687 Senior Customer Success Manager jobs in the United Kingdom
Customer Success Manager
Posted 13 days ago
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Job Description
You've built a reputation for delivering exceptional customer experiences. You've led teams, driven growth, and solved problems others couldn't. But lately, something's missing, maybe it's the red tape, the endless Zoom calls, or the lack of real connection, appreciation or opportunity?
Our client is offering more than a role. They're offering a culture where your voice matters, your ideas are welcomed, and your impact is felt. They're a family-run business with an international reputation and a self-sustaining flow of leads, no cold calls, no corporate nonsense. Just real relationships, real results, and a team that has each other's backs.
They believe in empowering people, not managing them. They encourage responsible and accountable risk-taking, celebrate efficiency, and operate with a no-blame mindset. If you're tired of bureaucracy and want to be part of something meaningful, something long-term, this is your moment.
The company are looking for someone who thrives in a collaborative, in-person environment, values their work-life balance, and is ready to grow into a leadership role like Head of Sales & Marketing. If you're ambitious, driven, and want to build something that lasts our client wants to meet you.
What You'll Be Doing
As Customer Success Manager, you'll be the voice of customers inside the business. You'll:
- Build and maintain strong, long-term customer relationships
- Ensure clients get maximum value from our solutions
- Nurture our supply partners and handle all referrals
- Identify opportunities for growth and upselling
- Collaborate across departments to improve customer experience
- Help shape our customer success strategy as we grow
- Develop your career-with a clear path to roles like Head of Sales & Marketing
Why You'll Thrive
- No Red Tape: They trust their team to make smart decisions-no micromanagement, no endless approvals
- Risk-Friendly Culture: Innovation is encouraged. Mistakes are part of learning-no blame games here
- Inbound Pipeline: Their reputation speaks for itself. No cold calling-just genuine relationship building
- Family Feel: They've got each other's backs. You'll feel it from day one
- Work-Life Balance: They reward effort with flexibility. Evenings and weekends are yours
- Office-Based Teamwork: They value real collaboration-this is a full-time, in-office role in Doncaster
Benefits You'll Love
- 25 days holiday + bank holidays
- Christmas break from Dec 24th to New Year
- Birthday off after 2 years' service
- Pension scheme
- Private healthcare via Westfield
- Career development: training, PDRs, and mapped progression
If you are interested in this role and would like to learn more, please attach your up to date CV to the link provided and we will be in direct contact.
Customer Success Manager
Posted 15 days ago
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Job Description
Customer Success Manager – Membership Association
Hybrid – London (2 Days – Office)
£36,000 - £40,000 Base Salary
Leading membership association seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team.
We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business.
Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry stakeholders.
The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.
The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.
Key responsibilities
- Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
- The first point of contact for members enquiries and coordinating internally to follow-up.
- Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.
Profile Required:
- Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
- Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
- Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
- Fantastic communicator with the ability to seamlessly connect people, face to face and on the phone and in written communication.
- The ability to work confidently, highly organised and solution focused.
- High standard of interpersonal skills, professional confidence and tenacity
- Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
- Experienced at building and maintaining relationships with clients.
Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.
Our clients range from small start-up companies to FTSE 100 and 250 businesses.
We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Customer Success Manager
Posted 17 days ago
Job Viewed
Job Description
Customer Success Manager – Membership Association
Hybrid – London (2 Days – Office)
£36,000 - £40,000 Base Salary
Leading membership association seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team.
We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business.
Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager’s, to build valuable relationships with key industry stakeholders.
The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.
The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.
Key responsibilities
- Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
- The first point of contact for members enquiries and coordinating internally to follow-up.
- Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.
Profile Required:
- Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
- Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
- Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
- Fantastic communicator with the ability to seamlessly connect people, face to face and on the phone and in written communication.
- The ability to work confidently, highly organised and solution focused.
- High standard of interpersonal skills, professional confidence and tenacity
- Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
- Experienced at building and maintaining relationships with clients.
Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.
Our clients range from small start-up companies to FTSE 100 and 250 businesses.
We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Customer Success Manager
Posted today
Job Viewed
Job Description
Customer Success Manager — Buy-Side SaaS | London (Remote with On-Site Client Visit)
£70,000 – £94,000 base + bonus
A fast-scaling, VC-backed AI data intelligence platform is looking for a Customer Success Manager to join their buy-side team in London.
Already embedded within top asset managers, hedge funds, and private equity firms, the platform is transforming how investment professionals access and interact with financial data — and now expanding rapidly across EMEA.
This is a chance to join the first wave of hires in the UK and play a pivotal role in building how Customer Success operates for the region.
The Role
You’ll partner with a portfolio of buy-side clients - from global investment firms to high-performing hedge funds - acting as a trusted advisor on how they leverage the platform to gain alpha and scale their research processes.
Your focus will be on driving adoption, delivering value, and ensuring renewal and expansion across key accounts. You’ll collaborate closely with Sales, Product, and Data teams to translate client feedback into product improvements and strategic account growth.
You’ll work in a start-up environment, so you’ll need to be hands-on, commercially minded, and comfortable building structure where none yet exists.
Key Responsibilities
- Own and grow a portfolio of strategic buy-side accounts across EMEA, ensuring clients maximise value from the platform.
- Lead post-sale onboarding and training for new customers, tailoring workflows to analysts, PMs, and investment teams.
- Act as the voice of the customer — capturing insights, surfacing feedback, and influencing product direction.
- Drive renewals and expansions, identifying growth opportunities within existing accounts.
- Develop deep understanding of client use cases, KPIs, and investment processes to position the product as mission-critical.
- Build internal playbooks, frameworks, and success metrics for how CSM should look and scale in EMEA.
- Partner cross-functionally with Sales and Product to drive usage, adoption, and long-term retention.
- Report on client health, engagement, and risk, using data to prioritise proactive account management.
Ideal Candidate Profile
We’re looking for someone who has:
- 4–8 years’ experience in Customer Success, Account Management, or Relationship Management within a FinTech or Financial Services environment.
- Strong familiarity with buy-side clients — particularly hedge funds, asset managers, and investment firms.
- Experience engaging with investment professionals (PMs, analysts, data leads) rather than back-office or ops stakeholders.
- A consultative, data-led approach to client management and problem-solving.
- Excellent communication and stakeholder management skills — credible with senior decision-makers and able to challenge and advise.
- Comfort operating in a fast-paced, evolving environment, with the ability to build processes and playbooks from the ground up.
- Entrepreneurial mindset — curious, hands-on, and proactive in driving results and improvements.
- Strong technical literacy (APIs, data workflows, integrations) and ability to learn complex products quickly.
Why Join
- Work at the intersection of AI, data, and finance, helping reshape how investment teams work.
- Join at a foundational stage of the EMEA expansion, with opportunity to influence process, culture, and growth.
- Be part of a globally recognised platform with a proven product-market fit and backing from top-tier investors.
- Excellent career trajectory — the London team is expected to scale significantly in 2025 and beyond.
Customer Success Manager
Posted today
Job Viewed
Job Description
Customer Success Manager — Buy-Side SaaS | London (Remote with On-Site Client Visit)
£70,000 – £94,000 base + bonus
A fast-scaling, VC-backed AI data intelligence platform is looking for a Customer Success Manager to join their buy-side team in London.
Already embedded within top asset managers, hedge funds, and private equity firms, the platform is transforming how investment professionals access and interact with financial data — and now expanding rapidly across EMEA.
This is a chance to join the first wave of hires in the UK and play a pivotal role in building how Customer Success operates for the region.
The Role
You’ll partner with a portfolio of buy-side clients - from global investment firms to high-performing hedge funds - acting as a trusted advisor on how they leverage the platform to gain alpha and scale their research processes.
Your focus will be on driving adoption, delivering value, and ensuring renewal and expansion across key accounts. You’ll collaborate closely with Sales, Product, and Data teams to translate client feedback into product improvements and strategic account growth.
You’ll work in a start-up environment, so you’ll need to be hands-on, commercially minded, and comfortable building structure where none yet exists.
Key Responsibilities
- Own and grow a portfolio of strategic buy-side accounts across EMEA, ensuring clients maximise value from the platform.
- Lead post-sale onboarding and training for new customers, tailoring workflows to analysts, PMs, and investment teams.
- Act as the voice of the customer — capturing insights, surfacing feedback, and influencing product direction.
- Drive renewals and expansions, identifying growth opportunities within existing accounts.
- Develop deep understanding of client use cases, KPIs, and investment processes to position the product as mission-critical.
- Build internal playbooks, frameworks, and success metrics for how CSM should look and scale in EMEA.
- Partner cross-functionally with Sales and Product to drive usage, adoption, and long-term retention.
- Report on client health, engagement, and risk, using data to prioritise proactive account management.
Ideal Candidate Profile
We’re looking for someone who has:
- 4–8 years’ experience in Customer Success, Account Management, or Relationship Management within a FinTech or Financial Services environment.
- Strong familiarity with buy-side clients — particularly hedge funds, asset managers, and investment firms.
- Experience engaging with investment professionals (PMs, analysts, data leads) rather than back-office or ops stakeholders.
- A consultative, data-led approach to client management and problem-solving.
- Excellent communication and stakeholder management skills — credible with senior decision-makers and able to challenge and advise.
- Comfort operating in a fast-paced, evolving environment, with the ability to build processes and playbooks from the ground up.
- Entrepreneurial mindset — curious, hands-on, and proactive in driving results and improvements.
- Strong technical literacy (APIs, data workflows, integrations) and ability to learn complex products quickly.
Why Join
- Work at the intersection of AI, data, and finance, helping reshape how investment teams work.
- Join at a foundational stage of the EMEA expansion, with opportunity to influence process, culture, and growth.
- Be part of a globally recognised platform with a proven product-market fit and backing from top-tier investors.
- Excellent career trajectory — the London team is expected to scale significantly in 2025 and beyond.
Customer Success Manager
Posted today
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Job Description
Customer Success / Service Delivery Manager – Remote | £45,000 - £50,000k
Customer Success Manager – Cyber Security Services
Location: Remote
Type: Full-Time
Clearance: Must be eligible for SC Clearance (British Citizen or 5+ years UK residency)
A fast-growing Cyber Security service provider is seeking an experienced Customer Success Manager with a strong background in service delivery within a technology, cyber, or digital operations environment to join our dynamic and customer-centric team.
This is a critical, delivery-focused role where you’ll drive success across the full customer lifecycle—from seamless onboarding through to proactive, high-quality service delivery and continuous improvement.
About the Role
As a Customer Success Manager, your primary responsibility is to ensure the effective delivery of services and long-term customer satisfaction. You’ll be the trusted partner to a handful of clients, working closely with internal technical teams to deliver exceptional service, minimise disruption, and unlock value for customers at every stage.
You’ll thrive in a collaborative, solutions-driven environment that values clear communication, accountability, and proactive support .
Key Responsibilities
- Lead end-to-end service delivery for assigned customers, ensuring alignment with agreed SLAs and performance expectations
- Monitor service performance , identifying areas for optimisation and ensuring timely issue resolution
- Serve as a key contact for day-to-day service operations, acting as a bridge between the customer and technical teams
- Proactively track customer health , usage, and satisfaction to identify risks and opportunities
- Build strong, trusted relationships with client stakeholders, focusing on long-term value and service outcomes
- Escalate and manage service-related issues , ensuring clear communication and swift resolution
- Support Account Managers with renewals, expansions, and strategic planning
- Champion new features and service updates that align with customer goals and business value
What We’re Looking For
- A proactive, dependable self-starter with a passion for service excellence
- Strong understanding of IT or Cyber Security service delivery methodologies
- Demonstrated experience in MSSP, IT services, Technology , or Cyber Security (highly desirable)
- Ability to analyse service data, identify trends, and drive performance improvements
- Excellent communication and stakeholder management skills
- Experience managing customer relationships in a technical environment
- Eligibility for SC Clearance (must be a British Citizen or resident in the UK for 5+ years)
Why Join Us?
- Be part of a growing company with a strong commitment to innovation and service quality
- Collaborate with talented professionals in a fast-paced, supportive environment
- Make a direct impact on customer outcomes and business success
- Competitive salary, flexible working, and career growth opportunities
Interested?
For more information or to apply, please reach out to Catherine Burn at , or apply online today.
Customer Success Manager
Posted today
Job Viewed
Job Description
- Join a leading market leading brand / managing key customer relationships
Customer Success Manager
Location: Bolton
The Role
- Office based / hybrid / flexible working available
- Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey
- Managing and nurturing important key accounts with care, professionalism, and efficiency
- Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines
- Prioritising and multitasking across a varied workload while maintaining attention to detail
- Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes
- Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results
- Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard
- Taking ownership of the customer experience and representing the voice of the customer within the organisation
The Company hiring a Customer Success Manager
This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution.
Candidate Requirements Customer Success Manager
- Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management
- Proven experience engaging directly with customers and building long-term relationships
- Strong organisational and multitasking skills with the ability to prioritise effectively
- Logical, process-driven thinker with a practical, problem-solving mindset
- Tenacious, proactive, and driven to ensure commitments are met and exceeded
- Confident communicator who can influence, coordinate, and lead across teams
- High attention to detail with strong execution and follow-up skills
- Passionate about delivering exceptional customer service and continuous improvement
Package
- Up to £45,000 basic salary
- 6% company pension contribution
- Health and company benefits package
- Excellent additional benefits and long-term career prospects
This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.
Ref - CPJ1771
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Customer Success Manager
Posted today
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Job Description
Customer Success Manager
Posted today
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Job Description
Customer Success Manager – Enterprise SaaS
London | Hybrid (3 days in office)
£75,000 + Competitive OTE
We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.
They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.
This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.
What you’ll be doing
- Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
- Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
- Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
- Guiding senior stakeholders through adoption and best-practice data strategy.
- Championing your customers internally across Product, Support, and Engineering.
- Spotting opportunities to optimise performance and deliver measurable ROI.
What we’re looking for
- 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
- Proven success managing strategic accounts, renewals, and commercial growth.
- Strong relationship-building and stakeholder management skills, especially at exec level.
- Commercially minded with a solid understanding of how to link product impact to business value.
- Confident operating in complex, cross-functional environments.
If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.
Customer Success Manager
Posted today
Job Viewed
Job Description
Customer Success Manager – Enterprise SaaS
London | Hybrid (3 days in office)
£75,000 + Competitive OTE
We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale.
They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts.
This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities.
What you’ll be doing
- Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner.
- Driving renewals, upsell, and account growth through a consultative, outcome-driven approach.
- Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities.
- Guiding senior stakeholders through adoption and best-practice data strategy.
- Championing your customers internally across Product, Support, and Engineering.
- Spotting opportunities to optimise performance and deliver measurable ROI.
What we’re looking for
- 5+ years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments.
- Proven success managing strategic accounts, renewals, and commercial growth.
- Strong relationship-building and stakeholder management skills, especially at exec level.
- Commercially minded with a solid understanding of how to link product impact to business value.
- Confident operating in complex, cross-functional environments.
If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.