304 Senior Account Manager Amazon Vendor Services jobs in London
Sales & Relationship Management - Italian Speaking
London, London
S&P Global
Posted 7 days ago
Job Viewed
Job Description
**About the Role:**
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
0
Vendor Performance Management Lead
London, London
Bloomberg
Posted 2 days ago
Job Viewed
Job Description
Vendor Performance Management Lead
Location
London
Business Area
Accounting and Finance
Ref #
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.
**What's the role?**
We're seeking a highly experienced and strategic individual contributor to lead all aspects of **Vendor Performance Management (VPM)** reporting into Global Procurement. This person will design, implement, and continuously evolve our global VPM framework. The role is critical in driving optimal vendor partnerships, ensuring contractual compliance, and proactively identifying opportunities for efficiency and value creation.
The successful candidate will be a visionary leader, skilled at fostering collaboration, leveraging advanced analytics, and influencing across all levels of the organization to deliver best-in-class vendor performance. This is a high-impact role, central to strengthening operational resilience and maximizing value from our vendor ecosystem.
**We'll trust you to:**
· **Lead the VPM Program** :
o Serve as the primary program lead for the global Vendor Performance Management framework, covering performance metrics, governance, communications, change management, and operational execution across all procurement categories.
o Develop and mature the VPM strategy to align with overall business objectives and risk management frameworks.
· **Drive Vendor Relationships & Performance** :
o Manage and cultivate strategic relationships with key enterprise vendors, acting as a critical escalation point.
o Facilitate high-level business reviews and planning sessions to promote innovation, collaboration, and continuous improvement.
o Establish and monitor KPIs and SLAs focused on value creation, risk mitigation, and operational excellence.
o Identify and mitigate vendor-related risks to ensure a resilient vendor ecosystem.
o Integrate VPM with the broader operational resilience program where needed.
· **Apply Analytical Insight & Enable Continuous Improvement** :
o Deploy advanced VPM technologies, data visualization tools, and analytics to derive actionable insights that inform decision-making.
o Develop and present KPI reporting to demonstrate program effectiveness to internal and external stakeholders.
o Partner with Vendor Risk Management (VRM) and Enterprise Risk Management (ERIM) on financial due diligence, incident management, and audit requirements.
o Build and manage reports to meet controls and regulatory needs (DORA, UK CTP).
o Present vendor risks and corrective action plans to senior business leaders.
o Research and integrate industry best practices to continuously enhance vendor performance management.
**You'll need to have:**
· Bachelor's degree in Business, Supply Chain Management, Finance, or related field (Master's strongly preferred).
· 7+ years of progressive experience in vendor performance management, strategic sourcing, procurement, or supply chain management, with at least 2+ years in a lead role.
· Proven experience in designing, implementing, and managing VPM frameworks and Supplier Relationship Management (SRM) programs.
· Exceptional analytical and problem-solving skills with ability to interpret complex data and drive actionable insights.
· Advanced proficiency in MS Office; experience with VPM software, procurement platforms, and BI tools (e.g., QLIK Sense, Power BI).
· Strong commercial acumen with deep understanding of contracts and SLAs.
· Familiarity with Vendor Contract Management Systems (Icertis a plus).
· Excellent communication, negotiation, and stakeholder engagement skills.
· Ability to thrive in a fast-paced, dynamic environment with strong attention to detail.
**We'd love to see:**
· Experience engaging with senior executives and regulators through reports and corrective action plans.
· Demonstrated success integrating VPM frameworks with broader risk and operational resilience programs.
· Passion for leveraging vendor partnerships to foster innovation, efficiency, and value creation.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
Accounting and Finance
Ref #
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.
**What's the role?**
We're seeking a highly experienced and strategic individual contributor to lead all aspects of **Vendor Performance Management (VPM)** reporting into Global Procurement. This person will design, implement, and continuously evolve our global VPM framework. The role is critical in driving optimal vendor partnerships, ensuring contractual compliance, and proactively identifying opportunities for efficiency and value creation.
The successful candidate will be a visionary leader, skilled at fostering collaboration, leveraging advanced analytics, and influencing across all levels of the organization to deliver best-in-class vendor performance. This is a high-impact role, central to strengthening operational resilience and maximizing value from our vendor ecosystem.
**We'll trust you to:**
· **Lead the VPM Program** :
o Serve as the primary program lead for the global Vendor Performance Management framework, covering performance metrics, governance, communications, change management, and operational execution across all procurement categories.
o Develop and mature the VPM strategy to align with overall business objectives and risk management frameworks.
· **Drive Vendor Relationships & Performance** :
o Manage and cultivate strategic relationships with key enterprise vendors, acting as a critical escalation point.
o Facilitate high-level business reviews and planning sessions to promote innovation, collaboration, and continuous improvement.
o Establish and monitor KPIs and SLAs focused on value creation, risk mitigation, and operational excellence.
o Identify and mitigate vendor-related risks to ensure a resilient vendor ecosystem.
o Integrate VPM with the broader operational resilience program where needed.
· **Apply Analytical Insight & Enable Continuous Improvement** :
o Deploy advanced VPM technologies, data visualization tools, and analytics to derive actionable insights that inform decision-making.
o Develop and present KPI reporting to demonstrate program effectiveness to internal and external stakeholders.
o Partner with Vendor Risk Management (VRM) and Enterprise Risk Management (ERIM) on financial due diligence, incident management, and audit requirements.
o Build and manage reports to meet controls and regulatory needs (DORA, UK CTP).
o Present vendor risks and corrective action plans to senior business leaders.
o Research and integrate industry best practices to continuously enhance vendor performance management.
**You'll need to have:**
· Bachelor's degree in Business, Supply Chain Management, Finance, or related field (Master's strongly preferred).
· 7+ years of progressive experience in vendor performance management, strategic sourcing, procurement, or supply chain management, with at least 2+ years in a lead role.
· Proven experience in designing, implementing, and managing VPM frameworks and Supplier Relationship Management (SRM) programs.
· Exceptional analytical and problem-solving skills with ability to interpret complex data and drive actionable insights.
· Advanced proficiency in MS Office; experience with VPM software, procurement platforms, and BI tools (e.g., QLIK Sense, Power BI).
· Strong commercial acumen with deep understanding of contracts and SLAs.
· Familiarity with Vendor Contract Management Systems (Icertis a plus).
· Excellent communication, negotiation, and stakeholder engagement skills.
· Ability to thrive in a fast-paced, dynamic environment with strong attention to detail.
**We'd love to see:**
· Experience engaging with senior executives and regulators through reports and corrective action plans.
· Demonstrated success integrating VPM frameworks with broader risk and operational resilience programs.
· Passion for leveraging vendor partnerships to foster innovation, efficiency, and value creation.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
1
Sales and Management Graduate Scheme - Telesales
Woodford, London
£22987 - £26000 annum
Rentokil Initial
Posted 266 days ago
Job Viewed
Job Description
Initial Washrooms
Sales and Management Graduate Scheme - Telesales
Woodford
8.30am-4.30pm Mon-Thurs, 8.30am-3.15pm Fri
£22,987 basic(inc. London Weighting) + bonus + structured career progression + mobile phone + tablet + company discount scheme
Initial is one of the UK's leading washrooms product and service providers, and medical waste removal and disposal service and is part of the Rentokil Initial Group, a FTSE100, global company voted Indeed’s Best Place to Work in the UK 2020 . Where there is a public bathroom/washroom/medical facility there’s an opportunity for us to provide an amazing service!
We are looking for hands-on Graduates who want to be in control of their own future, are target driven and want to be rewarded against their own performance!
If you are ready to start your career with a company that will allow you to experience various aspects of our business, train you to become an industry expert and give you the chance to choose the direction you want to take, this is the career opportunity you have been looking for!
What the Graduate scheme looks like:
Weeks 1-6: Initial training - you will attend our World Class Sales Academy whilst also shadowing operational and sales staff servicing our customers in a specific geographical area, servicing soap dispensers, air fresheners, sanitary and nappy units and floor mats, as well as medical customers removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business.
Weeks 6-52: You will spend your first period in either sales support roles, including Indoor Sales, Customer Relations, Key Accounts Customer Relations and Telesales. You will spend some time in one role however we will give you exposure to as many of these roles as possible giving you a broad understanding of our customers and their needs, whilst also becoming an expert in our products and services. During this time you will also have the opportunity to complete our Intro to Sales Development Programme.
12+ months: This is a big step in the Sales and Management Graduate role. Having industry and business knowledge you will now be in a better position to decide where you want to take your career. You will play a part in any local projects in this time and you will also complete the Leadership Development Programme. During this time you will also have the chance to progress to roles such as:
Field Account Manager - you will be responsible for sales in a certain patch area
Service Team Leader - manage a team of field service colleagues
Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
Regional Account Manager - supporting our Key Account Customers
24+ Months: Once you have been with Initial for 24 months you will be well placed to apply for senior positions such as Sales Team Leader, Key Account Manager, Branch Manager and Area Central Support roles.
Requirements
Sounds Good? We’re looking for Graduates who:
- Aim to beat any target set and push themselves in and out of work
- Are a determined graduate with a minimum of a 2:2 BSc/BA degree in any subject (Business related, Transport, Logistics, Supply Chain or Management disciplines preferred but not necessary)
- Have a full UK Driving licence or be working towards this
- Are hardworking and ambitious
- Are comfortable working in the field
- Want to work with people and provide excellent customer service
- Are motivated and eager to learn
- Want to work hard, be successful and have fun whilst doing so.
Benefits
What we will offer you on top of an exciting and varied career with an organisation who is Management Today’s number 1 for Diversity and Inclusion 2020, and is at the forefront of Hygiene innovation;
- Competitive basic salary of £22,987
- Variable pay on top of basic salary
- Structured career progression and promotion
- Mobile phone and tablet
- RI Rewards (Discounts on 3000+ retailers!)
- A stable career in a FTSE100 company
Want to be part of our team of Graduates? Apply NOW and if selected, a member of our recruitment team will be in touch with more information.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .
This advertiser has chosen not to accept applicants from your region.
2
Associate Director, Vendor & Affiliate Management
London, London
S&P Global
Posted 7 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
12
**The Team**
The In-Business Controls team within the Ratings division is dedicated to ensuring operational excellence and robust risk management. We pride ourselves on our collaborative culture, where innovation and inclusivity are at the forefront of our operations. Our team values integrity, transparency, and a proactive approach to managing vendor and affiliate relationships, ensuring that we consistently meet the highest standards of performance and compliance.
**The Role**
Reporting to Head of Vendor Management, you will play a key part in the management of vendor and affiliate relationships to ensure efficient and effective operations in line with company policies. You will evaluate and monitor vendor and affiliate performance, adherence to contracts, cost, and risk.
The successful candidate will have global responsibilities and will work across multiple areas within Ratings, . with regular interaction with senior leaders in the Division and Corporate Functions. You will also develop a broad knowledge and skill set in managing risk and controls.
**Responsibilities**
**Lead the oversight of SPGI Digital Solutions as an affiliate providing critical Information, Communication & Technology services**
+ Develop and monitor an affiliate contract with Digital Solutions, including Service Level Agreements.
+ Oversee the Affiliate Risk Assessment, including the Vendor Compliance Controls Assessment and implement solutions to any issues identified.
+ Organise and run the Digital Solutions oversight meeting and validate that Engagement Owner-level oversight meetings are occurring.
+ Ensure Digital Solutions is providing relevant and timely data and information to Engagement Owners and Ratings' management.
+ Liaise with Digital Solutions for risk and control management activities, including but not limited to Internal Audit findings, controls testing, risk management and responding to regulators.
+ Connect key stakeholders, activities and projects across In-Business Controls, Ratings Technology and Digital Solutions.
**Lead and support broader vendor / affiliate oversight activities, with a particular focus on technology & data**
+ Implement and manage affiliate governance measures for potential new affiliate engagements, as needed, such as SPGI Enterprise Data Organization and Kensho, for example.
+ Maintain governance over existing Ratings' affiliates, including, for example, conducting risk re-certifications, updating contracts and conducting monitoring, where needed.
+ Ensure relevant affiliate due diligence is in place for existing intercompany data providers, such as Market Intelligence and Commodity Insights.
**Lead continuous improvement projects and support management reporting**
+ Lead or support continuous improvement initiatives, driving innovation and efficiency in processes and controls related to vendors and affiliates.
+ Support reviews and exams by providing necessary information and implementing Management Action Plans (MAPs), demonstrating adaptability and leadership in managing change.
+ Provide accurate and insightful reporting to various oversight committees, including Ratings' Boards.
**Compensation/Benefits Information** : (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $120,000 to $175,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
**Required Qualifications**
+ Proven experience in vendor and affiliate management, preferably within a regulated entity.
+ An S&P Global employee at this level would typically have 5+ years of relevant experience.
+ Understanding of technology organizations and Information, Communication & Technology services
+ Ability to work effectively across different cultures and time zones, with a truly global perspective.
+ Excellent analytical and problem-solving skills with a focus on operational efficiency.
+ Experience in the Ratings industry or a similar sector.
+ Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
+ Understanding of operational risk management, including how to identify, evaluate and mitigate risk
+ Knowledge of operational controls, including how to monitor, test and oversee controls
+ Demonstrated ability to lead projects and drive process improvements.
_Right to Work_ _Requirements: This_ _role is limited to persons with an indefinite right to work in the United States._
_All employees are required to work from the office a minimum of 2 days per week._
_We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer._
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
**Grade Level (for internal use):**
12
**The Team**
The In-Business Controls team within the Ratings division is dedicated to ensuring operational excellence and robust risk management. We pride ourselves on our collaborative culture, where innovation and inclusivity are at the forefront of our operations. Our team values integrity, transparency, and a proactive approach to managing vendor and affiliate relationships, ensuring that we consistently meet the highest standards of performance and compliance.
**The Role**
Reporting to Head of Vendor Management, you will play a key part in the management of vendor and affiliate relationships to ensure efficient and effective operations in line with company policies. You will evaluate and monitor vendor and affiliate performance, adherence to contracts, cost, and risk.
The successful candidate will have global responsibilities and will work across multiple areas within Ratings, . with regular interaction with senior leaders in the Division and Corporate Functions. You will also develop a broad knowledge and skill set in managing risk and controls.
**Responsibilities**
**Lead the oversight of SPGI Digital Solutions as an affiliate providing critical Information, Communication & Technology services**
+ Develop and monitor an affiliate contract with Digital Solutions, including Service Level Agreements.
+ Oversee the Affiliate Risk Assessment, including the Vendor Compliance Controls Assessment and implement solutions to any issues identified.
+ Organise and run the Digital Solutions oversight meeting and validate that Engagement Owner-level oversight meetings are occurring.
+ Ensure Digital Solutions is providing relevant and timely data and information to Engagement Owners and Ratings' management.
+ Liaise with Digital Solutions for risk and control management activities, including but not limited to Internal Audit findings, controls testing, risk management and responding to regulators.
+ Connect key stakeholders, activities and projects across In-Business Controls, Ratings Technology and Digital Solutions.
**Lead and support broader vendor / affiliate oversight activities, with a particular focus on technology & data**
+ Implement and manage affiliate governance measures for potential new affiliate engagements, as needed, such as SPGI Enterprise Data Organization and Kensho, for example.
+ Maintain governance over existing Ratings' affiliates, including, for example, conducting risk re-certifications, updating contracts and conducting monitoring, where needed.
+ Ensure relevant affiliate due diligence is in place for existing intercompany data providers, such as Market Intelligence and Commodity Insights.
**Lead continuous improvement projects and support management reporting**
+ Lead or support continuous improvement initiatives, driving innovation and efficiency in processes and controls related to vendors and affiliates.
+ Support reviews and exams by providing necessary information and implementing Management Action Plans (MAPs), demonstrating adaptability and leadership in managing change.
+ Provide accurate and insightful reporting to various oversight committees, including Ratings' Boards.
**Compensation/Benefits Information** : (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $120,000 to $175,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
**Required Qualifications**
+ Proven experience in vendor and affiliate management, preferably within a regulated entity.
+ An S&P Global employee at this level would typically have 5+ years of relevant experience.
+ Understanding of technology organizations and Information, Communication & Technology services
+ Ability to work effectively across different cultures and time zones, with a truly global perspective.
+ Excellent analytical and problem-solving skills with a focus on operational efficiency.
+ Experience in the Ratings industry or a similar sector.
+ Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
+ Understanding of operational risk management, including how to identify, evaluate and mitigate risk
+ Knowledge of operational controls, including how to monitor, test and oversee controls
+ Demonstrated ability to lead projects and drive process improvements.
_Right to Work_ _Requirements: This_ _role is limited to persons with an indefinite right to work in the United States._
_All employees are required to work from the office a minimum of 2 days per week._
_We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer._
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
3
Global Clinical Project Manager - Vendor Management Expert - Novartis Dedicated (home-based in Eu...
London, London
IQVIA
Posted 17 days ago
Job Viewed
Job Description
**Global Clinical Project Manager - Vendor Management Expert - Single Sponsor (Novartis)**
Are you an experienced Vendor Management professional looking to make an impact in global clinical trials?
We are seeking a **Global Clinical Project Manager - Vendor Management Expert** to join our **Single Sponsor Department** , dedicated exclusively to **Novartis** . In this role, you 'll become an expert in **Vendor Management** for global clinical trials across all phases (Phase I-IV), ensuring seamless execution from study start-up through close-out.
**What We're Looking For**
To excel in this role, you should bring:
+ **Global Clinical Project Management experience**
+ **Strong Vendor Management expertise:** Central lab, eCOA, IRT, ECG, Imaging, Ancillaries and/or Patient Recruitment & Retention with experience in global clinical trials. (must have experience managing at least 2 of these vendors)
+ **Deep understanding of clinical operations processes** and vendor service categories.
+ **Excellent project management skills** to drive efficiency and collaboration
+ **Strong communication and influencing abilities** to partner effectively across functions.
+ **Proven ability to manage risk and performance issues** in a fast-paced environment
**What You'll Do**
As a **Global Clinical Project Manager - Vendor Management Expert** , you will be responsible for ensuring vendor deliverables are met with **quality and efficiency** at the trial level. Your key responsibilities include:
+ **Vendor Oversight & Coordination** - Manage vendor activities across the study lifecycle, ensuring timely and high-quality deliverables.
+ **Study Start-Up Support** - Oversee vendor deliverables during study initiation, ensuring smooth onboarding and activation.
+ **Risk & Performance Management** - Track vendor performance, identify risks, and escalate issues as needed.
+ **Site Readiness & Activation** - Drive vendor activities to support site activations and ensure study milestones are met.
+ **Study Close-Out** - Coordinate vendor deliverables that support Database Lock and study closure.
**What You'll Deliver**
+ **Vendor service excellence at the study level**
+ **Vendor onboarding and performance tracking**
+ **KPI (Key Performance Indicator) and KQI (Key Quality Indicator) dashboards to monitor vendor effectiveness**
+ **Site readiness monitoring and documentation**
+ **Risk mapping with contingency planning**
+ **Vendor cost control and oversight**
**Please note this role is not eligible for the UK visa sponsorship.**
This is an exciting opportunity to play a **critical role in global clinical trials** , ensuring vendor excellence and operational success. If you're ready to take on a **high-impact role** with a leading sponsor, we'd love to hear from you!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Are you an experienced Vendor Management professional looking to make an impact in global clinical trials?
We are seeking a **Global Clinical Project Manager - Vendor Management Expert** to join our **Single Sponsor Department** , dedicated exclusively to **Novartis** . In this role, you 'll become an expert in **Vendor Management** for global clinical trials across all phases (Phase I-IV), ensuring seamless execution from study start-up through close-out.
**What We're Looking For**
To excel in this role, you should bring:
+ **Global Clinical Project Management experience**
+ **Strong Vendor Management expertise:** Central lab, eCOA, IRT, ECG, Imaging, Ancillaries and/or Patient Recruitment & Retention with experience in global clinical trials. (must have experience managing at least 2 of these vendors)
+ **Deep understanding of clinical operations processes** and vendor service categories.
+ **Excellent project management skills** to drive efficiency and collaboration
+ **Strong communication and influencing abilities** to partner effectively across functions.
+ **Proven ability to manage risk and performance issues** in a fast-paced environment
**What You'll Do**
As a **Global Clinical Project Manager - Vendor Management Expert** , you will be responsible for ensuring vendor deliverables are met with **quality and efficiency** at the trial level. Your key responsibilities include:
+ **Vendor Oversight & Coordination** - Manage vendor activities across the study lifecycle, ensuring timely and high-quality deliverables.
+ **Study Start-Up Support** - Oversee vendor deliverables during study initiation, ensuring smooth onboarding and activation.
+ **Risk & Performance Management** - Track vendor performance, identify risks, and escalate issues as needed.
+ **Site Readiness & Activation** - Drive vendor activities to support site activations and ensure study milestones are met.
+ **Study Close-Out** - Coordinate vendor deliverables that support Database Lock and study closure.
**What You'll Deliver**
+ **Vendor service excellence at the study level**
+ **Vendor onboarding and performance tracking**
+ **KPI (Key Performance Indicator) and KQI (Key Quality Indicator) dashboards to monitor vendor effectiveness**
+ **Site readiness monitoring and documentation**
+ **Risk mapping with contingency planning**
+ **Vendor cost control and oversight**
**Please note this role is not eligible for the UK visa sponsorship.**
This is an exciting opportunity to play a **critical role in global clinical trials** , ensuring vendor excellence and operational success. If you're ready to take on a **high-impact role** with a leading sponsor, we'd love to hear from you!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
4
Japanese Food Sales Manager & Office Management
North Acton, London
JAC Recruitment
Posted 2 days ago
Job Viewed
Job Description
Japanese Food Company seeks for:
Position: Sales & Office Manager
Location: North Acton
Employment Type: Full-time
Salary: up to 60K GBP
This is a dual role that combines responsibility for driving sales growth with overseeing the day-to-day operations of our small office. The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to manage administrative tasks with efficiency and attention to detail.
Key Responsibilities
Sales Management
- Develop and implement sales strategies to achieve company targets. li>Build and maintain strong relationships with existing and potential clients.
- Identify new business opportunities and support market expansion.
- Prepare and present regular sales reports and forecasts to senior management
- Analyse sales data to measure performance and identify areas for improvement.
- Manage and support a small sales team, setting clear goals and performance targets to keep the team motivated.
- Represent the company at exhibitions, trade shows, and client meetings.
Office Management
- Oversee the day-to-day administrative operations of a small office, ensuring smooth and efficient functioning.
- Manage office administration, including correspondence, scheduling, and record-keeping.
- Handle basic bookkeeping tasks, including processing invoices, expense reports, and liaising with our external accountant.
- Support finance-related tasks such as invoicing, expenses, and budget monitoring.
- Supervise and support a small team, fostering a positive and efficient working environment.
- Coordinate with suppliers, service providers, and external partners.
- Provide regular reports to senior management and participate in scheduled management meetings.
- Serve as the first point of contact for visitors and calls, providing professional customer service.
Requirements
- Proven experience in sales and/or business development, ideally in food import/export.
- Strong organizational and multitasking skills with attention to detail.
- Experience in office administration or team management.
- Excellent communication and negotiation skills.
- Proficiency in MS Office (Word, Excel, Outlook); familiarity with accounting software is an advantage.
- Ability to work independently and manage multiple priorities.
- Language requirement Business-level English; Japanese other language skills a plus.
This advertiser has chosen not to accept applicants from your region.
5
Japanese Food Sales Manager & Office Management
Greater London, London
£50000 - £60000 Annually
JAC Recruitment
Posted 2 days ago
Job Viewed
Job Description
Japanese Food Company seeks for:
Position: Sales & Office Manager
Location: North Acton
Employment Type: Full-time
Salary: up to 60K GBP
This is a dual role that combines responsibility for driving sales growth with overseeing the day-to-day operations of our small office. The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to manage administrative tasks with efficiency and attention to detail.
Key Responsibilities
Sales Management
- Develop and implement sales strategies to achieve company targets. li>Build and maintain strong relationships with existing and potential clients.
- Identify new business opportunities and support market expansion.
- Prepare and present regular sales reports and forecasts to senior management
- Analyse sales data to measure performance and identify areas for improvement.
- Manage and support a small sales team, setting clear goals and performance targets to keep the team motivated.
- Represent the company at exhibitions, trade shows, and client meetings.
Office Management
- Oversee the day-to-day administrative operations of a small office, ensuring smooth and efficient functioning.
- Manage office administration, including correspondence, scheduling, and record-keeping.
- Handle basic bookkeeping tasks, including processing invoices, expense reports, and liaising with our external accountant.
- Support finance-related tasks such as invoicing, expenses, and budget monitoring.
- Supervise and support a small team, fostering a positive and efficient working environment.
- Coordinate with suppliers, service providers, and external partners.
- Provide regular reports to senior management and participate in scheduled management meetings.
- Serve as the first point of contact for visitors and calls, providing professional customer service.
Requirements
- Proven experience in sales and/or business development, ideally in food import/export.
- Strong organizational and multitasking skills with attention to detail.
- Experience in office administration or team management.
- Excellent communication and negotiation skills.
- Proficiency in MS Office (Word, Excel, Outlook); familiarity with accounting software is an advantage.
- Ability to work independently and manage multiple priorities.
- Language requirement Business-level English; Japanese other language skills a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Director Account Management
London, London
Graebel Companies, Inc.
Posted 7 days ago
Job Viewed
Job Description
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional . and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
This advertiser has chosen not to accept applicants from your region.
7
Head of Account Management
Mention Me
Posted 545 days ago
Job Viewed
Job Description
Who we are
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
This advertiser has chosen not to accept applicants from your region.
8
Manager, Account Management & Client Success
London, London
£35000 - £38000 annum
Houst
Posted 21 days ago
Job Viewed
Job Description
We're Houst
This advertiser has chosen not to accept applicants from your region.
9