2,635 Senior Customer Service Representative jobs in the United Kingdom

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Customer Service Representative

Location: Wales

Contract: Until 31st March 2026, Monday-Friday, Paying £15.04 p/hr

A public sector organisation is seeking a customer-focused individual to join its Permitting Team. This role is ideal for someone with experience in debt resolution, customer negotiation, or handling outstanding payments.

You’ll be responsible for:

• Contacting customers via phone and email to pursue overdue payments
• Logging payments and reporting non-payment cases to the legal team
• Supporting customers applying for permits by managing enquiries and applications
• Providing general permitting support

If you’re a confident communicator with a knack for resolving issues and delivering great service, we’d love to hear from you.

Crawley

Salary - £25,000 + (dependant on experience)

Hybrid, 3 days at home

Monday – Friday

As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Learning & development opportunities and study support
• Volunteering days and charity payroll giving
• Social clubs and events
• Onsite gym
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Travel season ticket loans
• Ride-to-Work scheme

What we’re looking for:

• Experience dealing with customers in a Financial Services setting.
• Great communication skills — you can complex ideas in a simple, clear way.
• A real passion for helping customers, making sure they get the support and information they need.
• Comfortable with numbers and have a good eye for detail.
• Able to stay focused and keep going even when things get busy.
• Self-motivated, organised, and happy working on your own when needed.

What you'll be doing:

Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need.

You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.

How you’ll help:

• Speak to customers by handling calls, emails, letters, texts and webchat
• Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
• Handle a variety of customer questions and step in to help other teams when needed.
• Help spot ways to make our customer service even better.
• Keep learning and building your skills in pensions and customer service.

About People’s Partnership:

At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

Job description:

Job description

Position Overview: We are seeking a compassionate and organised individual to fill the role of Customer Service Executive. The position holder will serve as the primary point of contact for patients and clinicians, providing exceptional service and support throughout their interactions with our organisation. This role requires excellent communication skills, attention to detail, and a strong commitment to delivering a positive experience for every individual we serve.

Key Responsibilities:

• Patient/Clinician Support: Act as the main point of contact for patients, referring clinicians, and partner clinics, addressing inquiries, resolving issues, and providing assistance in a courteous and professional manner. Serve as a liaison between patients/clinicians and internal departments to ensure timely resolution of concerns.
• Order processing and communication: Execute ordering processes, including coordinating with healthcare providers, confirming appointments with patients, and updating scheduling records as needed. Serve as a point of contact for patients and clinicians regarding sample collection instructions, test requirements, and result inquiries. Provide clear and accurate information to patients and clinicians regarding specimen collection procedures and any necessary preparations. Address patient concerns and inquiries with professionalism and empathy, ensuring a positive experience.
• Logistics Support: Oversee the logistics of sample transportation, including scheduling courier services and maintaining transportation records. Monitor inventory levels of specimen collection supplies with partner clinics and coordinate with procurement to ensure timely replenishment. Liaise with courier service providers for smooth transportation of time and temperature-sensitive patient specimens.
• Sample collection and Processing: Coordinate the collection and receipt of patient samples, ensuring proper labelling, handling, and documentation. Verify patient information and sample integrity to prevent errors in sample identification. Communicate with healthcare providers and patients regarding sample collection requirements and procedures.
• Patient Advocacy and Service Excellence: Advocate for patients' needs and preferences. Communicate effectively with healthcare providers, caregivers, and internal departments to ensure seamless coordination of care. Deliver exceptional customer service to patients and clinicians at all touchpoints. Listen actively to their concerns, address any issues or complaints promptly, and strive to exceed their expectations.
• Compliance and Quality Assurance: Adhere to organisational policies and procedures related to patient/clinician interactions, privacy, and confidentiality. Maintain compliance with regulatory standards (e.g., GDPR, HIPAA, etc.) and participate in quality assurance activities to uphold service excellence. Strictly follow the standard operating procedures (SOPs) and regulatory requirements for sample handling, processing, and documentation. Participate in quality control and quality assurance activities, including monitoring of specimen integrity and laboratory workflows. Document and report any incidents or deviations from established procedures and assist in implementing corrective actions.
• Customer Feedback and Improvement: Gather feedback from patients/clinicians regarding their experiences and satisfaction with the services provided. Identify areas for improvement and collaborate with management to implement solutions that enhance the overall patient/clinician experience.

Requirements:

• A bachelor's degree in a related field is preferred.
• Previous experience in a customer service or patient support role is preferred.
• Familiarity with medical terminology, laboratory testing methodologies, and safety practices.
• Excellent interpersonal skills with the ability to communicate effectively and empathetically with diverse populations.
• Strong organisational skills and attention to detail. Ability to manage multiple tasks and prioritise responsibilities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Flexibility to adapt to changing priorities and work schedules, including rotating shifts and weekends.
• Flexibility to answer some phone calls outside of normal working hours if required.
• Positive attitude, patience, and a genuine desire to help others.

Additional Information:

• This is a full-time position based at our office in Surrey Research Park, Guildford.
• Competitive salary and benefits package offered.
• Occasional evening or weekend shifts may be required based on operational needs.
• Willingness to undergo training and continuing education to stay current with industry trends and best practices.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Guildford GU2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?
At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

The Customer Service Representative will deliver a great experience and good outcomes to customers of Hodge who choose to contact us by telephone or email. Continuously consider opportunities to improve the way things are done and support other colleagues helping to make Hodge a great place to work.

Essential experience:

• Able to evidence a passion for delighting customers and delivering on promises made to them
• Excellent verbal and written communication skills
• Previous experience within a Customer Services role
• Ability to demonstrate proficiency in using Office 365 applications

Key responsibilities will include:

1. Be available to take customer calls in line with planned schedules
2. Communicate with customers in a positive tone of voice, ensuring they are treated with kindness, compassion and empathy especially at times when they really need our help
3. Follow role and task specific procedures to ensure consistently good outcomes are delivered for our customers
4. Complete all administrative tasks (e.g. emails, post, property sales and other ad hoc duties) allocated accurately and within agreed timescales
5. Ensure customer accounts and system records are accurately updated based on the conversation that has taken place with the customer
6. Identify and record details of customer complaints and vulnerabilities and provide the appropriate support at these key moments of truth
7. Identify when you are unable to provide the support required by the customer and escalate to the relevant team or role at Hodge (e.g. Team Leader, Complaints, Customer Care)
8. Be relentless in looking for new improved ways to do things to help Hodge to continuously improve
9. Look for ways to support other colleagues and play a key role in making all colleagues feel welcome, ensuring Hodge is a great place to work
10. Be proactive in your personal development and relentless in identifying opportunities for continued development.

General:

1. Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment, and other legislative requirements (as applicable).
2. Undertake any other reasonable tasks as and when requested by senior management.
3. Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
4. Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We're currently exploring different certifications available and have done an initial review of how we think we'd fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge's mission to make life better for customers and society in the moments that matter.