What Jobs are available for Senior IT Support Engineer in the United Kingdom?

Overview
Would you like to help enrich the lives of learners around the world?

At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband

Visit us here to find out more:

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

We can offer you a competitive salary + Benefits

Responsibilities
Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Your Key Responsibilities

• To be the customer face of RM, ensuring our customers receive great service.
• To assist the service desk with the delivery of the IT managed support service.
• Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.

Experience
Our ideal candidate would demonstrate the following behaviours.

• Excellent Customer focus, problem solving and time management skills.
• Excellent communication both verbally and written.
• Punctual and able to prioritise own workload.
• Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
• Able to work well with remote teams and build strong working relationships.

Skills

• Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
• Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
• Basic wired and wireless networking and troubleshooting
• Image build and deploy tools – Microsoft and Apple devices
• Basic Operational knowledge of Microsoft 365 and/or Google Workspace
• Technical knowledge and experience equivalent to CompTIA A+ or similar.
• A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.

What's in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at

Unfortunately, we are unable to offer visa sponsorship for this role.

Job Description

At aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Role

We are looking for a proactive, curious and client‑focused Support Engineer to join our Client Technology team at Aberdeen. The client tribe technology are the shop window for our clients and strive to deliver exceptional client experience every day. Your work will help keep our digital estate fast, secure and reliable.

This role is ideal for someone who enjoys solving problems, supporting users and learning modern technologies in a hands‑on environment. You will have the opportunity to rotate across squads, learn our platforms (including Azure, Snowflake, Salesforce, Sitecore), and build real‑world skills that set you up for a future path in technology.

As a Support Engineer, you will provide advanced 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives. This role requires strong technical skills, problem-solving ability, and excellent communication skills.

Key Responsibilities

Incident & Problem Management

• Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes.

• Act as an escalation point for Career Level 1 engineers and mentor them on troubleshooting techniques.

BAU Change & Release Support

• Lead implementation of approved changes, including configuration updates and minor enhancements.

• Perform functional and regression testing; contribute to test automation initiatives.

DevOps & CI/CD

• Maintain and optimise Azure DevOps pipelines; assist with scripting and automation for deployments.

• Support environment readiness and release governance.

Development & Automation

• Design and implement small-scale enhancements or scripts to improve operational efficiency.

• Contribute to internal tooling for monitoring, reporting, and process automation.

• Collaborate with engineers on minor feature development or bug fixes within supported applications.

Access & Security

• Manage complex access requests and ensure compliance with security standards.

Agile Delivery

• Actively participate in squad ceremonies (stand-ups, sprint planning, retrospectives) and contribute to delivery planning.

Documentation & Knowledge Sharing

• Own documentation updates in ServiceNow and SharePoint; publish knowledge articles.

• Maintain Tribe SharePoint and Viva Engage pages for stakeholder visibility.

About The Candidate

• Solid experience in application support and troubleshooting across multiple platforms.

• Working knowledge of Azure, SQL, and scripting (PowerShell or similar).

• Familiarity with CI/CD pipelines and DevOps practices.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and stakeholder engagement skills.

• Exposure to testing frameworks and automation tools (desirable).

• IT certifications such as ITIL Foundation, Microsoft Azure Fundamentals, or similar are advantageous.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here .

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture , where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

• Act as expert support for our control teams, from operational planning to commissioning to real time operation. This will include long term and operational resilience planning.
• Provide expert input and manage the technical post event reporting process for faults, events and issues on the network. Work with other industry participants such as NESO and other networks to help investigate and report events.
• Support the delivery of transmission projects and ensure that future project and network designs are operable and provide expert input to project design from an operational perspective.
• Produce operational guidance notes, manuals and recommendations for the control room to ensure the correct operation of the network – this will include user guides for FACTS, HVDC and other innovative Transmission technologies.
• Use our suite of system monitoring systems to report on and monitoring the performance of the Transmission network, and provide expert input and guidance to drive developments and innovations for these systems.

• Degree level qualification in electrical engineering, although qualifications to HNC level in electrical engineering (minimum) with the relevant industry experience will be considered. Chartered Engineer status or working towards this level.
• A deep knowledge and understanding of electrical power systems and the related network operation and design standards and practices
• Excellent knowledge of the electricity industry, including interfaces with the regulator, the Electricity System Operator, other Transmission Owners and Distribution Network Operators
• Excellent communication skills, with the ability to produce clear, structured technical reports and use your knowledge and communication skills to engage with senior engineers and other industry stakeholders such as NESO, as well as providing technical advice to senior management.
• Ability to analyse and solve problems through logical analysis and in collaboration with others within a real time control environment.

The Company and the Role

Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers.

The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities.

As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients.

Responsibilities

• Act as the first line of technical support for customers experiencing equipment issues
• Provide remote assistance for mechanical, electrical, and control system faults.
• Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools.
• Recommend corrective actions for faults and breakdowns on bespoke automated machinery.
• Manage customer communications through various channels, including phone, email, and service portals.
• Handle cases from start to finish, ensuring timely resolution and customer satisfaction.
• Support field service engineers with troubleshooting and technical advice when required.
• Maintain customer relationships throughout installation, maintenance, and repair activities.
• Create and update service manuals, technical documents, and support materials.
• Log and track all technical cases within the company’s CRM or ticketing system.
• Identify and report recurring issues to the engineering team for future design improvements.
• Contribute to and manage a technical knowledge base or wiki to streamline future support efforts.

Experience and Skills

Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent).

Proven background working with automated machinery or complex mechanical/electrical systems.

Strong analytical and problem-solving skills with a practical, hands-on mindset.

Confident in reading and interpreting technical drawings and electrical schematics.

Familiar with ERP and CRM systems.

Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation.

Desirable

Previous experience in a technical support or service engineering position.

Background in automation, robotics, packaging, or bespoke manufacturing machinery.

Working knowledge of PLCs, HMIs, and control systems.

Experience delivering technical training or customer demonstration

Salary

Salary will be discussed with your consultant during your call.

We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.

Product Support Engineer

Cambridge (Hybrid)

About RealVNC®

RealVNC® is the trusted remote access platform built by the original creators of VNC® technology. For over 25 years, we’ve powered the way the world connects remotely — enabling millions of professionals and engineers to work securely from anywhere. Our technology is used by leading global organizations including Intel, IBM, NASA, Shell, DreamWorks, and Philips.

Our flagship product, VNC Connect, lets users securely access and control remote devices anywhere in the world as if they were sitting in front of them. It’s deployed across industries and use cases — from remote support and IT management to powering connected devices like medical ventilators, set-top boxes, and industrial machinery.

Backed by Livingbridge since 2021, we’re investing heavily in our people and technology as we scale for the future.

The Role

We’re looking for an experienced Product Support Engineer to join our growing team and deliver exceptional technical support to our global customer base.

You’ll take full ownership of customer issues — troubleshooting, diagnosing, and resolving complex problems while collaborating with our Engineering, Product, and Revenue teams to ensure a seamless customer experience.

This is an exciting opportunity to be part of a high-performing team in a company that values innovation, collaboration, and continuous learning.

What You’ll Do

• Provide 2nd-line support for RealVNC products via phone, email, and chat
• Troubleshoot software installation, connectivity, and configuration issues
• Work closely with development teams to identify and resolve software bugs
• Maintain accurate customer records within our ticketing system
• Create and update support documentation and knowledge base articles
• Analyse customer feedback to drive product and process improvements
• Participate in an on-call weekday rota for urgent after-hours support

About You

You have proven experience providing technical support, ideally for remote access or networking technologies. You’re analytical, detail-oriented, and able to communicate complex ideas clearly and simply.

Essential skills and experience:

• Solid experience in technical product support
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication
• Working knowledge of Windows, macOS, and Linux (including command line)
• Understanding of networking protocols and security principles
• Experience using ticketing systems (e.g. Zendesk) and support tools
• Ability to write clear, user-friendly support content

Desirable:

• Experience supporting applications on Raspberry Pi, Android, or iOS
• Bachelor’s degree in Computer Science, IT, or related field
• Familiarity with VNC or other remote access technologies
• Experience working with RESTful APIs
• Knowledge of scripting languages (PowerShell, Bash, Python)

Why Join Us?

At RealVNC, you’ll be part of a collaborative, innovative team that’s shaping the future of remote access technology. You’ll have the opportunity to make a tangible impact and see your work directly contribute to our success.

Benefits include:

• Competitive salary and contributory pension
• EV car leasing scheme
• Private medical and dental cover
• Hybrid working (Cambridge / London offices)

We offer a flexible hybrid model designed to balance remote focus time with meaningful in-person collaboration.

• Enhanced DV cleared to start – must be active (West)
• Globally leading defence / cyber security company
• Up to £65k DoE - plus benefits and bonuses
• Cheltenham location – hybrid working model
• Experience required in Splunk/ELK, Linux, Apache NiFi, Java/Python, Docker/Kubernetes

Who Are We?

We are recruiting a Senior Support Engineer to work with a multi-national, industry-leading cyber security/defence company in Cheltenham. Our teams are what drive us forward in our mission to make the UK as safe as possible. Therefore, we are looking for the best talent to join the team. Due to the nature of our client, you must hold active enhanced DV clearance.

What will the Senior Support Engineer be doing?

In the role, you will ensure critical systems remain operational by performing hands-on maintenance, monitoring availability, and implementing DevOps/SRE best practices. You will support the development team in resolving issues, mitigating risks, and maintaining accurate documentation of faults and solutions. You will also maintain critical infrastructure and software, and tackle complex challenges to deliver impactful, stable solutions. This role presents a unique opportunity to work on exciting, varied, mission-critical projects at the forefront of the secure sector.

We need the Senior Support Engineer to have:

• Active enhanced DV Clearance (West)
• Willing to work full-time on-site in Cheltenham when required.
• Proven experience supporting and debugging complex live systems, including log monitoring with tools like Splunk or the ELK stack.
• Strong ability to manage tasks proactively while adapting to shifting priorities.
• Proficiency in Linux server administration.
• Experience with technologies such as Apache NiFi, MinIO, and AWS S3.
• Skilled in managing and patching Java and Python applications.
• Familiarity with containerization tools like Docker or Podman and deployment platforms such as Kubernetes or OpenShift

To be Considered:

Please either apply by clicking online or emailing me directly at For further information please call me on or . I can make myself available outside of normal working hours from 7 am until 10 pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also, feel free to connect with me on LinkedIn, just search for Henry Clay-Davies. I look forward to hearing from you.

SENIOR SUPPORT ENGINEER

KEY SKILLS:

SUPPORT ENGINEER / LINUX / UNIX / AWS / DOCKER / KUBERNETES / PYTHON / ANSIBLE / JAVA / ELK / APACHE / SPLUNK / APACHE NIFI / DV CLEARED / DV CLEARANCE / DEVELOPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / CHELTENHAM / SECURITY CLEARED / SECURITY CLEARANCE

Job Title: Product Support Engineer

Location: Stevenage

Contract: Permanent

Hybrid working, 2 days per week in office.

All candidates require to be a British Citizen or Dual UK national

Using your expertise, you will manage the pro-active and reactive obsolescence status of thousands of components that are used in our clients products.

Working alongside this team, you will be responsible for both regular and ad hoc reporting on obsolescence component statuses.

The role responsibilities for a Product Support Engineer would be:

• Develop and implement obsolescence management strategies to identify, assess, and mitigate risks related to end-of-life materials, components, and equipment across the product lifecycle.
• Monitor obsolescence risks using supplier data, lifecycle analysis tools, and market intelligence to ensure continued availability of critical parts and materials.
• Collaborate with engineering, procurement, and supply chain teams to evaluate alternative components, redesign options, or last-time buy (LTB) strategies to maintain production continuity.
• Establish and maintain an obsolescence database or tracking system, ensuring accurate records of component lifecycle status, risk assessments, and mitigation plans.

The ideal candidate for the Product Support Engineer role would have:

• Knowledge and experience with obsolescence management, tools and techniques.
• Experience or knowledge around the requirements of BS 62402:2001.
• Excellent communication skills to facilitate regular face to face and electronic communications with all relevant stakeholders.
• The ability to write clear and concise engineering documentation.
• Knowledge / experience of tools such as Matrix PLM, SAP, Silicon Expert, IHS etc

Candidates who have previously worked as an Obsolescence Engineer, Obsolescence Specialist, Component Engineer, Product Lifecycle Engineer, Buyer, Obsolescence Coordinator, Lifecycle Management Specialist, Supply Continuity Manager, Procurement Obsolescence Analyst, Through-Life Support Engineer, or Obsolescence and Risk Mitigation Manager may have the correct skillset.

For more information on this role, please contact Juls Bujalska on or send a copy of your CV to

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.