What Jobs are available for Support Engineer in the United Kingdom?

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software and hardware issues.
• Escalate complex issues to senior technical staff and track resolution.
• Document customer interactions, issues, and resolutions in the CRM system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in the testing of new software releases and updates.
• Gather customer feedback and report trends to product development teams.
• Collaborate with internal teams to ensure a seamless customer experience.
• Proactively identify potential customer issues and suggest preventative measures.

• Proven experience in a technical support or customer service role, preferably with an engineering or IT background.
• Strong understanding of software and hardware troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Proficiency in using ticketing systems and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• A proactive and problem-solving attitude.
• Familiarity with (Specific Software/Product - e.g., cloud platforms, networking concepts) is a plus.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Job Title: IoT Customer Support Engineer

Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.

Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal.

Location: Weymouth, Brackley or Halesowen

Key Responsibilities:

• Handle customer queries related to IoT devices, connectivity, and software via Zendesk.
• Troubleshoot and resolve IoT-related technical issues, escalating when necessary.
• Document interactions and update knowledge base articles to assist users.
• Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution.
• Monitor IoT and kitchen appliance system performance and report on key metrics.
• Assist in customer onboarding and training on IoT system usage.
• Proactively identify any issues within the data and maintain tracking of customer issues.
• Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty.

Experience Required:

• Experience in a customer support or technical support role.
• Strong Excel user.
• Good analytical skills.
• Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous.
• Flexibility to work weekends on a shared rota.
• Proficiency with customer support tools (e.g., Zendesk).
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with the catering industry sector and commercial kitchen appliances is beneficial.

The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

IT Helpdesk

Location: Basingstoke

Salary: £21,000 - £8,000

Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00

We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Responsibilities:

• Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
• Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
• Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
• Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
• Track user inventory and status for desktop hardware and software throughout the Group.
• Reviewing monitoring alerts.
• Organise repair, when necessary for IT equipment.
• Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.

Skills:

• Customer service and effective communication.
• Organisational and time management skills.
• Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Windows 11 and Microsoft Office products.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £21, 0.00- 8,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Licence/Certification:

• Driving Licence (required)

Work Location: In person

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.

As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.

The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.

You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.

Primary responsibilities:

• Carry out 2nd / 3rd line support
• Act as the first point of contact for IT inquiries and requests from internal staff
• Provide remote and onsite support
• Carry out daily system checks/maintenance
• Develop and document day-to-day procedures

Skills:

• Strong experience dealing with customers (2nd/3rd line) is essential
• Strong experience in supporting Microsoft Office suite
• Strong experience in supporting Windows 10 and mobile devices
• Experience with Active Directory user management
• Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
• Proven experience in working in a multi-site environment

You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.

Please note that sponsorship is not offered for this role.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

The Company and the Role

Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers.

The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities.

As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients.

Responsibilities

• Act as the first line of technical support for customers experiencing equipment issues
• Provide remote assistance for mechanical, electrical, and control system faults.
• Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools.
• Recommend corrective actions for faults and breakdowns on bespoke automated machinery.
• Manage customer communications through various channels, including phone, email, and service portals.
• Handle cases from start to finish, ensuring timely resolution and customer satisfaction.
• Support field service engineers with troubleshooting and technical advice when required.
• Maintain customer relationships throughout installation, maintenance, and repair activities.
• Create and update service manuals, technical documents, and support materials.
• Log and track all technical cases within the company’s CRM or ticketing system.
• Identify and report recurring issues to the engineering team for future design improvements.
• Contribute to and manage a technical knowledge base or wiki to streamline future support efforts.

Experience and Skills

Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent).

Proven background working with automated machinery or complex mechanical/electrical systems.

Strong analytical and problem-solving skills with a practical, hands-on mindset.

Confident in reading and interpreting technical drawings and electrical schematics.

Familiar with ERP and CRM systems.

Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation.

Desirable

Previous experience in a technical support or service engineering position.

Background in automation, robotics, packaging, or bespoke manufacturing machinery.

Working knowledge of PLCs, HMIs, and control systems.

Experience delivering technical training or customer demonstration

Salary

Salary will be discussed with your consultant during your call.

We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.