102 Serco jobs in the United Kingdom

Training Management Services (TMS) Coordinator

Aberdeen, Scotland 3t | Training Services (UK)

Posted 2 days ago

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Job Description

3t is currently looking to recruit a Training Management Services (TMS) Coordinator on a permanent contract located in Aberdeen, UK.


The Company

At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.

3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.

Together, we are training the workforce of the future.

3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.


The Role

As TMS Coordinator you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.

  • Coordinate training activities in line with Client training requirements
  • Process training bookings in line with departmental policies, procedures and standards
  • Manage status of all courses, and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
  • Contact suppliers to secure training solutions on behalf of TMS clients
  • Raise Purchase Orders
  • Where applicable, update and maintain client’s Learning Management System (LMS) to effectively manage employees’ training records
  • Generate and forward Joining Instructions in line with company policy
  • Notify delegates of any changes/cancellations
  • Monitor progress of allocated training events to ensure compliance is met
  • Calculate Managed Event costs following departmental process
  • Arrange accommodation where applicable
  • Adhere to departmental and Client processes
  • Ensure accurate data is maintained within relevant departmental system(s)
  • Ensure Key Performance Indicators (KPIs) are met
  • Communicate effectively and professionally with other team members and clients
  • Manage changing situations to ensure training requirement is delivered
  • Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current
  • Apply departmental escalation policy in response to any customer complaints
  • Undertake additional duties as requested by the TMS Team Lead


The Person

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:

  • Excellent coordination / organisational skills
  • Excellent communication / strong interpersonal skills
  • The ability to talk to all levels of company representatives
  • Customer service experience
  • Sound knowledge of the Oil & Gas Industry as an advantage
  • Excellent IT skills (MS Office)
  • Software system experience as an advantage
  • The ability to work under pressure
  • Excellent attention to detail


Job Types: Full-time, Permanent

Pay: £26,727.26-£31,181.81 per year

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Senior Software Engineer - Data Management Services

Bloomberg

Posted 8 days ago

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Senior Software Engineer - Data Management Services
Location
Dublin
Business Area
Engineering and CTO
Ref #

**Description & Requirements**
Data Management Services (DMS) helps our clients get the right data at the right time to drive their operational and research workflows. We build the technological supply chains that source vast amounts of data, model it, link it and deliver it to our clients' financial services systems while providing accessibility and control along the way. Data Science is driving the demand for more and more data and we're building the platforms to onboard new datasets quicker, smarter and more transparently than before.
Our flagship product is Data License Plus (DL+), which is a fully managed service that hosts, aggregates, organizes and links all of your Data License data into a unified model designed for immediate use. DL+ can also publish your refreshed licensed content, in a ready-to-use format, directly into your cloud data platform (such as Snowflake, Databricks, AWS RedShift, Google GCP) as it becomes available while maintaining transparency, consistency, quality and control.
**Why Data Management Services Engineering?**
We've been innovating on data processing in Dublin for over 20 years. As part of our Data Management Services Engineering team you'll have the opportunity to drive (and even create) interesting and challenging projects at the forefront of technologies supplying operational and data science workflows. We're passionate about people who are excited by data challenges, who care about our customers and want to help us achieve our mission to "Simplify Data Management".
Our microservice stack consists of Java, Python, SpringBoot, Oracle, Postgres, Elastic Search, RabbitMQ, Kafka, ValKey, Zookeeper, Spark and many other industry-standard components.
**We'll trust you to:**
+ Take responsibility for the full software development lifecycle, from understanding the needs of the business through to coding to deployment and maintenance
+ Drive the design and implementation of new product features, from inception through to production
+ Work with new technologies to continuously improve our core product
**You'll need to have:**
+ Software engineering experience in production environments
+ Demonstrated experience working with an object-oriented programming language (ideally Java or Python)
+ Broad knowledge of data structures and algorithms
+ A thorough understanding of systems architecture
+ An understanding of modern design patterns and proven experience applying them
**We'd love to see:**
+ Experience in implementing APIs in a Microservices Architecture
+ Familiarity with a relational database like Oracle or Postgres, and NoSql databases such as ElasticSearch
+ Working knowledge of big data file formats such Avro, Parquet or data lake technologies like Apache Iceberg or Delta lake
+ Knowledge of messaging and streaming technologies such as RMQ or Kafka
+ An interest in full stack development (incremental frontend development through to microservice and and database modelling)
+ A willingness to tackle new challenges and learn new technologies quickly
To find out more our team, check out: is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
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Senior QA & Test Engineer - Data Management Services

Bloomberg

Posted 8 days ago

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Senior QA & Test Engineer - Data Management Services
Location
Dublin
Business Area
Product
Ref #

**Description & Requirements**
We are Bloomberg Enterprise Data - fast paced, innovative and expanding! We partner closely with our clients, taking time to understand their unique business, individual data, and financial technology (FinTech) needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling, enables our clients to get the exact data they need, when they need it, in the format they prefer. Put simply, our award-winning data helps power the capital markets! Bloomberg's Enterprise Data business continues to be a market leader when it comes to providing enterprise content for the financial services industry. Our offer includes best-in-class enterprise data, and data delivery via a fully managed platform. Our committed customer base appreciates the quality of our content, completeness of our coverage, data delivery, technology, tools, and high touch client service model.
**What's the role?**
We're seeking a Senior Quality Assurance and Test (QA&T) Engineer to work as part of the expanding QA & Test function for its DL+ product offering which includes ownership for the testing framework for a large cloud-based application. Our team develops and maintains QA test cases (both automated and manual), ensures that quality assurance and testing is carried out in accordance with industry best practices and follows strict audit standards. This role will allow you to develop a deep understanding of the DL+ product offering, and will involve collaboration with multiple teams including, Product, Engineering, Client Services & Operations.
**We'll trust you to:**
+ Perform automated and manual testing across all of the BDMS Product suite including core software services, standard configuration and client specific configurations
+ To create and execute test plans and report on test execution
+ To report on test progress to the QA Manager and/or QA Lead(s) & represent the QA function at meetings
+ Become an SME and support, share knowledge and experiences with other team members
+ Seek continuous improvement within the Quality Assurance, Test Process and Procedures
+ Promote Quality Assurance awareness across the company
**You'll need to have:**
+ Degree in Computer Science or relevant industry qualification
+ Demonstrated experience as a Senior Quality Assurance or Test Engineer
+ Detailed knowledge of Python and automated testing tools such as Selenium WebDriver
+ Ability to multi-task and manage priorities effectively - Exceptional attention to detail, analytical skills and proven ability to identify process improvement opportunities
+ Strong interpersonal/communication skills with ability to communicate and collaborate with Product, Engineering, Client Services and Product Analyst teams proactively
+ Demonstrating drive, determination and approaches to overcome challenges in QA phase(s) showing dedication to strive for high quality.
+ Ability to triage complex issues to ensure they are directed to the correct team.
+ Technical skills and familiarity with use of technologies to aid in defect analysis (e.g. Python, Pandas, Jupyter Notebooks, SQL, Unix
+ Creativity and a pragmatic approach to the relentless desire to improve test coverage, effectiveness and drive to scale.
+ Defect management experience and logging of product issues into issue tracking systems - Providing clear, articulate steps to aid the Engineering team in troubleshooting the issues
**We'd love to see:**
+ Financial Services industry experience is highly desirable particularly in relation to Asset Management and Capital Markets.
+ knowledge of AI in the QA space.
+ Knowledge of Machine Learning in the financial space is desirable.
*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.
If this sounds like you apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
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Digital Product Developer, Liquidity Management Services Vice President

London, London Citigroup

Posted 5 days ago

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Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in data analytics, problem solving and communication to Citi's Liquidity Management Services team.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
The Global Liquidity Cash Concentration team (GLCC) is one of the pillars under Liquidity Management Services which falls under the Services umbrella. As a product developer on this team, you will work with partners across Product, Sales, Onboarding, Technology, Operations and Control.
This is a great opportunity to understand the different products covered under GLCC such as Physical and Notional Pooling, Real Time Liquidity Solutions and Digital Assets. While based in the UK, you will act as one of the lead contacts representing the team from a cluster perspective.
**What you'll do**
+ Work on development and commercialization of key digital onboarding solutions under the Global Liquidity and Cash Concentration framework.
+ Act as a key contact for the UK, MEA and WE Cluster regions providing product support as required.
+ Perform data analysis on GLCC products data to identify areas of opportunity.
+ Explore AI enhancements to further simplify the GLCC digital onboarding / self service solutions.
**What we'll need from you**
+ Strong understanding of cash management including knowledge of the Liquidity Management Services solutions.
+ Experience with digital banking platforms with a focus on building frictionless, scalable and client-friendly digital experiences.
+ Working within an agile framework to lead cross functional development teams.
+ Ability to use data-driven insights to define product strategy and track key performance indicators.
+ Experience with managing expectations with a wide range of stakeholders.
+ Project management and execution.
+ Exceptional organization and process management ability.
+ Excellent people skills, able to motivate/influence others.
+ Bachelor's degree or equivalent.
**What we can offer you**
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 
+ Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
+ A discretional annual performance related bonus 
+ Private medical insurance packages to suit your personal circumstances
+ Employee Assistance Program  
+ Pension Plan 
+ Paid Parental Leave 
+ Special discounts for employees, family, and friends 
+ Access to an array of learning and development resources 
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**  
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**Job Family Group:**
Product Management and Development
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**Job Family:**
Product Development
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Head of Facilities Management & Environmental Services

LE1 5GP Leicester, East Midlands £65000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is a large, reputable organization committed to maintaining a safe, clean, and efficient operational environment. We are seeking an experienced and dedicated Head of Facilities Management & Environmental Services to oversee our extensive facilities. This hybrid role offers the opportunity to work both remotely and from our main office in Leicester, Leicestershire, UK . You will be responsible for strategic planning, operational management, and budget oversight for all facilities, including maintenance, cleaning, security, waste management, and environmental sustainability initiatives. The ideal candidate will have a strong background in facilities management, excellent leadership capabilities, and a proven ability to manage complex projects and large teams. You should be adept at developing and implementing policies and procedures that enhance operational efficiency, reduce costs, and ensure compliance with all relevant health, safety, and environmental regulations. Strong negotiation skills for vendor management and contract procurement are essential. This role requires a proactive approach to problem-solving and a commitment to continuous improvement in all aspects of facilities and environmental services.

Key Responsibilities:
  • Oversee the strategic planning and day-to-day operations of facilities management services.
  • Develop and manage departmental budgets, ensuring cost-effectiveness and resource optimization.
  • Lead, mentor, and develop a team of facilities and environmental staff.
  • Implement and maintain high standards for cleaning, maintenance, security, and groundskeeping.
  • Develop and execute environmental sustainability programs, including waste reduction and energy efficiency initiatives.
  • Manage external vendors and contractors, including contract negotiation and performance monitoring.
  • Ensure compliance with all health, safety, building, and environmental regulations.
  • Develop and implement emergency preparedness and business continuity plans.
  • Conduct regular site inspections and audits to identify and address potential issues.
  • Manage capital expenditure projects related to facilities upgrades and maintenance.

Qualifications:
  • Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field; relevant professional certifications are highly desirable.
  • Minimum of 8 years of progressive experience in facilities management, with at least 3 years in a senior leadership or management role.
  • Demonstrated experience in managing large-scale facilities operations, including cleaning, maintenance, and security.
  • Strong knowledge of environmental regulations and sustainability practices.
  • Proven experience in budget management and financial planning.
  • Excellent leadership, team management, and interpersonal skills.
  • Strong negotiation and vendor management capabilities.
  • Proficiency in facilities management software and general office productivity tools.
  • Ability to develop and implement strategic plans and operational procedures.
  • Commitment to health, safety, and environmental best practices.
Join our client in Leicester, Leicestershire, UK , and play a crucial role in maintaining an optimal working environment.
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Head of Facilities Management & Cleaning Services

NR1 1AA Norwich, Eastern £45000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client is seeking an experienced and dedicated Head of Facilities Management & Cleaning Services to oversee all aspects of their premises operations in Norwich, Norfolk, UK . This comprehensive role requires a proactive leader with a strong understanding of building maintenance, health and safety regulations, and efficient cleaning operations management. You will be responsible for ensuring a safe, clean, and well-maintained environment for all staff and visitors. The ideal candidate will possess excellent organizational skills, strong vendor management capabilities, and a proven ability to manage budgets effectively. You will lead a team of facilities and cleaning staff, setting high standards and ensuring consistent service delivery.

Key Responsibilities:
  • Oversee the daily operations of facilities management, including building maintenance, repairs, and preventative maintenance programs.
  • Develop and implement comprehensive cleaning schedules and protocols to ensure high standards of hygiene and cleanliness across all facilities.
  • Manage and supervise the facilities and cleaning teams, providing guidance, training, and performance management.
  • Source, contract, and manage relationships with external vendors and service providers (e.g., security, landscaping, waste management).
  • Ensure compliance with all health, safety, and environmental regulations, including COSHH and risk assessments.
  • Develop and manage the facilities and cleaning services budget, controlling costs and seeking efficiencies.
  • Conduct regular site inspections to identify and address any maintenance or cleanliness issues.
  • Oversee the management of building systems, such as HVAC, electrical, and plumbing, ensuring optimal functionality.
  • Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
  • Respond to and resolve facility-related issues and emergencies promptly and efficiently.
  • Contribute to capital expenditure planning for facilities upgrades and improvements.
  • Implement best practices in facilities management and sustainable cleaning methods.

Qualifications:
  • Bachelor's degree in Facilities Management, Building Services, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in facilities management, with a significant focus on overseeing cleaning operations.
  • Proven experience in managing building maintenance, repairs, and health & safety compliance.
  • Strong knowledge of cleaning standards, techniques, and related equipment.
  • Experience in budget management and vendor negotiation.
  • Excellent leadership, team management, and communication skills.
  • Proficiency in CAFM (Computer-Aided Facility Management) software is a plus.
  • Strong understanding of relevant health and safety legislation.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Problem-solving skills and a proactive approach to identifying and resolving issues.

This is a crucial role for maintaining the operational integrity and positive environment of the client's facilities in Norwich .
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Management Consultant (Financial Services)

RG1 2SL Reading, South East £65000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client, a distinguished management consultancy firm with a strong presence in the UK, is seeking an experienced and driven Management Consultant to join their esteemed team in Reading, Berkshire . This role offers a hybrid working model, allowing for a blend of on-site collaboration and remote flexibility.

As a Management Consultant, you will be at the forefront of delivering strategic advice and solutions to a diverse range of clients, primarily within the financial services sector. Your expertise will be crucial in identifying client challenges, developing data-driven insights, and crafting innovative strategies to enhance operational efficiency, drive growth, and manage risk. You will engage directly with senior stakeholders, understanding their business objectives and translating them into actionable recommendations.

Key responsibilities include conducting comprehensive business analysis, performing market research, and developing business cases. You will design and implement process improvements, support change management initiatives, and contribute to project management activities. The role requires a strong analytical aptitude, excellent problem-solving skills, and the ability to communicate complex ideas clearly and persuasively to both technical and non-technical audiences. You will be expected to build and maintain strong client relationships, ensuring client satisfaction and identifying opportunities for future engagements.

Qualifications:
  • Proven experience in management consulting, with a focus on financial services.
  • Strong understanding of banking, insurance, or investment management operations.
  • Exceptional analytical, quantitative, and problem-solving skills.
  • Proficiency in financial modeling, data analysis, and presentation software.
  • Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
  • A Bachelor's degree in Business, Economics, Finance, or a related field; an MBA or advanced degree is a plus.
  • Ability to travel to client sites as needed.
  • Experience with project management methodologies.

This is a fantastic opportunity to work on high-impact projects, develop your consulting career, and contribute to the success of a highly respected firm. Our client is committed to fostering a collaborative and challenging work environment that encourages professional growth and development.
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Management Consultant - Financial Services

EH1 2AB Edinburgh, Scotland £75000 Annually WhatJobs

Posted 16 days ago

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full-time
Our client, a premier management consultancy renowned for its expertise in the financial services sector, is seeking a seasoned Management Consultant to join their distinguished team. This role is **fully remote**, allowing consultants to leverage their skills and drive impact from anywhere within the UK. The ideal candidate will possess extensive experience advising leading financial institutions on complex strategic, operational, and technological challenges. You will be instrumental in guiding clients through periods of significant change, helping them to enhance performance, navigate regulatory landscapes, and embrace digital innovation. This position requires a strategic thinker with a proven ability to deliver tangible results and build strong client relationships.

Key Responsibilities:
  • Lead and manage client engagements focused on strategy formulation, operational improvement, and digital transformation within financial services.
  • Conduct in-depth analysis of client business models, market dynamics, and competitive landscapes.
  • Develop actionable strategies and implementation roadmaps to address client needs and achieve desired outcomes.
  • Advise clients on regulatory compliance, risk management, and financial technology adoption.
  • Facilitate workshops and lead discussions with senior client stakeholders.
  • Manage project teams, ensuring timely delivery of high-quality deliverables.
  • Contribute to business development activities, including proposal writing and client relationship management.
  • Mentor and develop junior consultants, fostering a collaborative and high-performance team culture.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the financial services sector.
  • Enhance the firm's intellectual capital and service offerings.

Qualifications:
  • A minimum of 5-7 years of relevant consulting experience, with a significant focus on financial services.
  • Deep understanding of banking, insurance, wealth management, or capital markets.
  • Proven expertise in areas such as strategic planning, operational efficiency, digital transformation, or regulatory advisory.
  • Exceptional analytical, problem-solving, and critical thinking skills.
  • Outstanding communication, presentation, and client-facing skills.
  • Demonstrated project management and team leadership capabilities.
  • Ability to thrive in a fully remote, dynamic, and client-focused environment.
  • Bachelor's degree in Business, Finance, Economics, or a related field; an MBA or advanced degree is highly preferred.

This is an exceptional opportunity to shape the future of the financial services industry while enjoying the benefits of a remote work arrangement. The role is anchored to **Edinburgh, Scotland, UK**, but is conducted entirely remotely.
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Project Manager - Local Government Services Delivery

Manchester, North West Civica

Posted 1 day ago

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Job Description

Permanent

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.

As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.

This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.

What you will do to be successful in this role

Key responsibilities

  • Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
  • Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
  • Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
  • Produce and maintain project plans in Microsoft Project, along with weekly status reports.
  • Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
  • Support customers in preparing for testing and training.
  • Drive continuous improvement and champion governance policies (PPM) within Civica.

Requirements

  • Experience as a Project Manager delivering software solutions.
  • Local Government sector knowledge/experience is highly desirable.
  • Strong communication skills, with the ability to present confidently and lead customer workshops.
  • PRINCE2 Practitioner qualification.
  • Strong commercial awareness and ability to manage expectations in an IT project environment.
  • Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Microsoft Project.
  • Full UK driving licence and ability to travel as required.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

 Time Off & Work-Life Balance 

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

Pension Contributions – 5% employer match to support your future. 
Income Protection – Up to 75% salary cover for long-term illness. 
Life Assurance – 4x salary tax-free lump sum. 
Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

Private Medical Insurance – Fast access to private healthcare. 
Health Cash Plan – Claim back physio, therapies & more. 
Dental Insurance – Cover for routine & emergency care. 
Affinity Groups – Join employee-led communities. 
Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. 

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Project Manager - Local Government Services Delivery

Dudley, West Midlands Civica

Posted 1 day ago

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Job Description

Permanent

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.

As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.

This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.

What you will do to be successful in this role

Key responsibilities

  • Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
  • Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
  • Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
  • Produce and maintain project plans in Microsoft Project, along with weekly status reports.
  • Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
  • Support customers in preparing for testing and training.
  • Drive continuous improvement and champion governance policies (PPM) within Civica.

Requirements

  • Experience as a Project Manager delivering software solutions.
  • Local Government sector knowledge/experience is highly desirable.
  • Strong communication skills, with the ability to present confidently and lead customer workshops.
  • PRINCE2 Practitioner qualification.
  • Strong commercial awareness and ability to manage expectations in an IT project environment.
  • Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Microsoft Project.
  • Full UK driving licence and ability to travel as required.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

 Time Off & Work-Life Balance 

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

Pension Contributions – 5% employer match to support your future. 
Income Protection – Up to 75% salary cover for long-term illness. 
Life Assurance – 4x salary tax-free lump sum. 
Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

Private Medical Insurance – Fast access to private healthcare. 
Health Cash Plan – Claim back physio, therapies & more. 
Dental Insurance – Cover for routine & emergency care. 
Affinity Groups – Join employee-led communities. 
Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. 

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