1,467 Service Manager jobs in the United Kingdom

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

• Driving customer onboarding.
• Leading implementation and embedment.
• Engaging with customers through weekly service meetings.
• Delivering airline Key Performance Indicators and Service Level Agreements.
• Acting as a link between operations and customer.
• Developing and introducing new business.
• Monitoring and managing customer Key Performance Indicators.
• Producing reports for senior managers.
• Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
• Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
• Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.

• Customer Service Experience within a service delivery environment.
• Confidence to explore and develop new business opportunities.
• Good communication skills with the ability to build strong relationships with key stakeholders.
• Planning and organisational skills including handling multiple tasks and prioritising them.
• Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Customer Service Manager

Salary 30k dependent on skills and experience

Location office based daily Cheltenham GL50

Full time

What We Offer:

• Salary £30k/annum
• Company pension scheme
• Cycle to work scheme
• Health Care Cashplan
• 30 days holiday including bank holidays

Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.

About Us:

&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.

The Team You Will Be Leading:

&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.

The Role:

Customer Support Management

• Oversee day to day customer service across email, live chat, phone, and social channels.
• Lead, support, and mentor the customer service team, including onboarding, training, and performance management.
• Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.

Customer Experience & Continuous Improvement

• Review and optimise processes for handling queries, returns, exchanges, and complaints.
• Ensure all customer interactions align with brand tone of voice and values.
• Use customer feedback and data to identify and resolve pain points in the online experience.
• Collaborate with Operations to improve fulfilment and return workflows.

Cross-Functional Collaboration

• Work closely with Marketing to align on promotions, campaigns, and communications.
• Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).
• Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.

Reporting & Insights

• Monitor and report on customer service KPIs.
• Provide regular insights to leadership to inform product and operational strategy.
• Track customer sentiment and share trends to help shape brand decision-making.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent written and verbal communication; customer-first mindset.
• Calm and solution-oriented under pressure.
• Highly organised, detail-driven, and process focused.
• Strong commercial awareness of online retail and fashion environments.

Your Experience:

• 3+ years’ experience managing customer service in fashion, retail, or e-commerce.
• Proven track record of leading a small-to-mid-sized team.
• Demonstrable success in improving customer satisfaction and optimising processes.
• Familiarity with Shopify e-commerce platforms
• Experience with HubSpot helpdesk/ticketing systems

If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.

&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you!

INDHS

Service Manager - Frimley, Surrey.

Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.

You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.

This position is a people management role, with the office based service delivery administration team within your division reporting to you.

Basic Salary – £40,000 - £6,000 - DOE

Overtime, Travel Time & Call-out

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

What this role will look like

• Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
• Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
• Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
• Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
• Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
• Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
• Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
• Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
• Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
• Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
• Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.

Requirements

Who We're Looking For:

• Proven customer support experience
• Strong phone manner, conflict-handling skills, and exceptional active listening
• Strong problem-solving skills and ability to work well under pressure.
• Excellent communication skills, both verbal and written.
• Solid technical knowledge and understanding of various systems.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to complete work accurately and efficiently.
• Professional and customer-oriented approach.

Benefits

• Basic Salary – £ subject to experience
• Overtime, Travel Time & Call-out
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.

Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Our Business Includes:

• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk/
• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Contract: Permanent

Salary: Grade 6 - £43,338 per annum

Hours: Full time – 37.5 hours per week

Location: Sheffield

 Requests for part-time hours can be considered

 Closing date: Wednesday 5th November 2025 at 11.30 pm

 Do you have a good understanding of housing and homeless, along with leadership and management experience? Then join Shelter as a Service Manager  and you could soon be playing a key role in standing up to the housing emergency in the Sheffield area.

 About the role

 You will be one of two Service Managers in Shelter Sheffield, reporting to the Strategic Lead, you will deputise for them when necessary and will lead on delivering our services, line-managing Team Leaders and designated functions. Your role will be to ensure that the service delivery meets high quality standards, is delivered safely and is contract compliant. Overseeing the monitoring and reporting of our work, you will have delegated financial responsibility and work closely with partners, commissioners, and other stakeholders in the city to ensure that our services are aligned and impactful.

 You will also ensure that we are identifying and addressing the systemic housing issues as illustrated through clients’ presenting need. This is key role to link up Shelter’s national campaigning and policy work with local activity, to ensure that we co-produce our activities and involve people with lived experience fully in our work to make sure their needs are met.

About You

You have sound knowledge of homelessness, housing and related issues, with leadership skills and experiencing of supporting and managing teams. You can demonstrate experience of managing contracts, partnerships or services as well as budgets and are able to develop and sustain key relationships which benefit our local priorities for Sheffield. Experienced in change management, you will be able to analyse insight and evidence to manage and improve performance, as well as being able to work with policies relating to safeguarding, health and safety and data protection.

 Benefits

 We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

 About the team

Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and with multiple and complex needs. We take a holistic approach to help them deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.

 About Shelter

 Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

 We exist to defend the right to a safe home. Because home is everything.

 We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

 Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

 How to apply

 Please click ‘Apply for Job’ below. You are required to submit a CV along with a supporting statement which address the following points of the ‘About You’ section of the job description of no more than 350 words each.

 Working knowledge of homelessness, housing and related issues affecting local communities.

• Excellent leadership skills and experience of supporting and line managing staff
• Experience of managing and delivering contracts, partnerships or services
• Budgeting skills and experience of managing budgets and financial reports.

 Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive mindset

You do not need to address the remaining points (5-9) in the About You section in your application. Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Primary Care Service Manager

Brand new opportunity for a Service Manager to work within Primary Care, Based in York

The Service Manager will be responsible for the operational management within the relevant Directorate and is responsible for ensuring the efficient and effective day-to-day running of the service/s. They will deliver high quality, performance and financial plans, achieving service improvements. This is an exciting opportunity for someone to further develop established leadership skills and work in an exciting and fast paced healthcare environment.

• The Service Manager will take the lead on project support and will support the mobilisation of new programmes of work.
• The Service Manager will be responsible for providing strong and effective leadership, to ensure the integrity of all functions within the directorate.
• In this role you will identify, develop and implement plans for the directorate, making a positive contribution to delivery of the service/s.
• The Service Manager will have overall responsibility and is accountable for the management of services ensuring quality, activity and financial targets/KPI are met.
• The Service Manager will line manage the Assistant Service Manager/Senior Service Coordinator.

For further information or to Apply please contact SCOTT MARSH / -

£40,000 - £0,000 / Annum

We’re looking for an experienced and hands-on Service Manager to lead busy service operations across two UK depots, ideally based at a Doncaster site!

You’ll oversee workshop performance, manage a skilled engineering team, and ensure every customer receives fast, reliable, and professional support. This is a fantastic opportunity for someone who thrives on responsibility, enjoys problem-solving, and takes pride in building high-performing teams.

This company is all about innovation in trenchless and suction excavation technology. The team brings together decades of experience across the civils, utilities, and construction sectors - delivering safe, efficient, and environmentally friendly excavation solutions that make complex work simple.

From our Rig Suction Systems to Vacuum Crawlers and advanced trenchless tools, such as winches, bursters, and moles, this equipment is utilised on major UK infrastructure projects in rail, highways, and utilities. You’ll find technology keeping crews safe and projects moving on everything from city centre upgrades to large-scale energy network works.

Customers include leading names in construction and utilities - people who trust them not just for world-class equipment, but for the service and know-how that keeps their projects running smoothly.

What you’ll be doing:

• Lead and motivate engineers and service staff to deliver great results.
• Plan and coordinate maintenance, repairs, and service schedules.
• Keep operations running smoothly using service management tools like Reflow.
• Maintain high standards of safety, compliance, and customer care.
• Manage warranties, technical support, and after-sales service.
• Communicate regularly with clients to ensure satisfaction and resolve issues quickly.
• Support continuous improvement in quality, performance, and process efficiency.

What we’re looking for:

• Proven experience in service or operations management (construction, civils, utilities, or plant hire).
• Strong understanding of hydraulic and electrical systems.
• Confident communicator with solid organisational and leadership skills.
• Comfortable managing teams, systems, and multiple priorities.
• Deep commitment to safety, quality, and customer experience.

What's in it for you?

• £40,000 - 0,000 salary (DOE).
• 22 days holiday + bank holidays.
• Company pension & car.
• Ongoing training and career development.
• Supportive, friendly culture with regular team events.
• Free on-site parking.

Ready to make an impact?

If you’re a people-focused leader who enjoys variety, challenge, and the satisfaction of keeping operations running at their best, we’d love to hear from you!

Apply today and lead a team that’s redefining service excellence in plant and excavation support.

We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!

About the Role:

As Service Manager, you'll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.

Key Responsibilities:

• Lead, mentor, and support service technicians to deliver outstanding service and repairs
• Manage departmental operations, scheduling, and workload allocation
• Build and maintain strong relationships with customers
• Monitor and report on profit/loss and overall performance
• Ensure communication flows effectively between management, staff, and customers

What We’re Looking For:

• Experience in a service manager or supervisor role (agriculture/horticulture a plus)
• Strong understanding of machinery and repair processes
• Excellent verbal and written communication skills
• Confident in handling staff-related matters and problem-solving
• Highly organised with the ability to multitask and manage time effectively
• Discreet, professional, and customer-focused

What’s on Offer:

• Competitive salary + profit-related bonus
• Company vehicle
• 32 days holiday (incl. bank holidays)
• Company sick pay scheme & workplace pension
• Life assurance (2x salary)
• Staff discount in Country Stores
• Winter flu jab, wellbeing support & employee referral bonuses

Working Hours:

• Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch)
• Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays

We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information -

Venesky-Brown’s client, a public sector organisation in Glasgow / Dundee, is currently looking to recruit a Service Manager for an initial 5 month contract on a rate of £780/day (Outside IR35). This role will be hybrid working with 1-2 days in the office per week.

Responsibilities:

- You will have an awareness of Agile methodology and the ways to apply the principles in practice and can explain why iteration is important.

- You will be able to work within a strategic context and be able to communicate how activities meet strategic goals in order to contribute to the development of strategy and policies.

- Lead on developing and recommending improvements to governance and assurance processes that support iterative/Agile working and support others in following or applying these processes.

- Demonstrate an understanding of the organisational environment and have a strong understanding of the IT estate and operational business needs, in order to identify the most important and high value tasks to support prioritisation.

- Lead on the planning and capacity analysis to manage the demand and prioritisation of activities to develop resource plans for the delivery of a roadmap of changes across multiple digital portfolios.

- Communicate the digital change strategy and plan throughout the organisation to ensure its successful adoption and implementation.

- Turn complex data into compelling insights and present analysis and visualisations in clear ways to communicate complex messages. You will use insights to provide tactical and strategic recommendations.

- Share your data communication skills with your team and across the organisation.

- You will have experience of managing complex internal and external dependencies and you will regularly review and monitor progress against strategies and plans. You will support delivery confidence by removing blockers and impediments that affect plans and can develop plans for difficult situations.

- You will have strong stakeholder relationship skills and be able to work with the team to develop and maintain an understanding of your stakeholders to create stakeholder communications to build long term strategic relationships. You will work constructively with stakeholders to resolve issues, influence stakeholders and manage those relationships.

Essential Skills:

- Excellent leadership skills with demonstratable experience of leading large-scale digital portfolios within a complex organisation, setting portfolio standards and providing independent portfolio assurance to senior executive leaders.

- Proven experience of working with organisational objectives and ambitions to shape and influence Digital strategic planning and priorities.

- Established track record of developing and implementing portfolio frameworks, including taking accountability for delivering critical improvement activity to strengthen and ensure compliance with portfolio controls and standards.

- Experience of working in both waterfall and agile environments with the ability to think strategically and identify themes or issues that may cut cross the department. Lead and support multiple teams to resolve issues and impediments and maintain the delivery momentum across the portfolio.

- Strong analytical skills, experience of using a range of data analysis tools, techniques and providing independent interpretation of portfolio data. Experience of visualising the story of the data and communicate recommendations to a range of senior technical and non-technical stakeholders.

- Experience in building successful relationships across organisational boundaries with diverse senior stakeholders using strong leadership and communication skills to build, manage and influence key strategic relationships

If you would like to hear more about this opportunity please get in touch.