45,964 Service Agent jobs in the United Kingdom

• Providing proactive and customer focused support, through a ticketing system and by phone
• Liaising directly with suppliers and service providers to help resolve escalated issues
• Proactively monitoring tickets and taking agreed actions to support customers
• Ensure customers and their users are kept up to date on the progress of orders
• Helping the business to drive continuous improvements in service delivery
• Developing and maintaining strong relationships with our customers
• Maintaining accurate records, updating service tickets and systems
• Monitoring and ensuring delivery of contracted KPIs and SLAs

• Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
• Excellent problem-solving skills.
• Passion for providing exceptional levels of customer service in every interaction.
• Strong written and verbal communication skills and meticulous attention to detail
• Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
• Ability to multi-task, supporting customers with a wide range of support queries.
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus Bank Holidays)
• Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
• Hybrid working
• Casual dress
• Company events
• Flexitime
• Free parking
• Discretionary Annual Bonus linked to key performance metrics for team
• On-site parking

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.

We're recruiting on behalf of our client for enthusiastic and driven individuals to join their Web Help Team -a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.

What You'll Be Doing:

• Handling inbound customer queries via phone, email, and live chat
• Offering empathetic, accurate, and timely solutions to a wide range of queries
• Logging interactions and updating customer records with precision
• Working closely with internal departments to resolve more complex issues
• Maintaining professionalism, confidentiality, and compliance at all times

What We're Looking For:

• Excellent communication skills-both verbal and written
• A calm and patient manner with strong problem-solving abilities
• Ability to multitask and stay organised in a busy environment
• Previous customer service experience (contact centre or office-based preferred)
• A flexible attitude to work varying shift patterns

Shifts & Location:

• Office-based role in Warrington
• Full-time, 40 hours per week
• Rotating shift pattern , including some evenings and weekends

What's in It for You:

• Competitive hourly rate of 12.87
• Full training and ongoing support
• A friendly and inclusive team culture
• Opportunities for development and progression

Ready to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!

INDMANJ

50096TL

Customer Service Agent (Temporary)

Pay: £12.80 per hour

Location: Leamington Spa
Hours: Monday to Friday, 8.30am – 5.00pm

Able to work as a team member, you will have a flexible and adaptable approach and will demonstrate excellent organisational and administrative skills.  With the ability to use your initiative and analyse problems you will have good attention to detail.

Customer Service Agent Main responsibilities would be

• To provide excellent customer service and accurate customer administration. 
• Communicating with customers through various communication channels including inbound phone calls.
• Resolve customer queries in a timely and professional manner.
• Complete account administration with a high level of accuracy.
• Liaise with all parts of the business in pursuit of resolving customer queries.

Our Ideal Customer Service Agent would

• Be educated to GCSE (5 x A-C) standard or equivalent.
• Be PC literate and possess quick and accurate keyboard skills.
• Have a background in customer service or credit control and preferably sales ledger experience.
• Be able to multi-skill between queries received through various communication including inbound phone calls
• Be confident to work in busy, sometimes pressured environment.
• Be able to demonstrate customer focus and be tenacious in the pursuit of business and team goals, always looking to provide the best service for the customer.
• Be able to work as a team member, have a flexible and adaptable approach and will demonstrate excellent organisational skills. 
• Have the ability to use their initiative and analyse problems. 
• Have great attention to detail.
• Demonstrate excellent interpersonal skills, a professional telephone manner and a positive 'can do' attitude.

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team on a 12 month contract.

Key responsibilities will entail:

• The daily processing of incoming orders through telephone, email, etc.
li>Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

To carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. The successful candidate will be a great team player with effective communication skills. 

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

• Communicating with customers over the phone,  via online methods, such as text, emails and web chat
• Responding to all communication matters promptly
• Communicating with other third parties when required and internal teams
• Processing admin tasks, keeping all systems updated with relevant information
• Other adhoc duties will be required from time to time

• Any experience from backgrounds such as retail and hospitality is considered 
• Office-based Loans / Financial services / admin/customer service experience is desirable!
• Any experience within a financial services setting is hugely desirable
• Being PC literate with a good understanding of the Microsoft package
• Be highly motivated with a can-do attitude. 

Customer Service Representative advert

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: 13.31

• Enhanced: 15.46 (hours worked 20:00 - 23:00)
• Overtime: 19.87 (bank holidays and Sundays)

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Late Shift Pattern - hours between 13:00 - 23:00
• Early Shift Pattern - hours between 7:00 - 18:00

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an On site Gym and Colleague Restaurant.
• Free on site parking.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Agent

As our customer service agent you will provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and .

WHJS1_UKTJ

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives .

WHJS1_UKTJ

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