1888 Selfridges jobs in London

**Position Snapshot**
**Job Title:** Boutique Leader (Retail Manager)
**Location:** Selfridges, Oxford Street, London
**Position Type:** Full-time
**Reports to:** Regional Business Manager
**Salary:** Competitive salary plus potential bonus, pension, private medical insurance and other excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.
This is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let it stop you from applying.
**About the role**
We are looking for an inspiring, passionate and visionary **_Retail Manager_** to join the Nespresso Selfridges team based at Oxford Street. You will be responsible for the entire daily operations of the Boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction. You will lead the Boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the Boutique's success, ensuring the commercial deliverables and KPI's are achieved.
**Key responsibilities of a Nespresso Boutique Leader.**
+ Translate the Boutique's commercial objectives into tangible KPI's, providing clear goals for the team to achieve.
+ Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
+ Align employee work schedules with sales plans to ensure appropriate floor coverage.
+ Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
+ Advocate the importance of being a passionate Nespresso brand ambassador.
+ Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
+ Develop great relationships with Selfridges, the concessions within Selfridges and stores on Oxford Street in order to create opportunity.
+ Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more!
+ Ensure the Boutique is working in a safe and compliant way throughout the day-to-day operations.
Take responsibility, show motivation and in return you can expect great opportunities.
**What will make you successful?**
You will have the autonomy within this varied role to achieve big things! To help you do this you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences. You will also have.
+ Proven leadership experience, supporting people to develop coupled with a solid understand of HR best practice and management of employee relations case.
+ The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
+ Experience of making strategic decisions and action planning to drive the right results.
+ Exceptional communication and interpersonal skills.
**Why join us?**
At Nespresso, every cup begins with you. Whether it's helping a customer discover their new favourite blend or leading a team to exceed expectations, you'll be part of something special. Your team will represent the full spectrum of the Nespresso experience - offering expert knowledge and luxury service with confidence and warmth. As part of your role as Retail Manager we will offer you:
+ A real focus on personal development and growth. You'll have the opportunity to be assigned a mentor and be involved in project work that broadens your knowledge and gives you visibility across the business.
+ Up to a 10% potential annual bonus.
+ Private medical insurance.
+ 25 days holiday + statutory bank holidays.
+ Competitive pension scheme.
+ A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
**Our Story**
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we'd like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.
At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**We'll be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.**
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Nestlé's Commitment to a Diverse and Inclusive Workplace ( are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Our client is a globally recognized luxury fashion brand renowned for its exquisite craftsmanship and timeless style. We are seeking a dynamic and experienced Store Manager to lead our flagship boutique located in the heart of London. This is a critical role, responsible for driving sales, ensuring an unparalleled customer experience, and maintaining the brand's prestigious image. You will be managing a dedicated team of sales associates and contributing to the overall success of the brand in one of the world's most iconic retail destinations.

Responsibilities:

• Oversee all day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Drive store sales performance by setting targets, implementing sales strategies, and motivating the sales team.
• Provide exceptional customer service, ensuring all clients receive a personalized and memorable shopping experience.
• Recruit, train, develop, and manage a high-performing team of sales associates.
• Manage inventory, stock levels, and visual merchandising to align with brand standards and maximize sales potential.
• Ensure compliance with all company policies, procedures, and operational standards.
• Monitor store performance, analyze sales data, and report on key metrics to senior management.
• Maintain store appearance and presentation to the highest luxury standards.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Foster a positive and collaborative team environment that promotes brand loyalty and employee engagement.

Qualifications:

• Proven experience as a Store Manager or Assistant Store Manager within the luxury retail sector, preferably in fashion.
• Demonstrated success in driving sales performance and achieving retail targets.
• Exceptional leadership, coaching, and team management skills.
• A strong understanding of luxury brand principles and customer service excellence.
• Excellent communication, interpersonal, and clienteling skills.
• Proficiency in retail management software and POS systems.
• Passion for fashion and a keen eye for visual merchandising.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by retail operations.
• Strong understanding of inventory management and loss prevention strategies.
• This role is based at our prestigious store location in **London, England, UK**.

This is a fantastic opportunity to lead a high-profile store for a world-leading luxury brand, offering career progression and the chance to shape the customer experience in a dynamic retail environment.

Our client, a leading name in the fashion retail industry, is seeking an exceptional Store Manager to lead their flagship store in the heart of London, England, UK . This is a critical, hands-on role requiring a passion for fashion, a proven track record in retail management, and a dedication to delivering outstanding customer experiences. As Store Manager, you will be responsible for driving sales performance, managing inventory effectively, and leading a high-performing team to achieve targets. Your duties will include staff recruitment, training, and development; visual merchandising execution; operational management of the store; and ensuring adherence to all company policies and procedures. You will cultivate a positive and engaging store environment that encourages repeat business and brand loyalty. The ideal candidate will possess strong commercial acumen, excellent communication and interpersonal skills, and the ability to motivate and inspire a team. Experience in a similar fast-paced fashion retail environment is essential. You will be expected to analyse sales data, identify trends, and implement strategies to maximize profitability. This role demands a proactive and results-oriented individual who can thrive in a demanding yet rewarding setting. We are looking for a leader who can embody the brand's values and ensure the store operates at the highest standards.

Key Responsibilities:

• Achieve and exceed store sales targets and key performance indicators.
• Recruit, train, motivate, and develop the store team.
• Implement and maintain visual merchandising standards.
• Manage stock levels and ensure efficient inventory control.
• Oversee daily store operations and ensure smooth running of the business.
• Deliver exceptional customer service to drive loyalty and satisfaction.
• Manage store budget and P&L responsibilities.
• Ensure compliance with all health, safety, and security procedures.

Qualifications:

• Proven experience as a Retail Store Manager, preferably in fashion.
• Demonstrated success in driving sales and achieving targets.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in retail management systems and MS Office.
• A passion for fashion and an understanding of current trends.
• Ability to work flexible hours, including weekends and evenings.

Our client , a prestigious designer fashion house, is seeking an exceptional and results-driven Store Manager to lead their flagship boutique in the heart of London, England, UK . This is a critical role responsible for overseeing all aspects of store operations, driving sales performance, and delivering an unparalleled luxury customer experience. The ideal candidate will possess a passion for high-end fashion and a proven ability to inspire and motivate a sales team to achieve and exceed targets. You will be responsible for managing staff rotas, training, and performance development, ensuring the team embodies the brand's values and aesthetic. Key responsibilities include inventory management, visual merchandising execution, implementing loss prevention strategies, and maintaining immaculate store standards. You will also be expected to analyze sales data, identify trends, and develop strategic plans to maximize profitability. Strong communication and interpersonal skills are essential for building relationships with clients, managing VIP customers, and liaising with head office. A proactive approach to problem-solving and a keen eye for detail are paramount. This role offers a hybrid working model, requiring presence in the store for operational needs and leadership, with opportunities for remote work related to administrative tasks and reporting. The successful applicant will have significant experience in luxury retail management, a deep understanding of the fashion industry, and a demonstrable track record of sales success. Experience with luxury POS systems and inventory management software is a plus. We are looking for a confident and dynamic leader who can uphold the brand's reputation for excellence and cultivate a loyal customer base in one of the world's most competitive retail environments.

Our client, a prestigious and rapidly growing fashion brand with a strong online presence, is seeking an experienced Senior E-commerce Operations Manager to oversee their digital retail operations. This hybrid role, based in the heart of **London, England, UK**, offers the flexibility of remote work combined with essential in-office collaboration. You will be responsible for the end-to-end management of the e-commerce platform, ensuring seamless customer journeys, efficient order fulfilment, and optimal site performance. The ideal candidate will have a deep understanding of online retail operations, a passion for fashion, and a proven ability to drive growth and improve customer satisfaction.

Key Responsibilities:

• Manage the day-to-day operations of the e-commerce website, including product merchandising, content updates, and promotional campaigns.
• Oversee order processing, inventory management, and fulfilment logistics to ensure timely and accurate delivery.
• Monitor website performance, conversion rates, and user experience, identifying areas for improvement.
• Collaborate with marketing teams to implement and optimise online sales strategies and promotions.
• Manage relationships with third-party logistics providers (3PLs), payment gateways, and other e-commerce technology partners.
• Ensure the e-commerce platform is secure, reliable, and compliant with all relevant regulations.
• Analyse sales data and customer behaviour to identify trends, opportunities, and insights.
• Develop and manage the e-commerce operational budget.
• Lead and mentor a team of e-commerce specialists, fostering a culture of continuous improvement.
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices in the fashion industry.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably within the fashion or luxury retail sector.
• Proven experience managing high-traffic e-commerce websites and online sales platforms.
• Strong understanding of SEO, SEM, CRM, and digital marketing principles.
• Experience with e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud).
• Excellent analytical skills, with the ability to interpret sales data and customer insights.
• Strong project management and organisational skills.
• Experience managing external vendors and service providers.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a hybrid work environment.

This is an exciting opportunity to take ownership of the e-commerce operations for a leading fashion brand and drive its digital success.

Our client, a prestigious name in the luxury fashion industry, is seeking a dynamic and results-driven Retail Operations Manager to oversee their flagship stores in London, England, UK . This key role is responsible for ensuring the smooth and efficient day-to-day running of retail operations, delivering an exceptional customer experience, and driving sales performance. You will lead and motivate a team of store managers and retail staff, fostering a high-performance culture aligned with the brand's values. Key responsibilities include managing store budgets, controlling inventory, optimizing visual merchandising, and ensuring compliance with all company policies and procedures. You will be instrumental in implementing operational strategies to enhance customer service, drive footfall, and maximize sales opportunities. A deep understanding of the luxury retail market, excellent leadership capabilities, and strong commercial acumen are essential. The ideal candidate will possess outstanding communication and interpersonal skills, with the ability to build strong relationships with both staff and clientele. You will be responsible for analysing sales data, identifying trends, and developing strategies to improve profitability and market share. This role requires a proactive and adaptable individual with a passion for luxury brands and a commitment to operational excellence. Experience in staff training, development, and performance management is also crucial. You will work closely with the Head of Retail and other departments to ensure seamless integration of store operations with the broader business strategy.
Key Responsibilities:

• Oversee the operational management of luxury fashion retail stores.
• Lead and inspire retail teams to achieve sales targets and deliver exceptional customer service.
• Manage store budgets, sales performance, and profitability.
• Ensure effective inventory management and stock control.
• Implement and maintain high standards of visual merchandising and store presentation.
• Develop and execute operational strategies to enhance customer experience.
• Monitor competitor activities and market trends.
• Ensure compliance with health, safety, and security regulations.
• Recruit, train, and develop retail staff.
• Collaborate with head office departments to align operations with brand strategy.

Qualifications:

• Proven experience as a Retail Operations Manager or similar senior retail management role, preferably in luxury goods.
• Strong understanding of retail operations, merchandising, and stock management.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong commercial awareness and sales-driven approach.
• Ability to analyse sales data and develop effective strategies.
• Experience in budget management and financial control.
• Passion for the luxury fashion industry.
• Flexibility to work varied shifts including weekends and evenings.

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Customer Service Manager - Aerospace Industry

Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE

This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.

Key Responsibilities:

• Lead, mentor, and develop customer-facing teams to exceed performance goals.
• Drive and implement customer service policies, procedures, and KPIs.
• Handle escalated customer issues and drive resolution.
• Monitor performance through metrics (e.g. satisfaction scores, resolution times).
• Design and deliver training and coaching across customer service and management teams.
• Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
• Gather and use customer feedback to drive continuous improvement.
• Present insights and performance data to senior leadership.

What We're Looking For:

• Proven track record in leading customer service teams.
• Experience in process improvement and customer experience strategy.
• Strong communication, relationship-building, and stakeholder management skills.
• Confident in delivering training and presenting to internal and external audiences.
• Proficient in CRM tools (e.g. Salesforce) and Microsoft Office Suite.
• Analytical mindset - able to interpret data and make actionable recommendations.
• Experience in or passion for the aerospace or similar high-tech industries.
• Flexible and open to occasional global travel.
• Multilingual skills are a plus.

ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.