45,300 Service Agent jobs in the United Kingdom

Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service department.

HOURS : 08.30am - 5.30pm Monday to Friday

You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

• Registering and processing new claims
• Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
• Maintain a professional and positive tone in all interactions.
• Working through customer queries
• Online live chat
• Raising orders for special items
• Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
• Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
• Liaising with management on claims

Requirements:

• Previous experience (not essential) or in a similar customer service role.
• Excellent written communication skills with strong grammar and typing proficiency.
• Customer-focused mindset with the ability to empathise and understand customer needs.
• Quick thinker with the ability to multitask and manage simultaneous customer chats.
• Familiarity with CRM systems and live chat software.
• Strong skills in: Microsoft and spreadsheets
• Good English literacy
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.

Join our dynamic team at a leading customer service provider in the heart of Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. If you are passionate about helping others and possess strong communication skills, we want to hear from you! The role is initially on a temporary contract but will convert to a permanent opportunity after a period of time and successful training completed.

• Handle incoming calls, emails, and correspondence with professionalism and efficiency.
• Respond to customer inquiries, providing accurate and timely information.
• Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
• Accurately log all customer interactions and outcomes in the company's CRM system.
• Maintain confidentiality and adhere to data protection regulations.
• Liaise with internal teams to ensure customer issues are resolved effectively.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• Essential:
• Strong written communication skills with attention to detail, grammar, and tone.
• Excellent verbal communication skills with a clear and professional telephone manner.
• Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
• Strong interpersonal skills and the ability to build rapport with customers.
• Competency in using Microsoft Office Suite.
• Desirable:
• Previous experience in a customer service or call centre role.
• Familiarity with conflict resolution techniques.
• Proficient in using CRM systems and data management tools.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

• Responding to customers primarily via Live Chat
• Sending and replying to emails (customers and internal teams)
• Handling customer queries efficiently and professionally
• Liaising with 3rd party couriers – creating labels, checking deliveries
• Seeking management authorisation for specific claims
• Placing orders for special-order items
• Keeping up to date with stock levels and availability

• A welcoming and supportive team
• Great office culture in a well-established business
• After 12 months, you’ll become part of our Employee Ownership scheme, with access to quarterly tax-free bonuses based on company performance and a shareholding stake in the business

• Someone confident communicating via Live Chat and email
• Strong organisational skills and attention to detail
• Proactive, team-oriented, and eager to learn
• Previous customer service experience would be a bonus but is not essential – training will be provided

• Salary : £25,440 per annum
• Working Hours: Monday – Friday, 8:30am – 5:30pm (currently finishing at 5pm with a half-hour lunch)
• Annual Leave: 28 days including bank holidays
• Other Benefits: Free on-site parking, Employee Ownership scheme (after 12 months) with quarterly tax-free bonuses and a shareholding stake in the business

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

Ringwood | 12.30/hr + Bonus (28,254 OTE) | Full-Time (40hrs/week)

Are you passionate about making a difference and delivering exceptional customer service ? We are looking for friendly, motivated individuals to support a major UK charity's national fundraising campaign through meaningful supporter engagement.

As a Customer Service Agent , you will be the first point of contact for supporters participating in a well-known charity event. You will help encourage continued participation and ensure every interaction leaves a positive impression.

Your key responsibilities will include:

• Responding to supporter enquiries via phone, email, and social media

• Logging interactions and outcomes in a CRM system

• Managing email inboxes and social media posts

• Troubleshooting and escalating when necessary

• Providing excellent service that encourages repeat participation

• Excellent communication skills - written and verbal

• Emotionally resilient, empathetic, and professional

• Multitasking abilities in a fast-paced environment

• Team player who can also work independently

• Previous customer service experience is beneficial

• 12.30 per hour + typical bonus of 200/month

• On-Target Earnings of 28,254/year

• 50% off selected public transport

• Discounted gym membership

• Free fruit, cycle-to-work scheme, and eye care vouchers

• Campaign incentives, recognition & prizes

• 500 referral bonus

• Career development and training provided

• Monday to Friday: 9am-5:30pm

• Occasional Saturday shifts (email support only)

• Flexibility may be required for evenings/weekends during peak periods

Help make a real difference in people's lives while growing your skills in a supportive, rewarding environment.

INDCP

Customer Service Advisor
Pay: 13 - 21 per hour
NewCastle Upton Tyne

A well known banking/financial sector client is urgently seeking a Customer Service Advisor to join their team on a 6 Month Contract (likely to be extended).

As a Customer Service Advisor you will be working on providing assistance to banking customers and helping them with their issues / queries.

You will be part of a large customer service team, based in Newcastle.

Essential Skills:

• Prior experience of Customer Service / Customer support roles
• Experience of banking / insurance / financial services customer service would be an advantage
• A strong customer focus and able to work with sensitive customer data
• Able to work in a fast paced environment.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it visweswari.achanta @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

• Handling both inbound and outbound calls from new and existing customers
• Managing an inbox and responding to email queries regarding debt repayment
• Logging calls and updating notes and account details onto the database
  
• Supporting general office ad hoc tasks to when required to ensure smooth running of the office

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

Customer Service Representative advert

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: 13.31

• Enhanced: 15.46 (hours worked 20:00 - 23:00)
• Overtime: 19.87 (bank holidays and Sundays)

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Late Shift Pattern - hours between 13:00 - 23:00
• Early Shift Pattern - hours between 7:00 - 18:00

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an On site Gym and Colleague Restaurant.
• Free on site parking.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)