1,701 Support Engineer jobs in the United Kingdom
Customer Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Poole 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Poole 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Join us at Gorilla and be part of a mission to transform the energy industry. At Gorilla, you'll play a vital role in delivering cutting-edge data solutions for a lower carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector. Together, we're driving digital transformation, maximising ROI for clients, and contributing to achieving net-zero emissions through technology and data-driven insights.nYour Role
We’re looking for a
Customer Support Engineer
who’s ready to take ownership of customer issues and grow into advanced technical troubleshooting. You’ll be the first to dive into reported problems, reproduce them, and resolve or escalate with clarity. You’ll start with Tier-2 troubleshooting (APIs, product usage, browser tools, light scripting) and steadily build toward handling complex integrations and deep debugging.nThis is an opportunity to join a
fast-moving SaaS scale-up , make an immediate impact on customer reliability, and expand your skills through real-world problem-solving.nWhat You’ll Do
Resolve Tier-1 and Tier-2 issues across APIs, product usage, and SaaS workflows
Reproduce and document bugs with clear steps, logs, and customer impact
Escalate cleanly to engineering teams with complete context
Communicate empathetically and proactively with customers, meeting SLAs
Maintain ticket quality in Zendesk and Jira
Spot recurring issues and share insights with Product and Engineering
Contribute to support documentation and knowledge base
Participate in a shared on-call rotation, including evenings and weekends
What Success Looks Like
You consistently meet
response and resolution SLAs
Your escalations are structured, clear, and reduce rework for engineering
Customers rate your support 95%+ on CSAT
You independently resolve Tier-2 issues and expand into complex debugging
Within 12–18 months, you’re confidently handling advanced troubleshooting and guiding peers through technical challenges
What We’re Looking For
2+ years in technical support, SaaS, or product operations
Hands-on experience with
APIs, browser dev tools, and repro workflows
Familiarity with
Python or scripting
is a strong plus
Strong written and verbal communication skills
Structured, resilient problem-solver with technical curiosity
Reliable and motivated to take ownership in a high-growth environment
Remote First Option
Our flagship office is in Antwerp, and we also have an office in London and co-working spaces in Reading (UK), Austin (US), and Melbourne (ANZ). This is a
Remote First
role, giving you the freedom to choose where and how you work: from one of our offices (if you're nearby), from home, or a mix of both. Please note that you must be
based in the UK , as we are not able to consider candidates living in other countries.nWhat's in it for you
Flexible work options -
whether you choose Office Mix or Remote First Mix (currently available within certain timezones and locations). We offer country-specific mobility benefits, and the ability to work flexible hours. You will be equipped with the best technology for remote work.
A job with purpose
At Gorilla, we’re not just watching the world change—we’re making it happen! We provide cutting-edge data services to energy retailers, helping them tackle climate change while keeping the lights on; we’re here to make a big impact and have some fun along the way.
Remuneration Approach, which is clear and no-nonsense, based on your experience and location.
Core Benefits -
Wherever your location, you can expect a generous PTO allowance and health insurance coverage.
Career Growth opportunities
As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla. Lifelong learning is part of our DNA, and we care about your individual dreams and ambitions, beyond just work.
International Travel
We host Gorilla Company-Wide Gatherings where we all get a chance to see each other in real life. Past locations have included Portugal, Amsterdam, and Spain.
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Customer Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the
Customer Support Engineer
role at
Fastly .nFastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies.nWe’re building a more trustworthy Internet. Come join us.nWhat You’ll Do
Manage and debug customer CDN configurations over email and chatnCommunicate customer needs and requirements with the engineering, product and sales teamsnContribute to our customer-facing and internal-facing documentation, when necessarynContribute to the processes and policies that scale our support organization as we grownReal-time live event monitoring: overseeing customer traffic and collaborating with Engineering to resolve issues on a high-speed global networknCustomer-focused problem-solving: proactively identifying and addressing issues, enhancing reliability and speednWhat We’re Looking For
Recommended minimum of 2+ years of experience in customer support or sysadmin rolenStrong written communication skills and analytical skills with experience supporting customers via email, chat, ticketing system or phonenDemonstrated understanding of one or more programming languagesnDemonstrated understanding of *nix environmentnAbility to debug connections using cURL, MTRs/traceroute, nc or other network diagnostic toolsnUnderstanding of networking, including, BGP, internet routing, and the difference between transit and peeringnUnderstanding of HTTP/s Request/Response Cycle TCP, TLS, DNS, Apache, NGINXnNice to Have
BA/BS degree or equivalent experience, major in engineering, computer science, or MIS a plusnExperience with Varnish, Varnish Configuration LanguagenExperience in the CDN or cloud computing industriesnExperience in review/diagnosing log tools (DataDog, New Relic, etc)nBasic knowledge of Cloud Platforms (GCP, Azure, AWS)nFluent in both spoken and written FrenchnWork Hours
This position will require you to work a Tuesday - Saturday Shiftn09:00-18:00 or 08:00-17:00nThis position will require an estimated 12-24 hours per month on-callnWork Location(s) & Travel Requirements
This position is open to the following preferred office locations: London, UKnFastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.nWhy Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support open source projects and initiatives.nWe love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees around the globe. New hires may participate in in-person orientation in San Francisco.nWe value diversity. We are committed to an inclusive and diverse team where employees can be authentic and successful every day.nWe are passionate. Fastly is full of people with diverse passions and backgrounds.nWe’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.nFastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Fastly will provide reasonable accommodations for applicants and employees with disabilities as needed throughout the application process and employment. For accommodations, please contact
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Customer Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Support Engineer – (1st Line Support & Print Service Operator)
Location: Cardiff (Office-based, 5 days a week)
Salary: £24,570 base + up to £,000 annual bonus
Start Date: Autumn 2025 intake
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role across our both our technical support desk and our specialist print service. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic operations or application support career.
What You’ll Do:
· Act as a key part of our 1st Line Support Team, resolving technical queries from customers
· Capture, categorise and escalate software support tickets in line with SLAs
· Work closely with our technical and development teams to resolve live issues
· Support customer system setup and configuration under guidance
· Oversee the day-to-day print jobs within our Secure Print Service
· Ensure certification print jobs are completed accurately and on time and to exceptionally high standards
· Contribute to product testing, customer feedback and continuous improvement initiatives
Requirements
What We’re Looking For:
· Strong organisational, attention to detail and administrative skills
· Interest or experience in IT support, application support, or operational roles
· Confident working with technical systems (training provided)
· Comfortable with data handling and Microsoft 365 tools
· Excellent communication and customer service skills
· Process-driven mindset and attention to detail
· Problem-solving approach with the ability to work independently
· Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
· Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Benefits
What We Offer:
· £24,570 starting salary + £3,000 annual bonus
· Full raining and structured development plan
· Clear progression routes into either Technical Engineering, Account Management or Print Service operations roles
· Opportunities to specialise in application support, system configuration, software testing or service delivery
· 25 days holiday + bank holidays
· Bonus scheme and regular incentives
· Onsite gym, parking, essentials-stocked kitchen, and team socials
· A varied, customer-facing role with real impact and responsibility
About Us:
Advanced Secure Technologies is a Cardiff-based leader in secure digital credentials, working with top universities and awarding bodies across the UK and globally. We’re expanding fast, and our culture is built on teamwork, ambition and innovation.
Please note we are a fully onsite company based in St Mellons, Cardiff.
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Technical Customer Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
Technical Customer Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
Technical Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for c.