44,950 Service Manager jobs in the United Kingdom

Customer Service Manager

Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.

Your responsibilities as a Customer Service Manager:

• Coach and develop a team of 10 - 15
• Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
• To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
• To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
• Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
• Have a full understanding of the health & safety obligations
• To aid with your customer needs and identify new areas in how you can improve the customer's experience
• To promote the company's vision and values
• Provide excellent customer service and treat them fairly
• Provide a positive attitude to wars company changes

Your skills / experience as a Customer Service Manager:

• Previous experience in managing a team
• Experience in a FCA regulated environment
• Proven track record of motivating individuals / team
• Understanding of insurance (Not essential but preferred)
• Ability to read and understand data analysing team performance
• Excellent problem-solving skills
• Experience in performance management
• Hands on approach
• Excellent verbal and written skills

Benefits:

• Basic salary up to 40k (Depending on experience)
• Sick pay
• Private dental insurance
• Employee discount
• Discounts on travel
• Gym membership
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Life insurance
• Private dental insurance

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.

The ideal candidate would have;

• Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery.
• Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs.
• Passionate about developing people , especially in professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively.
• Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience.
• Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership.

This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment.

ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.

We at Infinity Recruitment are delighted to be working with our established Peterborough based client who are looking to recruit a Customer Service Manager, on full time permanent basis, working Monday to Friday.

In this Customer Service Manager position you will be required to manage a small team, mentoring, training and coordinating workflow.  You will work closely with internal teams and resolve technical complaints and complex issues.   Day-to-day in this role you will be required to:

• Resolve complex customer complaints working closely with internal and external stakeholders
li>Carry out root cause analysis
• Implement strategies to improve the internal process
• Produce reports for senior management
• Team management including workflow
• Assist with audits

To be considered for this Customer Service Manager role you will have:-

li>Experience dealing with complex customer complaints
• Strong communication skills
• You will have ideally worked in a regulated/claims environment

In return our client is offering a starting salary of up to £40,000 depending on experience.  With some great other benefits including pension scheme, 31 days holiday increasing in line with service up to 38 days inclusive of bank holidays. On site parking, rewards schemes, cash benefits linked to life cover, commitment to learning and development+ many other benefits.

If this Customer Service Manager position sounds of interest please apply to be considered.   A full job description is available.  Interviews will be arranged as applications are reviewed

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

We are looking for an experienced Customer Service Manager to join a small yet busy customer service team on a full time, permanent basis.

Benefits:

• Pension
• Cycle to Work Scheme
• Large kitchen with sofa and tv
• Free tea and coffee
• 24 days holiday
• Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
• Option to purchase company shares.

As the Customer Service Manager, you will be responsible for:

• Managing a team of 2 customer support administrators
• Allocating workload
• Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
• Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
• First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
• KPI reporting.
• Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
• Many other duties, full job description available upon request

The successful Customer Service Manager have the following related skills / experience:

• Strong customer service experience
• Previous team leadership / management experience is essential
• Excellent organisational skills
• Proactive and problem-solving

For more information, please contact Julie Harding or Chloe Bennett on (phone number removed)

Customer Services Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Services Manager to lead their customer service team in a permanent, full-time role. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

• Manage escalated customer concerns, ensuring timely and effective resolution

• Design and refine customer service policies and workflows to boost efficiency and service quality

• Monitor key metrics and customer feedback to identify trends and areas for improvement

• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience:

• 3-5 years in customer service with experience managing teams

• Strong leadership, communication, and problem-solving abilities

• Familiarity with customer service platforms such as Zendesk

• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme

• Employee discounts

• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

Full time and permanent

Summary:

We are delighted to be supporting a global leading manufacturing company with their searches for a full time and permanent Customer Service Manager.

Our client is an organisation that deeply cares about its employees and in building a sustainable future for all, by implementing continuous improvements in sustainability and ecology across its entire function

Key responsibilities:

Our client is seeking a Customer Service Manager who manages activities of a team of customer service representatives, ensuring effective delivery of service to all levels of internal and external customers.

This role will be in charge of handling customer complaints and escalations. As well as maintaining a positive, productive service environment which drives a customer-focused culture this role will work to improve employee engagement.

Sales & Commercial Support

• Prepare tenders and quotations while collaborating closely with departments such as Sales, Purchasing, and Finance.
li>Manage contract renewals, negotiating pricing, specifications, and delivery terms within defined commercial parameters to ensure strong, ongoing customer relationships.

Customer Issue Resolution

• Act as a key point of contact for resolving customer issues, ensuring a high level of satisfaction and continuity in service delivery.

KPI Management & Process Optimization

• Define, monitor, and refine key service-related KPIs (e.g. OTIF, NPS, DSO, Order & Invoice Accuracy, OD, PO, OE) to support continuous improvement and business growth.
• Identify process inefficiencies and lead the development, implementation, and optimization of work processes and systems to drive operational excellence.
• Foster a culture of ongoing improvement within the team, encouraging collaborative and customer-centric solutions.

Commercial Administration & Data Integrity

• Oversee all billing activities, including pre-, post-, and re-calculations, ensuring accuracy and compliance with data processing standards.
• Maintain and manage external customer data according to archiving procedures, ensuring all customer interactions are well-documented and insightful.

Leadership & Team Direction

• Provide effective leadership by setting clear individual objectives, conducting performance reviews, and offering regular feedback to support employee development and accountability.

Customer Relationship & Account Management

• Develop and execute tailored relationship management strategies for complex customer accounts.
• Build strong relationships with key decision-makers and influencers to support effective communication and issue resolution.

Operational Compliance

• Monitor team performance and behaviours to ensure alignment with company policies, regulatory standards, and codes of conduct.

CRM Oversight

• Lead the implementation and maintenance of CRM systems within your scope of responsibility.
• Identify improvement opportunities that enhance customer relationship management capabilities.

Ideal Candidate

• Proven ability to develop and implement customer-centric service solutions with strong communication and problem-solving skills.
• Expertise in CRM systems, including both system functionality and strategic usage.
• Demonstrated leadership skills, capable of inspiring and driving meaningful change across teams.
• Understanding of manufacturing processes and performance drivers, with the ability to identify related challenges and opportunities.
• A proactive and analytical mindset with the ability to assess risks and identify improvement areas for follow-up.
• Background in Customer Service, Sales, or Logistics, with experience in a managerial capacity.

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency. 

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.

The ideal candidate would have;

• Proven leadership in customer service or service desk environments, with exper.

WHJS1_UKTJ

My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must have experience in.

WHJS1_UKTJ

We are looking for an experienced Customer Service Manager to join a small yet busy customer service team on a full time, permanent basis.

Benefits:

• Pension
• Cycle to Work Scheme
• Large kitchen with sofa and tv
• Free tea and coffee
• 24 days holiday
• Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
• Option to purchase company shares.

As the Customer Service Manager, you.

WHJS1_UKTJ