Senior IBM Power Systems Support Analyst
Job Viewed
Job Description
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Senior IBM Power Systems Support Engineer to join our team in the UK!
What we can give you:
- 37.5-hour working week with flexible working options, giving you that much needed work/life balance
- 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
- Remote working anywhere in the UK!
- Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
- Employee Referral Scheme
- Flexible benefits package that aims to offer something for everyone
- GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
- 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
- To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
- Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
- Private medical cover from 12 months
- Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
Team Purpose:
The Power Systems Support Team within the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBM AIX and IBMi systems.
What to expect:
The primary requirement of role is to provide IBM AIX & IBMi operational and project support within a managed services to key customers across in the UK. There will be an expectation to assist with design and delivery, systems administration, and operational tasks, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. The person will also be on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities.
- L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.
- Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer.
- Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards
- Ensuring ITIL / Agile procedures are followed, e.g., Incident Management and Change Management processes.
- Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.
- Knowledge sharing, documentation
- Internal and external projects support
- Ability to work on several customers with different implementations of supported technologies.
- Participation in Service Acceptance duties ensuring solutions are supportable by team.
- Attend customer sites or data centres to complete project and maintenance work if required.
- Participation in the teams out of hours on-call support rota and be able to work overtime when required.
- Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients
What we expect from you:
Candidates should have expert working knowledge of:
IBMi
- Operating System Upgrades.
- PTF/Technology Refresh/Service Pack Application
- BRMS Backup and Restore.
- 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon).
- LPAR configuration.
- Exposure to High Availability Software – Management of Mimix/ICluster Software.
- Administration and implementation experience from 7.3 to 7.5.
- CL coding capability.
- VIOS Server skills SEA and NPIV understanding.
- System Firmware Upgrades
- HMC Management and Upgrades
- Tape Library Management
- Experience of supporting global IT infrastructures in a technical role
- Discussing technical solutions with customers / suppliers
- Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary.
- Excellent communication skills (both verbal and written)
- Understanding of ITIL / Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment.
- Knowledge of IT process tools such as Service-Now would be beneficial.
- Good client-facing skills
- Strong under pressure and able to meet tight deadlines as well as ability to recognize when escalation is required.
- Organized and self-motivated individual, but also an effective team-player.
Flexibility with regards to working hours.
Available for on-call.
If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.
What to do next:
If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
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Technical Support
Posted 7 days ago
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Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
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- Collaborate with 3rd party supplier
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- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
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- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
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Technical Support
Posted 7 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
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Business Systems Analyst
Posted today
Job Viewed
Job Description
**Business Systems Analyst**
**Location:** Whiteley, with flexibility to work from home dependent on business demands
**The Role:**
Leidos UK is seeking an enthusiastic and motivated **Business System Analyst** to join our dynamic team of IT experts. This is an exciting opportunity for individuals with a passion for infrastructure and tooling, particularly those with experience in operational support environments.
**What will I be doing?**
You will provide day-to-day second-line support for infrastructure services, assist the Service Desk with escalated issues, and work closely with third- and fourth-line vendor experts to resolve complex incidents and problems. This is a hands-on role with the potential to contribute to system design, change management, and process development.
**Key Responsibilities:**
+ **SaaS (Kahootz) Platform Management:**
+ Manage user access and permissions, ensuring timely resolution of user requests.
+ Act as the first point of contact for platform-related queries and support.
+ **Reporting and Analytics:**
+ Prepare and deliver weekly programme status reports for both the customer and internal leadership teams.
+ Develop and maintain Power BI dashboards and reports to support operational insight and decision-making.
+ **User Training and Support:**
+ Deliver structured training sessions and create supporting documentation for end users.
+ Gather and act on feedback to improve platform usability and adoption.
+ **Business Analysis:**
+ Collaborate with stakeholders to gather and document business requirements for platform improvements.
+ Support ongoing evaluation of platform performance and user engagement.
Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job.
We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and improvement and committed to continuous improvement in everything we do.
To work with our talented team and our customers you would need to be able to achieve security clearance.
**What does Leidos need from me?**
+ Proven experience in a business analyst or service desk role, ideally within a SaaS environment.
+ Strong proficiency with Power BI and Excel for data analysis and visualization.
+ Excellent communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders.
+ Familiarity with ITIL or service management best practices is a plus.
+ Detail-oriented with strong organisational and time management skills.
**It would be ideal if you also had:**
+ Experience delivering end-user training and support documentation.
+ Understanding of user access management and SaaS platform administration.
+ Ability to interpret and present data clearly to diverse audiences.
Occasional travel to other Leidos and customer sites may be required.
**Clearance Requirements:**
Clearance to Start:SC
Clearance for Role:SC
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working ( to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
Leidos UK & EUROPE ( - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
**Leidos** is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
**Purpose:** you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.
**Collaboration:** having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
**People:** Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_** . We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R-00160392
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Technical Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become a Client / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Strong communication skills
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
Technical Support Engineer
Posted 14 days ago
Job Viewed
Job Description
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become a Client / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Strong communication skills
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
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Job Description
About us
Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.
Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments.
WHJS1_UKTJ
Electro Optics Systems Analyst
Posted today
Job Viewed
Job Description
Electro Optics Systems Analyst Permanent Full Time - Porton Down, Salisbury
- Salary £40,000 - £60,000 - Dependant on experience
- 25 days annual leave inclusive of up to 3 days Christmas shutdown.
- Buy or sell up to 5 days annual leave.
- Annual Wellbeing allowance.
- Two pension schemes to choose from.
- Private Medical Insurance + discounts for additional family members.
- Life Assurance scheme up to 4 x salary.
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Senior Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We're Looking For
- Linux operating System:
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
- Windows Operating System:
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
- Database Skills:
- Strong understanding of query executions across databases.
- Hands-on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
- Cloud Understanding:
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.