45,927 Service Department jobs in the United Kingdom

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Strong customer service skills.
• Experience in 1st Line Support is advantageous.

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

You should have:

A customer first mindset and strong communication skills

Positivity, energy, and the ability to manage your own workload.

Team spirit and resilience when dealing with challenging queries.

Experience in customer service.

Our client will offer

There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.

Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.

Apply today for this career role

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable prod.

WHJS1_UKTJ

Sales and Customer Service Executive – Aftermarket Department

Telford

Permanent

Up to £27,000 DOE

Monday – Friday 37.5 hours per week – hybrid working available.

Are you a driven, organised, and customer-focused individual with a passion for sales and service? This is your opportunity to join a market-leading UK manufacturer based in Telford. With a strong reputation built over five decades and continued growth through innovation and acquisitions, this company offers a dynamic and supportive environment with real opportunities for personal and professional development.

This role forms part of a growing department within a fast-paced organisation that values collaboration, initiative, and customer excellence. Employees also benefit from charitable initiatives, national fundraising activities, and the ability to nominate causes for support.

Responsibilities and duties will include, but not limited to:

• Handle enquiries from both new and existing customers – from quotation through to order receipt, processing, and work order generation.
li>Provide accurate advice on product availability, pricing, and full service of products.
• Convert quotations into sales through proactive customer engagement.
• Actively seek and develop new customer relationships to grow sales.
• Manage key accounts and carry out related administrative duties.
• Support continuous improvement in customer service, quotation and order processing, and conversion rates.
• Contribute to the growth and development of a rapidly expanding department.

Skills and Experience

Required:

• Minimum 3 years in a sales and customer service role with similar responsibilities.
• Proficient in Microsoft Office applications.
• Good standard of education – GCSEs in Maths and English (grade C or above).
< i>Excellent telephone manner and strong communication skills at all levels.
• Strong organisational and time management skills.
• Confident sales ability with a clear, concise pitch and strong administrative follow-through.
• Self-sufficient, motivated, and able to perform well under pressure.
• Receptive to feedback and willing to grow with the role.

This is more than just a sales role—it’s a chance to make a real impact within a growing team in a company that values continuous improvement, and employee wellbeing. If you’re ready to grow your career in a high-performance environment, we’d love to hear from you.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: DE25699