

who are driven by purpose, thrive in secure environments, and want to work on real-world challenges that affect national infrastructure and security at scale.nWhat You'll Be Doing

You’ll be embedded in a fast-paced, mission-led programme where your work directly supports UK Government operations. Day-to-day, you’ll:nBuild and maintain scalable data pipelines within

Palantir Foundry or GothamnIngest, transform, and integrate both structured and unstructured sensitive data sourcesnEnable secure access control, data modelling, and operational logic within highly classified environmentsnCollaborate with multidisciplinary teams of analysts, engineers, and delivery experts to design secure, data-driven solutionsnContribute to a long-term agile delivery roadmap for mission-critical national programmesnWhat We're Looking For

We're interested in engineers who are motivated by

impact , not just tech for tech's sake. You should have:nProven hands-on experience in

Palantir Foundry or Gotham

– deployment, configuration, pipeline developmentnStrong background in

data engineering ,

analytics , or

data architecturenCoding experience in

Python, SQL , or similarnExperience delivering in

secure , high-stakes, or classified environmentsnDV Clearance

(Developed Vetting) – this is essential. Unfortunately, we cannot progress candidates without it.nThis is more than a job – it's a chance to contribute to something truly meaningful. You'll be part of a trusted, delivery-focused team operating at the cutting edge of data, security, and public service.nComplex, high-value work with direct national importancenOpportunities to grow within a secure, mission-led programmenSeniority level

Mid-Senior levelnEmployment type

Full-timenJob function

Information TechnologynIndustries

Defense and Space ManufacturingnGovernment Relations ServicesnIT Services and IT Consulting

#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.

Project Manager (DV Security Clearance)

London, London TieTalent

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

CGI’s Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government. Our mission-critical systems are custom-built to ensure security, reliability, and innovation. We are seeking a Project Manager to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic environment. CGI is committed to the growth and development of our team members, offering extensive learning opportunities to stay at the forefront of an evolving technology landscape. Our culture values innovation, collaboration, and ownership.nDue to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). There is some flexibility for remote or hybrid work, but onsite attendance at the specified location(s) will be required for secure system access.nYour future duties and responsibilities

Supported by a well-established client-focused CGI team, this opportunity offers real potential for a forward-thinking and ambitious PM to become immersed in a range of digital transformation projects delivering tangible benefits to a key client. There will be opportunities to hone existing expertise and develop new skills and experience.nKey Tasks

Client/Supplier management.nManaging agile teams.nManagement of supplier contracts (T&M, Firm Price, Agile).nManagement of the client budgets.nTracking progress / manage risks and dependencies.nPlanning and running SAFe ceremonies (e.g., PI Planning).nRequired Qualifications To Be Successful In This Role

Experience delivering multiple projects using Project Management/Agile methodologies.nExcellent interpersonal skills and effective stakeholder management.nSelf-starter / Self-organising, with good attention to detail.nEffective communicator.nDesired Competencies

Professional PM/Agile training (e.g., Prince2, SAFe, Scrum, or equivalent).nExperience delivering software or cloud projects.nExperience of public sector project delivery.nSeniority level

Mid-Senior levelnEmployment type

Full-timenJob function

Project Management and Information TechnologynIndustries

Technology, Information and InternetnCity and location context: London, England, United Kingdom.

#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.

Cloud Engineer (DV Security Clearance)

London, London CGI

Posted today

Job Viewed

Tap Again To Close

Job Description

Position Description: CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.nThe Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.nOur roles are only available if you hold a UK Security Clearance and are a sole UK National due to the secure nature of the project. You will either hold a higher level clearance or be willing to obtain it. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate.nResponsibilities

Your future duties and responsibilities: The role offers fantastic opportunities to work on leading edge and bespoke technologies within an interesting and highly rewarding environment. We are heavily committed to developing our members and provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation.nRequired qualifications

Experience of working on Google Cloud Platform, including Google Workspace Admin (and ideally MDM)nExperience of working on AWSnExperience of Microsoft Intune and M administration (e.g. Entra)nComfortable building and developing Infrastructure templates with Infrastructure as Code using either: Terraform, Cloudformation, Deployment Manager or ARMnLinux and Windows administrationnSoftware development experience – ideally in Java, Kotlin, Python, Apps Script, JavaScript or C#/C++nContainerisation experience such as Docker, Kubernetes or OpenShiftnExperience of security protocols such as PKI, TLS etcnVirtualisation experience, KVM/VmwarenGood understanding of networkingnDemonstrable troubleshooting and problem solving skillsnA passion for learning new technologies and innovationnDesirable qualifications

Certifications on Amazon Web Services, including Solutions Architect, Developer, Google Cloud or AzurenAmazon Managed GrafananJetBrains TeamCitynGoogle Apps ScriptnAgile Development

#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Security clearances Jobs in London !

Technical Product Manager - UK Security Clearance (SC/DV) eligibility required.

London, London £90000 - £120000 annum Appvia

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Technical Product Manager - Appvia - Security Clearance eligibility required.

Location: London, UK (Hybrid ~ 1-2 days in-office per week)
Package: £90,000 - 120,000 + 10% Bonus + 10% Shares + Benefits (see more below)

Contract: Permanent / Full-time

About Us

At Appvia, we're committed to helping our customers navigate their journey to Cloud and DevOps maturity. As a leading provider in the industry, we offer cutting-edge technologies and services to support our clients' cloud adoption journey.

Our mission is to enable every company to deliver apps in the cloud. We dedicate ourselves to building a cloud infrastructure layer that allows platform engineering teams to manage, monitor and update with ease - at the same time, offering devs the flexibility to deploy their apps in the cloud without a hassle. We are passionate about driving value to our clients and have a desire to make their organisation succeed.

About the role

As a Technical Product Manager, you’ll sit at the intersection of engineering, delivery, and user outcomes. You’ll lead product delivery for secure AWS-based platforms in government transformation programmes, shaping roadmaps that balance compliance, security, and performance with user experience.

This role is ideal for someone with a DevRel, DevEx, Platform or Product Lead background, who thrives in highly technical environments and is confident engaging both hands-on engineers and senior government stakeholders, aligning them with business objectives. Internally, you’ll have the opportunity to establish and lead Appvia’s strategy towards product management as part of our ambitious long term growth plans.

Interview process - 3 stage

  • Discovery conversation with our Talent Acquisition Manager.
  • Interview with Hiring Manager.
  • Final Interview with CEO.

Important

You must either hold active SC, or be eligible for SC, and potentially DV:

  • British Passport.
  • To have resided in the UK for at least the last 5 years.
  • Have no criminal records.
  • Have no financial irregularities.
  • Willing to undergo DV Vetting Process.

Requirements

About you

Proven experience as a Technical Product Manager / Platform Product Owner in secure, complex environments, including the following:

  • Strong AWS knowledge, including core services (EC2, S3, RDS, IAM, VPC, CloudWatch).
  • Understanding of platform engineering concepts.
  • Infrastructure-as-Code (Terraform, CloudFormation)
  • CI/CD pipelines and DevSecOps toolchains
  • Secure multi-tenanted environments / landing zones.
  • Experience working with UK government programmes (SC/DV clearance eligible).
  • Excellent communication and stakeholder management skills.

Skills & Experience

  • Product Ownership
    • Define and own the product vision and roadmap for secure AWS-based platform products used within government programmes.
    • Align product delivery with business objectives, government standards (e.g., NCSC Cloud Security Principles), and compliance frameworks.
    • Drive backlog prioritisation, balancing feature delivery, security requirements, and operational excellence.
  • Stakeholder Engagement
    • Act as the product voice with government stakeholders, ensuring user needs, compliance requirements, and strategic goals are met.
    • Facilitate workshops, discovery sessions, and demos with end-users, security officers, and senior decision-makers.
  • Technical Leadership
    • Collaborate closely with platform engineers, architects, and security specialists to translate requirements into deliverables.
    • Support the definition and rollout of outcome focussed SOWs, ensuring clear lines of responsibility between different platform focussed product teams. (eg CI/CD, Observability etc)
    • Ensure delivery aligns with DevSecOps best practices (automation, IaC, continuous assurance).
  • Governance & Reporting
    • Define and monitor KPIs/OKRs for product success, including adoption, performance, cost optimisation, and compliance.
    • Provide clear reporting to government stakeholders on progress, risks, and measurable outcomes.

Desirables

  • Multi-cloud (Azure, GCP) exposure.
  • Knowledge of FinOps and cloud cost optimisation.
  • Hands-on software development or platform engineering background.
  • Agile delivery at scale (dual-track agile, SAFe, LeSS).

Qualifications

  • Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable, e.g.:
    • AWS Solutions Architect Professional
  • Certification in Kubernetes administration is desirable:
    • Certified Kubernetes Administrator (CKA)
    • Certified Kubernetes Security Specialist (CKSS)

Benefits

Why join Appvia?

We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud.

We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry.

With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products.

What’s on offer?

️ Work-life balance

  • Flexible working with core hours of 10-4pm because we know life happens outside of work
  • Hybrid working - only one compulsory office day per month
  • 25 days’ holiday a year, plus bank holidays
  • An additional day off for your birthday
  • Enhanced maternity and paternity to full pay
  • Workplace Nursery Benefit to help working parents
This advertiser has chosen not to accept applicants from your region.

Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Tottenham, London Palo Alto Networks

Posted today

Job Viewed

Tap Again To Close

Job Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

  • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
  • Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
  • Triage and resolve technical issues via ticketing systems, phone, and remote sessions
  • Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
  • Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
  • Share insights from customer interactions to improve our product and support experience
  • Document troubleshooting steps and resolutions clearly for both internal and customer use
  • Lead root cause analysis and coordinate corrective actions to prevent recurrence

Qualifications

Your Experience

Mandatory Requirements

Due to the nature of this role and the customers we support, candidates must either:

  • Have lived in the UK for the last 5 consecutive years, or
  • Hold British Citizenship
  • This is essential to obtain UK Security Clearance and is a strict hiring requirement.
  • Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
  • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
  • In-depth understanding of public cloud platforms and deployment best practices
  • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
  • Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
  • Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
  • Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
  • Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
  • 3–5 years of experience in Technical Support, or similar hands-on roles
  • Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.

Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)

London, London Palo Alto Networks

Posted today

Job Viewed

Tap Again To Close

Job Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.

Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.

Your Impact

  • Respond to user-reported issues in adherence to established Service Level Agreements
  • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
  • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
  • Provide timely feedback into the development process on customer-reported product problems
  • Document actions to effectively communicate information internally and to customers
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Qualifications

  • Previous experience with Endpoint Security software is required
  • SIEM experience, including -
    • Deep understanding of how SIEMs works
    • Experience in creating custom collections and data parsing
    • Experience in creating complex correlation rules, reports and dashboard
    • Experience in integration and implementation of SIEMs
  • Experience working with EDR tools
  • Experience with strong communication and customer service skills
  • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
  • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
  • 4+ years of experience as a Support Engineer
  • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
  • Excellent written and verbal communication skills
  • Strong customer advocacy skills and experience, ability to work in difficult customer situations
  • Knowledge of Cloud infrastructure a plus
  • Experience in incident response a plus
  • Experience with scripting a plus
  • Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Security Clearances Jobs View All Jobs in London