47,350 Service Advisor jobs in the United Kingdom

Customer Service Advisor (Technical Support)

NR1 1HQ Norwich, Eastern £23000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a leading technology solutions provider, is seeking a motivated and technically adept Customer Service Advisor to join their support team in Norwich, Norfolk, UK . This role is focused on providing exceptional technical assistance and resolving customer queries efficiently and effectively. You will be the first point of contact for customers experiencing issues with our client's products or services, requiring a blend of excellent communication skills and a solid understanding of technical concepts. Responsibilities include handling inbound customer calls, emails, and chat inquiries, diagnosing technical problems, guiding customers through troubleshooting steps, escalating complex issues to higher-level support when necessary, and accurately documenting all interactions in the CRM system. The ideal candidate will have prior experience in a customer service or technical support role. A strong aptitude for technology and the ability to quickly learn new software and hardware are essential. Excellent problem-solving skills and a patient, customer-centric approach are paramount. You should possess clear and concise communication skills, both written and verbal, with the ability to explain technical information in an understandable way. Familiarity with ticketing systems and CRM software would be advantageous. This is a challenging yet rewarding role for individuals passionate about helping customers and possessing a keen interest in technology. We offer comprehensive training and ongoing support to ensure your success.
Key Responsibilities:
  • Provide first-line technical support to customers.
  • Troubleshoot and resolve customer issues via phone, email, and chat.
  • Guide customers through product usage and setup.
  • Document customer interactions and resolutions accurately.
  • Escalate unresolved issues to appropriate teams.
  • Maintain customer satisfaction through effective communication.
  • Adhere to service level agreements (SLAs).
  • Identify recurring issues and provide feedback for product improvement.
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Service Advisor

Wakefield, Yorkshire and the Humber Sytner

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Job Description

permanent

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Wakefield Audi

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Audi to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential. 

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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Service Advisor

Exeter, South West £39000 Annually Auto Skills UK

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Job Description

permanent

Service Advisor
Basic Salary - £27,000 to £9,000
OTE - 9,000
Location - Exeter
 
Benefits -
Car Benefit Scheme
Free MOT Test
Staff Discounts
Life Assurance
Cycle to Work Scheme
 
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
 
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling  
Full manual UK Driving Licence
 
If you are interested in this Service Advisor position, please contact Ryan McArthur @ Auto Skills and quote job number: 49529

This advertiser has chosen not to accept applicants from your region.

Service Advisor

Rayne, Eastern £32000 Annually Auto Skills UK

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Job Description

permanent

Service Advisor
Basic Salary - £28,000
OTE - £32,000
Location - Braintree
 
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
 
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling  
Full manual UK Driving Licence
 
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 50028

This advertiser has chosen not to accept applicants from your region.

Service Advisor

Croydon, London £38000 Annually Auto Skills UK

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Job Description

permanent

Service Advisor
Basic Salary & OTE: £38,000
Hours: Monday - Friday 8am till 6pm - NO WEEKENDS
Location: Croydon

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor - Minimum 2 years experience
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling  
Full manual UK Driving Licence
 
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 51715
 

This advertiser has chosen not to accept applicants from your region.

Service Advisor

Suffolk, Eastern £28000 - £36000 Annually Pembrook Resourcing

Posted 1 day ago

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Job Description

permanent

Service Advisor



Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.



The ideal Service Advisor -



Previous experience in a service role is preferred.
A passion to deliver a high standard of customer service.
An organised individual who can deal with many duties on the move.
Excellent telephone and face-to-face communication skills
Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.


Service Advisor key responsibilities -



Establish rapport with and provide outstanding care to the customer
Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary


IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

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Service Advisor

Finchley, London £38000 Annually Auto Skills UK

Posted 1 day ago

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Job Description

permanent

Service Advisor
Basic Salary - Up To £38,000 DOE
Location - Finchley
 
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Independent Garage?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Up selling works to be completed and special offers
Invoicing
Ordering & invoicing Parts
 
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Computer Literate
Previous experience Upselling  
Full manual UK Driving Licence
 
If you are interested in this Service Advisor role, please contact Kelsey @ Auto Skills and quote job number: 49971

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Service Advisor

Croydon, London £33000 Annually Auto Skills UK

Posted 1 day ago

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Job Description

permanent

Service Advisor
Basic Salary: £33,000 + Bonus
Hours: Monday - Friday 8am till 6pm
Location: Croydon

Benefits:
- Attendance Bonus
- NO WEEKENDS
 
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
 
Responsibilities of a Service Advisor
·Arranging Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Upselling works to be completed and special offers/Service Plans
 
Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Previous experience Upselling  
·Full manual UK Driving License - Subject to drivers check
 
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 52190
 
 

This advertiser has chosen not to accept applicants from your region.

Service Advisor

Derby, East Midlands Venatu Consulting Ltd

Posted 2 days ago

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Job Description

contract

We are looking for a Service Advisor to join our busy dealership on a temp - perm basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The ideal Service Advisor will be confident, customer-focused, and able to communicate clearly both face-to-face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.

Responsibilities as a Service Advisor:

  • Greeting customers and acting as the main Service Advisor point of contact.

  • Booking vehicles in for service and repair work.

  • Liaising with technicians and updating customers on progress.

  • Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.

  • Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role:

  • Experience as a Service Advisor (preferred but not essential).

  • Strong organisational and communication skills.

  • Ability to deliver excellent customer service in a fast-paced environment.

  • A positive attitude and team-player mentality, essential for a successful Service Advisor.

This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we’d love to hear from you.

Apply today to become our next Service Advisor!

(url removed)
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Service Advisor

Bedford, Eastern £13 Hourly Venatu Consulting Ltd

Posted 2 days ago

Job Viewed

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Job Description

contract

We are looking for a Service Advisor to join our busy dealership on a temp - perm basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The ideal Service Advisor will be confident, customer-focused, and able to communicate clearly both face-to-face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.

Responsibilities as a Service Advisor:

  • Greeting customers and acting as the main Service Advisor point of contact.

  • Booking vehicles in for service and repair work.

  • Liaising with technicians and updating customers on progress.

  • Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.

  • Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role:

  • Experience as a Service Advisor (preferred but not essential).

  • Strong organisational and communication skills.

  • Ability to deliver excellent customer service in a fast-paced environment.

  • A positive attitude and team-player mentality, essential for a successful Service Advisor.

This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we’d love to hear from you.

Apply today to become our next Service Advisor!

(url removed)
This advertiser has chosen not to accept applicants from your region.
 

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