Technical Support
Posted 7 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 7 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become a Client / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Strong communication skills
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
Technical Support Engineer
Posted 14 days ago
Job Viewed
Job Description
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become a Client / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Strong communication skills
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
Technical Support Technician
Posted 1 day ago
Job Viewed
Job Description
About us
Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.
Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments.
WHJS1_UKTJ
Business Systems Analyst
Posted today
Job Viewed
Job Description
**Business Systems Analyst**
**Location:** Whiteley, with flexibility to work from home dependent on business demands
**The Role:**
Leidos UK is seeking an enthusiastic and motivated **Business System Analyst** to join our dynamic team of IT experts. This is an exciting opportunity for individuals with a passion for infrastructure and tooling, particularly those with experience in operational support environments.
**What will I be doing?**
You will provide day-to-day second-line support for infrastructure services, assist the Service Desk with escalated issues, and work closely with third- and fourth-line vendor experts to resolve complex incidents and problems. This is a hands-on role with the potential to contribute to system design, change management, and process development.
**Key Responsibilities:**
+ **SaaS (Kahootz) Platform Management:**
+ Manage user access and permissions, ensuring timely resolution of user requests.
+ Act as the first point of contact for platform-related queries and support.
+ **Reporting and Analytics:**
+ Prepare and deliver weekly programme status reports for both the customer and internal leadership teams.
+ Develop and maintain Power BI dashboards and reports to support operational insight and decision-making.
+ **User Training and Support:**
+ Deliver structured training sessions and create supporting documentation for end users.
+ Gather and act on feedback to improve platform usability and adoption.
+ **Business Analysis:**
+ Collaborate with stakeholders to gather and document business requirements for platform improvements.
+ Support ongoing evaluation of platform performance and user engagement.
Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job.
We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and improvement and committed to continuous improvement in everything we do.
To work with our talented team and our customers you would need to be able to achieve security clearance.
**What does Leidos need from me?**
+ Proven experience in a business analyst or service desk role, ideally within a SaaS environment.
+ Strong proficiency with Power BI and Excel for data analysis and visualization.
+ Excellent communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders.
+ Familiarity with ITIL or service management best practices is a plus.
+ Detail-oriented with strong organisational and time management skills.
**It would be ideal if you also had:**
+ Experience delivering end-user training and support documentation.
+ Understanding of user access management and SaaS platform administration.
+ Ability to interpret and present data clearly to diverse audiences.
Occasional travel to other Leidos and customer sites may be required.
**Clearance Requirements:**
Clearance to Start:SC
Clearance for Role:SC
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working ( to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
Leidos UK & EUROPE ( - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
**Leidos** is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
**Purpose:** you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.
**Collaboration:** having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
**People:** Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_** . We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R-00160392
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Senior Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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Senior Technical Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.