920 Service Advisors jobs in the United Kingdom
Automotive Service Advisor
RG1 1DH Reading, South East
£28000 annum + com
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership in Reading, Berkshire, UK , is seeking a professional and customer-focused Automotive Service Advisor to join their busy service department. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role is crucial in ensuring a smooth and positive customer journey, from the initial booking to the final collection of their vehicle. You will accurately diagnose customer concerns, interpret service requests, and clearly communicate recommended services and repairs, providing detailed explanations and cost estimates. Building rapport and trust with customers is paramount, ensuring their needs are understood and met efficiently. This role requires strong communication skills, technical understanding of vehicles, and excellent organizational abilities. You will liaise between customers and the workshop technicians, ensuring clear communication and efficient service delivery. The ideal candidate will possess a passion for the automotive industry and a commitment to delivering outstanding customer service. Experience in a similar role within the automotive sector is highly desirable. You will be responsible for managing the service schedule, booking appointments, and ensuring all necessary parts are ordered in a timely manner. The ability to upsell additional services and products while maintaining customer satisfaction is a key aspect of this role. A proactive approach to problem-solving and resolving customer queries is essential. This is an exciting opportunity to join a well-established team and contribute to a high-performing service department.
Key Responsibilities:
Key Responsibilities:
- Greet customers and accurately document vehicle service needs.
- Provide clear and concise explanations of recommended services and repairs.
- Generate accurate repair orders and service quotes.
- Schedule service appointments and manage the workshop diary.
- Liaise effectively between customers and automotive technicians.
- Upsell additional services, parts, and accessories where appropriate.
- Handle customer inquiries and resolve any service-related issues promptly.
- Ensure high levels of customer satisfaction and retention.
- Maintain a clean and organized service reception area.
- Process payments and manage warranty claims.
- Proven experience as an Automotive Service Advisor or in a customer-facing automotive role.
- Strong understanding of vehicle mechanics and automotive terminology.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in using dealership management systems (DMS).
- Good organizational and time-management skills.
- A passion for the automotive industry.
- Ability to accurately diagnose and communicate technical information.
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0
Automotive Service Advisor
EH4 1AA Edinburgh, Scotland
£26000 annum + com
WhatJobs
Posted 18 days ago
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Job Description
Our client, a reputable automotive dealership in Edinburgh, Scotland, UK , is seeking a customer-focused and knowledgeable Automotive Service Advisor. This is an on-site position crucial for delivering exceptional customer experiences and ensuring the smooth operation of the service department. You will be the primary point of contact for customers bringing their vehicles in for maintenance and repair, building rapport and trust through clear communication and professional service. Your responsibilities will include accurately recording customer concerns, scheduling service appointments, preparing repair orders, and explaining recommended services and costs to customers in an understandable manner. You will liaise effectively with the workshop technicians to ensure all work is completed efficiently and to the highest standards. The ideal candidate will possess excellent communication, interpersonal, and organizational skills. A strong understanding of automotive systems and terminology is essential, ideally gained through previous experience in the automotive industry, either as a technician or in a service advisory role. You must be proficient in using dealership management systems (DMS) and possess strong computer literacy. We are looking for an individual who is proactive, possesses a keen eye for detail, and is committed to customer satisfaction. The ability to upsell services and products ethically and effectively is also important. This role requires a commitment to maintaining a high standard of professionalism and contributing positively to the team environment.
Key Responsibilities:
Key Responsibilities:
- Greeting customers and receiving vehicles for service.
- Accurately documenting customer concerns and vehicle issues.
- Scheduling service appointments and managing workshop capacity.
- Preparing detailed repair orders and estimates.
- Communicating service recommendations and costs to customers clearly.
- Building and maintaining strong customer relationships.
- Coordinating with service technicians to ensure timely completion of work.
- Processing payments and managing invoices.
- Handling customer inquiries and resolving any service-related issues.
- Ensuring high levels of customer satisfaction and repeat business.
- Maintaining an organized and professional service reception area.
- Adhering to all dealership policies and procedures.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
RG1 1DD Reading, South East
£26000 annum + com
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Are you passionate about cars and possess excellent customer service skills? Our client, a leading automotive dealership in Reading, Berkshire, UK , is seeking a dynamic and customer-focused Automotive Service Advisor to join their busy service department. This role is integral to ensuring customer satisfaction and maintaining strong client relationships. You will be the primary point of contact for customers bringing their vehicles in for servicing and repairs, expertly advising them on necessary maintenance and potential issues. Responsibilities include greeting customers, accurately recording vehicle issues, scheduling appointments, explaining service recommendations clearly and concisely, managing the repair order process, and keeping customers informed of the progress of their vehicle's service. The ideal candidate will have a strong understanding of automotive systems, excellent communication and interpersonal skills, and the ability to multitask effectively in a fast-paced environment. Previous experience in a similar role or within the automotive industry is highly desirable. You should be proficient in using service management software and possess strong organizational abilities. A friendly, professional demeanor and a commitment to providing exceptional customer experiences are essential. This hybrid role balances essential on-site customer interaction and vehicle assessment with the flexibility of managing administrative tasks and customer follow-ups remotely. This position offers a competitive salary, performance-based commission, and significant opportunities for professional development and career advancement within a reputable dealership group. Be a key player in delivering outstanding service and building lasting customer loyalty.
This advertiser has chosen not to accept applicants from your region.
2
Senior Automotive Service Advisor
WV1 1AB Wolverhampton, West Midlands
£30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable dealership group, is looking for a highly motivated and customer-focused Senior Automotive Service Advisor to enhance their team in Wolverhampton, West Midlands, UK . This role is critical in managing the customer journey from vehicle drop-off to collection, ensuring exceptional service delivery and building lasting customer loyalty. The ideal candidate will possess strong communication skills, a deep understanding of automotive mechanics, and the ability to translate technical information into clear explanations for customers.
Key responsibilities include greeting customers, understanding their service needs, and accurately recording vehicle issues. You will be responsible for creating detailed repair orders, scheduling service appointments, and liaising effectively with the workshop technicians to ensure timely and accurate completion of work. Providing accurate cost estimates, explaining necessary repairs and maintenance to customers in a clear and understandable manner, and obtaining authorization for work are core duties. Upselling additional services and products, while maintaining customer trust and satisfaction, will be a significant aspect of the role. Managing customer inquiries, resolving complaints promptly, and ensuring a seamless service experience are paramount. Processing payments and managing invoicing will also be part of your remit.
The successful candidate will have proven experience as an Automotive Service Advisor, with a strong understanding of vehicle maintenance and repair processes. Excellent customer service and interpersonal skills are essential, along with the ability to remain calm and professional under pressure. A good technical aptitude and the ability to interpret diagnostic reports are necessary. You should be proficient with dealership management systems (DMS) and have strong administrative and organizational skills. A passion for the automotive industry and a commitment to continuous learning are highly valued. This role is based in Wolverhampton, West Midlands, UK and requires a proactive, team-oriented individual who can contribute to a positive workshop environment.
Key responsibilities include greeting customers, understanding their service needs, and accurately recording vehicle issues. You will be responsible for creating detailed repair orders, scheduling service appointments, and liaising effectively with the workshop technicians to ensure timely and accurate completion of work. Providing accurate cost estimates, explaining necessary repairs and maintenance to customers in a clear and understandable manner, and obtaining authorization for work are core duties. Upselling additional services and products, while maintaining customer trust and satisfaction, will be a significant aspect of the role. Managing customer inquiries, resolving complaints promptly, and ensuring a seamless service experience are paramount. Processing payments and managing invoicing will also be part of your remit.
The successful candidate will have proven experience as an Automotive Service Advisor, with a strong understanding of vehicle maintenance and repair processes. Excellent customer service and interpersonal skills are essential, along with the ability to remain calm and professional under pressure. A good technical aptitude and the ability to interpret diagnostic reports are necessary. You should be proficient with dealership management systems (DMS) and have strong administrative and organizational skills. A passion for the automotive industry and a commitment to continuous learning are highly valued. This role is based in Wolverhampton, West Midlands, UK and requires a proactive, team-oriented individual who can contribute to a positive workshop environment.
This advertiser has chosen not to accept applicants from your region.
3
Senior Automotive Service Advisor
NG2 1AR Nottingham, East Midlands
£30000 annum +
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a prestigious automotive dealership, is looking for an experienced and customer-focused Senior Automotive Service Advisor to join their dynamic team in Nottingham, Nottinghamshire, UK . This role is pivotal in ensuring a seamless and positive experience for customers bringing their vehicles in for service and repair. You will be the primary point of contact, expertly translating customer needs to the service technicians and ensuring clear, transparent communication throughout the repair process. The ideal candidate possesses exceptional interpersonal skills, a keen understanding of automotive mechanics, and a proven ability to manage workload efficiently in a busy workshop environment. This hybrid role balances customer-facing duties with administrative tasks, offering a dynamic work setting.
Key Responsibilities:
Qualifications:
Our client offers a competitive salary, an attractive performance-based bonus scheme, and opportunities for professional development within a highly respected dealership. This hybrid position allows for flexibility while ensuring a strong connection to the team and the dealership's operations.
Key Responsibilities:
- Greet customers warmly upon arrival and accurately ascertain their vehicle's service and repair needs.
- Create detailed and precise service orders, clearly communicating job requirements to the workshop technicians.
- Provide accurate estimates for service and repair costs, explaining them clearly to customers.
- Manage the service schedule, booking appointments efficiently to maximise workshop capacity.
- Maintain ongoing communication with customers regarding the status of their vehicle, informing them of any additional work required and obtaining authorisation.
- Ensure all completed work meets the highest standards of quality and customer satisfaction.
- Process customer payments accurately and efficiently.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Liaise effectively between customers, technicians, and parts departments to ensure smooth workflow.
- Handle customer complaints and concerns professionally and empathetically, aiming for satisfactory resolution.
Qualifications:
- Previous experience as an Automotive Service Advisor, preferably with seniority.
- Strong understanding of automotive terminology and common vehicle issues.
- Excellent customer service and communication skills, with the ability to build rapport.
- Proficiency in using workshop management systems and standard office software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive and problem-solving approach to customer service.
- Familiarity with different vehicle makes and models is advantageous.
- A genuine passion for the automotive industry.
- Must be able to work a hybrid schedule, involving both on-site and potential remote administrative tasks, based in or near Nottingham, Nottinghamshire, UK .
Our client offers a competitive salary, an attractive performance-based bonus scheme, and opportunities for professional development within a highly respected dealership. This hybrid position allows for flexibility while ensuring a strong connection to the team and the dealership's operations.
This advertiser has chosen not to accept applicants from your region.
4
Senior Automotive Service Advisor
NE2 1TL Newcastle upon Tyne, North East
£28000 annum + com
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading automotive dealership in Newcastle upon Tyne, Tyne and Wear, UK , is seeking a highly skilled and customer-focused Senior Automotive Service Advisor. This is a pivotal role responsible for ensuring an exceptional service experience for our clients, from initial inquiry to vehicle collection. You will act as the primary point of contact for customers, diagnosing their vehicle needs, explaining necessary repairs and maintenance, and providing accurate cost estimates. The ideal candidate will possess extensive knowledge of automotive systems, outstanding communication abilities, and a proven track record in customer service and sales within the automotive sector.
Responsibilities:
Responsibilities:
- Greet customers warmly, actively listen to their concerns, and accurately diagnose vehicle issues.
- Effectively communicate service recommendations, repair explanations, and maintenance schedules to customers in a clear and understandable manner.
- Prepare accurate service estimates and advise customers on costs and timelines.
- Manage workshop workflow, schedule appointments, and assign tasks to technicians.
- Maintain detailed records of customer interactions, service history, and vehicle data using the dealership's management system.
- Upsell additional services and products where appropriate, based on vehicle needs and customer requirements.
- Ensure customer satisfaction by following up on completed work and addressing any concerns.
- Liaise between customers and the technical team to ensure clear communication and efficient problem resolution.
- Stay up-to-date with the latest automotive technologies, service procedures, and industry trends.
- Adhere to dealership policies and procedures, as well as safety and environmental regulations.
- Minimum 3-5 years of experience as an Automotive Service Advisor, with at least 1-2 years in a senior or lead capacity.
- Comprehensive understanding of automotive mechanics, diagnostics, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proven sales and upselling capabilities.
- Proficiency in using automotive service management software.
- Ability to work efficiently in a fast-paced workshop environment.
- Strong organizational and time-management skills.
- A valid UK driving license.
- Relevant automotive certifications (e.g., NVQ Level 3 or equivalent) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Manager
G1 1AA Glasgow, Scotland
£40000 annum + bon
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious automotive dealership located in Glasgow, Scotland, UK , is seeking a highly skilled and customer-focused Automotive Service Manager. This is an on-site role where you will be responsible for leading and managing the entire aftersales operation, ensuring exceptional service delivery, workshop efficiency, and profitability. You will oversee a team of service advisors, technicians, and support staff, fostering a positive work environment and driving customer satisfaction. The ideal candidate will have a strong background in automotive service management and a passion for delivering outstanding customer experiences.
Key Responsibilities:
Essential Qualifications:
This is a challenging yet rewarding opportunity for an experienced professional to lead a successful service department within a leading automotive group, contributing to the dealership's overall success.
Key Responsibilities:
- Manage the day-to-day operations of the service department, including scheduling, workflow management, and quality control.
- Lead, motivate, and develop the service team, providing training and performance management.
- Ensure the highest levels of customer satisfaction by delivering excellent service and resolving any customer issues effectively.
- Drive workshop profitability by maximizing service sales, controlling costs, and optimizing technician utilization.
- Maintain strong relationships with customers, building loyalty and trust.
- Oversee inventory management for parts and accessories, ensuring adequate stock levels.
- Ensure compliance with all manufacturer standards, health and safety regulations, and company policies.
- Monitor key performance indicators (KPIs) and report on service department performance to senior management.
- Implement strategies to improve workshop efficiency and productivity.
- Stay up-to-date with the latest automotive technologies and service procedures.
Essential Qualifications:
- Proven experience as an Automotive Service Manager, Aftersales Manager, or similar role within a dealership environment.
- Strong leadership, team management, and communication skills.
- Excellent understanding of automotive service operations, diagnostics, and repair processes.
- Demonstrated ability to drive profitability and achieve sales targets.
- A customer-centric approach with a passion for delivering exceptional service.
- Proficiency in dealership management systems (DMS) and relevant software.
- Strong organizational and problem-solving abilities.
- A valid UK driving license is required.
- Automotive technical qualifications or certifications are highly desirable.
This is a challenging yet rewarding opportunity for an experienced professional to lead a successful service department within a leading automotive group, contributing to the dealership's overall success.
This advertiser has chosen not to accept applicants from your region.
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6
Automotive Service Manager
S3 7HQ Sheffield, Yorkshire and the Humber
£50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are looking for a highly experienced and motivated Automotive Service Manager to lead our busy service department. This critical role requires a strong leader with a deep understanding of automotive repair, exceptional customer service skills, and proven business acumen. You will be responsible for overseeing all aspects of the service operation, including managing a team of technicians and service advisors, ensuring high standards of workmanship, and maximising workshop productivity and profitability. Key duties include scheduling work, managing parts inventory, maintaining customer satisfaction, diagnosing and resolving customer issues, and ensuring compliance with health and safety regulations. You will also be responsible for training and developing the service team, implementing performance targets, and managing the department's budget. The ideal candidate will have a comprehensive knowledge of automotive mechanics, diagnostics, and repair procedures. Proven experience as an Automotive Service Manager or a senior role within an automotive service environment is essential. Strong leadership, communication, and organisational skills are a must. Proficiency with service management software and a customer-centric approach are required. A relevant automotive qualification or certification is highly desirable. This position is based in Sheffield, South Yorkshire, UK , offering a dynamic work environment and the opportunity to manage a respected automotive service center. You should be results-oriented, possess excellent problem-solving abilities, and be committed to delivering exceptional service to our valued customers.
This advertiser has chosen not to accept applicants from your region.
7
Automotive Service Manager
LE1 0AA Leicester, East Midlands
£35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Automotive Service Manager to lead their busy service department in **Leicester, Leicestershire, UK**. This crucial role involves managing the daily operations of the service center, ensuring exceptional customer service, and driving profitability through efficient workshop management. The ideal candidate will possess strong leadership skills, a comprehensive understanding of automotive mechanics, and a passion for delivering high-quality service.
The Service Manager will be responsible for overseeing a team of automotive technicians and service advisors, scheduling repairs and maintenance, managing parts inventory, and ensuring all work is completed to the highest standards and within agreed timelines. You will be the main point of contact for customer inquiries and complaints, ensuring customer satisfaction is paramount. This includes fostering a positive and productive work environment, investing in team training and development, and implementing best practices for workshop efficiency and safety.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a motivated professional to take charge of a thriving service department in **Leicestershire** and contribute to the success of our client's automotive business.
The Service Manager will be responsible for overseeing a team of automotive technicians and service advisors, scheduling repairs and maintenance, managing parts inventory, and ensuring all work is completed to the highest standards and within agreed timelines. You will be the main point of contact for customer inquiries and complaints, ensuring customer satisfaction is paramount. This includes fostering a positive and productive work environment, investing in team training and development, and implementing best practices for workshop efficiency and safety.
Key Responsibilities:
- Manage and lead the automotive service team, including technicians and service advisors.
- Oversee the daily operations of the service department, ensuring smooth workflow and high productivity.
- Ensure all customer vehicles are serviced and repaired efficiently, accurately, and to the highest quality standards.
- Manage appointment scheduling, work order processing, and job costing.
- Maintain and optimize parts inventory levels and ordering processes.
- Handle customer inquiries, concerns, and complaints, ensuring effective resolution and customer satisfaction.
- Develop and implement strategies to improve service department profitability and efficiency.
- Ensure compliance with all health, safety, and environmental regulations within the workshop.
- Conduct regular performance reviews and provide ongoing training and development for the service team.
- Maintain strong relationships with manufacturers and parts suppliers.
Qualifications:
- Proven experience as an Automotive Service Manager or Assistant Service Manager.
- Strong mechanical knowledge and understanding of automotive repair processes.
- Excellent leadership, communication, and customer service skills.
- Experience with workshop management software and systems.
- Ability to manage budgets, control costs, and drive profitability.
- Proficiency in problem-solving and decision-making.
- A valid UK driving license is essential.
- Relevant automotive certifications or qualifications are highly desirable.
- Commitment to maintaining a safe and efficient working environment in **Leicester**.
This is a fantastic opportunity for a motivated professional to take charge of a thriving service department in **Leicestershire** and contribute to the success of our client's automotive business.
This advertiser has chosen not to accept applicants from your region.
8
Automotive Service Manager
EH7 4DG Edinburgh, Scotland
£40000 annum plus
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious automotive dealership in Edinburgh, Scotland, UK , is looking for an experienced and highly motivated Automotive Service Manager to lead their busy service department. This is a permanent, full-time, on-site position that requires strong leadership, excellent customer service skills, and a deep understanding of automotive repair and maintenance. You will be responsible for managing the day-to-day operations of the service department, overseeing a team of technicians and service advisors, and ensuring exceptional customer satisfaction.
Responsibilities:
Responsibilities:
- Oversee all aspects of the automotive service department, including staffing, operations, and financial performance.
- Manage, train, and motivate a team of automotive technicians and service advisors.
- Ensure high standards of customer service, addressing customer concerns promptly and effectively.
- Schedule and assign work to technicians, ensuring efficient use of time and resources.
- Maintain an accurate inventory of parts and supplies, managing orders and stock levels.
- Ensure all repairs and maintenance are completed to a high standard and in a timely manner.
- Monitor service department performance, track key metrics, and implement strategies for improvement.
- Manage warranty claims and liaise with manufacturers regarding technical issues and updates.
- Ensure compliance with all health and safety regulations within the service department.
- Foster a positive and productive work environment, encouraging teamwork and professional development.
- Proven experience as an Automotive Service Manager or in a similar leadership role within the automotive industry.
- Strong knowledge of automotive repair, diagnostics, and maintenance procedures.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage a team and drive performance.
- Experience with automotive service software and management systems.
- A strong commitment to customer satisfaction and retention.
- Ability to manage budgets and control operational costs.
- Valid UK driving licence.
- Technical qualifications in automotive mechanics are highly advantageous.
- A passion for the automotive industry and a commitment to excellence.
This advertiser has chosen not to accept applicants from your region.
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