45,457 Service Manager jobs in the United Kingdom

We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.

Key Responsibilities:

• Lead the customer service team to resolve issues efficiently and professionally
• Act as the main point of contact for clients regarding any concerns
• Coordinate with wider teams when required
• Monitor and report on customer service KPIs
• Look into trends and report back to senior management
• Develop and implement customer service improvement initiatives
• Work closely with the Head of Customer Service
• Analyse and look into specific data
• Run daily reports on findings
• Guide and support the customer care team

Requirements:

• Proven experience in a customer service role
• Have management experience
• Strong understanding of processes and resolutions
• Excellent communication, negotiation, and leadership skills
• Ability to handle complaints professionally and empathetically
• IT proficient in CRM systems and Microsoft Office

Please apply for more information on this great contract position.

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

Having secured a number of large contracts, and established their reputation in the industry, our client is a chartered surveying practice specialising in sustainable construction and retrofit. They are looking for a highly motivated, and organised Customer Service Manager to lead the customer service team, who are responsible for appointment scheduling operations.

What’s in it for you / benefits:
• £28,000 - £35,000 per annum
• Quarterly bonus and benefits package for hitting targets
• 8:30am – 5:30pm Monday – Friday, great hours
• Immediate start
• Growing, vibrant, independent company
• Opportunity to manage and shape dynamic team

Role overview:
Reporting to the Directors, the Customer Service Manager will oversee the customer service team (managing 4-8 staff) and ensuring efficient, streamlined scheduling processes. The primary function is coordinating appointments for building surveyors to visit customers’ homes. A strong understanding of UK geography and postcode areas is essential to optimise appointment logistics.

Key responsibilities:
• Appointment Scheduling: Coordinate and manage the scheduling of surveyor appointments at customers' homes, ensuring optimal timing and clear communication with both customers and surveyors.
• Customer Interaction: Handle customer inquiries, resolve issues, and provide clear, professional communication via phone, email, or other channels to ensure a seamless scheduling experience.
• Team Management: Lead, train, and motivate a team of customer service representatives to deliver high-quality service and meet performance targets.
• Process Optimisation: Develop and implement efficient scheduling procedures to maximise surveyor productivity and customer satisfaction while minimising conflicts or delays.
• Data Management: Maintain accurate records of appointments, customer interactions, and surveyor availability using CRM and scheduling software.
• Issue Resolution: Address and resolve scheduling conflicts, customer complaints, or surveyor delays promptly and professionally.
• Collaboration: Work closely with surveyors, management, and other departments to ensure smooth operations and alignment with company goals.
• Performance Monitoring: Track and report key performance metrics, including appointment completion rates, customer satisfaction scores, and team productivity.
• Policy Adherence: Ensure all customer interactions and scheduling practices comply with company policies, industry standards, and data protection regulations.
• Travel: Minimal, but may include occasional visits to client locations or training sessions.

Skills and experience:
• Experience: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role. Experience in scheduling or logistics is highly preferred.
• Exceptional organisational, communicational and time-management skills.
• Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Leadership & Managerial skills with a focus on team motivation and development.
• A passion for delivering excellent customer service to clients, customers and colleagues

How to Apply
If you are passionate about customer service and sustainable construction we’d love to hear from you! Please click apply or give us a call.

Proactive Staff are an equal opportunities Recruitment Business advertising on behalf of our client.



Skills:

Appointment Scheduling
Team Management
Process Optimisation
Data Management
Issue Resolution
Performance Monitoring


Qualifications:

Management Experience
Customer Service Experience

Keywords:

Scheduling
Management
Administration
Policy Adherence
Leadership

• Set the team direction and undertake all line management activities, providing leadership to the customer services team
• Accountable for the setting and achievement of the customer service team assigned targets
• Proactively establish cross working relationships with departments
• Implement income growth strategies for a portfolio of products
• Support the Head of Customer Strategy and Insights through working with the departments Finance Business Partner to produce budgets and projections.
• Leading the review of pricing structures for products and services offered by the customer services team
• Own, manage and report on reports service income including tracking, monitoring and reporting on performance against budget.
• Assist in the delivery of the customer strategy with Head of Customer Strategy and Insights.
• Be the main point of contact across key functions to ensure a high level of customer service, championing a customer focused culture.
• Deploy a customer team that is able to react and respond to major incidents and hazard situations supporting the needs of customers and our other departments across the organisation.
• Ensure the smooth running of the day-to-day customer service function and its people and processes.
• You will work with the Customer Strategy Coordinator in identifying improvement plans across departments to make sure our services are accessible for all.
• You will deal effectively with customer complaints
• Experienced managing a customer service function with Online Chat, social media and conventional email / telephone support.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies and demonstrates a commitment to excellent customer service
• Produce and analyse monthly statistics or other data to determine the level of customer service team is providing.

• Previous experience in a Customer Service/Operations Management role
• Experience of working with key stakeholders across a wide range of organisations
• Substantial experience of managing performance against budgets
• Strong IT skills
• Excellent people management skills

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
li>Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
li>Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.



About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

li>Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

More About The Role

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
li>Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
li>Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

As part of our total rewards package we offer:

li>15% uncapped Morrisons discount for your household (both in store and online)
• 10% discount for a designated friend/family member
• 33 days annual leave
• Annual bonus scheme
• Healthcare/Wellbeing benefits including Aviva Digital GP
• Enhanced company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
• Opportunity to purchase additional annual leave
• Subsidised staff canteen
• Free parking

More About You

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

More About Us

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Infinity Employment are seeking a Customer Service Manager for a permanent position based in Portsmouth. Our client is the UK’s premier provider of thermal heating, valves and accessories and entered the market in 2012. They are a fast-growing business, and their customer service is at the forefront of everything they do which is why they are looking to expand the team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences, with that comes career progression.

We are looking for someone passionate about leading a team with a gift for delivering exceptional customer experiences. As the Customer Service Manager, you will play a key role in ensuring a high standard of service is consistently delivered to trade and retail customers. You will lead a small but dynamic team, helping to resolve queries efficiently, support order processing, and contribute to a smooth end-to end customer journey. Must be confident and self-assured to tackle challenges conversations.

• Salary -£28,000 - £30,000 per year (Depending on experience)

Hours- Mon - Friday 9am- 5pm

Responsibilities & Duties

li>Supervise, motivate, and support a team of customer service agents
• Communicate effectively with customers to resolve issues, answer queries, and provide information about products or services.
• Ensure timely and professional resolution of customer enquires via phone and emails
• Manage complex queries with a proactive and solution-oriented approach.
• Setting up of the teams’ individual performance targets as agreed by the Line Manager.
< i>Ensure compliance with company policies and procedures while maintaining excellent service standards.
• Ensure satisfactory resolutions are achieved.
• Staff training and supervision of all new and existing Customer Service agents in order to deliver exceptional customer service.
• Managing and responding to customer service reviews within agreed timescales, escalating where necessary.
• Train, mentor, and develop team members to enhance their skills and improve service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement and implement necessary changes.

Candidate Requirements & Experience:

• Proven background in customer service and supervisory experience within a customer service or sales environment.
• Strong leadership skills with the ability to motivate and manage effectively
• Must possess excellent communication skills, time management, planning and organisational skills
li>Ability to work under pressure, manage conflicting priorities in order to meet daily, weekly and monthly targets within Company guidelines.
• Strong problem-solving skills with a focus on delivering solutions that enhance the customer experience.
• Demonstrate a calm, professional and objective approach when handling difficult situations.
• Ability to analyse data and derive actionable insights for improving customer service operations.
• Experience of motivating others to achieve the best outcome for both customer and your team.
• Proficient in using customer service software and tools; familiarity with CRM systems is an advantage.
• Good PC literacy, SAP experience preferred but not essential.
• A team player who are not afraid to muck in and roll their sleeves up to make sure all tasks are completed

Company Benefits:

• Pension plan.
• Good career progression opportunities available
• Free car parking.
• Cycle to work scheme
• Free tea, coffee and fruit
• Clean, modern, friendly working environment.
• 28 days holiday.

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

• Manage escalated customer concerns, ensuring timely and effective resolution

• Design and refine customer service policies and workflows to boost efficiency and service quality

• Monitor key metrics and customer feedback to identify trends and areas for improvement

• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

• 3-5 years in customer service with experience managing teams

• Strong leadership, communication, and problem-solving abilities

• Familiarity with customer service platforms such as Zendesk

• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme

• Employee discounts

• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

• Take ownership of a high-performing customer service & commercial team
• Be part of a supportive, forward-thinking business with a strong local reputation
• Competitive salary, great benefits, and ongoing professional development
• Shape strategy and have a direct impact on business growth

• Lead, coach, and inspire the commercial/customer service team
• Oversee client assessments and deliver tailored insurance solutions
• Drive sales, renewals, and service excellence
• Maintain FCA compliance at all times
• Support recruitment, onboarding, and training
• Review performance, identify improvements, and streamline processes

• Cert CII qualification or equivalent leadership experience in insurance
• Proven success managing a service-driven team
• Strong commercial acumen and the ability to build lasting client relationships
• Confident communicator with excellent organisational skills
• Proactive, resilient, and ready to inspire others
• High attention to detail and a commitment to compliance

• Experience in commercial lines insurance
• Knowledge of FCA regulations
• Acturis software experience
• Business or finance qualification