1767 Service Consultant jobs in Rivington

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

**No previous insurance experience is required, all training is provided**

40 hours a week spent between the hours of 9am-6pm Monday to Friday, with a requirement to work one Saturday per month, 9am-1pm.

Starting Salary: £26,208  with a quarterly performance-related bonus (Additional average earning up to an extra £00 - 00 per month)

During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.

On a day-to-day basis, you’ll:

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

ABS Resoucing are looking for a Customer Service Advisor

Due to our continued growth, our client is looking for aCustomer Service Adviser to work at their busyLongridge Office

This is apermanent job for the successful candidate

12.60 per hour 40+ hours per week Monday - Friday

Due to the location a own transport would be essential

You will be working in a friendly thriving environment based in Longridge who provide fantastic opportunities for the right candidates with immediate starts and full training provided.

The role will involve Inbound and Outbound calls to customers

We Need you to have -:

• A positive energetic attitude
• Willingness to learn
• Outgoing and enthusiastic
• Excellent telephone manner with previous experience essential
• Work well under pressure in a busy environment
• Be able to work as part of a team
• Good time keeping and good attendance levels.
• Good IT skills and good communication
• Adhoc office Duties

12.60 per hour

Mon - Fri 8.30am - 6pm ( Some time may be required to work later )

If you feel you have the above qualities and this is the role for you, apply now!

• Job Tittle: Customer Service Advisor
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!

Portfolio Credit Control are delighted to be partnered with a well established and ever-growing company who specialise within professional services. We are currently growing the Credit Control team due to continued business success and are looking to speak with hardworking and professional individuals who are keen to have the opportunity to work within a prestigious organisation.

• The position is suitable for an individual who is bright, confident, positive and an excellent communicator.
• You will need to bring a minimum of three years' experience in either a Credit Control, Customer Service role and be capable of working in a fast paced and dynamic but supportive team
• The post holder will appreciate and be able to rise to the challenge of delivering the expected performance as an active team member.
• Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care.
• A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.

Day-to-Day Responsibilities

• Take full responsibility for your own daily call schedule of overdue client accounts.
• Delivering an expected 60 collection tasks every day, of combined call and email activity.
• Handling payment and service queries principally by telephone, but also by email and letter.
• Providing an excellent service when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records.
• Processing debit/credit card payments.
• Liaising with Client Experience and Client Retention departments whilst also adhering to internal processes, to ensure clients' accounts operate as smoothly as possible.
• Identifying and actioning all potential retention opportunities including Direct Debit reinstatements.
• Complete requests for client account adjustments when required.

INDCC
49612BRR2

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34156

• Job Tittle: Customer Service Advisor
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave + Bank Holidays

What’s in it for you?

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.

Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester.

You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!

Customer Service Advisor Benefits:

• Free on-site parking

• Access to the on-site gym

• Staff discount on all products

• Regular team socials & staff events

• Free drinks and refreshments throughout the day

• 23 days annual leave + 8 bank holidays

• Be part of a fast-growing brand with big plans for 2025

• Be the friendly, professional first point of contact for customer enquiries

• Respond to queries via email, social media, and live chat using the CRM platform

• Resolve customer complaints with empathy and efficiency

• Track and manage delivery updates in collaboration with courier partners

• Assist with returns and ensure internal teams are aligned on customer needs

• Handle customer chargebacks where required

• Maintain a high standard of communication and customer satisfaction across all channels

Monday to Friday - 9:00am to 5:00pm

• Experience in a customer service role - ideally in fashion or e-commerce

• Excellent written and verbal communication skills

• Strong attention to detail (especially spelling and grammar)

• Organised, reliable, and able to multitask in a fast-paced environment

• Comfortable using Microsoft Office (Word, Excel, Outlook)

• Confident building rapport and handling sensitive customer concerns

• Passion for great service and a genuine interest in our products

If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.

Apply now and take the next step in your customer service career!

BBBH33844